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Internet support 1s 8.3 is not connected. Organization details are incorrect

There is no contract in the list of 1C: ITS contracts, although it was issued

There are several reasons why the 1C: ITS agreement is not on the list:

On the this moment viewing the list, the validity period of the contract 1C: ITS has expired. The list displays only those contracts that are still valid at the current moment or drawn up for the future period.
In the list of registered software products there is not a single product that would be indicated by the partner when drawing up the 1C: ITS agreement. In this case, register the software product that was specified in the 1C: ITS agreement (by yourself or with the help of a partner).
The partner registered the 1C:ITS agreement today and it is being processed in 1C. In this case, information about such an agreement will appear in the system on the next business day.

Organization details are incorrect

If the data of the organization (Name, TIN or KPP) for which the 1C: ITS agreement is registered are indicated with errors, then inform the partner accompanying you under the 1C: ITS agreement.

Configuration maintenance services

What is Configuration Maintenance Services?

Information and technological support of industry-specific and specialized solutions (Configuration Support Services) is an additional service that is part of the comprehensive support for 1C: ITS, which 1C together with its partners provides to users of 1C: Enterprise programs.

The User will be able to receive service within the Configuration Maintenance Services only if the following conditions are met:

the software product is registered with 1C;
there is a valid 1C:ITS contract for this software product;
there is an activated Configuration Maintenance Service for this software product.

What type of Configuration Services do I need for my software product?

Configuration maintenance services differ by category due to the different level of complexity and cost of maintained configurations, the different scope of services provided to users of a wide range of industry and specialized solutions. At the same time, the guaranteed list of services provided for them is the same.

For each PP, only one of the categories of Configuration Maintenance Services is suitable: either "1st category" or "2nd category". You can find out which category of Configuration Maintenance Services is needed for a particular product on the website http://solutions.1c.ru/articles/ITSEnterpriseContainer or on the page of the website solutions.1c.ru dedicated to a particular product, in the "Support" section.

If you have several software products with different industry (or specialized) configurations, which are maintained as part of the Configuration Maintenance Services, then the service must be activated for each such software product.

If you have several software products with the same industry (or specialized) configuration, then to maintain all these products, it is enough to activate one Configuration Maintenance Service.

How to purchase Configuration Maintenance Services?

Configuration maintenance services can be purchased from any 1C partner (an envelope with an activation sheet) and through an online store (electronic version http://online.1c.ru/catalog/programs/its-industry.php) .

When can I activate Configuration Maintenance Services?

The service can be activated at any time. The maintenance period is always specified as a multiple of months and must meet the following conditions:

the beginning of the period must be no earlier than March 2014 (before that, software product maintenance is available without activating Configuration Maintenance Services);
the beginning of the period must be specified no earlier than the current month in which you activate the service.

Important! To receive support within the Configuration Maintenance Services for the entire period specified when activating the service, you must have a valid 1C:ITS support agreement. If at the time of activation of the service in the specified period you do not have a valid 1C:ITS contract, do not forget to conclude it later.

Why, when activating Configuration Maintenance Services, specify a 1C partner?

As part of the Configuration Maintenance Services, maintenance services are provided by 1C, a software product developer and a franchisee partner of 1C. In a normal situation, the franchisee partner who accompanies you as part of the Configuration Maintenance Services will be the partner with whom you have concluded a 1C: ITS support agreement. If you have several 1C:ITS agreements concluded with different franchisee partners, then you must explicitly indicate which of them will perform support within the Configuration Maintenance Services. After activation, the franchisee partner will automatically receive information that the activation has been completed and that he has been selected by you as a 1C partner accompanying you within the Configuration Maintenance Services. If at the time of activation of the Configuration Maintenance Services you do not have a valid 1C: ITS maintenance agreement, you will be able to choose an accompanying partner later. To do this, in the list of activated Configuration Maintenance Services, open the forms of the required service (using the link on the service name), fill in the required field and save the entered information.

Subscriber Model

What does "subscriber" and "subscriber user" mean?

The 1C:ITS Portal uses a two-level model for working with users. At the top level is "Subscriber". A subscriber can be called an organization, an individual or a legal entity that purchases 1C software products and concludes 1C: ITS maintenance agreements. At the second level of the model, there are “subscriber users” - these are employees of the organization, people who use the purchased 1C services for their work and who can be identified by their login and password. Many people can work in one organization, so many subscriber users can be associated with one subscriber.

