Service center and repair program. Service center software. Repair shop software. Service center software
Mini-Service Center is a program for organizing work and keeping records in service centers for the repair of equipment and office equipment. The program is fully automated and you no longer have to spend a large number of time for registration of orders and warranty documents for repairs. Now you will just need to enter the required data in the already ready-made templates and print the resulting document. It also monitors all stages of repair work with the fixation of replacement parts and payment. Accounting for cash transactions can be made both in rubles and in dollars, or simultaneously in two currencies. The payment for the work of employees and the payment for replacement parts is also calculated.
Key features and functions
Program for service centers, warranty workshops and other companies involved in the sale, repair and maintenance of television, audio, video, household appliances, computers, printers and any other equipment Accounting for the main actions in the Service Center: processing work orders, tracking the stages of work and payments 8 categories of prices for work and 8 categories of prices for parts Simultaneous accounting in rubles and dollars with the ability to change exchange rates Print main forms of documents: work order, act No more than 10 items per work orderThe ServiceCenter program is designed for organizations involved in phone repair, computers, photo and video equipment, home appliances. Easy to learn, intuitive interface of the program will save your time and will not require much effort from you. Service Center is multiplayer, network program, with an opportunity remote access, through the Internet. Using this program, you do not have to buy additional software, such as a database server or office suites, ServiceCenter can work with the free version of Microsoft SQL Server Express. Automatic distribution SMS notifications about order fulfillment. Automation of work with clients by applying to receipts barcodes, with their subsequent reading using a barcode scanner and automatic execution of operator actions. The program includes web service, which allows customers to find out via the Internet status of your order. A flexible system of user rights differentiation allows to exercise control over the work of employees. A single database of clients, both individuals and legal entities.
The program allows you to automate the following areas of accounting:
- Convenient system of order lists. All orders are automatically distributed to the following lists:
- Received - this list contains all completed orders, work on which has not yet begun.
- In work - a list of orders that are at the masters, including agreed orders.
- Awaiting s/h - a list of orders for which there are not enough spare parts in the warehouse.
- Under approval - a list of orders that need to be approved with customers.
- Finished - completed orders awaiting delivery to customers.
- Rejected - this list contains orders that were rejected. Reasons for refusal are given.
- The customer can be both a natural person and a legal entity.
- You can quickly view all orders for a client, in case of repeated requests.
- You can quickly view all orders for the device, if this device has already been repaired before.
- In addition to the basic information, when placing an order, the complete set of the goods handed over for repair is indicated with the possibility of specifying both serial and program numbers.
- For mobile phones the system of automatic model detection by IMEI number works.
- Strict fixation of all operations on the order with indication of specific employees.
- For each repair order, any number of works can be performed by different employees.
- For each work performed, used parts are indicated, which are automatically written off from the warehouse.
- Ordering spare parts if they are not available or the required quantity is not in stock.
- A flexible system for calculating the cost of repairs with the ability to specify the warranty replacement of specific parts and perform work under warranty.
- Accounting for replacement devices.
- Possibility to indicate the organization that accepted the device for repair.
- For each order, it is possible to attach files, for example, photos of the state of the device, copies of documents, etc.
- Price categories - a hidden margin for the cost of work and spare parts.
- Ability to specify a discount on parts and a discount on labor.
- Ability to include the cost of spare parts in the cost of work in the documents.
- After placing the order, the order automatically goes to one of the following lists:
- Out of stock - this list contains orders for fulfillment, which are currently out of stock.
- In stock - there are orders that can be issued right now from the warehouse to customers.
- In reserve - orders for which the ordered items were reserved in the warehouse. If the automatic reservation function is enabled, an automatic reservation occurs when a new order is placed.
- Issued - issued orders for a certain period.
- After the issuance of the order, the specified positions are automatically deducted from the warehouse.
- Flexible warehouse search system according to the following parameters:
- Invoice number and date
- Provider
- Name of product
- Product code
- Each product in the warehouse has a retail price, which is calculated as a percentage of the product price, defined in the program settings, or can be fixed.
- When changing the percentage of the retail markup in the program settings, it is possible to automatically recalculate retail prices for all goods in the warehouse for which the retail price has not been fixed.
Service center software. Repair shop software. Program for the service center.
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Automation of small and medium service centers and warranty repair centers |
If you need to automate the management of a service center, then you the right way! In each service center or repair shop, it is important to keep as detailed a record of customers and equipment in need of repair as possible, as well as to keep a complete history of work on customer orders. Here you can not do without CRM for the service center. Service center management based on our platform will allow you to attract new ones and retain regular customers. What matters is what's going on single base client and when creating an order, the client is selected from the general database of clients or is promptly entered into this database if the program for the repair shop did not find him in the system. The program for the service center allows you to enter any necessary data and information about the client: his name, passport data, contact information, category, etc. Service center management allows you to take into account the sources from which the client learned about the service center - this significantly optimizes advertising costs. Repair Shop Accounting can attach images and files to customers and orders. This can be, for example, a photo of damage to equipment, a scan of documents for equipment, etc. The program for the service center allows you to keep a detailed record of work and materials in orders. For each work and spare parts, you can put down an individual discount.
Personnel management in the service center is also implemented to a sufficient extent. For example, for employees, you can maintain a separate work schedule for shifts and create shift schedules in bulk.
