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How to pay utility bills through Belarusbank. Internet banking system of JSC JSB Belarusbank. What to do if you forgot your login or password

In Belarus it is much more difficult to pay for various goods and services via the Internet than in Russia. However, this does not mean that it is impossible to make transfers online. You should read the instructions on how to pay for the Internet through Internet banking of Belarusbank. This way you can pay for the provider’s services directly from your computer without leaving your home. You can also pay for your home phone through Internet banking Belarusbank, about which we'll talk in this article.

Instructions for paying for the Internet through Internet banking of Belarusbank

Find your provider in the list. MTS and BYFLY Internet are very common in Belarus. However, these are not all providers who provide their services in the country.
Enter all required payment details.
Enter the transfer amount and confirm the payment.

Important! To avoid having to re-enter all the payment information next time, you should save your payment template. The next time you transfer, you will not have to go through all these steps described above.

You can also pay for the Internet using a card through the provider’s website. To do this, you will need to log in to your personal account, and then go to the payment section. There you should select the method - “From a bank card” and indicate the necessary data to replenish your account.

Don't forget that if you pay via personal account on the bank's website, you should very carefully check the correctness of the entered data. Special attention need to pay attention to the number personal account. If you make a mistake, the funds will be sent to another account. It will be possible to return the money later, but doing so will be problematic.

You can pay for the MTS Internet installment plan you once took in exactly the same way. The steps for transferring funds will not be different. MTS provides installments for a short period of time, and then withdraws funds from the account. To continue using the services, the debt must be paid off.

Home phone payment

Select your recipient cash– a company that provides you with its services.
Indicate the contract number and double-check it carefully. If you have the opportunity not to enter it manually, but to copy it, then it is best to do just that. In this case, you will definitely not make a mistake.
Enter the amount to pay.
Click on the “Continue” button.
Check the information you entered on the page.
Click on the “Pay” button to send the funds.

In this case, no commission will be taken. That is why this method of replenishing an account is the most profitable and convenient.

Other payment methods for Internet in Belarus

If you have a bank card, then it will be easier to go through the registration procedure in your personal account and use all the features of online banking. The fact is, through your personal account you can pay not only for Internet and telephone, but also public utilities, mobile communications, loans and taxes. All these procedures can be carried out online and without contacting the bank. You don’t have to stand in lines and juggle your time so that you can get to the banking organization while it’s still open. Through Internet banking you can pay for services at any time that is convenient for you.

ASB Belarusbank - login and registration in the system is available below. ASB Belarusbank Internet banking was created so that clients could manage accounts and carry out banking transactions via the Internet. To enter your personal online banking account, you must first register.

ASB Belarusbank - login and registration in the system for citizens of the Russian Federation

https://ibank.asb.by/wps/portal/ibank/ib_reg

You can also visit the office financial institution and the employee will register for the service. An account can only be created in one instance. Re-registration unacceptable. Also, an online banking client must have one code card.

Visit a branch or center banking services. You should have a bank payment card and passport with you.
Next, the form is signed.
After some time, the user will receive login information for online banking.
The company requires you to activate the session key card in the information kiosk.

Sometimes when registering online. In this case, you simply entered incorrect data. Correct any errors and try again.

Precautions

If the client enters the password or session key incorrectly three times, login will be blocked. You can unlock the entrance to your personal account using SMS.

What is prohibited to do when you perform operations:

Use browser buttons (forward or back).
Refresh the current page.
Open new countries in a browser tab.
Close the window if final information about the operation has not been displayed.

System capabilities

Repay loans.
Pay utility bills.
Make payments to service providers.
You can pay for all services with one button.
View the history of replenishment of deposit accounts.
Transfer funds.
View payment history for services.
Receive statements of incoming and outgoing transactions and much more.

What is Internet banking?

Internet banking– a service provided by JSC JSB Belarusbank (hereinafter referred to as the bank) for monitoring, managing accounts and carrying out banking transactions via the Internet.

The “Internet banking” system of OJSC “JSSB Belarusbank” (hereinafter referred to as the “Internet banking” system or system) is a software and hardware complex that ensures the functioning and provision of Internet banking services.

System Requirements

To work in the Internet banking system, you will need a computer with a modern Web browser that supports 256-bit encryption (Internet Explorer 8.0 and higher, Firefox 22.0 and higher, Opera 11.0 and higher, Safari 5.0 and higher, Google Chrome 24.0 and higher) and Internet access.

If you encounter difficulties when logging into the Internet Banking system, we recommend updating your browser to the latest version.

Registration in the Internet banking system

To use the Internet Banking service, you must register it. You can contact the bank directly or fill out the registration form on the bank's website, as well as register using your MSI account.