How do subscribers appear?

When you register your account on the 1C: ITS Portal, inventing a login and password for authorization, you automatically create one "subscriber" with which your account is associated. For the name of the account, the full name data that you specified during registration is used. If you did not specify them, then the name of the subscriber will be the login from your account. To change the name of the subscriber, click on the name of the authorized user in the upper right menu of the screen. Move the mouse cursor over the name of the subscriber and enter a new name in the same field.

Click the green button below this field to save your changes.

The name of the subscriber does not have to match the name legal entity your organization. It should be understandable for you and your employees, to whom you, as the owner of the subscriber, decide to give access to the services. For each subscriber, a unique "subscriber code" is generated, for example, "CL-1234567".

What is the "Role - Subscriber Owner"?

This role is assigned to one account when a subscriber is created. A user with such an account receives administrator rights and full access to manage the data of such a subscriber. For example, he can register software products for a subscriber, see a list of connected services in the Personal Account of the 1C: ITS Portal, invite other users to his subscriber, configure their access to services (for example, who can use the "ITS Information System" and who can not) .

How to invite other users to subscriber?

Only a user with the Subscriber Owner role can invite new users to a subscriber. All other users invited to this subscriber will receive the role of "subscriber user" and will be able to use only those services to which the owner of the subscriber has given them access.

In order for the owner of the subscriber to invite users, he must have a verified address Email, which he indicated when registering in the account. You can view account details in the Profile by clicking on the name of an authorized user in the upper right corner of the screen and clicking on the “Profile” item.

Email confirmation is a verification that such an address really exists and the user has access to it. A letter is sent to this email address containing an activation link. Clicking on this link will take the user to the portal page with a message that the mail has been successfully verified. You only need to verify your email address once. After the mail is confirmed, the user will be able to create an invitation for other users. On the "User Invitation" page, you can see all invitations to the subscriber ever created. To create a new invitation, click on the "Create invitation" link. On the invitation form, indicate the full name of the employee and the email address to which the invitation will be sent. The text of the invitation to be sent can be viewed by the author when creating it. The flag for setting up access to the 1C: ITS Information System can be set already at the stage of the invitation itself. Then, immediately after accepting the invitation, the employee will have the right to use the 1C: ITS service. But you can send an invitation without this flag, and set it later, after the employee accepts the invitation. To send an invitation, click the green Send Invitation button. The employee will receive a letter containing an activation link and information about who invites them and where.

We pay attention to two points:

The validity period of the invitation is finite and is 7 days from the date of creation of the invitation. The letter indicates until what date the invitation is valid. If the deadline has passed, then the invitation must be sent again. To do this, in the Personal Account, the author of the invitation needs to find the invitation in the list and click the "Resend" button
If multiple invitations are sent to the same email address, only the last invitation sent will be valid. Therefore, when sending invitations to employees, use their personal email addresses, not the general corporate email address.

When clicking on the activation link from the letter, the employee will open the Unified Authorization form on the 1C: ITS Portal. If the employee already has a login and password on the 1C: ITS Portal, then you can click the link "Already registered?" and go to the login and password entry form. If an account has not yet been created, then fill in the details of this registration form.

The full name and e-mail fields are filled in automatically from the invitation data, their values can be changed in this form. Login and Password must be created by yourself.

After entering the data, do not forget to read the User Agreement and click the "Register" button. The user will be opened the Subscriber's Personal Account and will be shown information on whether he has access or not to the ITS Information System service, as well as contact details of the owner of the subscriber for possible communications on access settings.

How to view all users of a subscriber?

Through the "Users" menu item, you can view all users who have accepted invitations and become users of the subscriber.

In this list, one user will be indicated that he is the "Subscriber Owner", so he is given access to all functions by default Personal account and by default there is the right to use the service Information system 1C: ITS. For other subscriber users, the "Actions" column lists possible control options. By clicking on the "Set up access rights" link, a form will be opened in order to put down or remove the user's access right to the "1C: ITS Information System" service. Please note that the presence of the flag "Access to information system 1C:ITS" in the access rights of the subscriber user is a necessary but not sufficient condition for access to the service. In addition to the set flag, general terms and Conditions for the subscriber, which are described on the 1C: ITS Portal on the service page

Using the “Exclude from subscriber” link, a user can be excluded from the list of users of this subscriber, for example, due to dismissal from this organization. At the same time, the user himself will not disappear anywhere from the 1C: ITS Portal, he will simply be denied access to all resources of the Romashka Company subscriber.

