Rostelecom agreement. How to terminate an agreement with Rostelecom for a home phone and the Internet: step by step instructions. The procedure for terminating the contract with Rostelecom

There are situations when the termination of the contract causes serious difficulties for Rostelecom customers, sometimes leading to disappointments and scandals. To prevent this, Rostelecom customers should know how to refuse Rostelecom equipment, how to terminate the contract and return the equipment back to the company.

There are a number of reasons pushing subscribers to refuse the services of a provider and return equipment to it:

• poor quality services;
• insufficient internet speed;
• not satisfied with the billing;
• frequent problems, the solution of which takes a long time;
• lucrative offers emerged.

Not every subscriber knows how to abandon Rostelecom equipment to get your money back. You need to understand that with the help of the Internet this will not be possible. To refuse further use of the services, you will have to go to the office.

Algorithm of actions how to terminate the contract

If you no longer need the services of the company, first of all, you should prepare the required documents:

• existing copy of the contract;
• the device itself;
• act of acceptance / transfer of equipment;
• Your passport.

After making sure that there is no payment, you need to inform the company representative about the termination of using its services.

The most common problems or how to abandon Rostelecom equipment

It is clear that the shutdown procedure has a lot of pitfalls, on which it is easy for an ignorant person to stumble.

Indebtedness for rendered services

Such problems arise mainly when, when moving, they forgot or did not know how to terminate equipment installment plan with Rostelecom. Customers who do not use the provider's services are perplexed by the amount of growing debt. This is due to the fact that, despite the disconnection of the service, the subscription fee is constantly growing. From this it follows that the timely termination of the contract will save you from fines and overpayments, and, accordingly, stressful situations.

Debt for the use of equipment

When terminating the contract, it is necessary to immediately hand over the leased equipment, if this does not require its dismantling. Otherwise, the rent will continue to accrue despite the fact that you have canceled the services. This can lead to the formation of debt.

Return of equipment to the provider

Many users do not know how to return equipment to Rostelecom and get your money back. If for some reason the manager refused to pick up the equipment and return the money to you, you can safely write a statement in which you must specify:

• the reason for the appeal;
• the essence of the requirements;
• result of communication with the manager.

The main thing is not to forget to pick up a copy of the document, in which there is a mark that it was accepted for consideration. Having received the answer, you can make a decision based on it.

Most often, if the set-top box has no defects or damage, there are checks and original packaging, the issue of returning the equipment is decided in favor of the client.

There are many reasons for terminating a contract. The user can find a more profitable option, he no longer needs the services provided, he cannot afford the extra costs, the existing equipment is outdated, and new, more convenient and cheaper devices have replaced it. But all that has been said is not of great importance, much more important is how to terminate the contract with Rostelecom for the Internet and other services. After all, the provider is not interested in losing a client and will definitely try to keep him. And non-compliance mandatory conditions may prevent you from refusing to cooperate with the company. So what needs to be done?

The main condition for refusing the services used is the complete absence of debts. Therefore, it is necessary either to give the leased equipment, or to buy the equipment received in installments. Otherwise, it will not work to refuse television and the Internet.

Having dealt with routers and receivers, you should write a statement. It is served in two ways:

• personally visiting the office where the contract for the provision of services was signed;
• sending to this address registered letter.

It is impossible to declare the desires that have appeared through the official website. It is also impossible to do this by phone, but by calling the support service, you can get detailed advice on the issue of interest.

Rostelecom: application for termination of the contract: sample

There is no single type of application for waiving television, the Internet or a landline phone. Users can write it in free form. However, several requirements must be met appearance document:

1. on the top right is the name of the organization - the recipient of the paper and the manager who will consider the application;
2. the surname, name and patronymic of the applicant are written below, always in full;
3. the address of the writer and contact details (mobile) are immediately indicated;
4. the word "statement" is written in the center;
5. under it the essence of the request is indicated;
6. the main text of the document must indicate the number of the contract to be terminated and the date when this should be done;
7. at the bottom is the date of submission of the paper and a signature with a transcript.

Office visit

The application option described above is convenient for sending a registered letter. Those who are ready to lose time and visit the branch of the company should not think about such trifles. But it is worth preparing and collecting the necessary things:

• the passport;
• service contract;
• equipment to be handed over;
• money if the equipment has to be redeemed.

Having got to the company's specialist, it is necessary to inform the reason for the visit and present documents and equipment. He will complete the application himself.

The most reliable way is to go to the office where the service was connected, whether it is the Internet online or a landline phone, in this case the likelihood of receiving quality service increases and the chance of being refused help decreases.

Other options

In some cases, when the user wants to refuse the received service for 2-3 months, you can use blocking instead of termination. This will save the service, but significantly reduce costs. In this case, the subscriber does not have to go anywhere. You can stop service by phone.

Sometimes users cannot find the contract that is necessary to cancel the service. In such situations, you will have to visit the office without it.

Rostelecom employees will use the client's passport data and find a second copy of the document.

In the absence of the opportunity to go to the office in person, you can entrust this matter to a loved one. To do this, you will need to issue a power of attorney for him. Without a power of attorney, the provider's employees simply will not listen to him, because he will not be able to confirm that his actions are competent and coincide with the subscriber's desires.

Possible difficulties and their solution

Having figured out how to terminate the contract with Rostelecom for a home phone, you should focus on possible difficulties.

The main difficulty that the company's clients may face is the presence of debts.

Any debt is a good reason for refusing to disable services.

You should check in advance whether bills are paid so that a visit to the office is not useless.

The next difficulty is related to the delivery of equipment. In some cases, it must be redeemed. This will affect those subscribers who took it with a delay or in installments. Those who have rented appliances should feel free to return the equipment. If it is not accepted, demand a written explanation and complain to higher management.

The last nuance to consider is the connection of individual services. Sometimes when the Internet is turned off, the television may also turn off. Or upon refusal telephone line internet may be down. Such details should be clarified in advance.