A client of the Internet banking system, like a bank client, is unique, that is, one bank client can have only one account to access the Internet banking system.

Attention!

One client of JSC JSB Belarusbank can only have one account in the Internet banking system.

Registration at a bank institution

If you register with a bank institution, you need to:

Contact the Central Management Office of the head office, regional (Minsk) department, branch, branch or banking service center of JSC "JSSB Belarusbank" (hereinafter referred to as the bank establishment) with an identification document and a bank payment card issued by the bank (hereinafter referred to as the card);
Inform the responsible executive of the SMS code received to the number mobile phone.
Sign the application form for banking services to the client using the Internet banking system.
Get Username (login), password (password);

Online registration

When filling out the Application Form via the online registration service on the bank’s website, you need to:

Attention!

OJSC "JSSB Belarusbank" is not responsible for the theft of confidential information, its disclosure by you, including using malware(viruses, spyware) running on the personal computer from which you access the Internet banking system, as well as in the case of working with the Internet banking system without using a trusted SSL certificate.

Login to the Internet banking system

To log into the Internet banking system you need:

In the address bar of your Internet browser, type: either one of the addresses of the bank’s corporate website: http://www.asb.by/ and follow the link “Internet banking”;
Enter the Username (login) and password (password) in the appropriate fields, click the “Login” button;

Attention!

When logging into the system for the first time, change the password issued during registration at the bank!!!

Attention!

If you enter the wrong password three times, logging into the system will be blocked!!! If it is not possible to unlock your account via SMS, you can use the “Forgot your password?” service. (password change with automatic unlocking) or contact the Contact Center operator by phone 147 , on weekdays from 08:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must tell the bank employee the user name and code word you specified during registration.

Attention!

When logging into the Internet banking system, a situation may arise when you need to re-enter authorization data. The source of such situations is the incorrect termination of a session in the system on the client side (closing the browser without logging out).
As a solution, we suggest clearing your web browser cache and deleting cookies, and then refreshing your browser page. You can view the procedure for this operation in search engine Google by typing “clear cache and cookies.”

Linking a mobile phone number to receive a one-time SMS code (authentication code)

To activate the ability to log in to the system using a one-time SMS code, you must select the menu item “My Profile” → “Personal Data” → “Change Data”. In the dialog box that opens, indicate the desired mobile phone number to receive SMS codes, the telecom operator (MTS, A1, Life) and select the “Use mobile phone when logging in” option. Next, click the “Save” button.

Login using a one-time SMS code (authentication code)

To log in to the system using a “One-time SMS code”, you must enter your login and password in the appropriate fields, select the “One-time SMS code” authentication type located under the authorization data entry form, and click the “Login” button. At this moment, it is checked whether the client’s mobile phone is configured in the Internet banking system to receive SMS codes. If not configured, a message appears asking you to set up a phone number to receive codes. If the verification is successful, a code will be sent to your mobile phone number, which must be entered into the SMS code entry form. If the client successfully enters the login, password and SMS code, the system is logged in.

Attention!

The SMS code contains Latin lowercase letters and numbers!!!

If the code sent to your phone was not received or was lost, then you need to click the “Cancel” button in the SMS code entry form and repeat the authentication again.

If you make a mistake THREE times when entering your login, password or one-time SMS code, access to the service is automatically blocked.

In the case of a 3-fold blocking of a user in the system, provided there is no successful login between blockings, you must come to any bank institution and fill out an application to unblock the client in the Internet banking system or use the “Forgot your password?” service. (password change with automatic unlocking). When contacting a bank institution, you must have an identification document with you.

Available operations in the Internet banking system

In the Internet banking system you can carry out the following operations:

1. View account balances.
2. Opening, replenishment and early repayment of deposit accounts.
3. Repayment of loans.
4. Purchase of securities.
5. Insurance.
6. Payments to service providers (utilities, communications, electricity, etc.):
6.1. Arbitrary payments (payments based on details provided by service providers).
6.2. Payments in favor of service providers under direct banking agreements.
6.3. Payments in favor of service providers using the “Settlement” system (AIS ERIP).

Attention!

System "Calculation" (AIS ERIP) - automated information system a single settlement and information space created by the National Bank of the Republic of Belarus. Information about the location of the service in the Service Tree and the procedure for paying for the service can be clarified by contacting the Contact Center of the Calculation system. Phone: 141, e-mail: [email protected].

7. One-button payment.

List of templates.

8. Translations of WESTERN UNION.
9. History of replenishment and viewing of statements for deposit accounts opened in the system.
10. Transfer of funds.
11. Management additional services for the cards used.
12. Viewing the history of payments by type of service performed in the system.
13. View information on outgoing and incoming transactions made using card details, in the amount of 10 transactions in 7 days.
14. My profile:

Personal data (editing contact details);
Password settings;
Pay slips.

