Sales responsibilities. Job description of a sales assistant, job responsibilities of a sales assistant, sample job description of a sales consultant. Sellers in the non-food industry
The rights and obligations of the seller. The main obligation for the seller is to transfer the goods to the buyer.
The obligation to transfer the goods to the buyer includes a number of conditions (requirements) and involves the transfer of goods:
a) by handing over the goods or placing them at the disposal of the buyer b) together with accessories and documents related to the product
in) in a certain amount
G) in an agreed range
e) corresponding completeness and complete set
e) established quality
and) free from third party rights
h) in containers and packaging.
Article 410 of the Civil Code regulates various ways of transferring goods to the buyer, depending on where the transfer of goods takes place and which of the parties is responsible for its transportation. If the contract provides for the obligation of the seller to deliver the goods to the buyer, such obligation is considered fulfilled at the time of delivery of the goods to the buyer or the person indicated by him / clause 1 of Art. 410 GK/. In the event that the goods are transferred to the buyer /or the person indicated by him / directly at the location of the goods, the corresponding obligation of the seller is considered fulfilled when the goods are placed at the disposal of the buyer /clause 2 of article 410 of the Civil Code of the Republic of Kazakhstan/. Finally, if the contract does not provide for the seller's obligations to deliver the goods to the buyer, or to transfer the goods at its location, the seller is considered to have fulfilled his obligation at the time of delivery of the goods to the carrier or communication organization for delivery to the buyer / part 2 of Art. 410 of the Civil Code of the Republic of Kazakhstan/. Of course, all these rules apply unless otherwise provided by the sales contract.
The goods must be transferred to the buyer together with the documents and accessories belonging to him, unless otherwise provided by the contract of sale (408). Typically, these documents include quality certificates, technical data sheets, instructions for operation, repair, storage, assembly manuals, adjustment of goods, and others.
The seller's failure to fulfill the obligation to transfer the accessories to the goods and documents related to it, as a general rule, gives the buyer the right to refuse to fulfill the contract of sale and demand compensation for losses, but the buyer must first set a reasonable time for the seller to eliminate the violations committed. And only if the seller does not transfer the accessories and related documents within the specified period, the buyer has the right to terminate the contract and indemnify.
The seller is obliged to transfer the goods to the buyer in the quantity specified in the contract of sale.
By indicating the name and quantity of the transferred goods, the parties thereby determine the subject of the contract of sale. Therefore, an agreement in which the quantity of goods sold is not defined is considered not concluded.
To establish the quantity of goods in the contract, it is necessary, first of all, to choose a unit of measure for the quantity (measures of weight (ton of rolled products), volume (barrel), length (meter of lath), area (square meter ... of film). Often the quantity of goods is determined by the piece, less often in monetary terms.
The quantity of goods sold can be set either as a fixed fixed figure, or by indicating the method of determining the quantity (for example, selling wallpaper in the amount necessary for pasting a room). The latter option is especially often used in supply contracts and energy supply.
As a rule, the parties can independently determine the quantity of goods sold, however, in some cases, the law limits the discretion of the seller-entrepreneur.
These rules are general character and apply unless the contract provides otherwise.
The seller is obliged to transfer to the buyer the goods of the appropriate completeness and complete set, if any.
The condition of the completeness of the goods in most cases is determined by the parties by referring to the relevant regulatory and technical documents (state specifications, etc.), less often - by listing all the constituent elements of the goods. If the completeness of the goods is not established in the contract in one way or another, it is usually determined by the customs of business turnover, or by the requirements.
The buyer of incomplete goods has the right to demand from the seller a commensurate change in the purchase price or to complete the goods within a reasonable time. And only if the requirement to complete the goods is not fulfilled, the buyer acquires additional rights: to demand replacement of the incomplete goods, or termination of the contract.
The condition on a set of goods is determined by the parties to the contract at their request, since no regulatory acts can provide for mandatory requirements for the composition of the set. The main requirement for the transfer of the set is the simultaneous delivery of all items included in it.
Article 431 of the Civil Code does not contain dispositive rules that allow deciding the fate of a sales contract, which does not define the composition of the set of goods being sold. Violation of the bundle condition usually does not prevent the buyer from using the goods already transferred, since their quality does not suffer from such a violation.
The seller is obliged to transfer to the buyer the goods, the quality of which complies with the terms of the contract of sale.
The condition on the quality of the goods is one of the usual terms of the contract and in most cases is established by the parties themselves. At the same time, the quality of the goods can be determined in various ways: according to the sample, according to the description, based on the standard, according to the preliminary inspection.
