Why does aliexpress take a long time to deliver? The parcel from "Aliexpress" does not come. What to do if the parcel from "Aliexpress" does not arrive on time. How long does the goods go from Aliexpress to Kazakhstan

Having ordered a product on Aliexpress and tired of waiting for it, the buyer begins to panic and wonders why parcels from Aliexpress take a long time. Don't worry too much about this because there is certain deadlines, during which the goods safely reach the customer, but sometimes you need to wait longer than a month.

It is important to control the process, because otherwise you can miss the deadline for the protection of the transaction, when the customer has the right to open a dispute and return the money in case of non-receipt of the goods.

If you are very interested in why an order with Aliexpress takes a long time, it is important to understand the delivery time. The standard time for delivery of a parcel to the buyer is from 20 to 45 days.

This period increases when it comes to the delivery of goods in the period January-February, since this is associated with the celebration of the New Year (first Russian, then Chinese).

The delivery time of the parcel depends on the delivery services used by the stores on the Chinese Internet site. For example, if a merchant sent a parcel by state-owned Chinese mail, the customer will receive the goods after 30-45 days. When using the services of Singapore or Hong Kong mail, you can receive the ordered goods much faster - in 20-30 days.

O approximate dates delivery for each postal service of Aliexpress, we wrote in the article -.

If the customer does not want to wait for the standard number of days during which the goods usually reach the addressee, then when placing an order, it is better to choose a large delivery logistics company, pay from $ 25 and not wonder why the package with Aliexpress takes so long. In this case, the buyer will be able to receive his goods in 7-20 days.

Sometimes goods with Aliexpress go for a really long time - over 2 months. This happens for various reasons that you should know in order to, if necessary, open a dispute on the site and return the money paid for the goods.

When a package with Aliexpress goes for a long time, this is due to:

1. problems encountered at customs;
2. congestion of postal services;
3. carelessness of employees of these services;
4. incorrectly specified address of the recipient, when the customer made a mistake in his address;
5. incorrectly specified address when sending, that is, the seller made an error when specifying the address of the customer.

The delivery time also depends on the type of transport by which the parcel was sent - by sea, by rail, airmail . There is also express courier delivery, thanks to which the customer can receive their goods much faster than if they were sent by high-speed airmail.

To our country, a parcel from China takes about 2-3 weeks if delivery is carried out by international mail China Post, serving 90% of parcels from the Chinese Internet site.

How is the delivery of goods from Aliexpress?

To understand why a package from China takes a long time, you need to know all the stages - from sending the goods to passing through various services:

As a result, it turns out that the goods from the Chinese Internet site reach the final buyer in our country in an average of 30-45 days. But sometimes you still have to wait much longer.

What to do if the confirmation of receipt of goods is coming to an end

When an order takes too long and seems like it will never arrive, it's important to take the right action. Be sure to keep an eye on the counter showing how much is left before the expiration of the buyer's protection period. As a rule, the period during which the buyer will receive his goods is indicated on the order page.

If there are 2 weeks left before the end of this period, it is better to write to the supplier and ask for an extension of this period. To do this, the site provides a special button, by clicking on which the customer will be able to extend the protection period for a while, but with the approval of the merchant.

Typically, suppliers respond to such a request after 3 days. If the seller conducts honest transactions on the Chinese Internet site, then he will confirm the extension of the protection period and ask the buyer to be patient.

Sometimes the merchant does not respond to the buyer's requests or does not want to extend the time to protect the transaction. But at the same time, he assures that the order has already been sent and is on its way to the addressee. You can't trust the seller's word.

If the seller does this or does not respond at all, then 5-7 days before the end of the protection period, if the parcel is not received, it is better to open a dispute and demand the return of the paid funds.

In the event that the customer did not receive his goods and opened a dispute on time, the money will be fully returned to him. After all, the seller receives money only after the customer has confirmed receipt of the parcel, or when the protection period has expired. A dispute should also be opened when the track number sent by the supplier is not readable, or this number is indicated deliberately false.

Now you know how long a parcel from Aliexpress can go and why it is sometimes delayed. The main thing is to follow her movements on personal page and, if necessary, open a dispute.