Attention!

The list of available operations can be changed and supplemented!!!

Online stores and online services that accept payments through the Internet banking system of OJSC ASB Belarusbank

OJSC "ASB Belarusbank" provides the opportunity to securely pay for orders from online stores and online services that have entered into an agreement to accept payments:

payment for tickets to Belarusian railway(https://poezd.rw.by/);
purchase of coins sold by JSC "ASB Belarusbank" (http://shop.asb.by);
payment for services National Library Republic of Belarus (http://nlb.by);
payment for services Central scientific library them. Y. Kolas NAS of Belarus (http://edd.bas-net.by).

Setting up a card to use as the default when making payments in the Internet banking system

To speed up and simplify the procedure for making payments without constantly asking for the source of funds, a “Default” card can be assigned in the system.

To use the “Default” card when making payments, you must select the “Accounts with card” or “Accounts” section on the main page → “Accounts with card” → “Account No. ХХХХХХХХХХХ” → “Card” with which you want to make payments. Next, opposite the card number, select “Operations” and click on the “Select as default” button.

Changing the account and card name

To change the account name, you need to select the account whose name you want to change in the list of your accounts and click on the “Change account name” button located opposite the account number. Fill in the “Account name” column and click the “Change name” button.

To change the name of the card, you must select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to change the name, select in the “Operations” section, opposite the card number, the “Change name” service, fill in the “Card name” column and Click the “Change name” button.

Viewing information on current accounts

In order to view information on current accounts, you must select the “Accounts” → “Accounts with card” section on the main page. The window that opens will display information (account number, account balance) on the client’s accounts.

Generating a report on account transactions for the period for transactions using the card

To receive a report on account transactions, you need to select the account for which you want to receive a report in the list of your accounts and click on the “Get report on account transactions” icon located in the upper right corner of the “Account No. ХХХХХХХХХХ” button. In the window that opens, you must select the period (no more than 90 calendar days) for which you want to receive a report and click the “Continue” button. Next, when you click the “Open in PDF” button, the generated document opens in pdf format and makes it possible to work with the report in the specified format (save, print, view).

The start of the reporting period cannot be more than 90 calendar days from the current date.

A list of previously requested account reports will be displayed on the page with account and card numbers.

Generating a mini-statement for a card

To receive a mini-statement for a card, you must select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to receive a mini-statement; in the “Operations” section, opposite the card number, select the “Mini-statement” service.

A mini-statement for the card displays information on outgoing and incoming transactions made using the card details, in the amount of 10 transactions over 7 days.

Information about rejected and pending transactions on an account with a card or on an additional payment card to another person’s account.

To receive a report on transactions on a card account, taking into account rejected and pending transactions, you must select the account for which you want to receive a report in the list of your accounts and click on the “Report on account transactions, including rejected and awaiting transactions” icon located in the upper right corner of the “Account No. ХХХХХХХХХХХ” area.

To receive a report on transactions on an additional payment card to another person’s account, taking into account rejected and pending transactions, you must select the card for which you want to receive a report in the list of your additional cards, and select “Report on transactions” in the list of transactions.

Information about transactions, including rejected and pending transactions, will be displayed on a new page. When you click the “Open in PDF” button, the resulting report will open in pdf format, which will make it possible to work with the report in the specified format (save, print, view).

The report includes rejected, pending processing and bank-confirmed transactions for a period not exceeding 15 days from the date the report was generated.

The report on account transactions, taking into account rejected and pending transactions, is for informational purposes only and is not a document.

Attention!

The completed operation will be displayed in the report approximately within 2 hours (no later than 5 hours) after its implementation. During short periods of data processing, pending transactions may not be reflected in the report. For pending transactions, the transaction fee amount is not displayed separately, but is included in the amount in the account currency.

Quick access to frequently made payments

Quick access to payments is provided from the Home page.

For quick access to frequently made payments, you can add saved payments to the Home page. To add a payment, click the “Add your saved payments to the page” link. On the page that opens, select the required service and service provider, then select one or more saved payments and click the “Save Changes” button. The payments you select will be posted on the Home page. To make your favorite payment, click on the icon of the desired payment.

For quick access to payments made in the ERIP “Settlement” system, use the “ERIP Personal Payments” section and select the payer number from the list. The drop-down menu will display all payments made through the ERIP “Settlement” system using the selected payer number. To make a payment, click on the link with its name.

Payment planner

Scheduler - the ability to create and maintain a personal payment calendar with a reminder function (view event reminders; create a reminder about events linked to a payment; create a reminder about events without a link to a payment; edit a previously created event; delete a previously created event; set up an event notification on the day of the reminder by email; create a reminder about the event from the list of saved payments; reference information in the modules of the Internet banking system.)

