An open letter to A.B. Miller about the arbitrariness of employees of Gazprom Gas Distribution Krasnodar. Fraud warning letter from gazprom mezhregiongaz

Sent to the Prosecutor's Office.

I, being the owner of apartment number 192, at st. Frunze 34, took the notice to registered letter from the mailbox at the specified address, approximately November 9-10, 2017, on November 16, according to this notice, a letter was received from the Housing and Public Utilities Management Company "Service Center", which stated that I, as the owner of the living space, did not provide access to gas equipment and must without fail to do so, otherwise the issue will be resolved in court.
Prior to this letter, I emphasize this, there were no visits and no contacts with representatives of JSC Gazprom Distribution Far East, either on weekdays or on weekends, despite the fact that it is very easy to find household members at home, at least on weekends . To receive a letter with threats of a court in such a situation is somewhat discouraging. Considering the experience of communicating with the employees of JSC Gazprom Distribution Far East, I assumed that you just need to call them, since the number was attached in the letter, and agree.
Due to health issues and simply higher priority issues, this procedure had to be shelved. I returned to her on December 5th. Three calls were made to 417-413 on December 5, the call was invariably answered by a robotic answerer offering to press numbers depending on the purpose of the caller. Since all the points related to maintenance issues, and I needed to agree on checking gas equipment, I, as the answering machine explained, waited for the end of his message, or pressed zero to connect with the operator. All my three calls were not answered by the operator, the call was simply cut off after some time. On December 6, I resumed trying to get through to someone on this number, 2 attempts ended in exactly the same way as 3 the day before. For the third time, I already tried to randomly select another item, and after a long silence on the phone, I heard someone's cherished voice in the phone's speaker.
The girl answered (further conversation in the retelling, I could have missed something, confused something in chronology), there was no return greeting to mine, no idea who I was talking to, however, the girl’s tone was quite neutral. I explained that I had received a letter and wanted to arrange a date/time for their employee to visit. The girl inquired about the address in question, I dictated, after which the girl's tone changed dramatically, for reasons completely unknown to me, they announced to me in a rather defiant tone that I was a violator - I did not pass the test. Well, I clarify that I want to schedule this check, the girl asks when it is possible for me, I indicated that it was on a day off. After that, the girl, as if off the chain, began to tell me in raised, impudent tones that no one would come to you on the weekend, to order me to set the time on weekdays at the time that suits THEM. Here I couldn’t stand it anymore, I demanded that she measure her tone, to which I automatically blurted out: “I speak in an absolutely normal, working tone,” from which I concluded that for the employees of Gazprom Distribution Far East, this is the norm. Further, the degree of conversation only increased, they sprinkled claims on me, already half-shouting, that they had come to us many times already, there was no one at home, even on weekends and they left a bunch of notes (which was not in sight). This was followed by my denials of these statements, which were ignored (it is absolutely impossible that the young lady was wrong) and my response claims that it was even impossible to get through to them. Their girl parried masterfully, with the hardening of a real worker of the bureaucratic machine, in its most negative manifestations, scornfully and defiantly spitting: "Now we got through!"
Breaking into a scream, I demanded a second time that the girl measure her tone, to which she, completely unconcerned that she herself had been screaming at me for about three minutes in the most arrogant and boorish way, yelled "Why are you shouting at me!". After that, it became clear that there would be no sense in this conversation, so I had to interrupt it.

Regarding the above incident, I ask for the following:
1. Explain whether the actions of JSC Gazprom Distribution Far East are lawful in asserting my violation of any norms and threats by the court, based only on unconfirmed and unrecorded visits of their employees and mysterious notes that no one has seen.
2. Take measures against the employees of JSC Gazprom Distribution Far East to stop boorish and unacceptable communication with customers (this is not the first time)
3. To advise on the issue of further actions to check gas equipment, taking into account the fact that on a weekday I absolutely cannot do it, and on Saturday-Sunday JSC Gazprom Distribution Far East refuses to check.

