Online Internet personal account pay. Online provider technical support contacts. Login to your personal account OnLime

On the territory of Moscow and the Moscow Region, Rostelecom services are provided under the OnLime brand. The provider connects subscribers via high-speed optical channels, providing access speeds up to 500 Mbps. Offering modern communication services, the company does not forget about subscribers, providing them with assistance in case of problems. The OnLime Rostelecom technical support phone works around the clock - call there if you have any questions or communication problems.

The OnLime support service works 24 hours a day, because communication problems can happen at any moment. If your Internet stops working or your digital TV is turned off, call the phone number help desk 8-800-707-12-12. Help is available from both mobile and landline phones. Please note that during peak hours, the helpdesk can be overloaded - in this case, there are difficulties with dialing. Wait 30-40 minutes and try calling again.

A variety of problems are solved by phone of OnLime technical support. Call here if you have:

• Difficulties with home internet.
• The subscriber equipment is broken.
• There were problems with payment.
• Unable to redeem reward points.
• Digital TV or landline phone not working.
• There were problems with access to certain network resources.
• Unable to connect to the network.
• Some TV channels stopped working.
• The connection speed has dropped dramatically.
• There is a new computer in the house.
• There was a need to move to a new apartment.

Write down the OnLime operator's technical support phone number in your contact list.

Questions about connecting to OnLime are accepted by an alternative number - 8-800-707-80-00, technical support is not provided here.

Email Support

Not the most common form of customer support. However, it works. If you need to send any application or complaint to OnLime, send a letter to [email protected]. You will receive in the shortest possible time. note that email can not be considered as a channel for the rapid solution of technical problems. If you need urgency, call 8-800-707-12-12 - this is the most fast way solve problems and get answers to questions.

OnLime office addresses

There are two offices of OnLime (aka Rostelecom) in Moscow. The first one is located at St. Arbat, 46, building 1. The second office is located near the Maryina Roshcha metro station, on the street. Suschevsky Val, 26. Payments are made in the offices, applications for service connection are accepted, consultations are given on tariff plans and they are changed. Here you can also deal with monetary issues - for example, with extra write-offs. There is no full-fledged technical support in the offices of OnLime.

FAQ

There is a section with frequently asked questions on the OnLime operator's website. There is a lot of useful information here. Before calling technical support, go to this section and try to find the answer to your question. It is possible that help technical support you won't need. If there is no solution, please call the number above.

Help on social networks

The OnLime operator has communities in all major in social networks. Here the provider's news is published, current promotions are highlighted, new products are presented. Technical support questions are asked in the comments and discussions. It cannot be said that groups and accounts in social networks and other services are full-fledged support channels, but in general, administrators go towards subscribers and accept requests. By the way, in the same VK there is an opportunity to ask a question through private messages.

Official representations of OnLime are available on the social networks VKontakte and Facebook, as well as on Twitter, Instagram and YouTube video hosting.

Help on your own forum

The provider's own forum will help you communicate with other subscribers and representatives of the OnLime operator. It is not closed - anyone can get access to it. Register an account and chat. The forum is interesting because here you can get answers even to questions that technical support consultants cannot handle. Be sure to register here if you want access to a powerful information resource.

Reminder for subscribers

We have already recorded the OnLime technical support phone number, we have studied other ways of contacting support specialists. But there is another channel for getting help - this is a memo for subscribers. You will find it in paper form at the provider's offices or in in electronic format on his website. Here's the link so you don't have to search too long. Many typical situations and problems are considered here, technical solutions are given, phone numbers and addresses of OnLime offices are published.

User reviews are the second thing you should definitely read when choosing an Internet provider. First and foremost, read the contract. But most often, official documents are not read at all, and reviews are studied after the occurrence of troubles in order to prove their case. It turns out a vicious circle. In our article, using the example of the Internet provider Onlime, we will consider how to act in problem situations, what to look for, how to behave with company representatives.

Online ISP: Overview

OnLime is the brand of the largest telecom provider in Russia OJSC Rostelecom, under which it operates in Moscow and the Moscow Region. The merger of the two companies took place in 2008, since then OnLime has consistently topped the rating of metropolitan home Internet providers, digital television and telephony. According to the company, 3.2 million apartments have Onlime TV and access to the network using FTTB technology.

OnLime has its own backbone network, laid out in accordance with the circular architecture of the capital. district and district significance pass underground, through sewer shafts. From district nodes to individual clusters (about 10 nearby houses), cables run along power lines. Highways cover all areas of the city and suburbs.