PUBLICATION OF THE OFFER on the conclusion of an agreement for the provision of long-distance and international telephone services on the terms of the choice of OJSC Rostelecom as the operator of long-distance and international communications, for each call in the territory Russian Federation, with the exception of the constituent entity of the Russian Federation Moscow Moscow Open joint-stock company long-distance and international telecommunications Rostelecom (hereinafter referred to as Rostelecom), acting on the basis of a license for the provision of long-distance and international telecommunications services No. 29777, issued on December 11, 2003, represented by President Provotorov Alexander Yuryevich, acting on the basis of the Charter, will conclude an agreement for the provision of long-distance and international telephone services (with the condition that OJSC Rostelecom is chosen as the operator of long-distance and international communications for each call) on the following terms with any person that meets the criteria set out in clause 1.2. below, 1. DEFINITIONS: 1.1. "Agreement" means an agreement for the provision of long-distance and international telephone services (with the condition that OJSC Rostelecom is chosen as the operator of long-distance and international communications, for each call) concluded between Rostelecom and the User by accepting this public offer, made by the User in accordance with Article 3 below, together with all Annexes, Amendments, Additions and Additional Agreements thereto. Any reference in this public offer to the Agreement (Article of the Agreement) and/or its terms means a corresponding reference to this public offer (its Article) and/or its terms. 1.2. "User" means an individual or legal entity that is a subscriber of the Local Communications Operator, who has made an acceptance, in the manner provided for in Article 3, as a result of which the Agreement is considered concluded between this person and Rostelecom. 1.3. "Billing period" means a calendar month starting immediately after the month in which Communication Services were provided to Users. 1.4. "Parties" means Rostelecom and the User. Rostelecom and the User individually may also be referred to as a "Party". 1.5. "Tariff" means the price at which the payment for the rendered Communication Service between the Parties takes place. 1.6. "Communication Service" means international and long-distance telephone services provided by Rostelecom to the User under the Agreement using an automatic service system and with the help of a telephonist. 1.7. "User equipment" means user (terminal) equipment installed at the place of permanent residence (place of registration) of the User, who is an individual, or at the location of the User - legal entity . The location of the User - a legal entity for the purposes of this Agreement means the legal address of the User and (or) other address at which the User carries out its activities. 1.8. "Agent" means a legal entity that has the right to perform actions related to settlements with the User for the Communication Services provided by Rostelecom, conducting claims and lawsuits with the User on the basis of an agreement concluded with Rostelecom. The list of Agents indicating the territory served by the Agent and (or) the categories of Users served by the Agent is communicated to the Users by Rostelecom through the mass media and may change from time to time. 1.9. "Rostelecom Payment Acceptance Agent" means a legal entity entitled to receive payment from Users for the Communication Services provided by Rostelecom on the basis of an agreement concluded with Rostelecom. The list of Rostelecom Payment Accepting Agents indicating the territory served by the Payment Accepting Agent and (or) the categories of Users served by the Agent is communicated to the Users by Rostelecom or the Agent through the mass media and may change from time to time. 1.10. "Payment Acceptance Agent" means a legal entity entitled to receive payment from Users for the Communication Services provided by Rostelecom on the basis of an agreement concluded with the Agent. The list of Payment Accepting Agents indicating the territory served by the Payment Accepting Agent and (or) the categories of Users served by the Agent is communicated to the Users by the Agent through the media and may change from time to time. 1.11. "Rules" means the Rules for the provision of local, intrazonal, long-distance and international telephone services in force on the date of entry into force of the Agreement. 1.12. "Local communication operator" means a legal entity licensed to provide local telephone services in the Russian Federation or part of it, which provides the User with access to the Communication Service, the telecommunications network of which has access to the public telecommunications network of the Russian Federation and the subscriber of which is the User . 2. SUBJECT OF THE AGREEMENT Rostelecom undertakes to provide the User with Communication Services when making calls from the User Equipment, and the User undertakes to pay for the Communication Services on the terms and in the manner set forth in the Agreement. 3. CONCLUSION OF THE AGREEMENT AND TERMS OF PROVISION OF COMMUNICATION SERVICES 3.1. An individual or legal entity that is a subscriber of the Local Communications Operator is considered to have concluded an Agreement with Rostelecom and accepted all the conditions of this public offer (accepted it), in the following cases: 3. 1.1. a) performance by an individual or legal entity that is a subscriber of the Local Communications Operator of the following actual sequential actions: dialing "8" from the User Equipment; dialing the code for selecting the telephone network of Rostelecom OJSC for long-distance telephone connection ("55") or for international telephone connection ("10"); dialing the numbering area code of the called subscriber; dialing the subscriber number of the called subscriber; or b) an individual or legal entity that is a subscriber of the Local Communications Operator performs the following actual sequential actions: dialing "8" from the User Equipment; access code set ("15"); dialing the code for selecting the operator of the long-distance and international telephone communication network of OJSC Rostelecom ("55"); for long-distance telephone connection - dialing "8", dialing the code of the called subscriber's numbering zone, dialing the subscriber number of the called subscriber; or, in case of an international telephone connection - dial "10", dial the code of the called subscriber's numbering area; dialing the subscriber number of the called subscriber, or c) the following actual sequential actions performed by an individual or legal entity that is a subscriber of the Local Communications Operator: dialing "8" and the access number to the Communication Services provided by OJSC Rostelecom with the help of a telephonist, information about which The user can receive through the information and reference service "07" and (or) another service; ordering a long-distance or international telephone connection through a telephonist using an immediate or custom service system, in accordance with the Rules. 3.1.2. Establishment of a telephone connection as a result of the actions specified in subparagraph a), subparagraph b) or subparagraph c) of clause 3.1.1 of the Agreement. 3.2. An individual or legal entity that is a subscriber of the Local Communications Operator, from the moment the telephone connection specified in clause 3.1.2 of the Agreement is established, becomes the User, acquiring all the rights and obligations of the User provided for by the Agreement. 3.3. After the conclusion of the Agreement, the User has the right to receive Communication Services, and Rostelecom, if it is technically possible and if the User has access to long-distance and international telephone services, is obliged to provide Communication Services to the User. 3.4. To receive Communication Services through an automatic service system, the User must perform the actions specified in subparagraph a) or subparagraph b) of clause 3.1.1. Agreement. The dialing procedure specified in subparagraph b) of paragraph 3. 1.1. The Agreement is applied if there is a technical and organizational feasibility of implementing this format in the networks of the Local Communications Operator. In the absence of technical and organizational feasibility of implementing this format in the networks of the Local Communications Operator, with the automatic method of establishing a telephone connection, the dialing procedure established by subparagraph a) of clause 3.1.1 of the Agreement is applied. To receive Communication Services with the help of a telephonist, the User must perform the actions specified in subparagraph c) of clause 3.1.1. Agreement. 