In the absence of a quality contract, the seller is obliged to transfer to the buyer the goods suitable for the purposes of its normal use. As a result of the inclusion of the moment (purpose) of the acquisition of goods in the contract, it acquires the character of its essential condition.
The quality of the goods cannot be permanently eternal, therefore it is important to determine the period of time during which it will be sufficient for the normal use of the thing.
Warranty periods can be established both by the consent of the parties to the contract (as well as by the manufacturer of the goods), and by the requirements of regulatory enactments (primarily GOSTs) that are binding on them.
If the warranty period for the goods is not established, then the goods must be suitable for the purposes for which goods of this kind are usually used, within a reasonable period.
As a general rule, the warranty period begins to run from the moment the goods are handed over to the buyer. However, if the buyer was not able to use the purchased product due to circumstances depending on the seller (including due to defects found in it), the warranty period is suspended for the entire duration of the relevant obligations.
The expiration date runs from the date of manufacture of the goods, it is always determined by units of time (period, date).
The expiration date is determined by regulatory enactments and cannot be changed either by the manufacturer or by the parties to the sales contract.
As a general rule, the seller is liable only for defects in the goods that arose before the moment of its transfer to the buyer, or for reasons that arose before that moment.
Claims of the buyer to the quality of the goods can be presented under appropriate conditions, are subject to satisfaction only if the defects of the goods were discovered within the time limits stipulated.
The presence of ordinary defects in the sold item enables the buyer to demand a commensurate reduction in the purchase price, or the elimination of defects in the goods free of charge within a reasonable time, or reimbursement of their own expenses for the elimination of defects.
The discovery of significant defects in the goods additionally gives the buyer the right to terminate the contract, or to replace the defective goods with good ones.
The seller is obliged to transfer to the buyer the goods free from rights that do not have third parties, unless the latter agrees with the existence of such encumbrances. One of the main distinguishing features of the purchase and sale is the seller's obligation to transfer ownership of the thing to the buyer.
The conditions for the transfer of a thing free from the rights to it of third parties are a common condition of a contract of sale.
In case of violation of this condition, the buyer has the right to demand the termination of the contract of sale, or a commensurate reduction in the price of goods burdened by the rules of third parties. The specified requirement is subject to satisfaction, unless the seller proves that the buyer himself knew or should have known about the existence of these rights.
As a general rule, the seller is obliged to transfer the goods to the buyer in containers or packaging (clause 1 of article 434 of the Civil Code).
The obligation to pack or pack goods can be established both by agreement of the parties to the contract of sale, and by virtue of mandatory provisions of the law. The buyer has the right to demand accordingly:
a) packaging or packaging of goods;
b) replacement of improper packaging (tare).
A sales assistant is a seller whose tasks include not only issuing goods from the window, but also advising customers. The specialist recommends to the buyer which product is better to buy, answers questions, helps to make the right decision. After the client agrees to purchase, the seller packs and releases the goods, draws up a warranty card.
One of the main skills of a sales assistant is the ability to communicate with customers correctly, remembering that you need to sell a product or service, and not just “speak for life”.
The profession of a sales assistant can also be called a sales assistant. Similar positions are sales manager, sales representative (agent) and pharmacist (salesperson in a pharmacy).
Places of work
The position of a sales assistant is in demand in stores of various formats:
- shops (cosmetics, clothes, furniture, appliances, etc.);
- service companies ( medical centers, travel agencies, banks, etc.);
- online shopping.
History of the profession
Previously, people who distributed and sold goods were called merchants, buyers, merchants. In connection with the late emergence of department stores and trading companies in Russia, the profession of a sales assistant appeared not so long ago - at the beginning of the 20th century. People have become more demanding in terms of service and maintenance, and this, in turn, has forced retail chains train your salespeople.
Responsibilities of a Sales Consultant
Depending on the size of the company official duties Sales Consultant may include:
- customer consulting;
- receiving and distributing goods;
- sale of goods;
- reporting;
- keeping the store clean.
In addition to the above, the duties of the seller-cashier also include:
- pack goods, issue purchases;
- cashier work;
- cash reporting;
- delivery of cash to the collector;
- participation in the inventory.
Requirements for a Sales Consultant
Basic requirements for a sales consultant:
- education is not lower than secondary;
- Work experience (preferred but not required)
- PC ownership;
- knowledge of the product.
Sometimes it may be required:
- driving license category B;
- citizenship of the Russian Federation;
- knowledge of English.