Residents of an apartment building at the address: Krasnodar Territory, Anapa District, s. Tsibanobalka, st. Sadovaya, d. 54B with a request to place an open letter to the Chairman of the Management Board of PJSC Gazprom A.B. Miller in order to draw attention to their problem related to the arbitrariness of employees of Gazprom Gas Distribution Krasnodar JSC in the process of connecting (technological connection) of their residential building to gas distribution networks.

Fulfilling this request, we place open letter on the information portal GIGO. We also ask everyone who is not indifferent to spread the information below.

Chairman of the Board
PJSC Gazprom, Deputy
Chairman of the Board of Directors
PJSC Gazprom

A.B. Miller

BOX 1255, St. Petersburg, 190900

from residents of an apartment building at the address: Krasnodar Territory, Anapsky District, s. Tsibanobalka, st. Sadovaya, 54B

OPEN LETTER

Due to the arbitrariness of the employees of the gas distribution organization of Gazprom Gas Distribution Krasnodar JSC, our 33-apartment residential building, located at the address: Krasnodar Territory, Anapa District, s. Tsibanobalka, st. Sadovaya, 54B, has not yet been connected to the gas distribution network.

On July 27, 2015, the developer of the above multi-apartment residential building Morar N.I. signed an agreement with Gazprom Gas Distribution Krasnodar on connection (technological connection) to gas distribution networks. The heating and hot water supply system, according to the project, is provided individually with the installation of heat generators in each apartment.

On October 18, 2018, the gas consumption network was put into operation in accordance with the procedure established by law. The executive and project documentation for our house was sent by the employees of Temryuk Branch No. 13 to Gazprom Gas Distribution Krasnodar JSC to the Deputy General Director - Chief Engineer Shalimov D.V. to obtain a special "permit" to carry out work on the tie-in of an underground low-pressure gas pipeline to our apartment building. To date, such a "permission" has not been received by the employees of Branch No. 13, and they, in their words, cannot proceed with the tie-in of the gas pipeline.

In mid-January 2019, the tenant of our house Beley V.I. phoned the deputy chief technical department Yatlov Ya.Yu., who said that the tie-in was allowed, the documents were sent to branch No. 13, and the work would be done within 3-4 days. However, these allegations were not true, and the gas pipeline was never inserted. Instead, a response came from the Ministry of Fuel and Energy Complex and Housing and Communal Services of the Krasnodar Territory to our oral appeal to the Governor of the Krasnodar Territory that in order to tie in the gas pipeline, the residents of the house must conclude gas supply agreements with Gazprom Mezhregiongaz Krasnodar, which is a gas supply monopolist in the municipality of the city Anapa resort.

On February 21, 2019, we got through to the Deputy Chief Engineer of Gazprom Gas Distribution Krasnodar O. V. Solinov, who said that he would solve the problems. However, since then he has not called back or even informed when they plan to start the tie-in.

On March 19, 2019, we received a letter from the Ministry of Fuel and Energy Complex and Housing and Public Utilities of the Krasnodar Territory stating that the gas pipeline would not be tie-in until Management Company will not enter into an agreement Maintenance in-house gas equipment, and residents of apartments - in-house gas equipment with Gazprom Gas Distribution Krasnodar JSC, which occupies a dominant position in the market for maintenance and repair of gas equipment in the territory municipality resort city of Anapa. Letters of the same content were received from the administration of the municipality of the resort city of Anapa.

It should be noted that Gazprom Gas Distribution Krasnodar JSC is not the only specialized organization that carries out maintenance and repair of gas equipment in the municipality of the resort city of Anapa.

About a week ago, the office of our management company was visited by the deputy chief engineer of branch No. 13 of JSC Gazprom Gas Distribution Krasnodar, Okhremchuk S.I. agreement with branch No. 13 of Gazprom Gas Distribution Krasnodar JSC, otherwise the tie-in will not be made. Residents of apartments will have to conclude contracts for the maintenance and repair of in-house gas equipment only with branch No. 13 of JSC Gazprom Gas Distribution Krasnodar on their terms, otherwise residents will not be able to conclude contracts for the supply of gas with their affiliated organization LLC Gazprom Mezhregiongaz Krasnodar, which occupies a monopoly position in the market.

