Exchange of goods at the online checkout. Returnable cashier's checks in non-standard situations. Grounds for issuing a refund at the online checkout

The basis for the return is a statement from the buyer, the original of the previous check is attached to the statement. The seller must not only return the money, but also carry out such a refund through the online cashier.

When is it necessary to register the return of goods at the online checkout in 2020

It happens that the buyer returns the goods. Recall that in most cases, according to the law of February 7, 1992 No. 2300-1 “On Protection of Consumer Rights”, the buyer has 14 days to do this. And it happens that the customer requires a refund of the prepayment for the failure to provide the service.

What is a refund

Reimbursement - what is it? A cash receipt with the sign “return of expenses” does not break through often. The sign of expense appears in the check when a person delivers some goods, for example, scrap metal. And then he comes and takes this scrap back (changed his mind). This is the return of the expense - a check with such a sign must be punched.

How to make a refund at the online checkout

The return of receipts at the online checkout is made on the basis of an application from the buyer. Next, we will consider what documents need to be accompanied by the issuance of money back to the buyer, and which check to break through.

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On what basis is a refund made to the buyer from the online cash register

The reason for issuing a refund from the online checkout can only be the desire of the buyer to receive a refund for the returned goods or for the service not received or received, but not properly rendered. In this case, the buyer writes a return request.

If the cashier simply made a technical error, then a correction receipt is generated. There will be no refund in this case.

• Related article:

Cancellation of an online check. Buyer cash back

It is impossible to completely cancel a check and erase information about it from the fiscal drive.

At the same time, such a document as a correction check is provided, which allows, during the operating day, to eliminate an error made when accepting or issuing cash and when processing the relevant documents. It is no longer possible to generate such a correction check after closing the shift for the operation of that day.

How is a refundable check issued at online cash desks, how to break through a check?

According to the requirements for the execution of cash documents specified in Art. 4.7 of the law dated 05.22.2003 No. 54-FZ “On the use of cash registers”, the sign of the calculation is indicated in the check. There are only 4 of them:

coming;
income return;
expense (we are talking about situations of issuing money that are not related to returns to customers);
reimbursement of previously incurred expenses.

How to punch a refund check in online checkout depends on the device model. Often a separate button is designed for such an operation.

What does a check for a refund at an online checkout look like?

The return receipt is shown below.

Return of goods same day at online checkout

Previously, when returning money from the cash desk, it was required to draw up an act in the form of KM-3. There is no need to complete this form now.

When returning goods "to the same day", the package of documents for issuing money to the buyer is identical to the usual one. A correction check cannot be issued, nor can a check be cancelled, even if the buyer changes his mind about his purchase after only a few minutes.

• Read on the topic: Cash desk from July 1, 2020 for whom are required

Return of goods not on the day of purchase at the online checkout

As already indicated in the article, the procedure for returning money to the buyer from the online checkout does not depend on when the actual return of the goods was made. Regardless of the time elapsed after the purchase, if the buyer has all the rights to return such goods in accordance with the law "On the Protection of Consumer Rights", he writes an application for a refund for the purchase, and the seller draws up documents for the return of the goods themselves.

After that, the cashier punches the check with the sign “return of the arrival”.

Return of partial goods at the checkout online

Refunds of only part of purchases are made according to the same rules. A return invoice or other similar document is generated for a part of the goods sold earlier, the total cost of the returned goods is determined.

For the amount received, the buyer writes a statement, and the cashier punches a return check.

What does the non-resettable amount of income in the online cash register mean?

The non-resettable amount of income is a kind of benchmark, where all receipts to the cashier are taken into account on a cumulative basis day by day. Refunds reduce this amount, but other debit transactions do not.

How to make a refund from the online cash register the next day if the balance in the cash register is 0?

There are several options for solving such a problem. If the buyer applies for a refund, and there are not enough funds in the cash desk, then, first of all, it should be remembered that, based on the legislation in force in Russia, the seller has 10 days to satisfy the buyer's requirements when returning the goods.