Additional requirements may apply to the seller-cashier:
- availability of a medical book (certificate);
- cashier experience;
- knowledge of the 1C program.
sales assistant resume sample
How to become a sales assistant
You don't need to become a Sales Consultant higher education. Applicants are only required to have a little understanding of the product being sold and skillfully talk about it. Often, this position is hired without experience.
Sales consultant salary
The salary of a sales consultant consists of two parts: a base salary and a percentage of sales. The salary of a specialist ranges from 10-45 thousand rubles per month. The average salary of a sales assistant or sales assistant is 22,000 rubles a month.
Details
Most often, the duties of a clothing seller are to sell, advise and smile, and when working as a seller in a supermarket, the seller only needs to do his job quickly and correctly. In a word, the duties of one in the profession may differ depending on the place of work.
The key here is one thing - the main responsibility of the seller - the release of goods. But without a smile and selling products professionally, such an employee is unlikely to have a career in any industry.
To work as a seller, the main thing is to have a desire to communicate with people. Everything else can be learned through experience. To start working as a seller, you do not need special skills, everything will be taught in the process of work. The seller is a store employee who, working with buyers, ensures sales by creating buyers Better conditions to select and purchase goods. Also, the seller can provide consulting services. The responsibility of the seller is not only to sell directly, but also much more.
What are the seller's responsibilities?
The main responsibilities of the seller, as a rule, include a certain list of actions. It does not matter where exactly the seller works and what exactly he sells. The duties of a salesperson in a supermarket are not fundamentally different from those of a clothing salesperson. Everything is more or less standard for all types of goods sold. Typically, the seller performs the following duties.
- Display and placement of goods. Before the start and throughout the working day, the seller checks the availability of goods, their quantity. If necessary, he brings the missing goods from the warehouse, unpacks them, arranges them beautifully and conveniently. Despite the fact that there are separate employees for product display - merchandisers, they do not work on every shelf and not in every store, so the display of goods is most often not only the work of a merchandiser, but also the responsibility of the seller.
- Monitoring the safety of goods in the hall is also the responsibility of the seller, albeit part-time with the security guard. The seller monitors the actions of visitors, makes sure that buyers use special carts or baskets to carry the selected product. The seller will detain an unscrupulous buyer in case of his attempt to take out the goods unpaid, spends in Staff only and call the police. The seller also makes sure that visitors do not steal products in clothes, do not uncork, open or unfold goods.
- Consulting and information assistance to buyers. The seller advises buyers on the choice of the right product, gives recommendations and complete information on the properties and characteristics, on how to care for the entire range of goods sold.
- If we talk about what the seller's main responsibilities are, then assistance in promoting certain goods will take precedence. After all, it’s not enough just to sell, you need to be able to sell competently. The seller participates in stimulating and accelerating sales of certain types of goods for any reason (withdrawal from the range, close expiration of the shelf life or increase in sales). This means that he is involved in promotions, reasonably recommends customers to buy this particular product, places it in the most prominent places.
- Acceptance of goods. Acceptance of goods is also the responsibility of the seller. Here he provides all possible assistance to the merchandiser in the acceptance of the goods or accepts it on his own. And then he places it on racks or on the sales floor, on mannequins or hangers, if he works in a clothing store.
- Tracking the availability and correctness of price tags. The seller sticks the price tags given to him by the merchandiser. This is usually done after the acceptance of a new product, a change in prices, a discrepancy between the price tag and trade rules, or in other cases.
- Inventory. The seller often participates in the inventory, noting the quantity of goods in the statements.
- Tracking the shelf life of goods. The seller is obliged to control the timing of the sale of goods. This applies to a greater extent to the duties of the seller of the supermarket, where they sell food products. If an expired product is found, the seller must remove it from the display and inform the merchandiser or director.
- Serving customers at the checkout and working with cash documents is another of the duties of the seller. He writes out an invoice for the goods, accepts the money and gives the buyer change together with a check in which the cash received and the change should be indicated.
In addition, the seller resolves disputes with buyers if the administrator is absent. Also, sellers, as a rule, participate in trainings conducted by the company on studying the properties of products, on merchandising, on studying warehouse programs and working at the checkout, as well as any others.
Responsibilities and achievements of the seller
The director, who is well aware of the duties and achievements of the seller, will definitely note this and career growth will not be long in coming. Career in sales guarantees growth wages. Over time, the seller masters the necessary techniques, learns to communicate with visitors and his sales grow. His self-esteem and the amount of interest received from the proceeds are growing.