3.5. The communication service is considered to be provided from the moment a telephone connection is established as a result of the User performing the actions specified in subparagraph a), subparagraph b) or subparagraph c) of clause 3.1.1. Agreement. 3.6. Access to the Communication Services provided to the User from the User Equipment may be suspended at the initiative of Rostelecom in the cases provided for in clause 6.2 of the Agreement. 3.7. Rostelecom, in the event of a partial lack of technical capability to provide the User with Communication Services, has the right to impose restrictions on the number of calls for calls and on the duration of the conversation, and in the complete absence of technical capability to provide Communication Services, it has the right to refuse to provide Communication Services. The User must be notified about the introduction of restrictions on Communication Services at the time of accepting the order or at the time of providing a telephone connection with a custom service system. In the event of long-term restrictions on the use of telephone communications, Rostelecom must take measures to inform the User about this using the mass media, help desks , announcements in points of collective use of communication services, etc. 3.8. The user agrees to the processing of his personal data by Rostelecom and / or third parties, including representatives of Rostelecom, for the following purposes: - for information and reference services; - to provide the persons making payments for the Services on behalf of Rostelecom, to collect the debt for the Services from the User, or to the persons to whom the right to claim such debt has been transferred. The processing of personal data refers to actions (operations) with personal data, including the collection, systematization, accumulation, storage, clarification (updating, changing), use, distribution (including transfer), depersonalization, blocking and destruction of personal data. This consent is given for the period from the moment of conclusion of the Agreement until the moment of termination of the Agreement and / or the full fulfillment by the Parties of their obligations under the Agreement, whichever of these circumstances occurs later. 3.9. In case of disagreement of the User - an individual with the provision of information about him by Rostelecom in accordance with clause 3.8. these conditions do not apply to the relationship of the Parties, provided that the User - an individual signs an appropriate statement of refusal to apply clause 3.8. and send it to Rostelecom during the term of the Agreement. At the same time, the provisions of clause 3.8. will not be subject to application from the moment Rostelecom receives the relevant application. 3.10. Clause 3.9. The Agreement does not apply to cases where information about the User - an individual is provided for making payments for Services on behalf of Rostelecom, as well as for considering claims of Users - individuals in connection with the Services provided. 4. RIGHTS AND OBLIGATIONS OF THE PARTIES 4.1. Rostelecom undertakes: arising through the fault of Rostelecom and preventing the use of Communication Services). 4.1.2. If there is a technical possibility, and also subject to the availability of access to the Communication Services from the User Equipment, Rostelecom shall provide the User with the opportunity to use the Communication Services 24 hours a day, unless otherwise provided by the legislation of the Russian Federation. 4.1.3. In accordance with subparagraph d) of paragraph 59 of the Rules, notify the User through the mass media of changes in the Tariffs for telephone services at least 10 days before the introduction of new Tariffs. Tariff changes are processed Additional agreement to this Agreement, which is concluded between Rostelecom and the User through the User's acceptance of the relevant public offer of Rostelecom. 4.1.4. Fulfill other obligations of Rostelecom stipulated by current legislation Russian Federation and the Treaty. 4.2. The User undertakes: 4.2.1. To make payment for the Communication Services rendered to him within the terms and on the conditions stipulated by the Agreement. The User, which is an organization funded from the budgets of the corresponding level, is obliged to use the Communication Services only within the limits of budget financing established for such User. 4.2.2. Fulfill other obligations of the User provided for by the current legislation of the Russian Federation and the Agreement. 4.3. Rostelecom has the right to: 4.3.1. Change the Tariffs in accordance with clause 4.1.3. Agreement. 4.3.2. Initiate a temporary suspension of providing access to long-distance and international communications to the User in the cases provided for in clause 6.2. Agreement. 4.3.3. Make changes to the terms of the Agreement by sending relevant offers to the User and / or placing relevant public offers to change the terms of the Agreement (including by publishing in the media), containing an indication of the method of accepting such offers (public offers). From the moment the User performs legal or other actions to accept the specified offers (public offers), in accordance with the instructions set forth therein, the Agreement will be considered amended, and will be valid in new edition. 4.3.4 In case of non-payment by the User of the invoices provided for by this Agreement, take the measures provided for by law to recover from the User the amount of unfulfilled obligations and losses. Rostelecom has the right to involve third parties in debt collection, while the provision of information necessary for debt collection is not a violation of the provisions of this Agreement, the Rules and the current legislation on the disclosure of communication secrets and confidential information. 4.4. The User has the right to: 4.4.1. Make claims on the received invoice in the manner provided for in Article 7 of the Agreement. 4.4.2. Refuse to pay for the Communication Services provided to the User without his consent. When using the User Equipment the actions specified in paragraphs. 3.1.1. of the Agreement, the Communication Service is considered provided with the consent of the User. 4.4.3. Use Communication Services around the clock on all days of the week, subject to restrictions, established by the Treaty. 5. PAYMENT PROCEDURE 5.1. Tariffs for long-distance communication services are established and changed in accordance with the current legislation of the Russian Federation. Tariffs for International Communication Services are set by Rostelecom and may be changed at any time. 5.2. The tariffication unit for a long-distance or international telephone connection is set by Rostelecom and is one minute. If the connection was less than a minute, rounding up is done up to a full minute. Accounting for the duration of a long-distance or international telephone connection is carried out in accordance with the billing unit adopted by Rostelecom. The billing unit may be changed by Rostelecom at any time unilaterally. 5.3. The User is obliged to pay for the Communication Services rendered to him by Rostelecom in cash through the payment points of Rostelecom, the Agent, the Rostelecom Agent for receiving payment or the Agent for receiving payment, or by bank transfer, based on the invoice for payment for the Communication Services (hereinafter referred to as the "Account") issued by Rostelecom or the Agent on behalf of Rostelecom, using the bank details specified in the Invoice. 5.4. An invoice for payment for the Communication Services shall be issued by Rostelecom or the Agent on behalf of Rostelecom before the 8th day of the month following the month in which the Communication Services were provided, indicating the total amount of the payment, as well as indicating each type of Communication Services, their volume and cost. The basis for issuing an Invoice to the User is the data obtained using the equipment used to account for the volume of rendered Communication Services. Payment for the Communication Services is made monthly, within 20 days from the date of the Invoice. 5.5. Delivery of the Account is carried out within the time limits stipulated by the Rules, using one of the methods at the choice of Rostelecom - through the information and reference system "Personal Account" via the Internet, at the e-mail specified by the User, at the Sales and Service Center of Rostelecom or the Agent, at the fax number specified by the User , by mail or courier to the address of installation of the terminal subscriber device, or in any other way. Non-receipt of the Invoice is not grounds for violation by the User of obligations to pay the Invoice. 