All cables, with the exception of the one from the entrance to the apartment, are redundant. Great fault tolerance is also promoted by a circular single break will not cause damage: the backup line will immediately turn on. Only severe accidents can disable TV broadcasting and Internet connection.

The TV signal comes from 10 satellites, which are capable of receiving more than 200 channels, including in HD quality. Alcatel-Lucent's Alcatel-Lucent data center equipment is characterized by high port density and high power.

Onlime: Internet tariffs, connection features

For new subscribers, "OnLime" offers a promotional connection for 290 rubles per month. within 3 months. Next, you are asked to choose a tariff option:

1. "OnLime-100" - unlimited Internet for up to 100 Mbps.

2. "OnLime-60" - the maximum declared speed is up to 60 Mbps.

3. "OnLime-30" - unlimited at speeds up to 30 Mbps.

To identify the user of the "Onlime-Internet" service, each client is given a login and password, access to Personal Area. debited daily in equal installments.

Connection occurs within 1-3 business days from the date of application. The contract is concluded in the presence of the master, the selected options and services are entered into it, the maximum connection speed that the company provides through the channel from the data center to the user's equipment is indicated.

Onlime: home internet reviews

The latter is the reason for the negativity on the part of many users. No. 1 in the rating of negative reviews - low speed connections. For example, 25-30 Mbps. instead of the declared 60 Mbps.

Responding to negative reviews, Onlime states that the speed prescribed in the contract is a theoretical concept. In practice, this parameter is guaranteed across the channel between the company's server and the user's computer. The areas where the packet rate can be cut are:

• User equipment that for some reason cannot issue desired speed(crooked firmware or software, weak specifications, radio equipment operating in the 2.4 GHz band in close proximity, etc.). You can draw a rough analogy: you can’t watch a 3D movie on a black-and-white Rainbow tube TV, even if this service is paid for.
• The channel from the data center to the global server and this server itself, due to its workload, which the provider cannot influence, can also cause a slight decrease in speed.

The connection speed is always less than declared in the tariff. A deviation of 5-10% is considered normal if the Onlime setting is correct. After 30 Mbps. the difference in speeds is noticeable only when downloading large amounts of information.

How to behave in case of problems with the Internet?

What you need to demand from the provider through a written statement:

1. Checking the technical condition of the connection to understand at what stage the speed is lost.
2. Checking the Internet settings in your account.
3. Troubleshooting fiber optic cable.
4. Repair or replacement of non-working equipment.

What you can do yourself:

• Update computer software, network card drivers, hardware. Install an antivirus (one!) and scan. Download and update the firmware of the router. When using Wi-Fi on multiple devices, the speed is cut between them. In extreme cases, the connection can be made faster by disabling the Windows Firewall (mandatory with a working antivirus).
• If Onlime-Internet is gone, and the usual actions do not help, you need to check with a technical service consultant if the MAC address of the machine is entered correctly in the settings. This is a trifle, but in 30% of cases of lack of access, it is human error that is to blame.

Home television and telephony "OnLime"

Digital TV Onlime - the ability to watch over 200 channels, including in HD quality. Metropolitan subscribers can choose a unique option "Interactive TV" - not only a variety of channels, but also the ability to regulate broadcasting, record or pause TV programs, access to the media library, multi-window. Interactive TV connects with an internet cable and an HD set-top box.

Digital TV customers are offered a choice of 4 tariffs and additional packages ("Cinema+", "Adult", "Football" and "Our Football+", Viasat HD):

• starter - 111 channels for 320 rubles / month;
• optimal - 136 channels for 450 rubles / month;
• advanced - 164 channels for 580 rubles / month;
• maxi - 203 channels for 1700 rubles/month

Tariff options for interactive TV cost the same, but 10 more channels are provided.

Those who use the Internet from OnLime can connect a home phone either with a per-minute payment (0.5 rubles / min.) Or an unlimited option.

Onlime (digital TV): reviews

What problems do OnLime clients note? It:

1. No picture, bad picture.
2. The lack of channels, their incorrect setting.
3. Unstable operation of the set-top box when switching to "Interactive TV".
4. Additional packages do not work, their quality leaves much to be desired, etc.

A surge of such negativity was in 2010, when a massive transition from analog to digital broadcasting was carried out. Residents did not know how to set up receivers, channels changed places and “disappeared”, TV sets were not adapted for “digits”, masters could not cope with current applications. Over time, the situation has stabilized. Now we are witnessing the transition from digital to interactive TV. The settings need to be changed again, the receivers need to be improved, to run an Internet cable, to learn how to use online services that are unusual for TV. In many ways, this technology is still being “tested” by the provider itself, tests are being carried out (on clients), which does not add either love or loyalty to the provider.

