All Fix Price stores in Russia. Where can I leave a complaint about the Fix Price store How to write to Fix Price support

I am a former employee of Fix Price at the address Saratov region, Engels, st. Telmana, 137, shopping center "Aurora". I was fired for unknown reasons and was not given a pay slip. So only without explaining the reason. Apparently a client complained about me. As I remember. This customer went to the store with a child. The child's shoelaces were untied. I stood with my back and laid out the goods in the hall. I remember very well the sound of hitting the floor. I turned around, and this child is rising from the floor. There were boxes next to it. They were folded on the edge, as there was a delivery of goods. This woman began to scream and be rude in an orderly tone, followed by crucifying all the boxes in different corners. Even those that were with the goods. Later she rushed at me with her fists. I walked by and said I'd put the boxes away. I distinctly felt the smell of alcohol from her and not weak. She called the administrator and said that I sent her to three letters. There was no such thing. After all, the main rule of the seller is that the customer is always right. The next day, the manager of the Lugom store, Natalia, called me into the office. In the same rude form, she told me that I was fired. She explained the reason in such a way that the client I mentioned above complained about me on the Internet. I looked at all the sites with complaints, called those support and looked into the book of complaints. There was no such complaint anywhere. The manager also said that I was taking someone's place. That if it were not for the order of the authorities from above, she would not have accepted me. The next day I came for a medical book. Since I was not given an employment contract from my very first working day, I asked to give me at least a payslip, to which they answered that I speak with ambition and let those who hired me give me this sheet. That is, the authorities from above. As for the job, they called me from the main Moscow office and told me the address where the person is required. I went and the manager with a disgruntled face received me. As for the store person. Nobody wanted to replace me, even when I worked with a temperature of 39 and 6. They whispered behind my back. They sold a markdown (decommissioned goods) and when the manager came they immediately removed it. This money went into the manager's pocket. They didn't want to explain what and why. One employee of Tryasets Julia turned her nose at me and, as it turned out later, complained about me to the manager and administrators. Administrator Suslova Svetlana repeatedly scolded me for not explaining it to me from the very beginning. And I had no idea what was possible and what was not. I have no complaints or complaints about the seller Yulia Samchuk and the administrator Irina Nazarova, as their attitude towards me was good.

Often there is a situation in which you need to quickly contact the support service of the organization or leave a complaint and feedback, in this case you need to call the hotline. In this article you will find out the free phone number of the Fix Price hotline.

About company

In December 2007, the first store of the Fix Price international chain of stores was opened. To date, 3382 Fix Price stores operate in more than 830 settlements, in 74 constituent entities of the Russian Federation, as well as in Kazakhstan, Georgia, the Republic of Belarus and Latvia. The main idea of ​​the project is to offer the buyer a wide range of household goods for the whole family at low prices!

The Fix Price chain of stores operates in the format of a "fixed price store", also known as a variety store, pound shop, dollar store and under other names, which is a universal retail store, and, as it were, sells a wide range of both food and non-food products at one fixed price. Frank Winfield Woolworth invented and implemented a new retail format, opening in 1879 in the United States the first store with a wide range of goods for personal and home use, offered at the same price - 5 cents.

With Woolworth's instigation, the concept of "one price" stores became widespread in North America and Western Europe, as well as in other parts of the world. In particular, such networks as Dollar tree, 99 cent only and Dollar General (USA) operate according to this scheme; Dollarama (Canada); Daiso (Japan); Poundland and 99p Stores (England); Euroshop (Germany); Crazy Clark's (Australia).