If even after 10 days the receipts at the cash desk were not enough to return, then you can replenish the cash desk at the expense of the general cash desk of the organization or individual entrepreneur, as well as withdrawing money from the current account or making a loan.

How to make a refund by card at the online checkout?

The buyer can ask for a refund on the card. To do this, in the application for a refund, you must specify the details for a non-cash payment. Otherwise, the return procedure is the same as usual.

The transfer is given 10 days under normal conditions, but if an examination of the goods is required, the period may be extended.

How to reflect a refund from the cash register online in 1C?

Reflection of cash transactions in accounting programs, in particular 1C, depends on how accounting is configured. Available in some cases automatic unloading operations. In other cases, transactions will have to be entered manually.

In any trade organization, situations may arise when it is necessary to make a refund at the checkout. The order of such operations is strictly established current legislation and requires the implementation of a certain algorithm in each individual case.

To begin with, consider when the need for such an operation arises:

1. The reason may be a banal error of the cashier: an incorrect product code or its quantity is entered.
2. The buyer himself may decide to return the product, for example, he found defects or simply the product did not fit for some reason. The buyer, in accordance with the relevant legal documents, may return the products within 14 days from the date of purchase.

Did you know? Not all items can be returned. There are statutory separate lists for food and non-food items that are non-refundable.

If it becomes necessary to carry out such an operation, it is necessary to clearly know what actions follow next.

What sign of calculation is indicated in the check when returning the goods

Any cashier's check is a strict reporting form, which must contain all the necessary data and the sign of the calculation must be indicated.

The following options are possible:

• coming;
• income return;
• consumption;
• expense refund.

As for the situation when the buyer returns the purchase, the cash desk will generate a check with the sign “Return of the arrival”.

It contains information about the returned product:

• title;
• amount;
• total cost with discounts and surcharges.

Important! Such a check must be issued to the client as confirmation of the transaction.

When the goods are returned on another day, and not on the day of purchase, this does not change anything, the actions are similar.

Read also: Cash register "Shtrih-Mpei-F"

How to document a refund

It is advisable for the buyer to write a statement of any form, but it must contain:

• Full Name;
• passport ID;
• the reason why he wants to return the goods;
• how much is returned.

Do not forget about the date of the application and the signature of the client, and it is also advisable to provide a receipt that confirms the purchase of the product.

The last thing to do is to create an invoice for the item being returned. It is made in duplicate, both must be signed by the buyer.

Important! Do not forget to inspect the product before drawing up such an invoice, check the completeness and performance.

Do I need to apply for a refund?

Separate application for return Money the client does not need to write. On the basis of the cash receipt of the return of the receipt and the application of the buyer, authorized for these actions executive makes the final decision on the transaction. His signature on the documents is permission to execute.

How to make a refund at the cash register

Each cashier must know all the operations that can be carried out through cash registers (KKM). Some of them they face every day and many times. The return operation, of course, is not so common, but still occurs.

Consider the process of carrying out this operation using the example of popular cash registers:

1. "Atol 90F"- the device must be in cash register mode, then you need to press the following keys: OT → product code → BB → BB → IT (for goods with a set price); OT → product code → BB → product price → BB → IT (if no price is set).
Return on the cash register "Atol 90F": video

2. "Mercury 130K"- in the cash mode, press the VZ key, then dial the amount to be returned and press the Pi key.

Return on the cash register "Mercury 130K": video

3. "Stroch-Mini-K"- in the checkout mode, press PE → 1 → 2 → VZ in sequence, then you need to enter the price and select the department where the return is made with the appropriate button, and press TOTAL.

Read also: Using a cash register with UTII

Return on the cash register "Shtrikh-Mini-K": video

It should be noted that complete information about the operation of cash registers, keyboard shortcuts for cash transactions can be found in the instructions that must be attached to each such product. Besides, service centres, which sell KKM, conduct staff training.

Did you know? The official website of the Federal Tax Service of the Russian Federation contains information on the possibility of modernizing cash registers of old models so that they meet modern requirements legislation.

How to make a refund if there is no proceeds at the checkout

In the work of a trade organization, a situation may arise when there is a need to return funds, and there is not enough money in the cash register.

