Web plus tariff plans for mono-Internet in the Leningrad region. Web plas about Webplus personal account
In April 2011, the Federal Antimonopoly Service of the Russian Federation approved MegaFon's application for the acquisition of one of the oldest Internet providers in St. Petersburg - Web Plus. The operator, owned by the Telecominvest telecommunications holding, has been operating in St. Petersburg since 1996.
In the near future, one of its first independent players, the Web Plus company, may leave the St. Petersburg telecommunications market. The operator, which for a long time was the exclusive ADSL provider on the network of the Petersburg Telephone Network (now the St. Petersburg branch of OJSC Rostelecom), began to lose market share immediately after North-West Telecom decided in 2006 to independently promote services ADSL branded "Avangrad". In 2006, "Web Plus" was the leader of the St. Petersburg broadband access market, serving about 20,000 subscribers throughout the city. Just a year after NWT entered the market, Web Plus was already the second largest broadband Internet operator in St. Petersburg.
Despite the impossibility of full-fledged competition with the monopoly of fixed communications in the North-West, Web Plus for a long time retained its place in the top five largest Internet access operators in St. Petersburg, and in 2007-2008. even made an attempt to develop its own Ethernet network, the construction of which the operator began simultaneously in several districts of the city. However, in fact, the market for private subscribers was already lost, as new "home networks" such as Corbina Telecom, Anthill, InterZed and others began to actively develop in St. Petersburg. At the same time, at the end of 2007, Web Plus reached its peak in terms of subscriber base served, providing Internet access services to more than 45,000 citizens (according to the company's data).
Currently, the number of Web Plus subscribers has decreased to approximately the level of 2006, when the operator set itself the goal of reaching 20,000 subscribers. According to analysts, this is precisely the main factor that forces the owners of Web Plus to completely abandon the idea of independent business development.
Ivan Stepanov-Gezzi
I turned to the company Web plus forcedly, because. in the office center where my company rents an office, they are the exclusive internet providers.
I contacted the manager Yuriy (as it turned out later - a senior specialist), who filled out the contract on the phone from my words and PROMISED that the Internet would be connected in 2 days! I promised to pay for the Internet through the Euroset terminal on this or the next day. From the moment of payment, I ceased to be interested in them.
On Thursday, no one from the support service contacted me and the Internet was not connected to me. I called Yuri, who said that the brigade fell ill on Friday too, i.e. the next day, he found out the details and will call me back in the morning!
On Friday evening, I realized that I would not wait for a call from him. Then the weekend quickly flew by and on Monday I called Yuri. He obviously forgot about me, said that he would clarify now and call back in an hour. After another 2 hours, I called again. I didn’t hear any apologies or excuses about his optionality. It ended up that in my next attempt to call him and find out when the Internet would appear, he began to dump me, and then completely turned off the phone.
It is now Tuesday morning, the senior specialist of the Web Plus company once again called me back with a delay and once again did not fulfill the promise, transferring the Internet connection to the next day.
I would never use their company again if I had an alternative in this office. And it’s not even the connection delays that infuriates, but the attitude of this SENIOR SPECIALIST YURI.
3 Comment
Tatyana Vorobieva
I have been using this provider for a long time now. We switched to it due to the low cost of the tariff. The speed suits us quite well (despite the fact that our tariff is one of the cheapest). Free viewing of channels. There used to be more of them, now the number of channels has been reduced.
If we talk about the "Content Portal", then the traffic for subscribers is not charged. They provide many additional services, which is undoubtedly a plus.
Now not about the very pleasant. I don’t know if it’s everywhere, or it happens only in our house / district, accidents happen (either the cable is damaged, then something with equipment in the house itself, then something else). Yes, they happen to everyone, but here somehow especially often.
Maybe not often, but aptly. There may be no Internet even for three days, but what, for example, should users do if the Internet is a necessity (study, work), and not entertainment, and deadlines are running out? In general, they cannot repair in a day, it turns out.
