The phone number of the hotline gorgaz. How to write a complaint to the gas service? Postal address
Gennady Tikhonov
Articles written
All citizens of the Russian Federation have the right to receive quality utilities. The housing and communal services sector has many branches and statements. One of them is the supply of gas to the population, which is handled by the Gorgaz service. This authority is a monopolist, which unties its hands and allows employees to treat their work negligently and irresponsibly. Often, citizens face various problems in this industry, such as low quality of the resource, incompetence of workers, inflated tariffs, extended equipment installation periods, etc. What to do in such a situation?
It is important not to panic and not be afraid to defend your legitimate interests and rights. The best solution would be to file a complaint with the gas service. Not all Russians know where and to whom to complain, so it is best to ask an experienced lawyer for advice. Only a specialized specialist knows all the legislative norms and will allow you to bypass the sharp corners of the system, avoid common mistakes when filling out an application. On our website, the best lawyers in the housing and communal services industry consult around the clock. The expert will remotely study the situation and offer an individual solution to the problem.
Legal services on the Internet guarantee citizens saving time, effort and Money, after all, you can contact consultants by phone or using electronic form on the site.
Where can I complain about Gorgaz
You can complain about the gas service to several controlling state structures and authorities. Experts note that initially one should try to resolve the conflict at the departmental level. If you are faced with illegal actions of a Gorgaz employee, you must write a sample application addressed to his superiors. Quite often, disputes can be resolved at this level. If the local government does not agree with your claims, the next organization to contact will be the Ministry of Energy of the Russian Federation.A special department has been created under it, which receives complaints from the population, advises consumers, and organizes inspections. If serious violations are found as a result of the investigation, the perpetrators will be brought to administrative responsibility. In addition to specialized institutions, an application for Gorgaz can be sent to:
- Prosecutor's office. This authority supervises the observance of the law by officials. If Gorgaz employees exceed their authority and violate the civil rights of consumers, the prosecutor's office will call them to account.
- Rospotrebnadzor. This institution is engaged in the protection of consumer rights, that is, when Gorgaz violates contractual obligations, you need to complain here.
- Judicial bodies. If other competent structures could not resolve the conflict or the dispute is related to material losses, citizens should write statement of claim to court.
By filing an application with the court, citizens have the right to demand not only the recovery from the offender and the restoration material damage but also compensation for non-pecuniary damage.
Features of registration and structure of the complaint against Gorgaz
It is important not only to know where to complain, but also to draw up a sample application with reason. It is best to contact the prosecutor's office, the Ministry of Energy, Rospotrebnadzor in writing, since oral complaints rarely have an effect. A sample claim to the court must comply with the norms of civil procedural legislation. The usual complaint against Gorgaz has a free form. It is enough that the document contains a number of mandatory details.
The text of the complaint to the prosecutor's office and other supervisory services should be concise and as informative as possible. You can not make grammatical errors, make corrections, use incorrect expressions. The structure of the document is simple, the complaint should include:
- the name of the institution that will consider the appeal;
- contact details of the applicant;
- the essence of the problem and the grounds for filing the application;
- references to legislation that Gorgaz violates;
- requirements;
- date and signature.
GorGaz is a large institution under the control of the state. Its main task is to supply gas to the homes of Russians and various organizations. Control over the condition of gas equipment and its maintenance is also carried out by the gas facilities.
Alas, the quality of services provided by this organization does not always correspond established requirements and standards. Citizens who are faced with violations by GorGaz are asking quite a reasonable question: what to do?
There is an exit. The only one effective tool that allows you to hold the violator accountable is writing a claim. In this case, it is important to take into account the fact that said organization is an unconditional monopolist, which means that the gas supplier will remain the same, regardless of the outcome of the case.
Independently understand all the subtleties and nuances current legislation And not everyone can make a claim correctly. That is why experts strongly recommend that you first consult with a qualified lawyer who knows all the features of the law.
To achieve the best result, while minimizing financial and time costs, it is best to seek a remote consultation. Its effectiveness is in no way inferior to personal communication with a specialist, but you can communicate with an online lawyer without leaving your home or office.
The settlement of conflicts with the gas industry needs to be given Special attention, because this process needs a smart and efficient approach. If the problem is minor violations on the part of employees of this organization, or there is incorrect behavior on their part, in the first place, complaints are sent to the management of GorGaz.
It is likely that this measure will be enough, and violators will be held accountable. If the conflict is really serious, experts strongly recommend immediately contacting higher authorities.
The main structure capable of helping to solve the problem is the Ministry of Energy. This department has a special unit dealing with complaints from citizens.
Upon receipt of a claim, representatives of the Ministry will organize an audit aimed at confirming or refuting the fact of violation, as well as identifying and punishing those responsible.