5.6. If the Invoice is issued by Rostelecom, payment for the Communication Services is made by the User to Rostelecom in cash to its payment points, or to the payment points of the Rostelecom Agent for receiving payment, or by transfer Money to the current account indicated in the Invoice. 5.7. If the Invoice is issued by the Agent on behalf of Rostelecom, payment for the Communication Services is made by the User to this Agent in cash to its payment points, or to the Agent's payment points for receiving payment of the relevant Agent, or by transferring funds to the current account specified in the Invoice. 5.8. When paying for the Communication Services by non-cash funds, the User's financial obligations for the Communication Services provided to him are terminated from the moment the funds are credited to the bank account specified in the invoice issued to the User. When paying for the Communication Services in cash, the User's financial obligations for the Communication Services provided to him terminate from the moment the funds are deposited at the payment points of Rostelecom or the Rostelecom Agent for collection of payment (if the Invoice is issued by Rostelecom), or at the payment points of the Agent or the Agent for receiving payment of the relevant Agent (if the Invoice is issued by the Agent). 5.9. Settlements with a User that is a legal entity can be made in cash, only within the limits established by law for legal entities at the payment acceptance points of the Agent, Rostelecom, the Rostelecom Payment Acceptance Agent or the Payment Acceptance Agent. 6. RESPONSIBILITY OF THE PARTIES 6.1. For non-performance or improper performance of their obligations under the Agreement, Rostelecom and the User shall be liable in accordance with the current legislation of the Russian Federation (including the Rules) and the Agreement. 6.2. In the event of a delay in payment or any other violation by the User of the requirements established by the Law of the Russian Federation "On Communications", the Rules or the Agreement, Rostelecom has the right to initiate a unilateral suspension of the provision of access to the Communication Services for a period until the full repayment of the debt by the User, or, accordingly, elimination of other violations committed by the User. The resumption of providing access to the Communication Services is carried out by Rostelecom within 5 working days from the date of fulfillment by the User of the violated obligations. 6.3. In case of non-payment, incomplete or late payment for the Communication Services, Rostelecom has the right to recover from the User a penalty in the form of a penalty in the amount of 1% (one percent) of the cost of services provided in the month preceding the Billing Period, but not paid, not paid in full or late paid Communication services for each day of delay up to the day of debt repayment, but not more than the amount payable. The User is obliged to pay such a penalty to Rostelecom within 5 (five) calendar days from the moment Rostelecom presents him with a request for payment. 7. SETTLEMENT OF DISPUTES 7.1. In the event of disputes and disagreements under the Agreement, they shall be settled in accordance with the procedure provided for in this Article 7. 7.2. If Rostelecom fails to fulfill or improperly fulfills its obligations to provide Communication Services, the User submits a claim to Rostelecom before going to court. Claims of the User shall be presented and considered in the manner and within the time limits stipulated by the current legislation of the Russian Federation. If the User's claim is rejected in whole or in part, or if a response to the claim submitted by the User is not received within the time limits established for its consideration by the legislation of the Russian Federation, the User, who is an individual, has the right to file a lawsuit in court in accordance with the rules on jurisdiction established by the Law of the Russian Federation "On Protection of Consumer Rights" dated February 7, 1992 (No. 2300-1), and the User, which is a legal entity, has the right to sue the court at the location of the Agent, if settlements with the User for Communication Services are carried out by the Agent, or to the court at the location of Rostelecom (or a branch of Rostelecom , in the zone of action of which the place of residence (location) of the User is located) - if settlements with the User for Communication Services are carried out by Rostelecom. 7.3. In the event that the User fails to fulfill its obligations to pay for the Services, in whole or in part, Rostelecom has the right to sue the User in court at its choice, either at the place of residence (location) of the User, or at the location of Rostelecom (or a branch of Rostelecom, in the coverage area of ​​which the place of residence (location) of the User is located), or at the location of the Agent (or the branch of the Agent, in the coverage area of ​​which the place of residence (location) of the User is located). 8. FORCE MAJOR 8.1. The Parties shall be released from liability for non-performance or improper performance of their obligations under this Agreement if they prove that proper performance was impossible due to force majeure, that is, extraordinary, unforeseen and unavoidable circumstances under the given conditions. At the same time, the presence of force majeure extends the period for the Parties to fulfill their obligations under the Agreement in proportion to the period of its validity. If the effect of force majeure lasts more than six months, the Parties are obliged, at the suggestion of one of the Parties, to agree on further conditions of validity and / or the possibility of terminating the Agreement. 8.2. If the failure to comply with the term for the provision of Communication Services was due to force majeure, the Parties, by agreement among themselves, are obliged to determine new term provision of communication services. 9.TERM OF THE CONTRACT. TERMS OF CHANGING AND TERMINATION OF THE AGREEMENT 9.1. The Agreement shall enter into force from the moment an individual or a legal entity that is a subscriber of the Local Communications Operator makes an acceptance of this public offer in the manner prescribed by Article 3 of the Agreement, and is considered concluded on not certain period. 9.2. The Agreement may be terminated or amended in cases and in the manner prescribed by the legislation of the Russian Federation and the Agreement. In the event of termination of the Agreement, the Parties must make mutual settlements for all obligations. Rostelecom and the User acknowledge that the Agreement is binding on both Parties in terms of all conditions. 10.2. The User is familiar with and agrees with the characteristics of the provided Communication Services, regarding their quality, reliability and limitations. The User is familiar with the Rules and undertakes to comply with them. 10.3. All of its rights and obligations (or part of them) under the Agreement may be transferred by Rostelecom to a third party without the consent of the User, but with a mandatory prior written warning to the User. 10.4. Since an agreement has been concluded between Rostelecom and the Agent, on the basis of which the Agent has the right to carry out actions to issue invoices to the User for the rendered Communication Services, receive payment from the Users for the rendered Communication Services, as well as actions to conduct claims and lawsuits with the User, the User agrees, respectively , accept invoices issued by the Agent for Communication Services, make payments for Communication Services to the Agent and, in accordance with the procedure provided for in this Agreement, send claims against Rostelecom caused by non-performance or improper performance of the Agreement by Rostelecom to the Agent. 10.5. In the event that the place of residence (place of registration) of the User - an individual, or the location of the User of a legal entity does not coincide with the territory served by the Agent, and (or) the User is not included in the category of Users served by the Agent, the provisions of this Agreement relating to the Agent , in the performance of the Agreement by its Parties are not applied. 11.Address and Bank details JSC "Rostelecom" JSC "Rostelecom" Legal address: 191002, St. Petersburg, Dostoevskogo str., 15 Settlement account: 407028103000000000610 In JSCB "Svyaz-Bank" Corresponding account: 30101810900000000848 BIK: 044525848 TIN: 9307 840 : 771032001 OGRN: 1027700198767 12. Signature from OAO Rostelecom From Rostelecom: Provotorov A.Yu. 6

