SSD warranty. Kingston Limited Warranty Statement. Free technical support

Free consultation on the return of goods:

Number for regions:

8 800 350-84-13 additional 390

Moscow / Moscow region:

7 499 577-00-25 additional 390

St. Petersburg / Leningrad region:

7 812 425-66-30 additional 390

Returning an ssd drive to a store: terms, return and exchange rules

In this article, we will look at how computer equipment and electronics are returned, whether it is possible to return or exchange an ssd drive when buying in a store or via the Internet. How to return such a product if 14 days have not passed and receive money for it. For each situation, we have attached a claim for return or exchange, which you can download.

We will rely on the Consumer Protection Act and the information of our lawyers, and will provide you with sample return claims in different situations. But each case is individual, so if you want to avoid complicated procedures and get free personal consultation our lawyers, follow the link:

Is it possible to return a good quality ssd drive?

Almost all computer equipment and electronics belongs to the list of technically complex goods, which means that there may be problems with the return or exchange. Let's look into this in more detail.

You decide to return the ssd drive of proper quality. The reasons for returning are different:

• I didn’t like the product: it doesn’t match the interior in terms of color, shape, etc.
• hurried with the purchase (found cheaper or picked up another model), changed their minds

Check if your product is on the list of technically difficult devices or on the list of goods of good quality that cannot be returned or exchanged.

If you found an ssd drive in one of these lists, then it will be difficult to return or exchange this product, even if you have all required documents and even if no more than 14 days have passed.

Technically sophisticated goods of good quality (without flaws) are not subject to exchange or return within 14 days from the date of purchase, because. belong to the group of technically complex household goods, for which warranty periods are established (according to Decree of the Government of the Russian Federation No. 55 of 19.01.1998).

Source: http://rospotrebnadzor.ru/

If your product is not on these lists, then you can return to the store within 2 weeks, not counting the day of purchase, and exchange it for another model. And if another product that suits you is not available, then the seller is obliged to return your money.

Return of technically complex goods of good quality

Large stores are often loyal to customers and can exchange goods. Check out the return and exchange rules of some Russian hypermarkets, perhaps your case will be considered there.

If a technically complex product has a flaw, read on.

How to return a defective ssd drive under warranty?

Has it been less than 15 days?

If a malfunction is discovered within the first 15 days from the date of delivery of the goods, then you have the right to return the goods or exchange them for the same or a similar one with a recalculation of the price.

Important: the countdown begins exactly from the moment you receive the goods. If you paid for the goods, and delivered it to you in a week, then the period of non-guaranteed return is calculated from the day of delivery.

The money must be returned to you within 10 days, and a replacement must be provided within 7 days from the date of application (if with a quality check, then within 20 days).

Important: if the price of a product has risen since the moment of purchase, you have the right to demand compensation for the difference in price.

Has it been more than 15 days?

After this period, you can only count on the warranty repair of the goods.

However, if the repair lasts more than 45 days, or if the problem is unrepairable or repetitive, then you have the opportunity to request a replacement or a refund.

You can also claim damages related to the sale of a device of inadequate quality to you. For example, compensation for the cost of transporting goods to the place of repair.

Here are a few claims, among which you will find the right one for you:

Replacement during repair

While you are waiting for the repair or replacement of the goods, you can request a replacement from the seller during this period. You must provide a replacement within 3 days.

How to return a defective ssd drive under warranty

1. if the warranty period has not expired, you should contact the seller (manufacturer, importer) with a written claim made in duplicate, with clearly defined requirements (copies of all necessary documents are attached to the claim, for example cash receipt, sales receipt, warranty card, etc.).
2. the seller accepts the goods and replaces them with another one, or conducts a quality check (in your presence). Don't forget to get the acceptance certificate from the seller.
3. during the check, the seller is interested in establishing that the cause of the problem was your fault, therefore we recommend that you be present at this check (you have such a right). The result of the check may be the satisfaction of your request for a replacement, or a refusal.
4. if you have a dispute with the seller about the causes of the malfunction, the seller is obliged to independent expertise(where you can also attend) at your own expense. If the examination reveals a manufacturing defect, the seller is obliged to replace the goods. If, on the contrary, the defect arose during operation, then you will be left with defective goods and will be required to pay the seller the costs of the examination.
5. if the consumer does not agree with the seller and the results of the examinations, then he has the right to apply to the court with a statement of claim.