We consider the conditions of branch No. 13 of JSC Gazprom Gas Distribution Krasnodar to be obviously unfavorable for us for the following reasons:

- employees of branch No. 13 deliberately create queues when concluding contracts in order to collect fees typical for organizations that occupy a monopoly position in the market: for “accelerating” the process of passing documents, that is, in the case of transferring a certain amount Money directly to a specific employee carrying out a particular operation, the documents will not be artificially unreasonably delayed; there is also a “service” for organizing a “green light”, that is, documents in the case of a “offering” will not be artificially unreasonably faulted;

– the prices for services are higher than the market average, while the price of maintenance is not indicated in the contract at all: an empty space is deliberately left in the price column so that later you can enter any desired price of the contract unilaterally;

– according to the contract, a 100% prepayment for services for the year is provided, according to the current price list, the money must be paid to the cash desk of the enterprise within 10 days, the employees require the signing of an act of work performed, which is drawn up in a single copy and remains in branch No. 13, otherwise the signed contract is issued will not be on hand;

- the imposition of the conclusion of an agreement for the maintenance of a gas boiler worth more than 5,000 rubles per year, also with an act of work performed, drawn up in a single copy;

- a derogatory attitude towards customers, outright rudeness of the attendants, constant requisitions, incompetence, including maintenance specialists.

It is quite obvious that maintenance and service work will not be carried out in the future for the prepayment made, since the acts of completed work have already been signed. It also raises doubts about the need for service maintenance of a new boiler, which is still under the manufacturer's warranty. Moreover, these works are not mandatory. Accordingly, all actions of employees of branch No. 13 when concluding contracts for maintenance and repair, in our opinion, represent the collection of funds through deceit and breach of trust.

These actions of the employees of Gazprom Gas Distribution Krasnodar, associated with pressure on us, deprive us of the right to choose a specialized organization for the maintenance of in-house and in-house gas equipment. Contrary to the law Russian Federation, including consumer protection and antitrust. Under these conditions, the reason for the delay in connecting (tie-in) the gas consumption network of our house to the gas distribution network of JSC Gazprom Gas Distribution Krasnodar is absolutely understandable.

In violation of clause 104 of the Rules for connection (technological connection) of capital construction facilities to gas distribution networks, approved by Government Decree No. 1314 dated December 30, 2013 (hereinafter referred to as the Rules), JSC Gazprom Gas Distribution Krasnodar imposes on us services and obligations that are not provided for by the Rules .

At the same time, the requirements of clause 98 of the Rules and Conditions of the Agreement are not met, according to which Gazprom Gas Distribution Krasnodar JSC is obliged to carry out connection (technological connection) actions no later than established by the agreement on connection of the day of connection (technological connection). In addition, the Rules and the contract for connection (technological connection) do not provide for the requirements to conclude contracts for the maintenance and supply of gas and provide copies of such contracts to JSC Gazprom Gas Distribution Krasnodar before the connection (technological connection) is performed.

According to paragraph 35 of the Rules for the use of gas in terms of ensuring safety in the use and maintenance of in-house and in-house gas equipment when providing public service on gas supply, approved by Government Decree No. 410 of May 14, 2013, the lack of technological connection (connection) of an apartment building to the gas distribution network is the basis for the refusal of a specialized organization to conclude an agreement on the maintenance and repair of in-house and (or) in-house gas equipment.

Judging by the information posted on the official website of the deputy of the State Duma of the Russian Federation, member of the Central Headquarters of the Public Popular Front Kostenko N.V. in the Internet information and telecommunications network at http://xn--80aaptbdlfhd3ahf0lwb.xn--p1ai/gazprom , the violations we have described are of a systemic nature. In February 2019, the Prosecutor's Office of the Krasnodar Territory submitted to CEO JSC Gazprom Gas Distribution Krasnodar Rudnev A.V. the idea of ​​eliminating violations “associated with the illegal collection of an annual prepayment for the services provided, while the rules for the provision of utility services for gas supply, approved by the Government of the Russian Federation, clearly state that “payment for services for technical equipment in-house gas equipment is carried out after their acceptance by the consumer.

