Clarification of Belpochta data. New requirements for recipients of international mail. Main Services of Belpochta

• What is an aerogram?

  The aerogram is designed to send a written message outside the Republic of Belarus. An aerogram is a letter-post airmail marked Aerogramme, consisting of a single sheet of paper folded appropriately and glued on all sides. Airgrams do not send any items, and the text of the message is written on the inside of the airgram itself. When folded, the aerogram is an envelope of 110x220 mm format.

• In what language should the recipient's address be written on international mail?

  For international postal items, the recipient's address must be written in the language of the country of destination or in one of the international languages ​​- English or French. The name of the locality and country of destination is written in capital letters. The name of the country of destination must be duplicated in Belarusian or Russian.

• What is registered mail?

  Registered postal items - postal items, upon receipt of which the sender is issued a receipt, as well as handed over (delivered) to recipients against receipt.

  All registered international mail items (hereinafter referred to as IGOs) in the country of dispatch are assigned a unique 13-digit tracking number corresponding to the international technical standard S-10. Using the track number, you can control the movement of IGOs ​​from the sender to the recipient, using services for tracking the national postal operators of these countries. The tracking number of registered IGOs ​​always begins with two letters of the Latin alphabet, the first of which is "R" (Recommandé) for registered letter-post items or "V" for insured items, for parcels - "C" (Colis), for EMS items - "E", then 9 digits and the last 2 Latin letters, which correspond to the code of the country of origin of the postal item.

• Can I send an international registered letter with delivery to the addressee in my own hands?

  International registered letter with delivery to the addressee in one's own hands can be sent if this service is provided in the country of destination.

• Is it possible to send a parcel with cash on delivery to Russia? What is the maximum payable amount?

  Yes, you can. Parcels with cash on delivery are accepted at all post offices of RUE “Belpochta”. When sending a parcel with cash on delivery, it is necessary to fill out the accompanying form CP71, the form of postal transfer of cash on delivery MP1bis, indicating the amount of cash on delivery in Russian rubles. Parcels with a declared value are accepted for shipment with cash on delivery, while the amount of cash on delivery should not exceed the amount of the declared value. The maximum amount of the declared value of a parcel with cash on delivery should not exceed 90,000 rubles. rubles

• I am waiting for an international shipment, but I don’t have a passport on hand, how can I get one?

  International postal items are issued according to the following documents:

  • identity document;
  • military ID of a conscript;
  • driver's license;
  • certificates of registration of an application for refugee status or subsidiary protection in the Republic of Belarus;
  • certificates of additional protection in the Republic of Belarus (in the absence of an identity document);
  • power of attorney.
• What exactly needs to be clarified for international postal items (what data is missing)?

  The entry “For transfer to customs, it is necessary to clarify the data” means that the postal item arrived at the international postal exchange Minsk with incomplete address data or without customs declaration or with a partially filled, which does not allow you to transfer the postal item to customs control. The sender / recipient must fill out the "Form to fill out", in which it is necessary to fully and clearly indicate: Surname, Name and Patronymic of the recipient, address with postal code, city, district, region, street, house, building and apartment numbers (if any) . It is also mandatory to fill out a customs declaration, which fully describes the name of the investment; the total cost of goods, indicating the name of the currency; the weight of the goods or the total weight of the shipment, if known. Filling out the customs declaration with information general(gift, clothes, things) is unacceptable.

• Why am I paying Rs. 54 kop. upon receipt of an international postal item at the post office?

  Upon receipt of an international postal item, according to which the “Form to fill out” was filled out on the RUE “Belpochta” website by the sender / recipient, the addressee is charged at the post office for correcting the address, for providing missing information in the customs declaration, according to the current tariffs for services for forwarding international postal items(http://www.belpost.by/tariff/international/mpofizz/)

  Clarification of missing information about the recipient or forwarded goods is additional service. If the information required for customs control is not provided, the shipment will be returned to the sender after the expiration of the storage period.

  
  
• What is the rate of duty-free importation of goods for personal use into the customs territory of the Customs Union, sent in international mail?

  In connection with the change in the national legislation of the Republic of Belarus, from 01.01.2019, limit restrictions were introduced for the duty-free import of goods sent by international mail to individuals. The total value of goods sent during a calendar month in international mail to one recipient in the aggregate does not exceed the equivalent of 200 euros and the total weight does not exceed 31 kilograms, while the cost of goods sent in one international mail does not exceed the equivalent of 22 euros and the weight does not exceed 10 kilograms. In terms of excess established norms duty-free importation of goods to the IGO, arriving within a calendar month to the address of one individual, will be subject to payment of customs duties, taxes at the rate of 30 percent of the customs value, but not less than 4 euros per 1 kg.

• Why is a data clarification form required?