When you made a decision to connect the Internet, telephone or television from the company, then an appropriate contract for the provision of services was concluded with you. If suddenly, for some reason, you decide to disable any service, then you need to write an application to terminate the contract. In this article, we will look at the procedure and the list required documents.

Application for termination of the contract with Rostelecom

First of all, we need to fill it. Open it in a text editor and you will see the following page:

As you can see, we will need the number of the contract concluded with you, as well as information about the employee in whose name the application will have to be written. Naturally, you do not know the last name, first name and patronymic of the employee, so you will have to call the nearest branch of the company and clarify who to write the application to. After that, carefully read your contract, as it describes the conditions for terminating the contract. If you have rented any equipment or paid in installments, you will need to pay full cost. Another very important thing is the amount of time that has passed since the conclusion of the contract. If it is less than a year, then look in the contract for information on the amount of compensation upon termination of the contract.

Termination of the agreement on the Internet Rostelecom

Termination of the contract for the Internet, most often, occurs due to a discrepancy real speed Internet as stated in the contract. Many users mistakenly believe that the provider is obliged to provide the Internet always at the maximum speed, although the maximum possible speed is indicated in the contract and this does not mean that it will be so. Usually, speed drops occur during peak hours, when most people return from work and sit down at computers and laptops. Technical failures on the line of a higher provider are not excluded.

So, you have decided to connect to another provider. If you have a router or modem that was given to you along with the contract, then we look at the conditions under which it was transferred to you. If you do not have a clause about selling it to you in installments, then it will be enough for you to return it. If such an item is present and the amount of its value has not yet been redeemed, then you will need to pay its full value.

Termination of the contract for

Interactive TV firmly established in our daily lives. Not only is the quality from a conventional antenna several times worse, but the set of additional services is very extensive. You can watch TV on several TVs at the expense of or even on computers, laptops, tablets and phones at the expense of an additional one. To watch television, Rostelecom needs a set-top box and a video sender. Their cost is very significant and, most often, they are purchased in installments for 36 months. If this period has not yet passed since the conclusion of the contract, then most likely you will need to fully redeem this equipment when terminating the contract. If you rented a set-top box, then it will be enough to pay the costs for the current month of providing this service.

Termination of the contract for the phone Rostelecom

With the advent cellular communication and available mobile phones, the demand for home landline phones has declined. Many believe that these expenses are useless and decide to turn off the Rostelecom phone. Before you complete the application, you should call the technical support and communicate your intentions. It is possible that the manager of the company will call you back and offer the so-called "economical", which will allow you to keep the phone in the apartment and reduce family expenses on it. If you are still firmly convinced that you want to disable it, then you should check the availability on your account and.

List of required documents for termination of the contract with Rostelecom

When you have filled out the sample application, you need to prepare the following list of documents:

1. passport of a citizen of the Russian Federation
2. certificate of ownership of the apartment and its photocopy
3. contract of sale of the apartment and its photocopy
4. the contract for the provision of services (Internet, television, telephone)

With all this, you need to come to the Rostelecom office. in your city you can find on our website. Before you go to a particular branch, call there and ask if they accept applications for termination of the contract, since this can not be done in every representative office.

Do not forget about the possibility of temporarily disconnecting the service during your departure or vacation, as this will save you time and you can easily resume using the services you are used to. If you were denied a termination attempt, you must provide a reason for the denial. If it is in the text of the contract you signed, then you will have to fulfill this condition. If it is not there, then you can write a registered letter addressed to the leadership of your city and state in detail the essence of your situation.

You should not think that if you simply stopped paying for a particular service of Rostelecom, then the contract with you is automatically terminated and you no longer have to pay anything. This attitude will lead to the fact that your debt will be transferred to the collection service and they will already begin to remind you of the need to pay. It is the laziness of customers that leads to conflict situations so take care own time and nerves.

Comments: 63

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Approved by the President of OJSC Rostelecom
Rules for the provision of communication services by OJSC Rostelecom individuals

1. General Provisions

1.1. Scope and regulation
1.1.1. Rules for the Provision of Communication Services by OJSC Rostelecom to Individuals (hereinafter referred to as
"Rules") are developed in accordance with the Civil Code of the Russian Federation, federal law"On Communications", other applicable legislation of the Russian Federation and govern the relationship between the Subscriber and
Operator when rendering communication services provided for by the Agreement.
1.1.2. These Rules are an integral part of the Agreement and the Subscriber, having concluded the Agreement, agrees to their terms.
1.1.3. If a separate agreement of the Parties establishes other conditions for the provision of Services than those provided for by these Rules, the rules of a separate agreement shall apply.
1.1.4. Services are provided by the Operator in accordance with the Federal Law "On Communications",
Rules for the provision of communication services and on the basis of licenses for the provision of the corresponding type of communication services. Details of the Operator's licenses are posted on the OJSC Rostelecom website rt.ru (Media Registration Certificate No. ФС77-38643) and in the places of work with Subscribers:
Intrazonal telephone communication services
№ 86466
Issued
Roskomnadzor
04.10.2002 – 16.02.2016
Local telephone services, with the exception of local telephone services using payphones and public access facilities
№ 86464
Issued
Roskomnadzor
04.10.2002 – 27.01.2016
Long-distance and international telephone communication services
№ 29777
Issued by the Ministry of Communications
RF
12/11/2003 to 12/11/2013
Telematic communication services
№ 86475
Issued
Roskomnadzor
05/15/2007 to 02/16/2015
Communication services for cable broadcasting purposes
№ 95581
Issued
Roskomnadzor
06/26/2006 to 03/26/2016
Communication services for data transmission, with the exception of communication services for data transmission for the purposes of transmission of voice informatization
№ 86473
Issued
Roskomnadzor
05/15/2007 to 01/27/2016
Communication services for data transmission for the purposes of transmission of voice information
№ 86474
Issued
Roskomnadzor
05/25/2006 to 05/25/2016
1.2. Concepts and definitions
For the purposes of these Rules, the following concepts and definitions are used:
"Subscriber"- an individual with whom the Agreement is concluded upon allocation for these purposes of a subscriber number (numbers) and / or a unique identification code.
"Subscriber device" (« Subscriber equipment"") - legally owned
subscriber technical means, including software that provides the Subscriber with access to
Services by connecting this device (equipment) to the Operator's Communication Network.
"Contract for the Provision of Communication Services (the "Contract") - an agreement between the Operator and the Subscriber, according to which the Operator undertakes to provide the Services to the Subscriber, and the Subscriber undertakes to accept and pay for the Services rendered to him.
« Supplementary agreement» - any and every additional agreement, which is an integral part of the Agreement, in accordance with which the Parties make changes and additions to the Agreement.
"Personal Area"- is an automated self-service interface for users of communications services of OJSC Rostelecom posted on the corporate website of OJSC Rostelecom or on local sites of Macroregional branches of OJSC Rostelecom, allowing users to independently control the state of the account, order details on telephone services, telematic communication services and data network services, view the list of invoices and

2 payments made to access additional services OJSC Rostelecom, as well as perform other legally significant actions. Organization of Subscribers' access to the Personal Account is carried out if there is an appropriate technical capability of OJSC Rostelecom.