If we abandon the dry language of job descriptions, the main duty of the seller is to sell the goods. Qualitatively, quickly, conveniently, so that the buyer makes a choice and leaves satisfied, with a smile and with a really necessary thing. Each seller is not just an analogue of a cash machine that simply draws up a check and packs the goods, but to some extent a psychologist, adviser and even a little friend to each potential buyer. Good seller- this is a natural talent, such an employee will be appreciated in any store, be it a supermarket or a clothing store.
The seller's job description is being developed to streamline labor relationships. The document contains a list functional duties, items related to the rights, working conditions, responsibility of the employee. Provided below type form can be used in the preparation of the job description of the seller in grocery store, not food products, senior seller.
Sample job description for a salesperson
I. General provisions
1. The seller belongs to the category of workers.
2. Appointment or dismissal of the seller is carried out by order of the director.
3. The seller reports directly to the manager/director.
4. A person who has an education not lower than secondary professional, a properly executed medical book, who has completed an internship, without presenting requirements for work experience, is appointed to the position of a seller.
5. During the absence of the seller, his rights, responsibility, functional duties are transferred to another official, as reported in the relevant order.
6. The seller is guided in his activities by:
- the provisions of the Consumer Protection Act;
- legislative acts of the Russian Federation;
- established normative documents;
- the articles of association of the company;
- internal labor regulations;
- orders, directives of the director/manager;
- this job description.
7. The seller must know:
- rules of communication with visitors trading floor;
- re-registration requirements;
- characteristics of goods;
- orders for the accounting of inventory items;
- provisions of safety regulations, labor protection standards.
II. Responsibilities of the seller
The seller has the following responsibilities:
1. Provide customer service: consulting, demonstration, packaging of goods, calculation of its cost, registration, issuance of a purchase.
2. Make timely replenishment of stocks of goods. Monitor their safety, proper operation of commercial equipment, cleanliness in the trading floor.
3. Prepare goods for sale: check the conformity of names, quantities, assortment, prices, correct labeling; the integrity of the packaging, inspection of the appearance.
4. Prepare workplace, including checking the serviceability of equipment, inventory, tools.
5. Receive packaging material, prepare it for further use.
6. Place goods by groups, types and grades, taking into account the relevant requirements, convenience and safety of work.
7. Participate in the filling and placement of price tags.
8. Count cash, register their turnover and hand over in the prescribed manner.
9. Inform buyers about the quality, characteristics, features of the operation of goods.
10. Offer visitors to the trading floor a similar, interchangeable or related product.
11. Study the objections, comments, arguments of visitors to the trading floor.
12. Decorate windows according to established standards and monitor their condition.
13. Take part in:
- receipt of goods, determine their quality by organoleptic characteristics and other indicators;
- preparation of commodity reports, documents related to the acceptance and transfer of material assets;
- conducting an inventory;
- resolving disputes with customers during the absence of administration representatives.
14. Inform management about products that do not comply with labeling, accompanying documentation.
15. Place requests for replacement, repair of commercial equipment, inventory.
III. Rights
The seller has the right:
1. To receive information about the draft decisions of the management concerning its activities.
2. To put forward for consideration the management:
- proposals for improving work, rationalization of labor operations;
- requirements for the creation of conditions for the performance of their duties, rights.
4. Make independent decisions within your own competence.
5. Place requests and receive information applicable in the performance of their duties.
6. Draw the attention of management to the need to eliminate shortcomings in the company's activities.
7. Get everything Required documents, inventory, uniforms to perform assigned tasks.
8. Do not start performing functional duties without ensuring proper working conditions and safety measures.
IV. A responsibility
The seller is responsible for:
1. Improper performance of their official duties.
2. Application material damage company, its employees, customers, contractors.
3. Failure to comply with the deadlines for the performance of labor operations.
4. Failure to comply with the provisions of instructions, orders, orders.
5. Providing employees of the company, its visitors false information about goods.
6. Disclosure of personal data, confidential information.
7. Violation of requirements labor discipline, internal labor regulations, fire protection, safety.
V. Working conditions
1. The conditions for the work of the seller are determined by:
- the Labor Code of the Russian Federation;
- safety regulations, internal labor regulations;
- the requirements of the current sanitary and hygienic standards;
- orders, orders of the company's management.
Oldest salesman
Oldest salesman- an official responsible for the work of sellers, cashiers and other personnel subordinate to him. The list of his functional duties includes tasks that differ from those assigned to an ordinary seller. These include:
1. Carrying out operations for accounting, receiving, issuing, storing Money and inventory items in compliance with the rules for their safety and maintenance of operational properties.