  According to the requirements of the Customs Code Customs Union The postal operator is obliged to present all international postal items (hereinafter referred to as IGOs) with a commodity investment arriving at the office of exchange customs authorities for customs control.

  As a customs declaration for goods transported to the IGO, the customs authority accepts CN 22 customs declarations, the form of which is established by acts of the Universal Postal Union. The documents accompanying the international postal item, as well as the information indicated on the international postal item itself, must contain in aggregate information about (about):

  - the recipient of the goods (surname, name, patronymic in full) and his mailing address;

  - the sender of goods and his address data;

  — detailed name and quantity of goods;

  - the cost of goods and the currency of evaluation.

  If the above information is not available on the website of RUE “Belpochta”, in the section “Tracking postal items”, the entry “For transfer to customs, it is necessary to clarify the data” will appear. The sender / recipient must fill in the Russian (Belarusian) language "Form to fill out" of the established sample, and correct the missing information.

  We draw your attention to the provision of information in the customs declaration. the name of the attachment is indicated in detail and in full, filling out the customs declaration with general information (gift, clothing, things) is unacceptable. It is also mandatory to indicate the total value of the goods, indicating the name of the currency.

• Why can't I track an international postal item with a number (LK…) in the mail tracking system?

  Items beginning with the first two letters "LK" are "1st class" priority letter-post items or "courier" items. This service is an additional optional service and is provided only between countries that have decided to provide it to their customers (Article 13.3 of the Universal Postal Union Convention).

  According to technological process processing and forwarding of such items, an individual number is assigned to them only upon receipt in the country of origin, and their further transfer between countries is carried out similarly to the technology for simple items, i.e. without attachment to accompanying documents (delivery invoices).

  Since RUE "Belpochta" does not provide customers with the "courier" service, which was reported to all member countries of the Universal Postal Union, the processing and delivery of such items on the territory of the Republic of Belarus is also carried out without adding to the accompanying documents and through PO boxes.

  If the item is large and cannot be dropped into the mailbox, then the delivery is carried out at the post office, and a notification f.PS22 is sent to the addressee in the mailbox about the receipt of a simple item at his address.

  At the same time, if, during customs control, customs officers charge duties (taxes) on a commodity investment moved to the IGO, then this species shipments are assigned an incoming number with the first two letters "AO".

  For information, we inform you that at each stage of the shipment, only registered (custom) letter-post items, insured letters, parcels and EMS items are registered and assigned to the accompanying documents.
  

• Why was my international mail sent back to the sender after customs clearance?

  According to the requirement of Article 315 of the Customs Code of the Customs Union, the postal operator is obliged to transfer all international postal items with a commodity attachment arriving at the international postal exchange institution to the customs authorities for customs inspection and customs inspection. The methods of such presentation are determined by the customs authorities. Based on the results of customs control, the customs officer makes a decision to release or return the shipment. In most cases, the reason for the return is the presence in the postal item of items prohibited from being imported into the country. When a postal item is returned by employees of RUE “Belpochta”, a label of form СN15 is attached to its shell indicating the reason for the return.

  On the website of RUE “Belpochta” there is a List of “items prohibited, conditionally allowed to be imported into the territory of the Republic of Belarus”, as well as Lists of other countries.

  According to paragraph 3 of Art. 24 of the Universal Postal Convention, postal services do not bear any responsibility for the actions and decisions taken by the customs authorities in relation to postal items under customs control.
  

• What are the processing times for IGOs?

  There are only stage-by-stage deadlines for processing postal items on the territory of the Republic of Belarus, approved by the management of the enterprise. For international postal items containing a commodity attachment, the deadlines may be extended by the period necessary to pass customs control.

• Why am I not provided with information on an international postal item addressed to my wife (brother, sister, father, mother ...)

  In accordance with Article 13 of the Law on Postal Communications of the Republic of Belarus, all postal operators are obliged to ensure the observance of the secrecy of postal communications. Information about the address data of service users, about postal items and their content, and other messages can only be issued to senders or recipients.

• Why was my international mail returned and I was not notified?

  According to article 5 of the Universal Postal Union Convention: any postal item belongs to the sender until it is issued to the addressee. Since the item has not been released for free circulation, designated operators must indicate the reason for the return on a CN15 label affixed to the envelope of the item.
  

06/03/2013 amendments were made to the Law on Postal Communications of the Republic of Belarus, this mainly affected recipients of international mail. Due to the fact that many were not aware of the upcoming changes, great amount parcels were returned. So I decided to make a post on this topic.