When is the best time to open a dispute if the parcel is still on the way, and the timer runs out

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When ordering this or that thing in the Aliexpress online store, we want it to arrive from China as quickly as possible. But sometimes it happens that the parcel is delayed and then a completely logical question arises, why does the parcel with Aliexpress take a long time to arrive?
Each aliexpress seller is obliged to guarantee the timely delivery of the goods.
If you purchased an item on AliExpress, but did not receive it within the time specified by the seller, you are entitled to a full refund.

How to determine how long the package with Aliexpress takes?

As for the delivery time for parcels with orders from Aliexpress, earlier in our article we wrote about how much parcels from Aliexpress take? .
According to basic guarantees trading platform Aliexpress, the maximum order delivery time is 60 days ( 90 days for delivery to Russia, 120 days to Brazil).
If you ordered any goods on Aliexpress, your rights are automatically protected in case of non-receipt of the goods within the specified time. That is, if the above terms have passed from the moment the seller sent the parcel, then it will be considered that the parcel from Aliexpress takes a long time.

The reasons why the package with Aliexpress takes a long time?

On average, an order with Aliexpress takes 20-40 days.
There may be such reasons for delaying parcels with orders from China:
- holidays (Russian, Chinese)
- workload of postal services,
- wrong address for receiving,
- incorrectly specified address when sending,
- customs delay
- workload of Aliexpress after the sale on November 11th.
- Chinese New Year .
The delivery time for parcels from Ali is also affected by the type of delivery by air, land, sea or courier.

What to do if the package with Aliexpress takes a long time?

If your package with Aliexpress takes a long time, then carefully monitor the counter showing how much is left before the expiration of the buyer's protection period.
As a rule, the period during which the buyer must receive his goods is indicated on the order page.
If your parcel from Aliexpress is delayed beyond the above deadlines, then:

1. You can only apply for a refund under this guarantee if the seller provides a money back guarantee.
2. You can apply for a refund by opening a dispute. This can be done no earlier than 5 days after sending the order by the seller and no later than 15 days after the expiration of the delivery time of the goods.
To do this, open a dispute on the order page. Remember that for each order you can open a dispute only 1 time.

- In the dispute, you must indicate whether the goods were received, as well as the desired amount of return. You can attach evidence in the form of photographs or scanned documents.
- Within 5 days, the seller must agree to your request or offer an alternative solution to the problem.
- If the seller does not reply to you within 5 days, the dispute will be closed automatically and the requested amount will be returned to you.
- If you are not satisfied with the seller's offers, you can escalate the dispute by submitting it to AliExpress.

Schematically, your actions will look like this:

Return full cost does not apply to such cases on Ali:
1. Your order was not delivered for reasons beyond your control (for example, an incorrect delivery address).
2. Your order was not delivered due to exceptional circumstances beyond the control of the seller (for example, the goods did not pass customs control or were delayed due to a natural disaster).
3. Other exceptional circumstances beyond the control of AliExpress.com.
4. Unauthorized payments made from your bank account (for example, if you made a payment for an item directly to the seller, bypassing payment system Aliexpress).

Do you have any questions? ask your question at

Hello dear friends and readers of my blog! Today I will touch on super mega important topic for those who like to buy in China.

I will share with you information about how much a parcel goes from China to Russia. Agree that this question is quite important, because we all want to get our parcels as quickly as possible. I will also tell you a little secret when you should not order from the Chinese, so as not to wait a very, very long time.

What is the cause of all troubles

Hard-working Chinese work at the China post office day and night and still do not have time to process all the flow of applications. After all, it’s not only you and me who buy in China, but if we take into account all the other transport load that falls on the mail ... It’s enough to remember how “lightning fast” our valiant Russian post works and then all questions will disappear by themselves.

The average delivery time for parcels to Russia is neither more nor less 20 calendar days. (On the example of a store Aliexpress) I repeat - this is an average. Sometimes more, but less is very rare. My order reached me in 14 days, but the longest crawled in 40 days. When ordering goods, be sure to pay attention to the line "shipping time". This is the time during which the seller is guaranteed to take your precious purchase to the post office, and there it will already be processed.

Main steps

Collection and dispatch of the order by the seller - usually takes from 3 to 7 days. Some craftsmen can send more than two weeks.

Reception of the delivery service of the departure with the order - the parcel goes to the post office and a track number is assigned to it (what it is and why you need to read).