According to Article 22 of the Consumer Protection Law, trade Organization has 10 days from the date of the buyer's request in order to return the money for the returned goods.

And this means that if the store's revenue is not enough, the buyer will be asked to wait for their money. The same law stipulates that after a set time, the buyer has the right to collect from the trading company a daily penalty in the amount of 1% of the value of the goods (Article 23), so it is best not to delay this process.

Money can get into the cashier not only from the proceeds. Cash can be issued from the cash desk of the enterprise, which are drawn up accordingly and then used for their intended purpose.

Some nuances of the return

When returning goods, be sure to consider how the payment for the purchase was made. So, if the buyer paid with a bank card, then the funds are returned only in a non-cash form.

In this case, a return receipt is also generated at the checkout, and the funds are transferred from the store's current account.

Consider a situation where the cashier simply made a mistake and punched the wrong check.

To correct the situation, we perform the following actions:

1. We print a cash receipt with the attribute "Return of the receipt", and all other data coincide with the incorrect receipt.
2. Next, we form a new check with the "Incoming" sign, where the correct data is indicated.

Important! The buyer must be given all checks: intermediate and final.

But when, for some reason, KKM was not used when selling products, the cashier is obliged to break through the correction check at the first opportunity. It indicates the amount of revenue that was not posted through the cash register.

According to the Consumer Rights Protection Law, any buyer has the right to return the purchased goods. About the cases in which it is possible to return the goods at the online checkout, how to issue it correctly, in what time to return the money to the buyer, avoiding a fine, read in our article.

Grounds for returning goods at the online checkout

Return of goods at the online checkout can be carried out subject to the following requirements:

• the period from the date of purchase of the goods should not exceed two weeks (specifically 14 days);
• the product must not show signs of being used;
• the appearance of the purchase must be preserved with all labels, seals, etc., in other words, the returned product must be fully suitable for subsequent sale;
• the receipt of payment for this product must be kept.

If the check for any reason is missing (damaged or lost), the buyer has the right to use witnesses as confirmation of the purchase of this product.

Important! The buyer's lack of a receipt cannot be an argument for the seller's refusal to make a return. The cashier always has the opportunity to find the fact of purchase in the sales register and, if necessary, create a copy of the receipt.

Try the Business.Ru online cash register, which guarantees the sending of electronic checks to your customers, ensures 100% safety of all data and allows you to control the actions of the cashier remotely.

Goods of inadequate quality include not only goods with defects or visible defects. This definition also includes things that do not fit in style or color, goods with unsuitable equipment, dimensions, etc.

The term for the return of funds to the buyer in accordance with the law Russian Federation, equals 10 days. However, in practice, payments are made at the time of the return, after its documentation.

If the buyer also purchased a bulky product and its transportation will require financial costs, there are two ways to resolve the issue:

• The buyer has the right to demand delivery of the goods before outlet by the seller;
• the buyer has the right to organize the delivery on his own and in the future to require the seller to reimburse the delivery fee. This requirement must be specified in the return request.

Important! If the delivery is carried out by the buyer, the cost of transportation is subject to compensation only if supporting documents are available.

"Settlement sign" in the return check

At the time of registration of the return of goods at the online checkout, a cash document, in which, among other details, the "Settlement sign" must be indicated.

There are four types of this property:

1. "Arrival" - directly replenishment of the cash desk at the time of the sale of products;
2. “Return of income” - the opposite type of calculation to “Receipt”, is used if it is necessary to return funds from the cash desk;
3. "Expense" - is used when receiving any products or raw materials from citizens (for example, payment upon acceptance of scrap metal);
4. “Expense return” is a practically unused type of requisite, opposite to “Expense” (it is used if the goods accepted from citizens are returned back to the population, and the funds are returned to the cashier).

In our case (return of goods by the buyer), only one of the signs is used - "Return of receipt". This feature is also indicated if it is necessary to return the advance or reimburse the cost of the unproven service.

How to make a refund at the online checkout: step by step instructions

The online checkout process itself cannot be called complicated. The main thing is to collect the necessary package of documents, create a cash receipt with the sign of the calculation "Return of receipts" and, in fact, return the cost of the goods to the buyer.