The main page of the Internet Banking system displays an information panel with the number of scheduled events for the current day.

You can view scheduled events by clicking on the “Events for today” element.

To create a payment reminder, you need to select the desired day in the calendar, click “Add event”, then select a payment from the tree of saved payments, fill in other information about the reminder. If desired, a reminder can be sent by email.

A reminder can be created not in connection with any payment; for this you need to “Add an event” → “Add an event without reference to a saved payment”.

To edit a previously created event, you need to select the desired day in the calendar, select the event in the events table, and click the “Edit” button.

To delete a previously created event, you need to select the desired day in the calendar, select the event in the events table, and click the “Delete” button.

Payment by details

To make a payment using the details, you need to select the menu item “Payments and transfers” → “Payments by details” → “New payment”. Next, carefully read the information and click the “Continue” button. In the dialog box that opens, enter the payment details and click the “Continue” button.

The fee for this service is charged in the amount of 0.75 BYN. rub. for each payment (from 01.08.2019; clause 3.8.4 of the Collection of Rewards). Payments to the budget are made without charging fees.

Opening a deposit in the Internet banking system

To open a deposit, you need to select the section “Accounts” → “Deposits (deposits)” → “Opening a deposit” on the main page, select the type of deposit account from the proposed list and click the “Open deposit” button, then get acquainted with public offer to conclude an agreement on a fixed-term bank deposit “Internet Deposit” and click the “I accept the terms of the agreement” button, select the card from which funds will be debited to open a deposit and click the “Continue” button. In the dialog box that opens, check all the data and click the “I confirm account opening” button.

Opening a loan in the Internet banking system

To open a loan in the “Internet banking” system, you need to select the “Accounts” section → “Internet loans” → “Loan application” on the main page, select the type of loan you are interested in from the list provided, and fill in electronic form application, and then familiarize yourself with the status of the application in the “Opening a loan” section. After positive decision upon your application, confirm your agreement with the terms of the loan.

One-click payment

In order to use the “One-button payment” service you must:

go to the section “Payments and transfers” - “One-button payment”;
select, from those previously saved in the Internet banking system, the services that you want to pay for;
click the “Continue” button;
fill in the “Payment Data” fields one by one;
click the “Continue” button;
in the “Confirm payment data” window, check the correctness of the payment data;
click "Pay".

Payment transactions for selected services are processed by the system one by one in the order in which they were displayed to the client in the final form.

After making payments, a form is displayed with the results and details of all payments made. Next to each successful payment there is a “Print” button to print a receipt. In case successful implementation all payments, one general message “Payments completed successfully” (green color) is displayed. Payments for which an error occurred during the payment process are highlighted in red and there is no “Print” button. For unsuccessful payments, error messages (red) are displayed in the format “Name of saved payment: Message”.

When you subsequently use the “One-button payment” service, payments for which payment was made the previous time will be automatically selected in the form for selecting saved payments.

To edit the list of payments in the “One Button Payment” template, you must: on the Main page, select the “One Button Payment” section. In the list of saved templates that appears, you must select the one in which you want to delete or add the payment of interest. Next, click the “Edit” button and select the required payments with a checkmark. When finished, click the “Save” button.

To delete saved payments in the Internet banking system, you need to select a service provider in the Payments and Transfers section. In the proposed list of saved payments for this supplier, select the payment that you want to delete and click the “Delete” button. After which this payment will be removed from the “One-button payment” section.

Voluntary insurance against accidents and illnesses while traveling abroad

To conclude an agreement on “Voluntary insurance against accidents and illnesses while traveling abroad,” you must select the section “Payments and transfers” on the main page → menu “Insurance” → “Voluntary insurance against accidents and illnesses while traveling abroad.”

The procedure for concluding a contract consists of the following steps:

Step 1. Choosing a territory of stay

By default, in the “Contract Territory” table, the “Schengen Area Countries” option is selected, with the policyholder being able to select from the proposed options.

Step 2. Selecting an insurance option from the list of services

Step 3. Indication of the validity period, age and number of insured, contract currency, choice of contract amount

* The “Multiple departure” bird sets the duration of the trip (the duration of the contract) equal to a calendar year and the duration of the trip equal to 90 days.

The “Visa Insurance” checkbox adds 15 calendar days to the end date of the trip without changing the duration of the trip. No fee will be charged for this increase in the duration of the trip (duration of the contract).

Step 4. Preliminary calculation of the amount

Step 5. Preliminary calculation of the amount

Step 6. Entering data of insured persons

* The “Matches the policyholder” checkbox will allow you to fill in the data for the insured person with the policyholder data specified in the previous step. In this case, the data of the insured person will not be edited.