Export - the time your package left Chinese customs. The most important and dangerous moment, because. here the parcel may be delayed for up to 30 - 60 days. After export, the order will move to you much faster.

Import and customs clearance– Your product is already in Russia. Usually the Russian customs service issues an order within 3 working days.

Delivery by Russian Post to the recipient - it is very difficult to calculate the time here, due to complex logistics. Maximum 2 weeks.

Receipt of the order - as soon as the order reaches the place of receipt, you are required to bring a notice, although you can do without a notice. The package with your purchases is stored in the mail for 30 days, then it can be sent back. Don't miss!

Now I am sharing with you a little secret about the time when you should not order goods from China. During the celebration of the Chinese New Year, none of the Chinese work - everyone runs merrily to celebrate this wonderful holiday. Postal workers are no exception. If you fall into the celebration period, then your purchase may be delayed for a couple of months in the Middle Kingdom. The most interesting thing is that the date of the celebration of the Chinese New Year is rolling and, accordingly, it is celebrated every year on different days.

Experience shows that the fastest goods arrive in the summer, because transportation is carried out by direct flights, not transit.

Another factor that can seriously affect how quickly your product arrives is customs. Here the parcel may be delayed for up to 2 months. Here's how lucky. Customs is a delicate matter ... Everything is clear here anyway.

The speed of delivery directly depends on which postal service you prefer. DHL and EMS will bring you a parcel with lightning speed, but they will also ask you for a price 3 times more than the cost of the purchase itself. With the help of EMS, the wedding dress reached me in 13 days (delivery of 2500 rubles - I was very lucky). Usually I use the free service of China Post or Singapore.

Summing up

Try to remember the following points, which can significantly affect the speed of delivery in the negative direction:

• Goods dispatch time
• Holidays when mail is closed
• Customs

As you can understand from this article exact time no one will give you information about the arrival of a parcel from China. Lets hope for the best!

Bye everyone! Don't forget to subscribe to blog updates!

Sincerely, Natalya Melnikova!

When ordering goods from aliexpress, you can’t wait to receive it as quickly as possible, see the desired item and enjoy a good purchase! Alas, this is not the nearest store, and the package still needs to wait. Therefore, so many are concerned about the question of how long they should wait and when the order will fall directly into their hands.

Delivery to Russia: methods and terms

The time for which the parcel from aliexpress will reach Russia depends a lot on which delivery method was chosen when placing the order. Each seller offers several options to choose from, both paid and free. There are a couple of postal services and express delivery companies with different delivery times for the buyer to choose from.

Therefore, the answer to the question "How much does a parcel with aliexpress go?" depends on which specific method is chosen. Most people prefer free shipping. Its conditions usually indicate that the goods will reach the addressee within 60 days. But usually the parcel goes much faster, and on average arrives in 3-4 weeks.

Sellers with aliexpress use the following delivery services:

• China Air Post

Most of the purchases fall on the Chinese postal service, so delivery is free. A large number of shipments greatly affect the speed of processing and therefore, this may be the longest time to receive your order. Maximum term– 60 days, but usually a month.

• Singapore Post, Sweden Post, Hongkong Post, Swiss Post

The period during which the parcel goes is 60 days for these mails, but, as a rule, parcels arrive much faster. The average time is 10-14 days for Singapure Post and Swiss Post, 15-30 days for Hongkong Post and Sweden Post.

• Posti Finland

By Finnish Post, the order takes only 2-3 weeks and rarely exceeds more than 25 days. The maximum allowable period is 35 days.

Paid express delivery. Using it, you can be sure that in less than 2 weeks the parcel will be at your post office.

• TNT, DHL

Most expensive paid services for the delivery of goods, who promise that in 5 days the precious purchase will be on hand. But how many days does it really take? Alas, the words of these services usually diverge from the deeds, and the package takes about 15 days. But the cost of their services is much more expensive than EMS. Does it make sense to overpay if the terms are approximately equal.

If there is no desire to wait, and you want the delivery of the desired item to be carried out as quickly as possible, it makes sense to use paid postal services when the goods are only 2 weeks old. But if the purchase was inexpensive, or you don’t want to overpay a third of the cost of the product, then you can wait and use the services of China Air Post. But in this case, you will have to wait at least three weeks, or even 2 months. Everyone has their own choice.