So, step by step, the process looks like this:

1. The buyer writes a statement;
2. The cashier draws up an invoice;
3. The cashier creates a cash receipt;
4. The cashier issues cash to the buyer (if the goods were paid for in cash, cash is issued from cash drawer cash desks; if the payment was made by credit card, the refund is made to the buyer's card).

Documentary procedure for returning goods at the online checkout

Consider the return procedure from the documentary side:

1. Return of goods at the online checkout must always be accompanied by an appropriate package of documents, the first of which must be a statement from the buyer. This application does not have a strict form, however, there is a list of data that should be reflected in it:

• seller's data (name, details, full name of the director, i.e. all information known to the buyer about the point of sale);
• product data (article, color, etc.), you can find them on the labels;
• the reason for the return (the style does not fit, the defect on the product, etc.);
• buyer data;
• date of writing;
• signature and transcript of the buyer's signature.

Also, the application states all additional information that the buyer wants to fix. For example, this may relate to information about the claim for compensation for the delivery of bulky goods to the seller.

2. The next document to be issued is the TORG-12 invoice. Download form TORG-12​>>

Certain requirements also apply to the invoice:

• The document is drawn up in two copies;
• The invoice must be dated and numbered with a unique number;
• The column "Consignee" must contain the details of the store (organization) to which the goods are returned - name, TIN, etc.;
• The line "Delivery address" indicates the address of the outlet;
• "Supplier" in this case is the buyer who returns the goods, i.e. this column contains the data of the buyer;
• The line "Payer" indicates the name of the store with the relevant details, because. it is the store that will pay the refund amount;
• The line "Reason" indicates the reason for the return, in this case, the basis will be the statement of the buyer.

Further in the invoice there is a tabular section in which it is necessary to give a description of the goods to be returned. The description includes the characteristics of the product, its packaging, the quantity in which the product was purchased, etc.

The result of filling out the invoice will be an indication of the total number of returned goods and its amount.

Important! The invoice must be signed by both parties and, if possible, certified by the seal of the store. If there is no buyer's signature on the invoice, it becomes a useless document, as it has no legal force.

It is also allowed to draw up an invoice in any form, in which case it must also contain all the details described above. If possible, a receipt confirming the fact of purchase is attached to the entire package of documents. In its absence, this item can be skipped.

A store employee processing a refund at an online checkout in without fail checks all the specified data with the buyer's documents and then issues a return receipt. After this step, you can proceed to the return of funds to the buyer.

The difference between a correction check and a return check

There are situations when, at the time of settlement with the buyer, the seller does not break the check. In addition to the human factor, the situation may arise, for example, due to a technical problem. As a result, there is a shortage at the box office, which somehow needs to be explained. In this case, the correction check will help the cashier.

A correction check is created strictly on the basis of any explanatory document (memo on the fact of shortage, explanatory note, etc.). Since the correction check is fiscal document and also the form strict accountability, it will certainly be transferred to the tax office, which, in turn, may request clarification on the fact of creating an adjustment.

Accordingly, the entrepreneur should keep all the documents on the basis of which such checks are created.

Important! In order to avoid a fine, the entrepreneur must inform the tax service about the adjustment before the tax office learns about it from other sources.

Making a refund from an online cash register is a common situation, so any cashier should know how to behave in it. It is important not only to document the operation, but also to comply with all the rules of Federal Law No. 54-FZ, which was adopted in 2003.

Refund before the end of the shift at the checkout online

The easiest way is to make a refund at the online checkout on the same day before removing the Z-report on revenue. This document shows the income for the entire working day and is transferred to the tax office.

Important! The seller must send a return check to the tax authorities only with reference to the first document. This must be done to exclude the transaction that did not take place from the total sales.

Return of goods on the day of purchase at the online checkout is carried out in two ways:

1. From the cash register, if the service or product was purchased for cash.
2. To a bank card, if the consumer made a payment by bank transfer.

In the second case, crediting money to a plastic card can take up to 10 days.