Step 7 Selecting a source of funds for an operation

Step 8 Offer page

Step 9 Payment page

Step 10 Payment result

On this page you can send the concluded insurance contract by email, send a check by email, view the insurance contract and view the payment receipt.

*Questions with pop-up windows

If you are unable to open a previously concluded insurance contract, the problem is most likely due to the fact that the settings of the browser you are using have blocked the ability to open pop-up windows. For example, the Chrome browser blocks pop-ups by default.

You can enable pop-up windows in your browser settings. For example, in the Chrome browser this can be done as follows:

In the upper right corner of the screen, click on the “Settings and Google management Chrome" Settings.
Below select Additional.
In the Privacy and Security section, click Site settings (content settings).
Click Pop-ups and redirects.
Click Pop-ups and redirects.
At the top of the screen, set the switch to Allowed.

You can also set permission to show pop-ups only to certain sites. For example, in the Chrome browser this can be done as follows:

Launch Chrome on your computer.
Open a site that blocks pop-ups.
In the address bar, click "Site Information".
In line "Pop-ups and redirects" select "Allow".
Reload the page to apply the new settings.

Translations "Western Union"

1. To send a Western Union money transfer in the Internet Banking system, you must select the “Payments and Transfers” section on the main page → the “Western Union Transfers” menu → Send a transfer. Read the terms and conditions for the provision of the Western Union money transfer service, at the end of which put your consent (tick) - I have read and agree with the terms and conditions for the provision of the service for transferring funds to Western Union → click the “Continue” button.

Before starting to process a money transfer, make sure that the "Sender's phone number" field is filled in and confirm that the personal data registered with the Bank is correct and up-to-date. If there are changes or errors in personal data, you need to contact the Bank institution where the card account maintenance agreement was drawn up to make changes. If all the data is correct, put two consents: “I agree with the data provided” and “I agree to the processing of personal data” → click the “Continue” button.

If you are sending a transfer for the first time, you must select New recipient, click the “Continue” button, when sending the transfer again, you must select the recipient from the list, click the “Continue” button and enter the following data:

transfer sending currency – US dollars for all countries and Russian rubles/US dollars for Russian Federation. Please note that if the transfer currency does not match the payment currency, Western Union independently determines the exchange rate of the sending currency into the payment currency;
The recipient's name format is standard or Spanish format (used extremely rarely if the Recipient has a Spanish name consisting of three parts);
select the transfer destination country. For transfers to the USA/Mexico, you must additionally indicate the State of the destination country;
select the purpose of the transfer from the drop-down list or select other and indicate your option in the “Other purpose of transfer” field, click the “Continue” button;
enter the Promo Code if available;
the recipient's surname is typed in Latin according to the recipient's identity document;
the recipient's name is typed in Latin according to the recipient's identity document;
the recipient's patronymic name is filled in if the recipient's identity document contains a translation into English;
when sending a transfer to the Russian Federation, it is recommended to indicate the patronymic of the recipient of the transfer if it is in Russian in the recipient’s identity document;
select the type of amount – Amount to be sent (the amount that you want to send) or Amount to be paid (the amount that the recipient should receive);
indicate the transfer amount (amount to be sent/amount to be paid depending on the selected option).

Money transfer service:

You can use the Urgent transfer service, funds for which will be available for payment a few minutes after sending.

If you send US dollars to neighboring countries (Russian Federation, Ukraine, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan) or Russian rubles to the Russian Federation, you can use the 12-hour Transfer service. In this case, the transfer will be available for payment 12 hours after it is sent.

The maximum transfer amount within the 12 hour Transfer tariff is:

100,000 Russian rubles
US$3,000

Click the “Continue” button.

Select the source of funds for the operation (select the card account from which the transfer amount will be debited) → read the amount of the transfer fee and the total amount for sending the transfer, click the “Continue” button → read the Terms of payment of the transfer in the transfer destination country, click the button "Continue."

In the window that opens, you must check the correctness of the entered transfer data and agree “I have read and agree with the terms of provision of the Western Union money transfer service and the features of payment of the transfer in the destination country. I hereby confirm that all the above information is correct” →click the “Submit Transfer” button →click the “Print” button → “Finish”.

The transfer was sent successfully. The first line contains the transfer control number, which must be communicated to the recipient. (Additionally, the recipient must inform the country of sending, full name of the sender, amount and currency of the transfer).

Tariffs for sending money transfers abroad using the Western Union system can be found here.

Attention!

We draw your attention to maintaining security - only the sender and recipient of the transfer should know about the transfer details.