Moreover, I have never heard, seen, or read any apologies, I’m not even talking about the recalculation. No, really, the last time they called and apologized, but this was after I wrote a complaint on their website). And when you call technical support and ask when they will do it, the consultants themselves can’t really answer anything, for the most part.
In general, the provider suits, but these accidents sometimes just infuriate.
Since mid-June, the Internet has been disconnected due to the replacement of equipment. They promised to fix it by July 1st. Needless to say, from July the tax reporting of firms for the 2nd quarter begins. I waited and believed)) The terms increased to 8, then to 10, then they turned on the Internet for only two hours and ...
Since mid-June, the Internet has been disconnected due to the replacement of equipment. They promised to fix it by July 1st. Needless to say, from July the tax reporting of firms for the 2nd quarter begins. I waited and believed)) The terms increased to 8, then to 10, then they turned on the Internet for only two hours and then, after numerous calls to technical support. The guys have a peculiar manner of communication - they say wait and hang up. On July 19, they turned it off to me for non-payment, explaining that they had repair work, but the Internet was served properly at my address and I am obliged to pay, and not require recalculation. Mde)) I decided to follow the example of my housemates - to retire to another provider.
I've never experienced worse customer service. contract No. 13/10/932685, but how it all started well, only your television, or rather super set-top boxes, are very bad for you, and the reaction of the support service to the subordination is even worse, and judging by the reviews, not one I demanded, begged, asked to send. ..
I've never experienced worse customer service. contract No. 13/10/932685, but how it all started well, only your television, or rather super set-top boxes, are very bad for you, and the reaction of the support service to the subordination is even worse, and judging by the reviews, not one I demanded, begged, asked to send a master . and here it was, a week passed, and again the television does not work for us, and we again start our song, the contract number, turn it on, turn it off, again the contract number. and what's next tedious waiting and talking on the phone. if you really don’t need customers, then say so, if you don’t like it, switch off, why feed breakfast. awful just awful
It's just awful! I was a user of your Internet for a year. Everything was decent at first. I regularly deposited money, everything was honest on my part. ...
It's just awful! I was a user of your Internet for a year. Everything was decent at first. I regularly deposited money, everything was honest on my part. everyone is very polite and stress-resistant. It was immediately clear that we couldn’t solve the issue remotely, we needed a master, and it was a master who would meet with me, but allegedly did not eliminate the cause somewhere on the roof. And this was all within a week ... The last conversation with the engineer ended on an encouraging note -master Will be!
contract 09/05/646779 dated 05/20/2009, but it's too late, the application for termination of the contract has been submitted (as is now required in the original) there is no longer a desire to bicker with the subscriber department and technical support. This is the second bad experience with your company.
Regarding the application for recalculation, it is necessary to make adjustments to accruals in ...
Dear user Victor. I ask you to indicate the number of your contract in order to eliminate all technical problems that arise when using the services of the Web Plus company.
Regarding the application for recalculation, it is necessary to carry out the adjustment of accruals in accordance with the terms of the contract, but you can send the application by e-mail to the address f i n @ w p l u s . n e t by scanning or photographing it.
====================
For three years, the provider has degraded. The speed is not up to the mark. Recalculation for the accident in 4 days they say that they will do it according to the application with a personal signature and passport data, as well as an indication of the reasons and time of the accident (one gets the feeling that the service department with ...
For three years, the provider has degraded. The speed is not up to the mark. Recalculation for an accident in 4 days they say that they will do it according to an application with a personal signature and passport data, as well as an indication of the reasons and time of the accident (it seems that the service department is not connected with technical support in any way). It's time to leave this service.
Connected in the central area on the street. Mayakovsky some of the maximum tariffs. As a gift, they offered either a prefix to a TV or an external HDD of 500 GB. Because at...
The only provider I've tested that provided a speed that was not lower than the declared one and almost without interruptions.
Connected in the central area on the street. Mayakovsky some of the maximum tariffs. As a gift, they offered either a prefix to a TV or an external HDD of 500 GB. Because the TV set did not have an HDMI output, took the hard drive.
The download speed reached up to 11-15 Mb.s (11 * 8 = 88) and ordered 50.