Online user support is the ability to receive updates to the 1C:Enterprise platform and configurations via the Internet. At the same time, it is possible to download updates manually and automatic update programs over the Internet.

To support the purchased software products, a user's personal account is required on the 1C: ITS portal https://portal.1c.ru/. To create a personal account, you need to follow the link https://portal.1c.ru/, select "Personal account" in the main menu, and on the authorization page - the "Registration" link. This can be done before purchasing 1C:Enterprise products.

Then, in order to receive updates, you should register the program in your personal account on the 1C: ITS portal https://portal.1c.ru/ using a 1C partner (for a list of partners in your city, see https://its.1c. ru/db/aboutits#content:23:hdoc) or independently using the pincode included in the delivery.

Updates of the technological platform and configurations for registered users are available in the "1C: Software Update" service of the 1C: ITS portal, see https://portal.1c.ru/applications/4#description .

In the service, you can get information about 1C:Enterprise 8 configurations, the 1C:Enterprise 8 technology platform, problematic situations and errors, and administration of 1C:Enterprise 8.

The configuration web pages provide information about the configuration release numbers, release date, where the configuration update to this release is published. For each release, information is provided:

new in release;
full list of changes;
list of major changes;
update order;
update distribution;
the version number of the platform required to use the configuration release.

The web pages of the technology platform provide information about the platform release numbers, their release date, on which the platform update to this release is published. For each release, information is provided:

differences between this release and previous releases and features of the transition;
bugs fixed in this release;
update distribution;
readme.txt file.

The web pages dedicated to problem situations and errors provide information about problem situations and errors in current releases of the technological platform and 1C:Enterprise 8 configurations.

The administration web pages provide information for specialists who administer 1C:Enterprise 8.

For more information about the conditions for obtaining updates and official support in general, see http://1c.ru/eng/support/support.htm.

Access to receive updates may require a valid 1C: ITS contract. The procedure for concluding a 1C:ITS contract and the cost of service, see page

We will provide fast and high-quality assistance in solving any technical problems.
and operational problems for the 1C user.

No weekends, holidays or breaks - we are always in touch
Our team are top-level specialists who know all 1C programs and will always give valuable advice.
In critical situations, the response time is up to 15 minutes

Our support for 1C users is a guarantee against errors

Stable operation of the automated accounting and management system is the key to successful

the performance of the company as a whole. With great functionality, 1C programs at first glance may seem rather complicated to an inexperienced user. After all, the developer has released many different configurations with their own customization and use features.

Therefore, it may not be so easy to understand them at first. First of all, this applies to large-scale automated systems in large companies. Besides software 1C, especially regarding accounting (the most common configurations), is closely related to changes in legislative norms. It is very difficult to understand all this at once and without the support of professionals.

But experts from LLC "Computer Technologies" is always ready to help each user of 1C programs. We can very quickly answer any of your questions and suggest a solution to the most difficult problem. Being official partner of 1C company, we promise that outsiders will never get access to the secrets of your business.

Now you can independently receive and install the latest versions of the used 1C:Enterprise software products!

1C:Enterprise 8

Registered users of 1C:Enterprise 8 with a valid 1C:ITS agreement can receive updates:

as part of the next DVD release of IS 1C: ITS. The program is updated at the user's workplace by a 1C: April Soft specialist.
on the 1C:Enterprise 8 user support site users.v8.1c.ru. You can apply to get access.
in our office.

Without a 1C:ITS contract, updates are provided to registered users of only the basic versions of "1C:Enterprise 8" on the user site "1C:Enterprise 8" users.v8.1c.ru.

1C:Enterprise 7.7

Registered users of 1C:Enterprise 7.7 programs with a valid 1C:ITS agreement can receive the update:

as part of the next DVD release of IS 1C: ITS. Updating the program at the user's workplace is carried out by our specialist.
download from the Personal Account on its.1c.ru website. See section How to access the Internet version of the ITS.
in our office.
in the office of the company "1C"
use Internet support for users of "1C:Enterprise 7.7" directly from the program by selecting the "Internet support" item from the "Tools" menu or using the button with the image of a dove
on the toolbar. Internet support will be available only if the latest DVD release of IS 1C:ITS has been installed and is in the computer's DVD drive.