2. To pay out a Western Union money transfer in the Internet Banking system, you must select the section “Payments and Transfers” → “Western Union Transfers” →Payment of Transfer on the main page. Read the terms of provision of the Western Union money transfer service, check the box - I have read and agree with the terms of provision of the service for transferring funds to Western Union → click the “Continue” button.

transfer control number;
country of origin of the transfer;
the sender's surname is typed in Russian (for transfers sent from the Russian Federation) or Latin according to the sender's identity document;
the sender's name is typed in Russian (for transfers sent from the Russian Federation) or Latin according to the sender's identity document;
the sender's patronymic (the field is optional; must be filled out in Russian or Latin according to the sender's identity document, if it was indicated when sending the transfer);
currency of receiving the transfer (US dollars or Russian rubles);
expected amount received;
select the purpose of the transfer from the drop-down list or select other and indicate your option in the “Other purpose of transfer” field.

In the window that opens, you need to check the correctness of the entered data and click the “Continue” button → Select the card account to which the transfer amount will be credited, indicate the consent “I agree with the data provided” → click the “Continue” button. In the window that opens, you need to check the correctness of the entered data and click the “Pay transfer” button → “Print” → “Done”.

3. To view the status of a money transfer (paid/unpaid) via the Western Union system in the “Internet banking” system, on the main page, select the “Payments and Transfers” section → “Western Union Transfer” → View the transfer status → click the “Continue” button » →dial the Transfer Control Number and select the Transfer Send Currency→click the “Continue” button →Print →Finish.

4. To return a transfer via the Western Union system in the Internet Banking system, you must select the “Payments and Transfers” section on the main page → “Western Union Transfers” → Transfer Revocation → “Continue”, dial the Transfer Control Number and select the Transfer Send Currency → “Continue”, select the card account to which the transfer amount will be returned.

Check the details of the transfer that will be returned, in the Comment field indicate the reason for the return → click the “Continue” button (check the transfer details, get acquainted with the conversion rate at which the amount will be recalculated if the card account currency differs from the transfer currency) → “ Return translation" → "Print" → "Done".

Attention!

To return a sent transfer, you can use the Transfer Revocation service, provided that the transfer has not yet been paid in the destination country. In this menu, only the main amount of the transfer is returned without refunding the transfer fee (commission).

If for any reason you apply for a refund of the fee (commission) for the transfer, you need to apply with an identification document to the nearest Western Union point of JSC JSB Belarusbank, in which you will need to write an application to the customer service center Western Union company.

5. To change the Western Union transfer data in the Internet Banking system, you must select the “Payments and Transfers” section on the main page → “Western Union Transfers” →Change transfer data, click “Continue” →Transfer Control Number and select Currency sending the transfer, click “Continue”.

Check the transfer data to which changes will be made → click the “Continue” button.

Enter new (correct) recipient data: New recipient's last name and New recipient's first name, click "Continue".

If it is necessary to add the recipient's middle name, in the "New recipient name" field after the name, the recipient's middle name is indicated separated by a space.

Check the transfer data, including the Recipient's Last Name and the Recipient's First Name before making changes, as well as the New Recipient's Last Name and the New Recipient's First Name → click the “Change” button → click the “Print” button → click the “Finish” button.

Attention!

The service “Changing transfer data” involves a change in the full name. recipient. No other changes are permitted. There is no additional fee for making changes to the transfer details.

Procedure for registering a 3-D Secure password using the Internet banking system

To register a 3-D Secure password, you need to select the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuing cards/Additional services” → “3-D Secure password” → “Registration” on the main page " Next, you should select the card that needs to be registered in the 3-D Secure system and click “Continue”.

in the “3-D Secure Password” field, create your own and enter a password (from 9 to 15 any characters);
in the “Personal message” field, come up with your own and enter a personal message (from 2 to 20 characters), for example: “Good afternoon, Elena”;
in the “Answer” field – an arbitrary answer (from 9 to 15 any characters) to the Security Question (in the future, the answer to the Secret Question will be used to obtain a new 3-D Secure password in case you have forgotten and/or want to change the 3-D Secure password at the time of confirming the payment transaction with the 3-D Secure password);

Click “Register”, wait for confirmation of the success of the operation, after which you can use the 3-D Secure password you created when confirming Internet payments.
If you have forgotten the 3-D Secure password and/or the answer to the “Secret Question”, you must re-register the 3-D Secure password in the Internet banking system in the “Accounts with card” section or “Accounts” → “Accounts with card" → "Application for cards/Additional services".
If you no longer wish to use the 3-D Secure password, you must unregister the password in the Internet banking system in the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuing cards/Additional services” » → “3-D Secure Password” → “Cancel registration”.