If you bought an ssd disk online in an online store

Proper quality

If the product has not yet been delivered to you, you can already refuse it. After the transfer, you can opt out within seven days. If the seller has not attached documents specifying the procedure and terms for returning goods of good quality, you can refuse the goods within three months from the moment of its transfer.

To be returned, the product must not be in use, its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the product, are preserved. If there is no such document, then you can refer to other evidence of the purchase of goods from this seller (screenshot personal account online store, purchase notification by e-mail or SMS).

If the product in the online store is different from what was brought to you, this can also serve as a reason for returning it to the seller and receiving the money back. In this case, you can download the appropriate claim and present it to the seller: Claim for failure to provide complete and reliable information about the product purchased remotely

In case of refusal of the goods, the seller must return to the consumer the amount of money paid under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer presents the relevant demand.

Note: Refundable any goods, purchased via the Internet, even technically complex and goods from the list of non-returnable goods.

Defective goods

If defects are found in a product purchased remotely (in an online store), you have the right to:

• replacement with an ssd drive of another brand (model, article) with recalculation of the price;
• reduction in the purchase price;
• free repair or repair compensation;
• refund.

If the goods were delivered to you with violations, such as in terms of quantity, assortment, quality, completeness, container and (or) packaging of the goods, you can notify the seller of these violations no later than 20 days after receipt.

The seller is obliged to accept the goods, perform a quality check or examination. Based on the results, a decision is made on the satisfaction of your requirements. If you disagree with the results of the examination, you can challenge them in court.

If you bought a defective ssd disk on credit

If the seller is ready to return the money for the goods purchased on credit or on a loan, then the following rules apply:

You must return the amount in the amount of the loan repaid by that time with reimbursement of the fee for providing the loan, i.e. interest.

In the case of a consumer loan (loan), you must return the amount paid for the goods and reimburse interest and other payments under the loan agreement.

Frequent problems

The seller refuses to accept the ssd drive for warranty repair and sends it to service center manufacturer.

You have the right to file a claim with both the seller and the manufacturer. By sending you to the manufacturer, the seller wants to relieve himself of additional responsibilities.

During a visual inspection, the seller blames the buyer for the breakdown and refuses to accept the ssd drive under warranty

If you are sure that the malfunction was not your fault, ask for an examination.

If you have already tried to return the goods to the store and were refused, ask our lawyer and he will tell you how to proceed in your situation.

Some SSD OCZ drives are covered by an extended RMA warranty (the list is on the website). The warranty card says that if the drive is out of order, then do not contact the seller, but write to us right away - it will be faster.

So, I followed the link, filled out the questionnaire (I wrote everything in English). The disk was still working for me, but every 3 days the files were damaged. This is how I described my problem. I attached information about the disk to the letter, which is issued by the utility for SSD disks on the ocz website.

In one day

On the email I receive a letter from the Russian branch of the company, where they tell me the RMA number and that in two days they will send me a new SSD, and I will have to send them the faulty drive. But I still didn’t understand how to send (because I read on the Internet that people sent at their own expense via EMS).

Two days later

Another letter arrives. Where it is indicated that the disk was sent to me by courier and will be delivered in a few days. And attached the tracking number of the package.

After three days

Received a call from a courier company. The girl coordinates the time when the courier can come to pick up my disk. Just in case, I specify at whose expense the banquet? It turns out OCZ pays for everything. A few hours later, a courier arrives home, picks up the disc

Five days later

Another call from the courier. Specifies the delivery time. Brings me a brand new SSD OCZ Vertex 460A ...