Online checkout: next day refund policy

You can make a refund at the online checkout the next day. Registration is almost no different from the delivery of goods to the store on the same day:

1. The client presents a document confirming the purchase of the product and a passport (you can have a passport).
2. The seller knocks out a new cashier's check with the settlement sign "payment refund".
3. The seller gives the client money in cash from the cash desk or returns non-cash money through the POS terminal (in whole or in part).

There are times when a consumer wants to return a product, but novice sellers do not quite understand what a correction check and a return check are.

The first is issued if:

• there is a need to correct the calculations that you carried out before;
• the cash document was not broken due to an error;
• There is an excess amount on the check.

The second - a check for the return of receipts at the online checkout - is printed if buyers return goods or refuse services.

Important! Cash receipts are punched not only for goods. They are issued for certificates and gift cards that are sold at points of sale.

The cashier made a mistake: what to do

Refunds to the buyer at the online checkout are also partially made in the event of a seller's mistake. You can consider the usual case: when selling 10 units of goods, the cashier knocked out the wrong amount per piece, respectively, the buyer, if he does not check, will overpay the money. Well, if the error was detected immediately, until the client left the cash register. Here you can proceed in the usual way - to issue a partial refund at the checkout with the sign of the check "return of receipts". Next, you need to punch another check and return the money to the consumer.

There are more difficult situations - an error is detected after the client has left and it is not possible to issue a new check. In order for the excess money to be correctly accounted for at the cash desk, the seller needs to do the following:

1. Knock out a correction check.
2. Save the correction check in a separate folder.
3. Attach a note explaining the situation about this check.

The data will be transferred to the Federal Tax Service through a fiscal operator with which the organization has a service agreement. If a tax office will require, the saved correction check will need to be provided.

It is better to avoid mistakes when working with an online cash register, since sometimes the Federal Tax Service may regard the situation as working without a cash register, for which the law provides for a fine of up to 30,000 rubles.

If the client does not have a receipt for the purchase, it is necessary to establish the fact of purchase in this particular store. This can be done through computer programs (for example, uploading a sales page through a 1C-enterprise) or establishing the sale of this product in other ways (the seller could remember the buyer). Only in this case it is advisable to make a refund at the online checkout.

Important! Although the company must make a refund within 10 days, the refund process can be extended if a dispute arises that the parties disagree with the circumstances that have arisen and require an examination of the goods.

How to return money for a purchased product if there are no receipts at the checkout

There are cases when buyers bring back goods, refuse already paid services and demand a refund, but there is zero at the checkout. How to make a refund to the buyer at the online checkout if there is no cash? Cashiers, like customers, also have their rights. Russian law says that stores or companies are required to return funds within 10 days. This time is enough to replenish the cash register. But, if after the ten-day period there were no receipts, it is necessary to use the general cash desk of the company to replenish it.

Documentation of the refund procedure

If you need to issue a refund of a check at an online checkout, do it in accordance with the law:

1. Accept the application from the buyer. There are no standard forms for writing it. In the application, the client must indicate:

• passport data;
• the reason for the delivery of the purchased goods to the store;
• price;
• date;
• signature.

To prevent the buyer from making mistakes and rewriting the application, provide a prepared form.

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Important! It is not possible to return a product without a request. The tax authorities may suspect the organization of fraud with financial calculations. For example, to suspect that by deciding to break through a check for a refund at an online checkout without an application, an entrepreneur is trying to hide part of the income and not pay taxes.

• Product Name;
• unit of measure;
• amount;
• retail price;
• the total amount of the refund;
• date of purchase and refund.

At the online checkout, the return reflection cannot be anonymous. The consumer must enter the data of the passport in the application.

Is everyone required to use an online checkout?

By law, from February 1, 2017, most of the entrepreneurs switched to working with a new generation of online cash registers. The rest is required to start using them from July 1, 2018.

The law provides for a number of persons exempted from the obligation to use online cash registers. These include:

1. Entrepreneurs who repair shoes or make keys.
2. Individual entrepreneurs selling handicraft products.
3. Organizations selling printed publications in kiosks.
4. Sellers of ice cream, live fish, vegetables and fruits, etc.