Update 1C is required for the correct operation of accounting and management accounting.

This article will cover:

This article will tell you how to update 1C: Enterprise correctly and without any hassle. For example, the configuration "Enterprise Accounting, edition 3.0" will be considered. The principle of updating typical configurations is almost the same for all types of configuration versions.

The article will describe the process of updating via the Internet and with an existing distribution kit for updating.

Attention: Before starting the update, be sure to make an archive copy of the infobase, this will save your data if something goes wrong.

How to determine the version of the 1C configuration?

Before starting the update, you must find out your configuration version, you can do this as follows:

If you do not have files to update, you can download them on the website https://users.v8.1c.ru/. To do this, you will need an ITS subscription, namely a username and password. If you have the update files, then skip this step and go directly to .

How to download updates for 1C?

We launch the Internet browser and go to the site https://users.v8.1c.ru/.
Go to the website section Software update.
Fill in the fields with login and password. We press the button To come in
The software update page will open, we will be interested in the information:

Name- the name of the configurations, we found it out when we found out the version of the configuration.
Current version– the latest working version of the configuration. For correct operation, you will need to update your configuration to this version.
In a collumn Name find our configuration, in my case it is " Enterprise accounting, edition 3.0". Let's follow the link.
In the page that opens, you need to find the number of our configuration ( 3.0.42.63 ) in a collumn version update.
You need to find the latest update (there may be several) that is available for your configuration, in my case it is the version " 3.0.42.91 and follow the link.
Here you can find all the information on the selected update, but we need the item Update distribution let's go over it.
On the page that opens, click Download distribution. We save the distribution file in a place convenient for you.
Run this file and unpack it into the current folder (you can choose any folder, remember it).

If your configuration has not been updated for a long time, you will need to download and install several updates to install the current version of your configuration.

How to install updates?

To install the update files on your computer, you will need " Update distribution". It looks like this:

For further convenient perception of information on updates, I advise you to name the directories in which you install updates, intuitively understandable for you. If there will be a large number of, You can easily get confused by them.

How to update 1C?

Run 1C in configurator mode. (to update 1C you will need full rights). When updating, all users must exit the infobase (you can check this from the configurator, go to Administration -> Active users. Only the current user should be in the list).
If the configuration is closed, you will need to open it to start the upgrade.
Make sure that your configuration is supported, to do this, go to the menu Configuration -> Support -> Support setting. In the window that opens, at the top left, there should be a corresponding inscription “ Configuration is under support».

If you do not have this inscription, it means that your configuration may differ from the supplier's configuration (it was opened for revision/change of the typical configuration). The process for updating a modified configuration is different from the process described in this article. I advise you to contact experienced programmers to update a non-standard configuration.
To start the update process, navigate through the menu Configuration -> Support -> Update configuration.
Turn on the switch to " Search for available updates (recommended)» and press the button Further.
Check the box "Search directories for updates" and add another directory to the list. You need to add the directory in which the files for the update were installed. After that press the button Further.
A window will open with a selection of available updates. The recommended update will appear in bold text. In my case it is 3.0.42.91 (update). Select it and click Ready.
A window will open where you can read the description of the update. Pay attention to the version of the platform, it must be at least the one you have installed. We press the button Continue update.
A window will open where you can check the version of the current configuration and the version of the configuration that will be after the update. If everything is correct, press the button OK.
The configuration update process will start, this may take 5 to 10 minutes. It all depends on the type of configuration and on the performance of the computer on which the 1C update is being performed.
A window will open confirming the 1C update - we agree.
Next, a window will open with a list of changes that have occurred in the configuration during the upgrade process. We press the button To accept.
After you have finished accepting the changes, run the configuration in 1C:Enterprise mode.
Perhaps the program will ask you to update the platform to a more recent version. You will learn how to update the platform in the following articles.
Confirm the legality of receiving the update.
The infobase preparation process will start, it may take some time (it depends on the number of updates).
Congratulations, on this update 1C has been successfully completed!