On the local storage, I downloaded serials and animes.
Satisfied with the service, it's a pity there is no cable at the new place of residence.
Please let me know when was the last break in communication, because. we could not detect any problems with the communication channel. According to the reports of the switch physical. the link on your port did not disappear from February 16, before that the link did not fall from February 10 to February 16. Bugs...
Dear OnixDeck user!
Please let me know when was the last break in communication, because. we could not detect any problems with the communication channel. According to the reports of the switch physical. the link on your port did not disappear from February 16, before that the link did not fall from February 10 to February 16. There are no errors on the port either.
Dear OnixDeck user, please contact technical support at the time of detection of a malfunction for diagnostics.
====================
Dear OnixDeck user!
Please tell us the number of your contract, we will solve your problem! Or contact our Technical Support Service to diagnose the problem.
====================
Best regards, Web Plus Team
Dear client Dmitry, an accident was indeed recorded at the specified address, which could not be eliminated over the weekend. Your comment on this issue will be passed on to the field service management, we will make every effort to ensure...
Dear client Dmitry, an accident was indeed recorded at the specified address, which could not be eliminated over the weekend. Your comment on this issue will be passed on to the management of the field service, we will make every effort to provide our customers with uninterrupted communication!
====================
Best regards, Web Plus Team
Dear client Alexander, in order to resolve your issue, we need more information, please call the technical support service at 326-90-26, we will definitely resolve your issue.
====================
Best regards, Web Plus Team
Dear customer under contract 12/09/888085, thank you for your feedback! Your question has been referred to the management of the subscriber service for investigation, our specialist will contact you in the near future.
====================
Best regards, Web Plus Team
Good day!
We are glad to welcome all existing, potential and former clients of Web Plus on this resource. Having recently reviewed this resource, the Web Plus team read all the reviews about the company. We would like to thank everyone for the positive...
Good day!
We are glad to welcome all existing, potential and former clients of Web Plus on this resource. Having recently reviewed this resource, the Web Plus team read all the reviews about the company. We want to thank everyone for the positive feedback, and we have carefully studied all the negative comments, and we will try to take them into account in order not to make mistakes and provide the highest quality service.
====================
Best regards, Web Plus Team
...
st. Marata house 14 - legal entity, shop, we have an agreement with this w..m WPlus.
about 20-25 times a year - no internet. Half a day, a day.
Today - 02/01/2013, again there is no Internet.
I call WPlus and they say: yes, you have an accident recorded in house 12, at 12:26, the team went to fix it. Pi...yat!
19-00 - Internet - still no! I call - they say - yes, we are aware, the team will leave only on Monday, because on Saturday and Sunday. they are the weekend! Fuck! Solid nayo ... and mockery.
Why do these x..sam pay money??
Jur persons - shops, travel agencies, offices, buckneys, etc. - DO NOT mess with this Web Minus !!! otherwise you will have a minus in your life on the Internet and in your work !!
The provider is complete shit, the pages constantly freeze at the loading stage, the green spinners are spinning and nothing works. My neighbor, Uncle Misha, connected to Beeline and does not know any problems, and there are only one in technical support: “they sit and don’t even itch, they accuse me of having it ...
The provider is complete shit, the pages constantly freeze at the loading stage, the green spinners are spinning and nothing works. My neighbor, Uncle Misha, connected to Beeline and doesn’t know any problems, but there are some in technical support: “they sit and don’t even itch, they accuse me of having a slow and old computer. In general, a terrible provider, I will connect to Beeline.
The situation is simply moronic. Nirazu, no provider has ever encountered this. The web layer provider simply does not give the Internet, even though the money was paid. Internet via ADSL, contract No. 12/09/888085. The story is this - the paid period has ended, the Internet is blocked. SMS came - "11/23/2012 ...