Full and current list can be found in legal documents.

Stores located in countryside, where there is no Internet, are also not required to report to the tax service every day. Information about them financial activities is stored in the fiscal drive of the online cash register, and they are required to submit a report to certain deadlines visiting the IFTS in person.

With the advent of cash registers, entrepreneurs and organizations refused to maintain primary documentation in cash transactions. But things are different with a credit and debit order - their maintenance remains relevant today. The return procedure at the online checkout on the day of sale or at a later date is simple. The main thing is to correctly reflect the issuance of money and save the necessary documents.

Question answer

Question: what sign of the calculation is reflected in the cash receipt when returning the goods?

Answer:"receipt return".

Question: how to return funds for a purchase brought back if there is no money at the checkout?

Answer: in this situation, according to the law, you can postpone the return if 10 days have not yet passed from the date of purchase or replenish the cash desk from the general cash desk of the enterprise.

Question: what does the non-resettable amount of income in the online checkout mean?

Answer: a non-resettable amount means “Readings of the summing counters”. It shows how much money has passed through the cash register.

Where to buy an online cash register

What to do if the check is broken by mistake

Unlike conventional cash registers, online cash registers are equipped with a fiscal drive for storing information. Its purpose is to send daily information about the proceeds to the tax authority through the fiscal data operator.

If the cashier made a mistake in the check, they refer to the provisions of Federal Law No. 54 “On the use of cash registers”.

Important! To make corrections to an already made financial transaction, it is necessary to issue a return receipt or a correction check.

Incorrect information in the cash receipt is corrected if there is:

1. The inaccuracy that had an impact on the occurrence of shortages.
2. The cashier's mistake, which led to the conduct of extra money at the online checkout, and he wants to eliminate it.
3. Failures in work, resulting in malfunctions of cash equipment.

Correction is carried out if the cashier punched a check at the online cash desk for the wrong amount or the check was not knocked out and the sale was not taken into account. The correct cash document is issued at the time of discrepancies.

If the cashier himself found an erroneous check at the online checkout, he must act according to the following algorithm:

1. Draw up a paper - a memo. It indicates the date and time of the error that provoked unrecorded revenue.
2. The corrective check indicates the number assigned during registration, the date the memo was drawn up. Also determine the sign of the settlement: an independent operation or receipt.
3. The corrected check is punched. It is sent by the OFD to the tax authority. After completing the steps described above, you need to contact the Federal Tax Service to notify about the discovery and elimination of an error.

A difficult situation may arise - the operator discovered his mistake when the buyer had already left. It is not possible to issue another cash document. For example: a person bought a hair dryer for 2000 rubles, and the cashier punched a check for 200 rubles and did not notice it. In order for excess funds to be accounted for correctly in the cash register, the following actions are performed:

1. Breaking the correction check.
2. Save the corrected check in a separate folder.
3. An explanatory note is attached regarding this cash document.

The information will be sent to the Federal Tax Service through the fiscal data operator with whom the company has entered into a contract. If the Federal Tax Service requests a saved document, it is presented.

Do I need to notify the IRS?

Taxpayers are required to submit information to the tax authority in in electronic format on the use of cash registers.

Important! Law No. 54 "On the use of cash registers" does not oblige users of online cash registers to inform the Federal Tax Service about the independent execution of a correction check.

All fiscal documentation, including adjustments, is submitted to the tax authority by the fiscal data operator. The rule is set out in Art. 1 of Federal Law No. 54. The tax authority, exercising control over the information received, establishes violations. Owners of cash equipment are sent instructions for execution or prosecution. If a check is incorrectly knocked out, it is better to correct the error immediately so that it does not appear in front of the tax authority.

How to correct a check entered by mistake

A correction is made when, before the closing of the shift, there was more revenue in the cash register than it should be. In addition to an explanatory note, the cashier must draw up an act to explain to the Federal Tax Service the reasons for the adjustment and prove that the excess money was in the cash register by accident. In this situation, it is not possible to issue a refund check.

When is an adjustment needed?