We know that the violations described by us during the connection of gas have become common practice also in the municipality of the resort city of Anapa. JSC "Gazprom gas distribution Krasnodar" ultimately "pressures" people and legal entities, forcing them to accept their terms, while using the administrative resource in the form of support from the administration of the Krasnodar Territory and the administration of the municipality of the resort city of Anapa, which send letters indicating the requirement to conclude an agreement on the maintenance and repair of gas equipment with an economic entity that occupies a dominant position in market - JSC "Gazprom Gas Distribution Krasnodar".

However, after that anti-human and immoral attitude towards us from the employees of Gazprom Gas Distribution Krasnodar JSC, we, if there is an alternative, do not want to have any relationship with this organization and will still seek justice and restore our rights.

We turned to the Komsomolskaya Pravda newspaper, in connection with which the Krasnodar branch published an article “They have been waiting for the promised 3 years”: gas has not been connected to residents of an apartment building in Anapa since 2015”, posted on the Internet at https://www. kuban.kp.ru/daily/26956/4009847/. Journalists sent inquiries to Gazprom Gas Distribution Krasnodar JSC and the Ministry of Fuel and Energy Complex and Housing and Public Utilities of the Krasnodar Territory in order to clarify the situation. Material is being prepared to be published in the federal media.

The actions of the employees of Gazprom Gas Distribution Krasnodar JSC are literally deadly for us. Mostly pensioners live in the house. So a resident of our house: a participant and a disabled veteran of the Second World War did not live to see the gas supply. On this occasion, a request was sent to the federal television program "Man and the Law" in order to make public what is happening.

A complaint was sent to the Office of the Federal Antimonopoly Service for the Krasnodar Territory.

An appeal is being prepared to the Prosecutor General's Office of the Russian Federation in order to obtain a legal assessment of the actions of employees of the Gazprom group of companies and bring specific individuals to justice.

Based on the results, a statement of claim will be sent to the court in order to recover material and moral damage, including from specific individuals.

The information space has recently been filled with reports of illegal actions by Gazprom Group employees, mainly top managers, especially in the southern regions of Russia.

We are forced to state that the situation that has developed in the Krasnodar Territory is also far from the legal field.

By the will of the workers commercial organization JSC "Gazprom Gas Distribution Krasnodar", officials administration of the Krasnodar Territory and the municipality of the resort city of Anapa, we do not have the opportunity to fully live in our premises, are limited in the use of energy resources, in fact, we are in the position of "deceived equity holders".

We understand that we are not addressing the body state power, but to the leadership of a global transnational energy company - the largest gas supplier to Europe and Turkey (information from the official website
gazprom.ru), which has purely commercial interests on the territory of the Russian Federation, but we still hope that our complaint will not go unnoticed and at least an internal investigation will be carried out, since the methods and techniques used by employees of the Gazprom group in relation to their future subscribers inside countries, in our opinion, are in conflict with the norms of corporate ethics, not to mention violations of the legislation of the Russian Federation.

On the territory of the Anapa District, one of the most expensive projects of PJSC Gazprom, the South European Gas Pipeline, is currently being commissioned. investment project“Increase in gas supply to the southwestern regions of the Krasnodar Territory”, respectively, the free capacity of PJSC Gazprom in the Anapa region should be in excess. In light of this, I would like to draw the attention of the Gazprom management to such a main task of the Company, enshrined in Article 3 of the Charter, as ensuring non-discriminatory access for any organizations operating in the Russian Federation to the free capacities of the gas transmission and gas distribution networks owned by the Company in the manner prescribed by the Government of the Russian Federation, and to assist in completing the procedure for connecting (technological connection) of our house to the gas distribution networks of the gas distribution organization JSC Gazprom Gas Distribution Krasnodar, affiliated with PJSC Gazprom.