"Operator"- Rostelecom".
"Reporting period"- a period of one calendar month in which the relevant Services were rendered.

"Rules"- this document, as well as annexes, additions and amendments to it, which are an integral part of the Agreement.

"Rules for the provision of communication services"– Rules for the provision of local, intrazonal, intercity, international telephone services, approved by Decree of the Government of the Russian Federation No. 310 dated May 18, 2005,
Rules for the provision of communication services for data transmission, approved by Decree of the Government of the Russian Federation No. 32 dated
January 23, 2006, Rules for the provision of telematic communication services, approved by the Decree of the Government of the Russian Federation
No. 575 of September 10, 2007, Rules for the provision of communication services for the purposes of television broadcasting and (or) radio broadcasting, approved by Decree of the Government of the Russian Federation No. 785 of December 22, 2006.
"Settlement Period" - calendar month beginning immediately after the Reporting Period.
"Parties"- Subscriber and Operator, referred to jointly.
« Operator's communication network" ("Communication Network") – technological system, which includes the means and communication lines necessary for the provision of Communication Services to Subscribers on the basis of the relevant licenses.
"Rate"- the price at which the payment for the rendered Service between the Parties takes place.
"Tariff plan"- a set of price conditions under which the Operator offers to use one or more communication services.
"Service"- each of the communication services provided by the Operator to the Subscriber in accordance with the terms of the Agreement.
The parties use the concepts and definitions given in this article when interpreting these
Rules and Agreement.
2. Procedure and conditions for concluding, amending and terminating the Agreement

2.1. Conclusion of the Agreement
2.1.1. Services are provided on the basis of the Agreement concluded between the Operator and the Subscriber.
2.1.2. The Agreement is signed in two copies, having equal legal force - one for each of the Parties.
2.1.3. These Rules are an annex and an integral part of the Agreement, posted on the website
Operator, as well as at the Operator's customer service points and places of work with Subscribers.
2.1.4. The use of the Operator's Services means the unconditional consent of the Subscriber with these
Rules.
2.1.5. The Services are rendered by the Operator to the Subscriber subject to technical feasibility.
2.1.6. At the request of the Subscriber, the Agreement may be concluded for a certain period. If the Parties have not agreed in writing condition on the term, the Agreement is considered concluded for an indefinite period.
2.2. Amendment and addition to the terms of the Agreement
2.2.1. All changes and additions to the Agreement are made in writing, by agreement of the Operator and the Subscriber, by concluding Additional Agreements to the Agreement or drawing up other documents in the form established by the Operator, with the exception of changes and additions made by the Parties unilaterally in accordance with these Rules or legislation RF. When it changes
of the Agreement, the rights and obligations of the Parties are considered changed from the moment of conclusion of the relevant
of the Supplementary Agreement, or in the event of a unilateral amendment of the Agreement, from the moment the authorized Party performs the relevant actions aimed at amending the Agreement.
2.2.2. Amendments to the Agreement in terms of the list of Services provided, Tariff plans on the initiative
of the subscriber or changing the method of delivery of the bill for communication services is carried out by concluding
Additional agreement between the Parties (change of the tariff plan for local telephone services is carried out upon a written application of the Subscriber), and if technically possible
Operator - interactively, through the Personal Account or by phone after the identification of the Subscriber using analogues of the Subscriber's handwritten signature, confirming that the order has been given
Subscriber. Analogues of the Subscriber's handwritten signature are the subscriber number, password and other identifying data of the Subscriber (including the "Code Word") used under the conditions determined by the Operator, determined by the Operator, used individually or jointly. Requests and orders
of the Subscriber, submitted using analogues of a handwritten signature, have legal force corresponding to the legal force of a handwritten signature.
In terms of changing the method of delivery of invoices for communication services, the conclusion of an Additional Agreement between
The parties are also allowed by the subscriber to perform implicit actions provided for public offer OJSC Rostelecom to change the method of delivery of the invoice, or by signing the relevant application by the Subscriber.
2.3. Termination/termination of the Agreement
2.3.1. The Agreement may be terminated at any time by agreement of the Parties.
2.3.2. The Subscriber has the right to unilaterally terminate the Agreement at any time by filling out an application for unilateral termination of the Agreement and sending the application to the Operator. Wherein

5 3.4.3. The rights and obligations of the Subscriber under the Agreement cannot be transferred to other persons without the prior written consent of the Operator.

4. Cost of Services, payment procedure


4.1. Service Tariffs
4.1.1. The cost of services provided to the Subscriber by the Operator under this Agreement is determined by the Operator's Tariffs in force at the time of provision of the relevant Services. Tariffs for the Services are approved by the Operator independently. Tariffs for Services subject to state regulation, included in the List approved by Decree of the Government of the Russian Federation of 24.10.2005. No. 637 are approved by the Operator independently within the limits of tariffs for such Services established by the state.
Tariffs are changed by the Operator in accordance with clause 3.2.3. Rules.
4.1.2. If the Tariff is changed during the period for which the Subscriber has already paid a fee for
Services of the Operator, before the introduction of these changes, the Operator shall recalculate the Subscriber from the date of entry into force of the relevant changes.
4.1.3. If the introduction of amendments to the Agreement entailed the need for the Operator to perform the relevant work, these works are subject to payment by the Subscriber, on whose initiative the changes were made to the terms of the Agreement, in the amount provided for by the Operator’s Tariff valid at the time of provision of the relevant Service, based on invoices issued by the Operator or other authorized persons.