I am a former employee of Fix Price at the address Saratov region, Engels, st. Telmana, 137, shopping center "Aurora". I was fired for unknown reasons and was not given a pay slip. So only without explaining the reason. Apparently a client complained about me. As I remember. This customer went to the store with a child. The child's shoelaces were untied. I stood with my back and laid out the goods in the hall. I remember very well the sound of hitting the floor. I turned around, and this child is rising from the floor. There were boxes next to it. They were folded on the edge, as there was a delivery of goods. This woman began to scream and be rude in an orderly tone, followed by crucifying all the boxes in different corners. Even those that were with the goods. Later she rushed at me with her fists. I walked by and said I'd put the boxes away. I distinctly felt the smell of alcohol from her and not weak. She called the administrator and said that I sent her to three letters. There was no such thing. After all, the main rule of the seller is that the customer is always right.
The next day, the manager of the Lugom store, Natalia, called me into the office. In the same rude form, she told me that I was fired. She explained the reason in such a way that the client I mentioned above complained about me on the Internet. I looked at all the sites with complaints, called those support and looked into the book of complaints. There was no such complaint anywhere. The manager also said that I was taking someone's place. That if it were not for the order of the authorities from above, she would not have accepted me. The next day I came for a medical book. Since I was not given an employment contract from my very first working day, I asked to give me at least a payslip, to which they answered that I speak with ambition and let those who hired me give me this sheet. That is, the authorities from above. As for the job, they called me from the main Moscow office and told me the address where the person is required. I went and the manager with a disgruntled face received me.
As for the store person. Nobody wanted to replace me, even when I worked with a temperature of 39 and 6. They whispered behind my back. They sold a markdown (decommissioned goods) and when the manager came they immediately removed it. This money went into the manager's pocket. They didn't want to explain what and why. One employee of Tryasets Julia turned her nose at me and, as it turned out later, complained about me to the manager and administrators. Administrator Suslova Svetlana repeatedly scolded me for not explaining it to me from the very beginning. And I had no idea what was possible and what was not. I have no complaints or complaints about the seller Yulia Samchuk and the administrator Irina Nazarova, as their attitude towards me was good.

In the article we will find out which phone is the Fix Price hotline, how can I get through? Let's clarify whether alternative methods of communication are provided, in which cases the buyer can rely on support or advice? How to leave a complaint or feedback?

About company

The well-known trading network Fix Price is distinguished by a wide assortment and attractive prices. The number of establishments in the second half of 2019 exceeded 2,840 stores. They are open in more than 800 cities of Russia, representative offices can be found in all regions.

The company runs a lot of exciting loyalty programs and promotions aimed at low-income customers, so in order to always stay up to date with the news, we recommend that you view the information on the website or use the hotline.

How to write to the Fix Price support service?

Two forms are presented:

1. Feedback.
2. Review.

Share your opinion or ask the managers a question if you encounter problems or poor quality of service. Pay attention to the correctness of filling in the data, because of this, the response time may vary.

You can also send a message by e-mail, depending on the subject of the request, you need to send letters to different addresses:

• [email protected]- work of shops, addresses, services, etc.
• [email protected]- information on cards and loyalty programs.

What is the phone number of the Fix Price hotline?

The hotline phone number is used more often in practice, but customers do not always manage to communicate with the operator. The load is large, you have to wait 5-10 minutes. Therefore, an additional hotline was organized, operating in the Moscow and Leningrad regions (St. Petersburg, Moscow).

If you need to clarify questions that are not related to the maintenance of the support service, for example, searching for vacancies, etc., then you can call the following numbers:

You can get through free of charge only by phone with the code 8 800.

Addresses on the map

Addresses, phone numbers and opening hours of fixed price stores (Fix Price) can be viewed on Yandex Maps.

What is the hotline for?

The hotline and Fix Price support is always ready to help customers in solving various problems related to the operation of their personal account, stores, with problems with service, product quality, participation in promotions, loyalty programs, etc.

In addition, you can contact the Fix Price hot numbers and express a claim or complaint, you can also leave a review with a wish.

Communication with technical support through the application

Using the application, you can search for new products, view catalogs edited specifically for your city, check your work schedule, view the number of points, participate in promotions, etc.

Additionally, through the Fix Price application, each user will be able to seek advice, just select the "Support" section in the menu. To get advice from a company employee, you will need to activate your account.

How to write a complaint?

When filing a complaint, you must specify:

1. Contacts.
2. City.
3. Subject.
4. Describe the situation in detail.

It is advisable to attach photo or video files, so it will be easier for employees to make a decision.

You can also leave a complaint in another way by writing a message by e-mail or by calling one of the Fix Price hot numbers.

Other contact methods

The Fix Price store tries to be useful and convenient for everyone, so official communities were organized in the social. networks. This is a more informal way of communication, but administrators will be able to answer and advise on some questions. The support service maintains pages in the following social networks. networks - VKontakte, Odnoklassniki, Facebook, Instagram:

• In contact with -