The situation is simply moronic. Nirazu, no provider has ever encountered this. The web layer provider simply does not give the Internet, even though the money was paid. Internet via ADSL, contract No. 12/09/888085. The story is this - the paid period has ended, the Internet is blocked. A text message came - "11/23/2012 budet nahislena abonentskaya plata po dogovoru 12/09/888085. Tekushii balans 29.00 rub. Summa k oplate 530.00 rub. appears and works for about fifteen minutes, what the hell? I call those support (326906), they tell me that they are blocked due to insufficient funds on the account !!! How does their billing system work? It turns out that they issue an invoice, by paying which you will not receive any guarantees in receiving the service. My call is redirected to the subscriber department, I wait a long time for them to figure it out, finally they tell me that I still have some kind of debt for past periods - 43 rubles !!! What is asked ....-!!! then they didn’t write pronih in sms, where could he even come from if the sms said about a positive account balance of 29 rubles? Okay, to hell with him, I agree to pay these unfortunate 43 rubles. I throw another 44 rubles through online banking at 17.08. INET NO!!! I call those support - wait. I waited for a day - NO INET !!! I call the subscriber - a payment of 44 rubles. did not enter, without this we cannot turn it on, period. The situation is on the verge of idiocy, the money for the month was paid, they came, the subscriber department sees them, because of some 43 rubles that came from nowhere, charged for no reason and it is not clear when the Internet is not given !!! IDIOCY
The subscriber department and those support do not care, there is no attitude towards the client. DISGUSTING PROVIDER! The speed of 8000 declared, only 3500. I do not advise anyone to contact them!
Everything has always worked perfectly but (this is not the first time) I paid for 2 months but the Internet does not work! I couldn’t even call those support and what should I do?? I’ll go crazy ..
It seems that the reviews are written by competitors, honestly). I myself sat down after the Vanguard, I'm not overjoyed. Ping 10-11, speed 15Mbps (I have a Driver tariff), at night it’s just wild sometimes. There were 3 disconnections in 2 years, short-lived (they stole equipment in the attic, but interruptions in ...
It seems that the reviews are written by competitors, honestly). I myself sat down after the Vanguard, I'm not overjoyed. Ping 10-11, speed 15Mbps (I have a Driver tariff), at night it’s just wild sometimes. There were 3 disconnections in 2 years, short-lived (they stole equipment in the attic, and there were power outages). Why find fault with a normal dip?
I have been using adsl since 2004. in the house, unfortunately, of the alternatives, only Rostelecom and your TV. it is clear that web + is the best option. I play a lot of various MMORPG all this time, there are no problems with packet loss or ping. disconnecting the Internet due to accidents of some thread ...
I have been using adsl since 2004. in the house, unfortunately, of the alternatives, only Rostelecom and your TV. it is clear that web + is the best option. I play a lot of various MMORPG all this time, there are no problems with packet loss or ping. Internet shutdowns due to accidents of some kind happen, but in reality they are very rarely and quickly eliminated. for all these years, only 1 serious accident was at the automatic telephone exchange, when I had to sit without an Internet for 3 days. they upgraded the old tariffs themselves, adding speed (as I have now - 6 Mbps + SP for 450r). and through your personal account in general you can change the tariff plan for free. what they wrote below about a paid transition for a thousand is about a couple of tariff plans that were introduced for new subscribers, and they are really tasty .. between all the rest, the transition is still free.
In general, I am satisfied with the provider. I'm waiting for their home networks to reach me :)
The provider is complete shit, those. support is complete shit. I remember how long I butted heads with them about the ping, we don’t serve call there, in the end, after two months, everything was done standing cancer. If you do not know simple things, they will explain. Do not connect to them, for the money that optics ...
The provider is complete shit, those. support is complete shit. I remember how long I butted heads with them about the ping, we don’t serve call there, in the end, after two months, everything was done standing cancer. If you do not know simple things, they will explain. Do not connect to them, for the money that they ask for optics, you can just find speed with shakar pings.
no offense please
As they updated something there, the connection breaks all the time. Constantly "DNS Error" (or whatever). They warned that there would be crashes due to the update. But when will it end?! Impossible to work. The solution to the problem is simple "Restarting the router" for example. Yeah, every 5-30 minutes...