What to do if the TV does not work:

• Carry out autotuning of the receiver several times.
• Call the master (through the sales offices of Onlime, telephone hotline or website) and hope that he will have few applications in the list.

The expectation of a specialist, his professionalism and courtesy - a separate conversation.

Onlime: technical support, masters, call center

Only lazy people do not talk about the rudeness and lack of punctuality of the provider's masters. The operator, accepting the application, warns that the technician can come at any time during the working day. It irritates working people.

Every morning, the foreman distributes applications among the foremen. Specialists are assigned to a specific area. Applications go in a live queue, if there are a lot of them, they are pushed back the next day. The queue can be scheduled several weeks in advance - unfortunately, this is typical for giant providers during the introduction period new service. The master does not have the right to demand money for setting up, training and demonstrating the service. He cannot leave before the client is convinced that the Onlime Internet, phone or TV is fully operational.

Technical support, which is far from engineers, does not configure channels remotely. She can: change the tariff, channel package, include the promised payment, advise on payments and charges.

A lot of negativity is due to the fact that the representatives of the provider call with offers to take advantage of the promotion or connect the service. In this case, you need to write an application to exclude your number from the call list.

Onlime: equipment

Often people write reviews like this: “Onlime gives out used equipment that obviously doesn’t work, because it’s outdated even for its manufacturers.”

The router and router from Upvel, D-Link are Chinese-made devices with an average level of quality. NetGear supplies premium devices that can establish a dual-band connection - 5 GHz for large amounts of information and 2.4 GHz for normal web surfing.

Which is better: buy a router or take advantage of the provider's offer? It is better to choose your own equipment more powerful, with up-to-date firmware; it is suitable for any operator, but you will have to configure it yourself. An onlime router is cheaper, you can rent it and change it if necessary.

When concluding a contract, you need to be careful with the wording. Renting a router involves a small amount, by which the subscription fee will be increased. When terminating the contract on the day of termination, you must return to the sales office a complete set in working condition. Otherwise, in accordance with the contract, the company has the right to assume that the router is redeemed, and its total cost will be debited from the customer's account.

Buying in installments or at a time can be beneficial if the provider is not going to change, and you do not want to buy a more expensive device.

Not all Chinese devices are bad, but the provider's master technicians confirm that the standard Upvel routers are of average quality and, despite the declared speed of 150 Mbps, can hardly cope with 80 Mbps. After receiving the equipment from the provider of its software in without fail needs to be updated.

Onlime: dispute resolution

It is very indicative how the provider's specialists work with pretentious clients. First of all, we are talking about incorrect or missed payments, termination of contracts, promotions, etc.

According to consumer reviews, Onlime is rarely in a hurry to return money in the event of a problem on their part or the termination of the relationship. According to the law and the Communication Services Agreement, an application for financial problems must be resolved within 10 working days, the complaint technical question- within a month. The arrival of the master, no matter how busy the technicians may be, can be expected within 5 working days.

Rules of conduct in the sales office "OnLime"

1. Only the owner of the contract with a passport or power of attorney should contact the sales office. The operators will not even talk to relatives or friends, and this is their right.

2. The contract is a guarantee that the obligations of both parties will be fulfilled. Therefore, when signing, you need to read every word of it and be attentive to the wording. If it says: “router in installments”, then it will have to be redeemed, even if the client used the service for a week. You need to be especially careful with shares: in case of early termination of relations, there may be penalties and fines.

3. After writing the application, ask for a copy certified by the seal and signature of the teller. Do not wait for a solution to the problem right at the sales office: consultants only register complaints and provide superficial information, and a specially trained department is involved in the consideration of applications, whose employees know the contract by heart. It is also useless to ask for the phone number of the "head of this office." A copy is needed in order to prove one's case in case of "loss" of the original.

4. Be polite.

It would seem that if users write such reviews, Onlime should have gone broke a long time ago. But, according to statistics, the number of complaints registered in the network is not more than a fraction of a percent of the total number of subscribers. 90% of non-working services are due to equipment misconfiguration or human error, and only 10% are due to fiber optic cable breaks.

Completely trouble-free operation is not guaranteed by any supplier, especially such a giant as Onlime (Rostelecom). In any case, knowledge of your rights and obligations, attentiveness and courtesy are the basis of a long and mutually beneficial relationship with the provider, which means stable high-speed Internet, interesting TV programs and the caller home phone.

Sberbank. Mobile applications.

Convenient and simple service that allows holders bank cards Sberbank of Russia using smartphones and iPads to pay for OnLime services

When paying, no commission is charged.