Complaints can also be sent to other agencies:
- Rospotrebnadzor. You can file a claim with this organization if there has been a violation of consumer rights. Specialists will also conduct an audit and bring violators to justice;
- Prosecutor's office. This instance performs a supervisory function, which means that in the event of a conflict with GorGaz, you can safely file a complaint with any of the prosecutor's offices;
- Court. This agency should only be used as a last resort. A statement of claim should be written only when an appeal to other structures did not bring any result.
In cases where it is impossible to solve the problem without going to court, experts recommend enlisting the support of a specialist who has extensive theoretical and practical knowledge and is able to effectively protect the interests of his client.
The trial will be held in strict accordance with the norms and rules of the Code of Civil Procedure. Beyond the settlement conflict situation and punishment of those responsible, the injured party has the right to put forward a claim for compensation for moral damage.
In modern legislation, there is no strict template for compiling such a document. The only thing to consider is the compliance of the complaint with certain requirements. In this case, we are talking about standards. business letter, the absence of errors, corrections and inaccuracies.
The text should be as concise as possible, not contain rudeness and emotional expressions.
The complaint must include the following information:
- The name of the authority to which the document is sent;
- Applicant's details and contacts;
- Description of the conflict;
- Subscription agreement data;
- Requirements of the author of the document;
- The period during which the applicant expects a response;
- Date of filing of the complaint and personal signature.
The finished document can be sent through the post office, delivered personally or using an electronic mail service. The complaint must be made in 2 copies. One copy is submitted for consideration, and the second, with a mark of receipt of the first, is kept by the applicant.
The average time for consideration of a complaint is from 10 to 30 days. Experts also recommend immediately reflecting in the document that the applicant asks for a written response (to the postal or email address).
As practice shows, complaints of a collective nature are considered most promptly. So, if several citizens sign a document at once, this will achieve the desired result as quickly as possible.
Gorgaz - negligence and impunity!
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Any resident of Volgograd can contact the information desk of the regional division of Mezhregiongaz and get answers to all questions related to gas consumption.
Each operator of the help desk, as a rule, has a sociological or psychological education, and besides, he has an excellent command of communication skills acquired in the course of work and at special trainings. In addition, he has at his disposal an extensive database and reference materials, which makes it easy to navigate the information space and answer the most complex and unexpected questions. After all, the main meaning hotline is just to ensure that each consumer receives the most complete and up-to-date information, regardless of the form of the request.
Telephone help desk works from 8 am to 5 pm, except Saturday and Sunday, while each caller communicates with a real person, and not with an answering machine. Questions sent by fax e-mail or through the company's website, also do not go unnoticed. During the hours when there are few calls, bureau operators, as a rule, work with the archive.
“Like any leader, I understand perfectly well that successful business is possible only if customers are satisfied with the quality of the services provided, says CEO OOO Gazprom Mezhregiongaz Volgograd Oleg Garanin. — In addition, the feedback that we have organized allows us to plan and organize our work correctly. But the most important thing that prompted us to create an information desk is the desire to come to the rescue in time. Gas supply is not an area in which any person is able to figure it out on their own. If the apartment smells of gas, then you should not immediately look for the place of the leak - you should contact the specialists without delay. By the way, it was thanks to the hotline that panic among the residents of Volgograd was recently avoided, which was almost caused by the “aroma” of gas that spread in the houses. It turned out that the gas distribution station simply went too far with the odorant - a substance that is specially added to the blue fuel for smell.
“Such situations should not become emergencies, so we plan to further develop feedback with consumers, to introduce new forms of cooperation,” continues the head of Gazprom Mezhregiongaz Volgograd. - For example, already purchased software and equipment that will allow us to more quickly interact with debtors - they will not only be called by phone, but also notified by mail. Those leaders who believe that such activities are needed, as they say, just for show, are greatly mistaken. No company will be able to operate on the market today without understanding from customers.”
The Center for Public Chemical and Ecological Expertise, the Moscow Council, the People's Chamber of the Moscow Region, the Council of Ecological Groups of Moscow Regions open a 24-hour hotline to identify air pollution maps of Moscow and the Moscow Region and determine the nature of pollution.
ECHO experts based on the information received (see below short list for self-determination of the nature of air pollution) will draw up a map of air pollution in Moscow and the Moscow region, analyze possible sources of pollution. Together with lawyers from the People's Chamber of the Moscow Region and the Moscow Council and activists from Moscow and the Moscow Region, appeals will be drawn up to the authorities and, if necessary, to the courts. All information collected will be made public.