Registration/cancellation of SMS banking service

To register the SMS banking service, you need to select the section “Accounts” → “Accounts with a card” → “Applications for cards/Additional services” → “Services” → “SMS banking” → “Registration”. If you agree to the terms of the agreement, you must confirm by clicking the “Agree” button. Next, you should select the card for which the SMS banking service is issued, fill in the appropriate fields and click “Continue”. In the window that opens, you need to check the correctness of the entered data and click “Continue”.

If you no longer wish to use the SMS banking service, you must cancel the service in the “Internet banking” system in the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuing cards/Additional services” → “SMS banking” → “Cancel registration”.

The procedure for connecting/deactivating the service for receiving an account statement by email (e-mail)

Changing the password in the Internet banking system

To change your password, you need to select the menu item “My Profile” → “Change Password”. In the dialog box that opens, fill in the appropriate fields and click the “Change Password” button.

Changing your password at a bank institution

To change the password, you must contact any bank institution with an identification document and fill out an application to generate a new (change) password. When a new password is generated at the bank institution, the user is automatically unblocked.
Password requirements:

The password must contain only Latin letters (lowercase and uppercase) and numbers.
The password must contain at least 8 and no more than 12 characters.
The password must contain at least one uppercase and at least one lowercase letter, as well as at least one number.
The password must contain at least one special character (@ - dog; # - hash; $ - dollar; % - percentage).
The password cannot contain three consecutive identical characters.

The procedure for blocking/unblocking cards using the Internet banking system

To block/unblock, you need to select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” that you want to block/unblock, in the “Operations” section, opposite the card number, select required service"Block/Unblock".

The unblocking procedure does not apply to cards blocked due to incorrect PIN code entry at ATMs/kiosks three times, as well as if the card was blocked by the client by telephone call to the bank processing center.

Editing client contact information

To edit contact information, you need to select the menu item “My Profile” → “Personal Information” → “Change Information” on the main page. In the dialog box that opens, you can edit contact information (phone numbers, address email). Next, click the “Save” button.

Activation of the “Unlock by SMS” service

To activate the ability to unlock an account via SMS, you must select the menu item “My Profile” → “Personal Data” → “Change Data”. In the dialog box that opens, specify the desired mobile phone number, telecom operator (MTS, A1, Life) and select the “Use mobile phone to unlock” option. Next, click the “Save” button.

Exiting the Internet Banking system

To exit the Internet banking system, we recommend using the “Exit” menu item. If you are inactive for 10 minutes (not working in the system), you are automatically logged out of the system.

Problems and questions when working in the Internet banking system

Lost code card

If you lose your code card or receive information about the codes by other persons (hereinafter referred to as loss), you must immediately inform the bank by phone. To block your account by phone 147 (on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00, except holidays) You must tell the bank employee the code word you specified during registration).

If the code card is lost or worn out and you do not have the activated ability to log into the Internet banking system using a one-time SMS code, you can contact any bank institution with an identification document to activate login using a one-time SMS code .

Error when entering password

If you make a mistake THREE times when entering your password or session key, access to the service is automatically blocked.

Attention!

If the blocking occurred as a result of three times incorrect entry of authorization data, you can use unlocking via SMS or request unblocking from the Contact Center operator by phone 147 , on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must tell the bank employee your last name, first name, patronymic, user name and code word you specified when registering in the application form.

Attention!

Blocking/unblocking as a result of three times incorrect entry of authorization data in the system is possible if the client indicates in the “Online Consulting” service that the code word specified during registration in the application form, last name, first name, patronymic, and user name are fully consistent.

Unlocking the system via SMS

When an account is blocked, a code (contains Latin letters (lowercase and uppercase) and numbers) will be sent to the specified mobile phone number when activating the “Unblock by SMS” service, which must be entered after correctly entering the authorization data.

To unlock your account, you need to follow the link located under the form for entering authorization data, to the “Unlock by SMS” section and fill in all the fields in the dialog box that opens (“Login”, “Password”, “Code from code card”, “Code from SMS sent to your phone") and click the "Unblock via SMS" button.

If the code sent to your phone was not received or was lost, then you need to go to the “Unlock by SMS” section and in the dialog box that opens fill in the fields “Login”, “Password”, “Code from code card” and click the “Repeat” button SMS." You will be resent the unlock code via SMS.

You can request a code to unlock SMS no more than 3 times in a row.

If the user is blocked 3 times, if there is no successful login between blockings, unblocking via SMS is impossible. In this case, you can use the “Forgot your password?” service. (password change with automatic unlocking) or come to any bank institution and fill out an application to unlock the client in the Internet banking system. You must have an identification document with you.