Information from the Belpochta website:

Dear Clients!
We draw your attention to the fact that, according to the Law on Postal Communication of the Republic of Belarus, the address data of users of postal services must contain information about an individual:
surname, name and patronymic (if any),
full postal address:
street name, house and apartment numbers, settlement name, post office index, district and region name, and for international mail - the name of the country of origin or destination.
At the same time, in accordance with the requirements of the Acts of the Universal Postal Union (Article RK of the Letter Post Regulations, Articles RP 146 of the Parcel Post Regulations), for all international postal items containing a commodity attachment, the sender duly fills out the customs declaration CN22 or CN23 (according to the instructions on the reverse side of the forms ), and it must be specified:
- a detailed description of the attachment in English, or French, interlinear translation into the language of the country of destination is allowed.
- the cost of each item, indicating the name of the currency (dollar or euro);
- the weight of the goods or the total weight of the shipment.
Filling in CN22 or CN23 with general information (gift, clothes, things) is UNACCEPTABLE.
Indication of incomplete address data of the addressee and a duly completed customs declaration create difficulties in the transfer of international postal items with a commodity attachment to customs control, in the delivery and delivery of postal items to recipients, and, therefore, the absence of the required information will lead to the return of items to the return address.

The postal tracking service of the Belpost website search.belpost.by has the following information:
!!!If you receive a record for your shipment " Recipient's details are required for transfer to customs«, You need to go to the form for filling in the recipient's data. Otherwise, the shipment will be returned, because. Incomplete information about the recipient!!!
However, one has to doubt the efficiency of the form, because after filling in all the columns and pressing the button " send data» On a new page, information appears in small print that the message has not been sent, so if you receive a record for your shipment “Recipient data is required to transfer to customs”, duplicate it to your email address to avoid a return

Belarus Post is a national postal operator that guarantees speed, reliability and availability. The main period in the history of the existence of the Belarusian post began in 1995. It was then that the development and implementation began latest services and technologies. Today RUE "Belpochta" includes 4,000 postal service units and 11,800 stations for tracking Belarusian mail and its forwarding. Postal routes are quite extensive, as Belpochta monitors the implementation of uninterrupted work. It is interesting to note that about 1,300 vehicles have been launched along these routes.

Much attention is paid to the forwarding and tracking of Belpochta on the territory of agro-towns. In this period of time, they provide services for making payments with fast data transfer. Internet access is also open and it is possible to pay using bank plastic cards. In general, 380 payment and reference terminals have been opened in Belarus. At the regional and international levels there is an automatic tracking system of Belpochta. It helps to obtain accurate data on the movement of a registered parcel or cargo in real time.

Belpochta keeps tracking and forwarding under special control, so it does not stop there. We plan to expand the range of services using the latest technological tools, develop a corporate logistics system, introduce latest ways servicing not only private, but also corporate clients.

Tracking parcels from China to Belarus

More and more buyers from Belarus are turning their attention to Chinese internet stores and sites such as Aliexpress, Banggood, GearBest and others. After paying for the goods, the issue of tracking parcels from China to Belarus becomes acute.

Use the special postal Parcel tracker and we will track your parcel from China to Belarus and show you exactly where your parcel is. Tracking mail from China to Belarus works accurately and without interruption, with translation into Russian, checking the status of the parcel at the Belarusian customs.

Belpochta tracking from China works in the same way as tracking parcels from any other country. You enter the tracking number, and our service will find where your parcel is, using many delivery service websites, including the Belpochta website. Searching for Belpochta shipments is very simple if you have a departure number, or a track number by which you can find the parcel in the transport company's system.

Track the package Belpochta

Both outgoing and incoming international parcels, can be tracked on the Belpochta website. The Belpochta website provides enough information to keep abreast of the movement of the parcel through the territory of Belarus. If it is important for you to know where the parcel is before it arrives in Belarus, or you want to know the approximate delivery dates, then our service will help you with this. With Belpochta, tracking parcels is easy and effortless, because you can even track the passage of a parcel through customs and immediately find out what customs duties you may need to pay.

Track the parcel at the customs of Belarus

To track the parcel at the customs of Belarus, you can go to the official website of the customs of Belarus. It is most convenient to track the passage of the parcel through the customs of Belarus on our website, because we will check several sites at once, including the website of the customs of Belarus, the website of BelPost, and the website of the country of departure, such as China Post.

The Belpochta service for tracking incoming international postal items allows you to clarify the recipient's data if they are incomplete (for example, the full name or address was erased during transportation as a result of damage to the package, only the surname is indicated, without the name; the sender did not fill out the customs declaration or filled out it is not complete).

So, when exporting a parcel to the Republic of Belarus, the tracking service will show the status “For transfer to customs, you need to clarify the data” and offer to fill out a special form where you will need to specify the requested data. This is necessary for customs to account for the receipt individuals goods sent to MPOs, since the duty-free threshold for receiving MPOs to one recipient is 22 euros. If the customs office detects that the duty-free threshold is exceeded, a duty will have to be paid.