Outcome

Honestly, I'm a little shocked by such a service. Didn't leave the house anywhere. They took the old disk themselves, delivered a new one themselves and did not take a penny. I hope that tests of my disk will show that there is a real problem with it, otherwise they may force me to pay for shipping or, even worse, for a new disk that was sent. A week has passed since the receipt - while they are silent.

If nothing is requested, then it will be just a fairy tale, not a service. Everyone would work like this!

**PLEASE READ THIS ADVANCED LIMITED WARRANTY AGREEMENT (“AGREEMENT”) CAREFULLY BEFORE YOU INSTALL AND USE THE OCZ SOLID STATE DRIVE (THE “PRODUCT”).**

This Agreement is a binding legal agreement between KIOXIA Corporation (“KIOXIA”) and you. BY INSTALLING OR USING THE PRODUCT, YOU ARE AGREEING TO BE BOUND BY THIS AGREEMENT.

As part of our ongoing commitment to excellence for our customers, KIOXIA warrants, for a period of (3) three, (4) four or (5) five years (dependency of which SSD model, the “Warranty Period ”) from the date of your purchase of the KIOXIA product (the “Product”), that the Product, under normal use, will be free from material defects in material and workmanship and will conform to KIOXIA's published specifications (this “Limited Warranty”). This Limited Warranty covers only genuine KIOXIA products purchased from KIOXIA or an authorized KIOXIA dealer or retailer; excluded are products that KIOXIA, in KIOXIA’s sole discretion, determines are counterfeit or not made by or for KIOXIA. Any counterfeit products are excluded from warranty and will only be returned at the expense of the sender. This Limited Warranty is only for the benefit of the original direct purchaser of the Product from KIOXIA or an authorized KIOXIA dealer or retailer. No warranty is made to any subsequent purchaser or other user of the Product; this Limited Warranty is not transferable. An original sales receipt or valid copy of the receipt is required to establish purchase date and original purchaser. This Limited Warranty covers the Product for warranty service only within the country / region where the Product was originally purchased and only covers Products purchased as new.

Exclusions From Warranty

This Limited Warranty will not apply to, and KIOXIA will have no liability or obligation with respect to, problems or damage resulting from any of the following: (i) accident, modification, neglect, abuse, careless or incorrect handling, misuse or improper operation , disassembly, misapplication or use in unusual physical environments or under operating conditions not approved by KIOXIA (including, but not limited to, use of the Product with an improper voltage supply); (ii) normal wear and tear; (iii) removal of label(s) or sticker(s) provided on or with the Product (including all warranty or quality-control stickers, product serial or electronic numbers); (iv) problems relating to or residing in non- KIOXIA hardware, software or other items with which the Product is used; (v) use in an environment, in a manner or for a purpose for which the Product was not designed or not in accordance with KIOXIA’s published documentation; (vi) installation, modification, alteration or repair by anyone other than KIOXIA or its authorized representatives; (vii) problems that do not relate to materials or workmanship or that have an insignificant impairment on the use or operation of the Product; or (viii) problems related to consumables; (ix) Product purchased “AS-IS” or “with known faults, defects or problems.” Additionally, KIOXIA will have no liability or obligation to recover any data in the Product.

Obtaining Warranty Service

Prior to submitting a warranty claim, you should contact OCZ Series SSD technical support or visit https://support.ocz.com for technical assistance in resolving the problem. Our customer service contact information can be found on the web at https://support.ocz.com or in the documentation included with the Product.

Remedies

If the OCZ branded product proves defective during the warranty period, KIOXIA will, in its sole discretion: (1) repair the product; (2) refund your original purchase price or the original product's current value, whichever is less; or (3) replace the product with a new or refurbished product with the same or similar features, the value of which is greater than or equal to the original product's current value.

After receipt of new replacement Product, please return to KIOXIA the Product in accordance with KIOXIA’s instructions, together with your return the original purchase receipt or a legiable copy. If KIOXIA determines that a returned product is not subject to a valid warranty claim, KIOXIA may require you to pay the costs of providing any replacement products or repair services.