2. Compilation and submission to management of summary reports for the required period of activity based on receipts and expenditures.
3. Decoration of shop windows, commercial premises.
4. Entering and processing information into databases, working with warehouse accounting programs.
The senior salesperson must know:
- rules for maintaining documents of the cashier, registration of consolidated reporting;
- basics of working with computer programs for processing databases;
- established norms for the performance of labor operations by sellers, cashiers, and other subordinate personnel.
I approve ................................................
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(name of company)
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(job title)
………...….……………………………...
(Full name.)
“…..” …………………. 20…..
Job description
food seller
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(name, enterprises, organizations)
1. General Provisions
1.1. Groceries seller(hereinafter referred to as the seller) belongs to the category of technical executors, is hired and dismissed from it by order of the director of the enterprise upon presentation
1.2. A person who has an initial professional education, without presenting requirements for work experience, or secondary vocational education, without presenting requirements for work experience, or secondary (complete) general education and special training according to the established program, without presenting requirements for work experience.
1.3. The seller is directly responsible
……………………………………………………………………………………………………...
1.4. In its activities, the seller is guided by:
- regulatory documents and teaching materials on issues of work performed;
- the charter of the enterprise;
- internal labor regulations;
- orders, instructions of the director of the enterprise and the immediate supervisor;
- this job description.
1.5. During the absence of the seller, his duties are performed by a duly appointed person who acquires the relevant rights and is responsible for the proper performance of the duties assigned to him.
1.6. The seller must know:
- basics of dietary and rational nutrition;
- the procedure for receiving goods from suppliers;
- basic requirements of standards and specifications to the quality of goods, containers and their labeling;
- marriage rules;
- the simplest laboratory methods for determining the quality of goods;
- rules for sampling and sampling to determine the food suitability of goods;
- progressive forms and methods of customer service;
- principles of window dressing;
- the procedure for conducting an inventory;
- the procedure for compiling and processing commodity reports, certificates for marriage, shortage, re-sorting of goods and acceptance certificates for the transfer of material values.
2. Job responsibilities
The seller is obliged:
- receives goods from the warehouse;
- determines the quality of goods by organoleptic characteristics;
- selects samples of goods for laboratory analysis;
- notifies the administration of the receipt of goods that do not meet the required quality;
- prepares the workplace (checks the availability and serviceability of trade and technical equipment, inventory and tools);
- draws up requests for equipment repair;
- receives and prepares packaging material;
- prepares goods for sale (checks the name, quantity, grade, price, condition of packaging and correctness of labeling);
- places goods by groups, types and grades, taking into account the commodity neighborhood, the frequency of demand and the convenience of work;
- draws up and places price tags;
- advises customers about the properties, taste, culinary purpose and nutritional value certain types goods;
- provides services to customers (cutting, weighing and packing goods, calculating the cost of the purchase, checking the details of the check, issuing the purchase);
- draws up shop windows and monitors their condition;
- prepares goods for inventory and participates in its implementation;
- monitors the timely replenishment of the stock of goods;
- cleans up unsold goods and containers;
- works, if necessary, on a cash register, counts checks (money) and delivers them in the prescribed manner, compares sales amounts with the readings of cash counters;
- composes and arranges gift and holiday sets;
- studies the demand of buyers;
- draws up and draws up commodity reports, certificates for marriage, shortage, re-grading of goods and acceptance certificates for the transfer of material values;
- resolves disputes with customers in the absence of representatives of the administration;
- supervises lower-skilled salespeople and apprentices.
3. Rights
The seller has the right:
- get acquainted with the draft decisions of the management of the enterprise on the issues of its activities;
- submit proposals for the management to improve the work related to the responsibilities provided for in this instruction;
- receive from managers structural divisions, specialists information and documents on issues within its competence;
- require the management of the enterprise to assist in the performance of their duties and rights.
4. Responsibility
The seller is responsible for:
- for the consequences of decisions taken by him that go beyond his powers established by current legislation of the Russian Federation, the charter of the enterprise, other regulatory legal acts;
- for failure to perform (improper performance) of their official duties provided for by this instruction, within the limits determined by the current labor law RF;
- for committing an offense in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation;
- for causing material damage and damage business reputation enterprises - within the limits determined by the current labor, criminal and civil legislation of the Russian Federation.
5. Other
real job description developed and approved in accordance with the provisions Labor Code Russian Federation and other normative acts regulating labor relations in the Russian Federation.
Agreed:
Head of the legal department
……………….…………… / ……….… "…..." ………………………twenty …. d./> (full name / signature)
familiar with job description
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