A correction check is issued when it is necessary to correct a mistake made by the cashier, or there are problems in the operation of the online cash register.

Common operator mistakes are:

1. Punching the check of the return of the receipt instead of the adjustment.
2. The check was not broken for the amount transferred by the buyer for the goods.
3. The check turned out to be broken for a larger amount than the buyer paid, and the error was discovered by the end of the shift.

Failures in the operation of the online cash register may be associated with its overheating and failure, or with a power outage in the store.

The details of a correctional check are the same as those of a regular one: CCP number, TIN, fiscal sign, and others. Them distinctive feature is that the corrected check does not indicate the nomenclature of the goods, its volume and cost, since it is not issued to the buyer. The correction is needed by the operator of fiscal data to be sent to the tax authority. In such a cash document, a breakdown by goods is not required. Only the total amount of the adjustment is indicated.

Procedure for issuing a check

The following papers must be submitted to the Federal Tax Service:

1. Corrected check.
2. The act of finding surplus funds.
3. An explanatory note about the error, compiled by the cashier.

Important! Copies of these documents are transferred to the tax structure. Keep the originals.

Step-by-step algorithm for correcting a receipt with an error:

1. Registration of an act on the discovery of excess money with a correction check.
2. Drawing up an explanatory note by the cashier with a full description of the cause of the error.
3. Written notification of the Federal Tax Service of the adjustment.

Important! The letter should be sent before the tax office detects the violation. Otherwise, a fine of 30,000 rubles will be imposed on the organization in accordance with the provisions of the Code of Administrative Offenses (Article 14.5, clause 2).

An explanatory note and an act must be kept by the cashier if the tax office requires an explanation of the reason for the adjustment.

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How to cancel a wrong check

If the check at the online cash desk is entered incorrectly by the cashier, it can be canceled.

Cancellation of a check cash register equipment- this is the cancellation of the operation to receive cash from the buyer and further actions with the check. At online cash desks, the check is canceled provided that it is not broken. Software cash register equipment online makes it possible to cancel an incorrect receipt before it is printed and transferred to the fiscal data operator. If a cash machine flashed OFD "Evotor", you can return to the process of entering goods into the cash document, as well as adjust the goods or cancel the receipt.

When a cash document is knocked out, it is impossible to cancel it due to changes in the federal law No. 54 "On the use of CCP". It is allowed to correct such an error only by correcting the receipt.

In online cash equipment there is a sign "return of receipts". Calculations can be corrected in the presence of the buyer. If an incorrectly knocked out check is detected, the client who made the payment at the cash desk breaks through new document for the same amount with the sign of the calculation "return of receipts". On the this check a fiscal sign of erroneous will be indicated. The cashier-operator in a peculiar way cancels an incorrectly stamped document. The buyer punches a new one for the correct amount.

Refunds when a check is incorrectly drawn

The operation for the return of funds is carried out if the violation is detected before the end of the cashier's shift by issuing a check for the return. The prepared document for the return of money, together with a report on the proceeds, is sent by the operator to the tax authority. The reporting contains an explanation-indication of the original document, drawn up with an error, which led to the deduction of the amount indicated in the check from the total revenue for the day.

Refunds are processed upon return. financial resources not on the day of purchase, but within 14 days of purchase. This period is regulated by the Law "On Protection of Consumer Rights". The cashier writes out an expense cash order and gives the buyer a sum of money from the cash desk.

Important! Before performing this operation, the buyer is obliged to draw up a statement describing the problem and requesting a refund for the goods.

When the person paid for the purchase bank card, finances will be returned in non-cash form.

Important! If companies neglect to eliminate violations of online cash registers, penalties will be applied to them.

During work, the cashier may make a mistake and incorrectly break through the check at the online cash desk. If an oversight is noticed in the presence of the buyer, the operator punches the return of the receipt, forms the correct document and gives it to the buyer. For the action taken, it is necessary to report to the tax structure. To do this, they draw up a memo and attach 2 checks - with an error and corrected. It is advisable to avoid mistakes while working on online CCP. The tax authority may impose a fine of up to 30,000 rubles, considering this as work without the use of a cash register.