How to track an order

In order for the buyer to know whether his parcel is coming to him and where it is at the moment, the seller, when sending the parcel, receives a track that informs the client. You can see this track in the information section about the purchased product, which also indicates on which site it can be used.

It is enough to enter the track number to get the data, place and date of arrival. This allows the buyer to see that it has indeed been shipped and is on its way. But sometimes it happens that the package is not traceable, and the service gives out that the code is incorrect. What could be the reason?

When buying an inexpensive item, it is not uncommon for the seller to indicate the left track. Therefore, immediately upon detection of such a fact, you should immediately demand a real code from the supplier or contact the aliexpress service. The item may not have been shipped.

How to speed up the receipt of a parcel with aliexpress

The buyer has a small opportunity to influence that the goods are delivered a little faster. Sometimes, reluctantly, having made an order from the wrong seller or at a bad time, he can receive a package one and a half to two weeks later than if he knew some of the nuances.

When ordering, pay attention to the period during which the seller must send the goods. Usually it is 7 days, although some sellers who have goods directly in stock indicate a period of 2-3 days. But sometimes you can meet 10, and even 15-20 days. Therefore, an inattentive buyer who has not paid attention to this small item runs the risk of being very surprised a couple of weeks after making a purchase that his order has just been processed and finally shipped.

The greatest shopping rush occurs before the holidays, especially before the New Year and Christmas. The mail is overloaded with parcels, employees do not have time to process an endless stream of parcels. Delivery time is extended. If you do not want to wait too long for your order, try to shop a couple of months before the “hot season”. So you will get the things you like much faster and spend less time waiting, and nerves, if suddenly the protection period has come to an end, and the package has not yet arrived.

How much a parcel goes depends on many factors: the type of postal service, its workload, holidays, and so on. You have to be patient and wait. Soon your parcel will be with you!

Many people ask themselves this question, who has ever ordered parcels from China. The thing is that the time for which the parcels arrive will depend directly on a particular postal service through which the delivery takes place. postal item. The fastest postal service it could be considered courier express delivery, which in its speed can even outpace regular mail, which delivers parcels by airlines.

In the CIS countries, goods from AliExpress reach almost the same speed. But you need to take into account the fact that recently the Russian Post has concluded an agreement with Chinese partners, or rather with China Post, thanks to which the delivery time for parcels and items from China will be significantly reduced. Most parcels and shipments from China are sent by the free postal service, which is owned by the state. In addition, there are a number of other postal senders, each of which requires different amounts for their services. The more expensive the delivery, the more likely it is that the parcel will arrive from China safe and sound for short time, it can also be tracked on any of the mail sites.

In the event that free shipping is selected, then you will have to wait from 20 to 60 days. If during this time the parcel has not arrived to you, then you can safely open a dispute and return cash. But there are also unforeseen circumstances when great amount parcels from China or from Hong Kong, this may be due to the fact that there are some holidays in this country and a lot of parcels accumulate over the weekend. For example, in China, they celebrate Chinese New Year from February 15 to February 24 inclusive, this must also be borne in mind. You will have to wait some time for the sellers to come out over their holidays and be able to send you a package.

It is also worth noting that some parcels are checked by customs in the border area. A prohibited product that was ordered in China can be confiscated altogether. Sometimes this procedure can take from several days to 2 weeks.

Now consider the five stages of ordering a parcel from China:

1. Payment is made by the buyer within 24 hours.
2. The seller, having received payment, must send you a parcel within this period, which is indicated in the product description. Usually it is from 3 to 10 days.
3. Before the package reaches customs service, she will go through several Chinese sorting centers, where she will also lose a lot of time, but no more than 10 days.
4. If you order sending by regular free mail, then in this case the parcel will be on average 20 to 30 days on the way. But if you choose paid delivery, then these terms can be reduced by almost half. In the most unforeseen case, the parcel can be on the way for up to 60 days, if the parcel has not arrived, then the seller is obliged to fully refund your payment.
5. After the parcel passes customs clearance, it is transferred to the nearest post office of our Russian Post and then sent to your post office. This may take 2 to 10 days.

Also, do not forget about the cleanliness of Chinese sellers on Aliexpress, who may provide you with the wrong postal identifier and not send the parcel at all.

Parcels in Russia are sent for a long time due to the large distances and the size of our country. In smaller countries, parcels arrive much faster.