Hotline telephones:
7 925 415 91 48
+7 925 415 91 53
E-mail address:
[email protected]
When calling, you must:
- on the basis of the rules below, try to determine the nature of air pollution or, if it is not described in the self-identifier, then describe your feelings;
- determine the direction from which the wind is blowing or fix a calm, but try to determine where the wind was blowing from before;
- name the place where the smell is recorded;
- name the time during which or at which the contamination was recorded;
- try to identify by yourself or through acquaintances the territorial coverage of air pollution;
- provide other interesting details that you consider relevant to the description of the situation.
We want to warn you right away that in order to get an objective picture, it is necessary to try to formulate answers to all the above questions before calling, and also try to state the information briefly and quickly so as not to take up the hotline for a long time.
Concise Self-Definition of Air Pollution:
1. Hydrogen sulfide. It's the smell of rotten eggs. The smell of hydrogen sulfide has shades, the smell of pure hydrogen sulfide is slightly different from the characteristic smell of hydrogen sulfide from the sewer. Sources of hydrogen sulfide emissions are sewage treatment plants, ventilation outlets from sewer collectors, oil refineries, chemical plants, leaks during transportation of hydrogen sulfide in tank trucks and cylinders. Hydrogen sulfide is the strongest poison, the lethal concentration is 830 mg/m3 for 30 minutes or 1100 mg/m3 for 5 minutes. It is noteworthy that at high concentration hydrogen sulfide, the olfactory nerve is paralyzed and the person does not smell hydrogen sulfide, and at the same time does not know that he is in mortal danger. The human nose is very sensitive to hydrogen sulfide and it is felt in very small quantities, so the smell of hydrogen sulfide from the source of the emission can spread far, for kilometers.
2. Mercaptans. These are hydrogen sulfide derivatives in which one of the hydrogen atoms is replaced by alkyl radicals. The smell of mercaptans is felt in negligible concentrations. In a very diluted form, it is similar to the smell of household gas (where mercaptans are added in order to be able to identify a gas leak by smell, since household gas itself does not smell). In higher concentrations, it smells like a mixture of rotten cabbage, garlic, and sewage. How much mercaptan is needed to poison an area? Imagine a volume of space with an area of one square kilometer and high-rise buildings of 20 meters (seven floors high). To clearly feel the smell of mercaptan, it is enough for such a volume of 13-15 kg of the substance. For example, the area of the Novokosino district is 3.6 km2. Therefore, in order to cover the entire area with mercaptan perceptibly for the nose, only about 50 kg of mercaptan is sufficient. Sources of mercaptans - rotting biowaste and the chemical industry that produces mercaptans in in large numbers for the needs of the gas and chemical industries.
3. Cadaveric discharge. If the bouquet emanating from the source of decay of biowaste, in addition to rotten cabbage, contains the “dead cat / mouse” component, then this indicates that among the waste there may be many dead animals, the disposal of which in accordance with the rules is an expensive process, and to bury the corpses in secret where something at a landfill is much cheaper. Here, the so-called cadaveric amines are responsible for the smell. The sensitivity to them is much less than that of hydrogen sulfide and mercaptans, so the smell does not go far from the place of burial.
4. Industrial gases - sulfur dioxide, also known as sulfur dioxide, nitrogen dioxide, hydrogen chloride. Acute sharp caustic suffocating smell, they also say - the smell of sulfur. Potential emission sources are plants, including waste incinerators. Nitrogen dioxide has a characteristic brown color. However, if the amount of emissions of these gases is insignificant and the humidity is high, then these gases do not reach the nose, nitrogen dioxide interacting with water, sulfur dioxide with water and oxygen, and sulfuric and nitric acids are formed. The harm from these very strong acids in the atmosphere is enormous, but they have no smell. If the sulfur dioxide emissions are large and the humidity is low, then the smell will be felt in the area.
5. The smell of burnt rubber and burning garbage. It is very typical for the vicinity of solid waste dumps.
6. Weigh. Sometimes there is a haze with the smell of a burning trash can, or some kind of “chemical”. This haze contains suspensions of various substances, solid products of combustion or technogenic dust, including suspended particles PM2.5 and PM10, which are dangerous for the body, having sizes of 2.5 and 10 microns. Potential sources of emissions are waste incinerators, cement, metallurgical and other plants, burning landfills, waste incineration at various enterprises.
7. Ammonia and amines. Acute pungent smell of ammonia or public toilet. No ammonia leaks were observed in Moscow and the region.
8. Specific smells of food enterprises. In the vicinity of oil and fat plants, vegetable bases, etc. can spread their peculiar flavors.
7. "Chemical odors." Something that doesn't look like any of the above. Sources can be emissions from factories, including oil refineries, or illegal dumping of smelly waste.