You acknowledge and agree that (A) replacements of products may be provided using new parts, and (B) as a condition to receiving any replacements, you must return to KIOXIA (or to a location designated by KIOXIA) the Product for which the replacement is requested, and (C) all returned products become KIOXIA's property or the property of KIOXIA's affiliates, as applicable. KIOXIA reserves the right to modify its service options and policies at any time without notice.

In the event that KIOXIA opts to issue a refund for your AWP qualifying product, you will be required to return your defective product to KIOXIA (or to a location designated by KIOXIA) prior to KIOXIA issuing the refund. You may return the defective product using the pre-paid return label.

PRIVACY DATA

The Product, once directly or indirectly returned to KIOXIA, may be analyzed for quality purposes by KIOXIA or a company that provides components or services for the Product. The returned Product and the data will be destroyed after the analysis.

KIOXIA IS NOT RESPONSIBLE FOR (1) DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR INFORMATION ON THE PRODUCT BEING SERVICED, OR (2) THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY KIOXIA WHEN THE PRODUCT WAS MANUFACTURED .

If applicable, always keep a backup copy of the data on your Product before sending it in for repair and remove all confidential, proprietary or personal information.

No Other Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, (A) THE OBLIGATIONS OF KIOXIA SET FORTH HEREIN WILL BE KIOXIA'S SOLE OBLIGATIONS, AND YOUR EXCLUSIVE REMEDY, FOR ANY BREACH OF THIS WARRANTY AND FOR ANY OTHER CLAIM ARISING OUT OF OR RELATING TO THE OPERATION, QUALITY, CONDITION, PERFORMANCE OR DESIGN OF THE PRODUCT, AND (B) THIS WARRANTY IS THE EXCLUSIVE WARRANTY GIVEN BY KIOXIA AND IS IN LIEU OF, AND KIOXIA HEREBY DISCLAIMS, ALL OTHER REPRESENTATIONS, WARRANTIES AND GUARANTEES OF ANY KIND, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ANY WARRANTIES THAT MAY ARISE FROM A COURSE OF CONDUCT, TRADE USAGE OR TRADE PRACTICE. No KIOXIA reseller, agent, or employee is authorized to make any modification, extension, or addition to this Agreement or the warranty provided herein. Some states or other jurisdictions do not allow the exclusion of an implied warranty, so the above limitation may not apply to you.

Limitations of Liability

To the maximum extent permitted by applicable law, KIOXIA's cumulative liability for all losses and damages under this Agreement or in any way relating to the Product, whether arising out of contract, tort (including actions based on negligence, strict liability, and willful and/ or intentional conduct), warranty, indemnity, or other theory of liability and whether related to the design, performance, use, defect or failure of a product, will not exceed the net purchase price paid by you to KIOXIA or KIOXIA's authorized dealer or retailer for the specific Product giving rise to the claim for such liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL KIOXIA OR ITS DISTRIBUTORS LOSS OF DATA (DIRECT OR INDIRECT), GOODWILL, REPUTATION, REVENUE, OR PROFITS) THE CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE, STRICT LIABILITY, AND WILLFUL AND/OR INTENTIONAL CONDUCT), WARRANTY, INDEMNITY, OR OTHER THEORY OF LIABILITY. Some states or other jurisdictions do not allow limitations of liability, so the above limitations may not apply to you, and you may have other legal rights that vary by jurisdiction.

Miscellaneous

This Agreement can only be modified in writing signed by you and an authorized officer of KIOXIA, except as otherwise provided herein. Should any term of this Agreement, for any reason, be held to be illegal or unenforceable by a court of competent jurisdiction, the remaining terms of this Agreement shall continue in full force and effect, and the offending term shall be limited or modified to the extent necessary to make it enforceable.

What Are KIOXIA’s Limitations on Liability And Your Rights Under Territorial Law?

No KIOXIA reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Limited Warranty is governed by and construed under the laws of the country in which the Product purchase took place.