A pretty "gift" during the New Year holidays was given to many residents of the regional center by gas workers in the Vladimir region. As it became known to us, several thousand residents of Vladimir received “letters of happiness” from Gazprom Mezhregiongaz Vladimir about the upcoming shutdown of apartments from gas from ... January 10, 2017!

We can only judge the exact number of notifications. In any case, the press service of Mezhregiongaz confirmed to us that their number is very significant. For example, every second employee of our editorial office received an angry notification, although none of us has debts for gas.

So, in the "letters of happiness" residents are accused of not complying with the decree of the government of the Russian Federation No. 549 of July 21, 2008, in connection with which subscribers are warned about a possible suspension of gas supply from January 10. People were informed that they allegedly did not have valid contracts for the maintenance and repair of gas equipment, concluded with specialized organizations.

Most of the subscribers who regularly pay gas bills were outraged that citizens were given only one (!) working day to correct the situation - January 9, during which people need not only to conclude an agreement (the letter contains a list of 4 "potential" companies, engaged in maintenance), but also bring this agreement to the office of Mezhregiongaz at the address: Mira Street, 34.

Otherwise, the gas workers promise to massively turn off the gas supply to apartments from January 10, and they promise to shift all the costs associated with disconnecting and reconnecting appliances to the owners of the apartments.

A contact phone number is indicated in the letters, but it is not possible to get through to him today. However, this is not surprising, given the mass distribution of "letters of happiness"!

We managed to get in touch with the head of the press service of Gazprom Mezhregiongaz Vladimir, Roman Kazanevich, who confirmed that this mailing was really a mass one.

– Of course, no one will go door-to-door tomorrow for the purpose of massive shutdown of gas Kazanevich explained. - But subscribers will still have to conclude contracts - no one has canceled the government's decree!

So why was it necessary to scare the people of Vladimir with a possible disconnection from a vital utility service in case of non-fulfillment of the conditions of Gazprom within just one day? And do people really have to visit the offices of structures affiliated with Gazprom in order to conclude standard contracts? Isn't it easier to send them to subscribers by mail?

Kazanevich could not answer these questions right off the bat, the head of the press service promised to look into the situation and distribute an official press release to the media within 2 hours. Follow our publications, this news will be updated soon!

Gas / Gasification and gas supply

The Gazprom company in the Rostov region sent warnings to its subscribers about impending gas shutdowns. Consumers of Gazprom Mezhregiongaz Rostov-on-Don were warned that the absence of a gas equipment maintenance agreement could be the basis for stopping gas supply. However, the employees of the Russian Post threw the correspondence into a landfill.

The scandal erupted after photos of a dump of letters with the Gazprom logo appeared on social networks. A few days later, the data received official confirmation.

“The letters found at the landfill of the Zapadny microdistrict of Rostov-on-Don are notifications from Gazprom Mezhregiongaz Rostov-on-Don LLC about the termination of gas supplies to subscribers due to the lack of an agreement for the maintenance of in-house gas equipment (TO VDGO),” the official message of the Rostov gas company.

The press release clarifies that subscribers are required to conclude an agreement for the maintenance of VDGO - otherwise Gazprom Mezhregiongaz Rostov-on-Don LLC has the right to stop gas supplies to subscribers even during the heating period.

According to the gas workers, Gazprom Mezhregiongaz Rostov-on-Don and the Russian Post conducted an internal investigation into the discarded notifications. The scattered written correspondence has already been collected and will be delivered to the recipients.

Subscribers who have not entered into a maintenance contract will be disconnected

The gas company informs that according to the "Rules for the supply of gas to meet the domestic needs of citizens", approved by Decree of the Government of the Russian Federation dated July 21, 2008 No. 549, the subscriber is obliged to conclude an agreement for maintenance of the VDGO with a specialized (gas distribution) organization and provide a copy of the contract for the territorial area of ​​Gazprom Mezhregiongaz Rostov-on-Don LLC.

In the absence of such an agreement, Gazprom Mezhregiongaz Rostov-on-Don LLC has the right to unilaterally stop gas supplies.