4.2. Invoice for Services
4.2.1. The Operator shall monthly issue an invoice to the Subscriber for the Services rendered under the Agreement. The invoice is a settlement document that reflects the monetary obligations of the Subscriber. The invoice must be paid by the Subscriber within the terms specified in paragraphs 4.3.2., 4.3.3. of these Rules.
The invoice may also include information about the Communication Services that were not previously presented for payment, but provided in the months preceding the month in which the Communication Services were provided, for which the payment is made.
4.2.2. The invoice is delivered to the Subscriber in accordance with the chosen method. The shipping method options are mutually exclusive.
4.2.3. In cases where the invoice is sent to the Subscriber by mail (or to email address), duty
The operator to ensure the delivery of the invoice is considered completed at the time of filing mail correspondence to the relevant post office (or, accordingly, sending the invoice to the email address specified by the Subscriber), without receiving notification of its receipt. In cases where the invoice is sent to the Subscriber by courier to the place of registration, or to the place of the terminal (subscriber) equipment, the Operator's obligation is considered fulfilled when the invoice is delivered to the corresponding mailbox.
4.2.4. According to the invoice delivery method chosen by the Subscriber, invoices of other service providers are also delivered, on behalf of which the Operator issues invoices on the basis of agreements concluded with such operators.
4.2.5. Loss, non-receipt by the Subscriber of the account issued by the Operator and other settlement documents, incl. in connection with the failure to fulfill the obligation under clause 3.3.2. of these Rules does not release
the Subscriber from the obligation to timely pay for the Services.
4.2.6. The Subscriber can specify the amount to be paid by calling the Operator's reference and information service, or (if technically possible) through the "Personal Account", or contact the Operator's customer service points to obtain a duplicate invoice.
4.2.7. The basis for the settlements are the indications of the Operator's communication equipment, taking into account the scope of the Services provided.

4.3. Service payment method
4.3.1. Payment for the Services is made by the Subscriber in accordance with the chosen system and method of payment. Specified in p.p. 4.3.2. and 4.3.3. of the Rules, methods of payment for the Services are provided to the Subscriber if the Operator has the appropriate technical capabilities.
4.3.2. When choosing a credit method of payment for the Services, the amount payable for the Services is determined taking into account the cost of the Services provided, other accruals, as well as payments of the Reporting period and debt of previous
reporting periods. The Subscriber pays for the Services rendered by the Operator within 20 days from the date of invoicing.
The Subscriber has the right to pay for the Services of the Operator in advance. The amount of the advance payment is taken into account
by the Operator when issuing an invoice in the relevant Reporting Period.
4.3.3. When choosing an advance method of payment for the Services, payment for the Services is made by the Subscriber within
20 days from the invoice date. The amount payable in the invoice for the Services is determined based on the existing balance at the beginning of the Reporting Period and payments of the Reporting Period. Payments of the Reporting period shall be made in the amount not less than the cost of the Services rendered to the Subscriber in the previous Reporting period. If a
The Services are provided to the Subscriber for the first time, the amount of the advance payment for the first Reporting Period is determined based on the amount of the Subscriber's expected need for the Services. If the amount of the advance payment exceeds the cost of the rendered
Services, the Operator credits the resulting difference to the payment for the Services in the next Reporting Period.
The Subscriber independently controls the availability of funds on his personal account, receiving information by phone numbers of the Operator's reference and information service, in the Operator's subdivision, in
« Personal account" etc.

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When choosing an advance method of payment for the Services, payment for the Services can be made by automatically debiting funds from the Subscriber's personal account (hereinafter referred to as the "Personal Account") in the Settlement Period, if the Operator has the appropriate technical capability. At the same time, no later than 5 (five) working days from the date of conclusion of the Agreement, the Subscriber is obliged to make payments for paid Services to the Personal Account. At the time of commencement of the provision of the relevant Services, the balance personal account must be sufficient to pay for the Services.
4.3.4. The subscriber has the right to instruct the bank to debit funds from his account by
Agreement on the basis of the request of the Operator, notifying the Operator in writing. In this case
The operator is obliged to present properly executed relevant requirements to the bank.

4.4. Payment form.
4.4.1. The Subscriber has the right to pay for the Services in cash or in a non-cash form, at his choice.
5. Responsibility of the Parties. Settlement of disputes.

5.1. In case of non-payment, incomplete or untimely payment for the Services provided under the Agreement,
The Subscriber pays the Operator a penalty in the amount of 1% of the cost of unpaid, incompletely paid or untimely paid Services for each day of delay up to the day of repayment of the debt for the Services, but not more than the amount payable. The subscriber is obliged to pay such a penalty after presenting to him (by indicating in the invoice) a demand for its payment.
5.2. The Parties are responsible for non-compliance with the terms of confidentiality in cases stipulated by the current legislation and agreements (agreements) of the Parties.
5.3. The operator is responsible for the confidentiality and security of personal data
Subscriber, his representative.
5.4. The Operator is not responsible for the content of information transmitted by the Subscriber via telecommunication networks.
5.5. Unless otherwise provided by law or the Agreement, the Parties are released from liability for breach of obligations under this Agreement, if proper performance was impossible due to force majeure.
5.6. In case of non-fulfillment or improper fulfillment by the Operator of obligations under the Agreement, the submission of a claim by the Subscriber to the Operator before going to court is mandatory. Claims
The Subscriber is considered by the Operator in the manner and terms established by the current regulatory legal acts.
5.7. In case of non-performance or improper performance
The Subscriber of the obligations stipulated by this Agreement, the Operator has the right to file a lawsuit against the Subscriber at his choice either at the place of residence (place of registration) of the Subscriber, or at the place of execution of the Agreement (in this case, the place of execution of the Agreement is the address of installation of the user (terminal) equipment), or at the location of the Operator (or the branch of the Operator, in the coverage area of ​​which the place of residence is located
(place of registration) of the Subscriber).

6. Other terms

6.1. Features of the provision of the Services, as well as the forms established and used by the Operator and
Subscriber's documents are reflected in the annexes to these Rules.
6.2. In the event of a conflict between the terms of these Rules and the Annexes to these
To the Rules that determine the features of the provision of the Services, the Parties establish that the relevant Annexes to the Rules, which determine the features of the provision of the Services, have priority.
6.3. The validity of the Agreement concluded for a certain period is prolonged for each subsequent calendar year, if none of the Parties declares the termination of the Agreement at least 30 calendar days before the expiration of its validity.
6.4. In cases stipulated by the legislation of the Russian Federation, or in case of violation by the Subscriber of the requirements established by the Agreement, including the term for payment for the Services rendered, the Operator has the right to suspend the provision of the relevant Services until the violation is eliminated, notifying in writing
Subscriber. If the Subscriber does not eliminate the violation within 6 months from the date of receipt of a written notice from the Operator of the intention to suspend the provision of Communication Services, the Operator has the right to terminate
The agreement is unilateral.
6.5. In all other respects that are not regulated by the Agreement and these Rules, the Parties are guided by the current legislation. Including the Federal Law "On Communications", the Rules for the provision of communication services and other regulatory legal acts.
6.6. The Operator has the right to unilaterally amend the text of these Rules, with the exception of provisions affecting essential conditions Agreement concluded with the Subscriber.
The Operator is obliged to notify Subscribers of the forthcoming change in the text of the Rules by posting a new version of the Rules 30 calendar days before the date of such changes, on the OJSC Rostelecom website www.rt.ru or in other mass media.