As they updated something there, the connection breaks all the time. Constantly "DNS Error" (or whatever). They warned that there would be crashes due to the update. But when will it end?! Impossible to work. The solution to the problem is simple "Restarting the router" for example. Yeah, every 5-30 minutes climb and reboot. I've been using this provider for a long time, but now I just don't recognize it. How changed. The service responds well and helps immediately. But not for long. After some (small) time, the gaps are repeated. And it's not just me naturally. So...) Personally, in one apartment I have avant-garde szt adsl (price 275 rubles per month) for 5 megabits, in this apartment web plus 20 megabits (paid for a year the price is 4024 rubles, i.e. 335 rubles per month)
Both Internets work fine, the webplace is 4 times faster in speed, and the money is basically the same
Let's say right away: we did not invent the Internet. We did not invent telephony and we did not create the very first site. The first e-mail - there is no merit here either.
ADSL? Modem? No, not us.
But we were the first to introduce ADSL in Russia. Largely thanks to us, the Internet has become widely available. Thanks to us, today you can call anywhere in the world much cheaper than conventional tariffs.
There are quite a lot of sites in Runet, made and maintained by our specialists.
We've done a lot to ensure that checking your email every day becomes an everyday thing, like "hello" to colleagues. E-mail has long surpassed regular mail in popularity. This is also our merit.
How did we achieve this? We just know what our client needs, we are always ready to offer the best and most advanced.
New technologies are our credo
We have been following the set course since 1996. It was then that the latest technologies and a high level of management were chosen as our competitive advantages.
Today we can proudly say that all the most modern and convenient types of communication offered in the US and developed European countries are already used by Web Plus clients.
For several years we have proved that we can work to the highest international standards. That is why Web Plus is one of the largest Russian Internet operators.
We provide 24/7 consulting and customer service and provide all our corporate clients with consulting services on traffic management, node development and security.
Web Plus - opportunities without limits
They have the most modern equipment - it's about us.
The total capacity of channels to external Internet resources from the Web Plus network as of April 2006 is 800 Mb/s, and the modem pool is 5220 lines.
We are chosen by the best
We are pleased to provide you with a wide range of options at reasonable prices. That is why the best and most successful companies cooperate with us.
Publishing House "Kommersant in St. Petersburg", GUAP "Pulkovo", State Unitary Enterprise "Vodokanal", OOO "Daria", "Neste", "McDonald's", "Petro-Aero-Bank", "St. Petersburg Vedomosti", CJSC "Alcatel" "Aren't these names worthy of respect?
But this does not mean at all that we pay less attention to small businesses and individuals. Each client is equally valuable to us. We are pleased to offer you a personalized solution that best suits your needs.
We know that there are no bad clients.
There are only bad providers.
Kommersant has learned that Internet provider Web Plus is preparing to enter a new market for telephone services. Previously, the company was known only as an operator of international long-distance communications using IP-telephony technology. Now Web Plus intends to start selling city numbers.
The ISP was always reaching for the phone
Web Plus, 100% owned by Telecominvest, has always looked with envy at its "big brother" - the telephone operator Peterstar. Until 2001, despite the fact that only 29% of the shares in Peterstar belonged to Telecominvest, the holding actually completely controlled the largest player in the fixed-line communications market in the city. It is curious that Peterstar acted both as a retail provider of communication services and as a wholesaler - in particular, the company provided its numbering capacity to the city's mobile operators. The market segments between the holding companies were strictly demarcated: Peterstar worked in the telephony market, while Web Plus got its lot as an Internet provider. At the same time, if the volume of the city's commercial telephony market is about 100 million a year, then the Internet services market is an order of magnitude poorer. Therefore, Web Plaza's desire to get into this particular segment was well motivated.
Web Plaza's claims had a chance of success after a black cat ran between the shareholders of Peterstar, Telecominvest and American Metromedia. The holding was unable to obtain a controlling stake in the company and created CJSC Petersburg Transit Telecom, to whose network all the traffic of St. Petersburg cellular operators, previously served by Peterstar, was transferred. As a result, Peterstar lost $24 million a year. Metromedia responded in the best way it could: an American investor, the owner of a 71% stake in Peterstar, deprived Telecominvest of managerial control over the company.