Control in the service center is also carried out on the movement financial resources. First of all, the automation of the service center will help keep records of all payments and debts for customers. In a special payment table, you can enter both positive payments (income) and negative payments (expenses). The manager will be able to understand what prepayments are made and what debt remains with the client. The repair shop management system will allow you to take control of all company expenses: rent, payments to employees, operating expenses. The program for the service center allows you to add expense items and make negative payments on them. With this approach automated system for the service center provides an opportunity to show through built-in reports what money is mainly spent on and where it is possible to optimize the workshop budget. The warranty repair center management system will improve the level of service and the quality of the services provided, which in turn will surely attract new customers and, along with them, profit. If you have a small service center or repair shop, then the program will completely cover the issues of accounting for all objects and operations.
Service center management system is a universal platform where our specialists can add missing fields, reports, printables and other modules. A repair shop accounting program and full automation of a service center will no longer seem overwhelming if you use the right tool in the form of a universal accounting system for a service center.
It is important to understand that the program is not a complete solution. This is just an example of a possible configuration. All organizations have their own specifics of doing business and the program can be modified to the needs of a particular organization by removing unnecessary functionality and adding the missing one. You can change the types of tables and card forms, add new directories and tables, create printables based on samples, etc.
Screenshots
The main form of the program for the service center. A general list of all customer orders. You can work both with a tabular form by changing the data in the table and with a card form. 
Service order card for the repair of customer equipment. 
To enter data in such fields as "Declared malfunctions", "Completeness", "Detected malfunctions", "Notes", you can use pre-configured phrase templates. 
Client's card. The card displays the customer's order history and payments. 
Report "Profit by months for the period" 
Printable work order form 
Printable form "Act of completed work" 
Printed form "Invoice for payment" 
The first 60 launches of the program works in demo mode without any restrictions. After 60 launches, the program will switch to the free version mode. The free version can be used without time limits. To purchase the program, you need to select the type of license. Licenses are divided into several types depending on the restriction on the maximum number of entries in the employee directory - i.e. the number of employees in the organization. The number of users who can simultaneously work with the program is not limited. The license is paid only once. The license is not tied to a specific computer. The term of the license is not limited.
License
Restrictions
Price
Free
1 employee in the directory "Employees". You cannot create new fields in tables and modify existing ones.
is free
Simple
3 employees in the directory "Employees".
8 000 rubles
Extended
6 employees in the directory "Employees".
12 000 rubles
professional
9 employees in the directory "Employees".
16 000 rubles
Premium
12 employees in the directory "Employees".
20 000 rubles
Unlimited
without Borders.
30 000 rubles
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The program for the WinService Pro service center is designed to record orders for the receipt of equipment to the service center, repair shop. It allows you to issue a receipt, an act of work performed and other documents. Based on standard templates, you can customize printables, build repair reports for the period for customers and craftsmen, calculate profits when taking into account the cost of repair costs. The program provides for the possibility of establishing directories: customers, manufacturers, models, parts, malfunctions, configurations, and it is also possible to take into account parts in warehouses. When filling out an order for the acceptance of equipment, data is taken from directories, an order calculation is made based on the cost of parts and the cost of work. Each entry in the directory or journal has a date of creation and a date of modification by the user of the system. The main feature of the WinService Pro repair software is its ease of use and intuitive interface. WinService Pro is available in the following modifications: WinService Pro L - file - server version based on Firebird embedded. WinService Pro N - client - server version based on Firebird.
Main Functions of WinService Pro
- taking orders. Acceptance of equipment for repair is carried out using a special order log, which contains data about the client, the date the order was received, its status, etc. The order form contains all the necessary information, and its completion excludes errors and inaccuracies in the process of processing and execution;
- formation of receipts and acts. WinService Pro includes official forms for receipts and certificates of completed repairs, warranty cards and invoices that are easy to fill out and print;
- generation of reports. The ability to generate reports on clients and work performed for a certain period of time, which allows you to quickly obtain data on the state of affairs in the company and evaluate work efficiency;
- Accounting for parts at the company's warehouse and receiving points. In the process of filling out an application for repairs, the consultant will be able to quickly see the availability of the necessary parts and inform the terms of the repair.
WinService Pro is one of the best programs for the service center, automation of the repair shop!
Feedback about WinService Pro
I have been using the program for a long time, but since the annotation is very poor, I can’t use all the functions of the program, namely, how to fill the warehouse and how to write off and enter details into orders, I tried by typing, it seems to work, but somehow through the ass, I think about the annotation to the program is not one of my opinions, although I may be wrong
I have not found anything better, or at least similar personally for myself! Using something like 1c in a small business is like delivering pizza on Kamaz)))
Simple, convenient, functional, regularly updated in accordance with the wishes of customers, all the necessary reports and printed forms are available (Moreover, if you have a desire and slightly direct hands, any form can be easily edited to suit your needs).
Separately, I want to say about support: not a single question remains unanswered, the developer always meets the wishes of the client, answers almost at any time of the day. Once, by mistake, or rather by my own stupidity, I bought a network version. When it dawned on me that I would not use it and I did not need it, Alexey returned the money without the slightest dispute.
Huge Respect and good luck in your hard work!,
Vladimir
We have been using the WinService Pro program since 2016. For a small service center - an indispensable assistant. Very lightweight, works fast, has all the necessary reports, templates. Support is worth a special mention - not a single one of our requests was left without attention, difficulties were solved very quickly - many thanks for your work and attitude to business. For a price that this program offered on the market - this is a very small minimum, more extensive solutions in terms of functionality cost completely different money. The program may not be perfect in everything - but it is regularly updated and improved, although it works out the main function for the top five.
Thank you for your hard work and success in business.