Also, at the stage of receipt of the IGO for customs control, the Belpochta tracking service offers such a service as redirecting an international registered postal item to a postal point more convenient for the recipient, and not the one to which the parcel will be sent in accordance with the index indicated in the address.

Tracking parcels in the Republic of Belarus

As soon as the parcel crosses the border with the Republic of Belarus, tracking of the parcel on the territory of Belarus becomes available. First, the parcel goes to the international exchange point Minsk Pi-2, where customs clearance parcels, after which it is transferred to delivery in Belarus.

Tracking Belpochta parcels is possible both on the official website and on specialized postal trackers such as our service, which will track your parcel in China, Belarus, and calculate approximate dates delivery.

Belpochta tracks its shipments without any complaints. However, if you have any questions about your shipment, please call the pay phone + 375 17 226 01 73. This way you can get information on the tracking system, postal codes and postal codes.

How much is the parcel in Belarus

According to the official website of the Belarusian Post, the delivery time for parcels in Belarus, between regional centers is the Day of Sending + 2 days, excluding weekends and public holidays. Between the rest settlements Republic of Belarus - Departure Day + 3 days, excluding weekends and holidays.

BelPost intends to comply with the above deadlines in 95% of cases.

To find out how long a parcel takes from Minsk to Gomel or any other city in Belarus, track the parcel on our service and we will show you the approximate time of arrival of the parcel to Gomel or any other city, based on parcel delivery time statistics for the last 30 days.

Receiving a parcel at the Belarus Post

Parcels and EMS items are delivered to the address of the recipient (delivery in person). If the addressee is not present at the time of delivery, then a notification of the receipt of the parcel is dropped into the mailbox, according to which the addressee can independently pick up the postal item in the delivery service

Small packages and registered mail are issued at post offices.

In the event that payment is required to receive the parcel customs duty, then such parcels, even if it is an EMS parcel that needs to be delivered to your home, must be received at the delivery service or at the post office, having previously paid customs duty on the spot.

Statuses / Events of BelPost mailings

When tracking an international postal item on the RUE “Belpochta” website, you can see the following statuses:

"Receiving a shipment from the sender"- this entry means that the postal item was only accepted at the sender's post office.

"Completion of customs control"- entry means that the customs control procedure is completed.

"Dispatch"- means that the postal item has been sent from the international postal exchange office of the receiving place to the country of destination.

"Receiving a shipment at an office of exchange"- this entry means that the postal item arrived on the territory of the Republic of Belarus at the international postal exchange Minsk

"Passing through the customs zone"- from this status it follows that the postal item is included in the list for transfer to the customs authorities for passing the procedure of customs inspection or customs inspection

“For transfer to customs, it is necessary to clarify the data”- this entry means that during the preparation of the postal item for transfer to customs control, the fact of the absence of a customs declaration (not completely filled out) was established or there were problems with the address data of the recipient (only the surname or only the first name, surname and initials are indicated). This information necessary for the transfer of the item to the customs authorities that keep records of the receipt by individuals of goods sent in international postal items within a month, in an amount that does not exceed 22 euros, without paying customs duties

"Entered data saved"- this status means that the data entered into the form was saved successfully

"Sending a shipment to a local office" and the status "Transferred from Minsk (200400) POPP to ... .. (ХХХХХХ)" - the records mean that the postal item, after processing according to the technological process, was sent from the international postal exchange institution to XXXXXXX

“Arrived at the post office…. (ХХХХХХ)"- record means that the postal item has arrived at the postal facility

"Shipment prepared for pickup/delivery attempted"- a record means that the postal item has arrived at the postal facility, the postman has been notified of the receipt of the item for delivery to the addressee. Delivery is carried out on the day the item arrives at the postal facility or the next day (if the item arrived at the postal facility after the end of the postman's working day). If this entry appeared in relation to the parcel, then it means that a parcel was sent to the address of the recipient for home delivery or a notification was sent about the receipt of the parcel to his address

"Handed"- record means that the shipment has been received by the addressee

The cost of storing a parcel at Belpochta

On March 3, 2018, Belpochta introduced a fee for storing international registered parcels. Such information is posted on the website of RUE "Belpochta" with a link to the company's administration.

You will have to pay for storage for more than 7 calendar days in post offices of international registered small packages, letters with declared value, parcels, parcels, "M" bags and international express mail items. The tariff is 36 kopecks for each day of storage of one item.

About Belpochta

RUE "Belpochta" - the state postal operator of Belarus, a member of the Universal Postal Union since 1947, is a member of the EMS Worldwide Cooperative.

Track numbers of outgoing international registered postal items of Belpochta have the following format: RA-RZ…BY (small packages up to 2 kg), CA-CZ…BY (parcels 2-20 kg), EA-EZ…BY (EMS - departures)