In 2001, according to some information, there was even a tacit project to create an alternative operator within the holding, which would operate in the retail telephony market and compete with the obstinate Peterstar, taking away a significant market share from it. In particular, consideration was given to the merger of Web Plaza and the Neva-line company, which is also part of the holding and is engaged in the market of services for providing communication channels. However, to create a powerful alternative to Peterstar, Telecominvest needed tens, if not hundreds of millions of dollars, and at that time MegaFon was the core project for the holding, where all the funds were directed. Therefore, Telecominvest decided to be content with the creation of PTT, the operator of the wholesale market for fixed telephony, leaving the retail market to Peterstar. Neva-line was subsequently sold to Interregional Transit Telecom (Kommersant wrote about this in detail), and Web Plus began to develop its ADSL project.
dream come true
Today, Web Plaza's ADSL access network provides coverage for 80% of St. Petersburg. In particular, all areas of concentration of business clients are covered. Until now, the provider has used ADSL technology only to organize high-speed Internet access via ordinary telephone wires. At the same time, the telephone line of such a subscriber remains free, that is, the client can use the Internet and talk on the phone at the same time. The advantages of ADSL are that such a connection does not require large capital investments on the part of the operator - Web Plus uses existing copper pairs, and does not lay its own. Today the company serves about 7,000 ADSL subscribers. Revenue in 2002 was about $8 million.
The annual growth of the telephony services market in St. Petersburg (according to the results of 2002, it grew by 20%) prompted Web Plus to look for a solution that would allow the company to turn from an Internet provider into a telephone operator. To do this, Web Plus decided to use VoIP technology and the existing ADSL network. VoIP (short for Voice-over-IP) is a technology that allows the transmission of voice data over computer networks. In other words, the company has decided to fit voice into client ADSL channels, which are now used to transmit data. To connect, the subscriber installs an integrated access device (IAD), which combines both the functions of an ADSL modem and a voice gateway. Such a device allows you to get two or four from one physical telephone line plus a high-speed permanent Internet access channel.
Web Plus plans to promote these services in the SOHO (small office, home office) market. "The service will be in demand by small firms that are experiencing a shortage of telephone lines. For example, the company has only one telephone line, but it is necessary to provide the entire office with communications and the Internet. According to our study, 22% of legal entities in the city have such a need," said the director of Development of "Web Plaza" Maria Drinberg. Due to the fact that the company will use the already existing network and the last mile of the TCP, investments in the project amounted to only $1.7 million. The funds were provided on credit by Telecom-bank. The existing network was upgraded and a Nortel Meridian switch was purchased. The operator purchased 5,000 city numbers from PTT and plans to connect about 100 customers by the end of this year. The project is expected to pay for itself in three years. The company has not disclosed its tariff plans yet. It is only known that they will consist of a small subscription fee, and local calls will not be billed. "We have seriously decided to engage in telephony and compete with the recognized commercial operators of the city," said Andrei Shirenko, general director of Web Plaza.
"Web Plus" will not become the first company on the market of such services. Sovintel has been providing a similar service in the city for about a year, but so far it has not been able to achieve impressive results. The company has connected a little more than 100 clients via DSL technology. Perhaps this is due to the fact that Sovintel, unlike its competitor, does not have access to the last mile of the city's telephone network. So far, only Web Plus has the exclusive right to use this resource, the loyalty of the local monopolist to which has long been no secret to anyone.
In Moscow, a number of companies provide VoIP services using their ADSL network. The most notable player in this segment is MTU-Intel, which is part of Sistema-Telecom. MTU-Intel has been developing its Tochka ru ADSL project for more than a year, simultaneously offering VoIP services. To date, the operator's success is more than modest. The operator managed to connect only 6,000 ADSL subscribers and sell 2,500 telephone numbers. The company itself believes that the low popularity of such services is due to low market awareness. Observers are inclined to believe that, despite a significant improvement in the quality of IP communications over the past year, it still lags behind traditional telephony.
BORIS GORLIN