Yandex money is an online payment service that operates 24 hours a day, 7 days a week.
Using Yandex.Money is easy. All interfaces - the site, its mobile version, smartphone applications - are simple and convenient.

Payment is made on the Eleksnet Wallet website.
To make a payment, enter the personal account number of the Onlime subscriber and click on the "Pay" button, after which a page with a ready form of payment will open.
Enter the number of the Eleksnet Wallet, the amount to replenish and the payment password.

Enrollment funds are produced in the mode online.

WebMoney

To make a payment you need:

• Make sure that the WebMoney Keeper wallet management application is running;
• Go to Account replenishment service ;
• Enter the personal account number and the amount of replenishment;
• Log in to the WebMoney system;
• Check payment information (type of service, account number, amount);
• Select a wallet for payment and confirm the payment.

On-line payments
Commission 1.8%

RuRu.ru

RURU payment world is a fast, convenient and secure way to pay for the most popular services. You can pay for OnLime services on this site, or use SMS requests for payment if you are on the road. You can install the mobile application "RURU payment world" in your iPhone or Android phone.
You can pay for services for your relatives and friends, even if you now live in different cities.
Online payments.

IntellectMoney

IntellectMoney is a convenient and safe way to top up your account balance for all OnLime subscribers. Account replenishment occurs in real time on the site payment system. Also, through IntellectMoney, you can pay for the services of more than 750 companies, make purchases in online stores, make secure payments from bank cards, send money to the accounts of other users and instantly withdraw them from the system.

When paying, pay attention to the size of the commission.
On-line payments.

To access Citibank Online, you do not need to install a special software, the system works through a regular Internet browser.

Payment is made with a debit or credit card (when paying with a credit card, the transaction is processed as a regular purchase in a store).

On-line payments.
When paying, pay attention to the size of the commission.

Single Wallet

Registered users of the service can pay for services:

• With mobile phone through the application "W1 Java Mobile";
• With mobile device with the Windows Mobile operating system through the "W1 Windows Mobile" application;
• from a mobile device with the Symbian operating system through the "W1 Symbian Mobile" application;
• in your personal account on the website www.w1.ru;
• on the wap-site wap.w1.ru;
• from a Windows Vista computer using the "W1 Vista Gadget".

To make a payment you need:
- in any application W1 select "Payment for services";
- find a provider using the search or in the appropriate section of the rubricator;
- indicate the account number and the amount to be credited;
- check the correctness of the entered data and confirm the payment.

On-line payments.
When paying, pay attention to the size of the commission.

Russian Standard (Internet banking system and ATMs)

You can deposit funds through the Russian Standard Internet Banking system,
as well as through the Bank's ATM network.

On-line payments.
When paying, pay attention to the size of the commission.

Alfa-Click Internet Bank

Alfa-Click Internet Bank is a modern, convenient and practical set of banking services and the ability to make electronic payments via the Internet with maximum speed and reliability.

On-line payments.
When paying, pay attention to the size of the commission.

Other payment methods

Post Bank

On-line payments
When paying, pay attention to the size of the commission

USGP (Unified System of City Payments)

Addresses of terminals of the EGSN system

On-line payments
When paying, pay attention to the size of the commission

Cyberplat

Payment acceptance points through the CyberPlat system

You can pay a monthly fee through the cash desks of stores.

Enrollment within 1-5 minutes
When paying, pay attention to the size of the commission

DeltaPay

Terminal addresses DeltaPay systems

On-line payments
When paying, pay attention to the size of the commission

Euroset

In Euroset you can pay for OnLime services - " Home Internet”, Digital and Interactive TV, Home phone

On-line payments

Please pay attention to the size of the commission charged from the payer.

How to pay?

It is enough to name the home phone number or personal account, as well as the amount that needs to be credited.

The Moscow provider company OnLime sells telecommunications services. OnLime considers distinctive characteristics its service reliability, uninterrupted communication and high connection speeds. The provider is actively developing the OnLime personal account service, with the help of which subscribers manage necessary services without contacting the operators of the company.

Possibilities of a personal account

The OnLime personal account allows the subscriber to carry out the following actions:

• Find out the status of all services used by the subscriber.
• Switching from tariff to tariff.
• Activation/deactivation of basic and additional services.
• Carrying out payments and auto payments (including promised ones) without commission.
• Consolidation of several accounts under one account and distribution of funds between them.
• Payment from bank cards, Rostelecom payment cards, Yandex Money wallets.
• Order TV and Internet equipment for rent.
• Call a specialist to set up a home network.
• Receipt of invoices for services in electronic form.
• View a log of all operations for crediting and debiting funds on the main and bonus accounts.
• Online consultation in chat format.
• Accumulation of points for services and goods from the bonus catalog.
• Exclusive offers from OnLime.