7
7. Address and details of the Operator

Open Joint Stock Company for Intercity and International Telecommunications Rostelecom –
Rostelecom"
Operator's website on the Internet: www.rt.ru
Legal address: 191002, St. Petersburg, st. Dostoevsky, house 15
TIN 7707049388
Addresses, details and telephones of the Operator's branches are posted on the website.

Features of the provision of communication services
data transmission networks, telematic communication services and services for providing access to
TV channels, and/or video on demand (Interactive TV (IPTV),
cable TV and etc.)

1. Conditions and procedure for providing access to data network services, telematic communication services, and services for providing access to a television channel and / or video on demand (IPTV
– Interactive television, cable television, etc.) (hereinafter referred to as the Services):
1.1. The provision of the Subscriber's access to the Services is made if it is technically possible on the basis of the Agreement (Supplementary Agreement) and the payment by the Subscriber of one-time payments for organizing access to the Services (in the event that such payments are provided for in the Agreement), as well as the signing by the Parties of the Certificate of Completion of Works specified in clause .1.7 of this Annex to
Rules.
1.2. Specifications services:
1.2.1 Technical indicators and standards are determined by Section 5 of this Appendix, in accordance with the Order of the Ministry of Telecom and Mass Communications of Russia dated September 27, 2007 No. 113.
1.2.2. Data transfer protocols used: stack of TCP/IP protocols.
1.2.3. Type (type) of equipment: terminal subscriber equipment.
1.2.4. Basic requirements for connecting and/or configuring the Subscriber's terminal equipment:
-Availability software and required interfaces depending on the type of connected subscriber equipment and the availability of the distribution kit of the installed version of the operating system;
- availability of 220V AC power supply to subscriber equipment through smoothing power supply filters.
1.3. When connecting and configuring terminal equipment :
1.3.1. xDSL: The subscriber is obliged to ensure the availability of a telephone line, the ability to connect terminal equipment to a computer via an Ethernet 10/100/1000 BaseT interface (Wi-Fi technology or a
USB subject to support this connection equipment). When connecting to the Services using ADSL, ADSL2+ technology, the value of the data transfer rate on the organized channel is set
Operator on the ADSL station equipment, depending on the chosen by the Subscriber Tariff plan.
1.3.2. FTTx : The Subscriber is obliged to ensure the possibility of connecting the terminal equipment to the computer via the Ethernet 10/100/1000 BaseT interface (Wi-Fi technology or USB port, provided that this connection is supported by the equipment), access to the premises for the installation of the Services and must assist in the installation of the distribution network.
1.3.3. xPON: The Subscriber is obliged to provide the ability to connect the terminal equipment to a computer via the Ethernet 10/100/1000 BaseT interface, access to the premises for the installation of the Services and must assist in the installation of the distribution network, as well as ensure the availability of an electrical outlet no further than 1.2 meters from the ONT .
1.4. The speed of access over a data network, including the Internet, depends not only on technical features Services provided by the Operator, but also from the actions of third parties: telecom operators, organizations and persons managing segments of the data transmission network (Internet network) that do not belong to
To the operator, from the state of the data transmission network elements (telephone cable, data transmission networks of other operators, as well as the availability of servers and other network equipment with which the equipment
The subscriber is exchanging data). Service quality indicators are distributed and implemented
by the Operator only to resources located on the Operator's network.
1.5. The terminal equipment is provided to the Subscriber at the time of signing the Equipment Transfer and Acceptance Certificate on the following terms:
1.5.1. Transfer of ownership (purchase and sale). The transfer of terminal equipment and accessories to its ownership is carried out on the basis of a separate agreement and issued
The act of acceptance and transfer of equipment. The terminal equipment can be transferred by the Operator to the ownership of the Subscriber on the terms of installment payment.
1.5.2. Leasing. The transfer of terminal equipment and accessories to it for use and possession for the period of provision of the Services is carried out on the basis of the Supplementary Agreement and is formalized by the Equipment Transfer and Acceptance Certificate. Return of the terminal equipment and accessories to it from the Subscriber to the Operator (if the terminal equipment was transferred for use and possession)
Annex No. 2 to the Rules for the provision of communication services to individuals
Rostelecom"

3.4. Equipment transferred to the Subscriber in accordance with clause 1.5.2. of this Appendix, the Subscriber pays on the basis of the invoice issued by the Operator. The procedure, terms and amount of rent are determined by the Supplementary Agreement or other agreement.
3.5. The Operator has the right to charge the Subscriber the full cost of providing a subscriber line for use, in the event that the Operator suspends access to the Service for late payment for the Services provided.
4. Other
4.1. After receiving the Identification Data (login and password) to access the Services, the Subscriber needs to change the default passwords to new ones (When providing services for providing access to television channels, this condition is not necessary).
4.2. The operator is not responsible for the quality of the signal or interruptions in the broadcast of TV programs if these circumstances arose due to the fault of the broadcasters.
4.3. To receive each of the services, the modem must support this number of PVCs
(Permanent Virtual Circuit - permanent virtual circuit), which is required (one for each of the services).
4.4. Clause 1.9. of this Annex apply when providing the Services in the territory of the North-
Western federal district.
5 Specifications

Technical standards for performance indicators of data transmission networks

N p / p
Name of indicator
Type of transmitted traffic interactive interactive when using satellite communication signal streaming
Data traffic excluding interactive, satellite and streaming traffic
1 2
3 4
5 6
7 1
Average packet transmission delay (ms) no more than 100 no more than 400 no more than 100 no more than 400 no more than 1000 2
Deviation from the average value of the delay in the transmission of information packets (ms) no more than 50 no more than 50
- no more than 50
-
3
Packet loss ratio no more than 10
-3
no more than 10
-3
no more than 10
-3
no more than 10
-3
no more than 10
-3 4
Error rate in information packets no more than 10
-4
no more than 10
-4
no more than 10
-4
no more than 10
-4
no more than 10
-4
Note: Interactive traffic is a type of traffic that is characterized by direct interaction (dialogue) between users of a communication service or user (terminal) equipment.
Streaming traffic is a type of traffic that is characterized by viewing and (or) listening to information as it enters the user (terminal) equipment.