In addition to the options available through the official OnLime website, the My OnLime application includes a TV Guide for digital TV channels. So far, the application can only be used by owners of Apple devices.

Registration and login to your personal account

Since OnLime is part of Rostelecom, customers of both companies use the Unified Personal Account to work with the services. That is, users who already have an account on the rt.ru website can enter their OnLime personal account with the same login (usually email or mobile) and password.

New customers need to open the rt.ru website, click the "Personal Account" button, select the "Registration" button on the page that opens and get account by mobile phone number or email address. Additionally, you will have to come up with and enter a password, as well as select the region in which the subscriber lives from the drop-down list.

You can log in to your OnLime personal account:

• From each page of the site onLime using the light green button with the key icon in the top menu bar. When you click on the button, a drop-down form for entering a login and password will open.
• By typing "my.onlime.ru" in the browser line.
• From mobile application"My OnLime" for iOs from version 7.0.

The OnLime system allows you to recover your password and login in two ways:

• On the site. If not all registration data has been lost, you can request a password and login reminder to the email address used in registration. After that, it is recommended to change the password.
• Through tech support. If the client does not have information about the personal account number and the mobile number registered in the system, the problem of access to the OnLime personal account can be solved by contacting technical support. Having sent a message describing the problem or dialing the hotline number, you need to prepare to tell the operator your passport data, connection address and code word (if it is entered in the system database).

Most of us use high high speed internet for communication: with relatives, friends, colleagues, managers and clients. Thanks to modern opportunities, we watch our favorite movies and TV shows, listen to music at any time, play games and even earn money.

Regardless of the purpose of visiting certain sites, each of us is interested in making Internet access high-quality and inexpensive. But who wants to choose between speed and price? Those who are ready to allocate only a specific amount to pay for communication services on a monthly basis will not be interested in offers of high-speed Internet. For others, on the contrary, high speed is fundamentally important, and they are ready to pay more. The "Online" offer for unlimited internet will be interesting to both.

Who needs unlimited internet services

If a person uses the Internet every day for several hours, then cheap tariffs with unlimited Internet will undoubtedly attract him. Moreover, the decision to connect inexpensive Internet from OnLime in this case will be the most rational. Each of our clients has the opportunity to:

• choose an acceptable cost of services;
• determine the most suitable connection speed for yourself;
• get easy way network access.

When developing tariffs for unlimited Internet, the OnLime provider sought to meet the needs of a variety of customers, taking into account, among other things, financial opportunities. This is the main advantage of this proposal. Our tariff plans are so profitable that limiting the speed of Internet access only because of the price of the tariff no longer makes sense. Similar rates for wireless Internet it is very difficult to find in Moscow, so you should not disregard such an attractive offer.

Our tariff line may be of interest not only to those who constantly use the Internet at home, but also to those who need it for work, in particular individual entrepreneurs, owners of small and medium-sized businesses: private medical clinics, educational institutions, beauty salons, etc.

In addition to favorable rates, we offer our customers participation in promotions that also help save personal savings ( ). This is not only convenient, but also beneficial, because. You get high speed internet for less money.

Advantages of tariffs with unlimited Internet from OnLime

The universality of tariffs from OnLime and their focus on different social groups are far from the only advantages.

Unlimited high-speed Internet from the OnLime company gives our clients more opportunities for communication, recreation, entertainment, and education. High speed data transfer allows you to effectively use every second of time. You will save yourself from having to wait for a site page, audio recording or game to load, making the most of the world wide web.

All obligations assumed will be fulfilled in full, the guarantor for our customers is the Agreement, which is concluded with each subscriber. The terms of the agreement on the provision of Internet services are not only the connection of the subscriber to the network, but also high-quality service during the entire period of use. In case of malfunctions or malfunctions, the system is configured and the causes of the malfunction are eliminated promptly. Specialists will be ready to work not only remotely, but also to go to the site to eliminate defects.

You won't have to wait long to get access to unlimited Internet, all work is done quickly and easily. Moreover, the possibility of connection does not in the least depend on additional factors, such as the presence of a home telephone, a twin telephone, a fire or burglar alarm system installed in the apartment.

The disadvantage of limited tariffs is that the subscriber does not have a specific idea of ​​the amount spent on the service, this information comes after the fact. And it is quite difficult to calculate the money spent, especially if several people in the family use the Internet. Unlimited Internet will allow you not to think about it and use all the possibilities in full.