Unlocking in the system after 3 times blocking

In the case of a user being blocked in the system 3 times, provided there is no successful login between blockings, you can use the “Forgot your password?” service. (password change with automatic unlocking) or you need to go to any bank institution and fill out an application to unlock the client in the system. You must have an identification document with you.

Forgot your password

If you have forgotten your password, you must use the “Forgot your password?” service. (password change with automatic unlocking) or contact any bank institution where you connect to the system and write an application to generate a new password. You must have an identification document with you.

“Forgot your password?” service (password change with automatic unlocking)

To change your password, you must enter your login and follow the link located under the form for entering authorization data to the “Forgot your password?” section. In the dialog box that opens, enter the code from the SMS sent to your phone, fill in all the necessary data and change the password.

This service can be used if a user is blocked from the system. When you change your password, your account is automatically unlocked.

Forgot your username (login)

If you have forgotten your username (login), as well as the case in which it was entered (capital/small letters), call 147 (on weekdays 8:30-20:00, on weekends from 09:00 to 16:00, except holidays ) and provide your identification information:

passport data (last name, first name, patronymic, identification number);
code word (answer to the secret question) specified during registration.

Attention!

The Internet banking system does not provide for changing the user name (login).

Change of first and last name

To change your full name, you need to personally contact a bank institution and fill out an appropriate application, presenting an identification document and a document confirming the legality of the change in last name and (or) first name.

When receiving the card, you are required to check the correct spelling first and last name on the card (the first and last name on the card must match the first and last name on the identity document). In case of an error, the card must be reissued.

Attention!

If the first and last names on the card do not match the first and last names on the identity document, this card cannot be activated in the Internet banking system and a message is displayed "Authentication failed"

Confirmation of transactions made in the Internet banking system

If it is necessary for the bank to confirm a transaction made through the Internet banking system, you need to contact the bank institution at the place where the card was opened and the account was maintained. You must have an identification document with you.

Please note that the service is paid. The commission fee for this operation is determined by the collection of remunerations for other operations performed by JSC "JSSB Belarusbank" (clause 2.3.1.4, https://belarusbank.by/ru/deyatelnost/10373/15058)

Consultations

On working with the Internet banking system and issues of blocking/unblocking in the Internet banking system

by phone 147

on weekdays from 8:30 to 20:00

on weekends 09:00 to 16:00 except holidays

For calls from outside the Republic of Belarus by phone +375 17 218 84 31

The use of Internet services from financial institutions is becoming increasingly popular. Simple, convenient interfaces, multifunctionality of remote banking are combined with the ability to adapt to any, even the busiest schedule. The offer from Belarusbank is considered one of the most comfortable, promising and secure. This effect is achieved advanced technologies, including the use of a code card.

What is it like?

Externally, the code card is practically no different from the familiar plastic bank cards. It's the same size. The outer part has a nice design, and the inner part contains several columns of numbered codes. The location of the codes is selected by a special system and is not repeated in other plastic media. Using individual data, the client receives a guarantee of confidential use of his financial resources, as well as information on them.

You can only get one card per client name. If you change your first or last name, you must contact the bank to re-register the relationship. Bring with you new documents confirming the client’s identity.

What is it used for?

Belarusbank issues an original code card for each of its Internet banking users, the use of which will allow you to enter your Personal Account. Many banks offer their clients, when logging in, in addition to the password and login, to enter one-time codes from telephone SMS, or to respond to phone calls. This practice requires the unambiguous presence of mobile communications. If the phone runs out of charge, is broken or lost, it becomes impossible to work with the bank remotely.

In this regard, the code card is much more convenient for the user. The standard size allows you to store it in a business card holder, along with other bank and discount cards. At the beginning of the session, after entering the login and password, the Belarusbank system prompts the user to enter a one-time password - a code from the reverse side under a certain number. Thus, the client conducts a guaranteed protected session and at the same time does not have to fear difficult situations with additional technical means– with your mobile phone.

In this case, the plastic carrier is issued once, there are no restrictions on the number of entries made with it.

Where and how to get

Despite the presence of several accounts, only one code card is issued, since Internet access in the Personal Account opens up the possibility of conducting transactions and obtaining information with all of them at once. It can be obtained in two ways:

At the bank office, where a specially designed application form is submitted. If you have a client’s bank card and his passport, you can get unified access to all your accounts in Belarusbank. Documentation occurs on the spot, as does payment for the service. The bank specialist issues a password and login to the account to enter your Personal Account. Plastic is also issued there, after which all that remains is activation at the information kiosk.
When submitting an application electronically on the official website of Belarusbank, it is enough to independently enter basic identification data and pay for the service electronically from a bank card. The carrier itself is delivered by mail within 10 days in person after presentation of the passport. If during this period the owner is not present at the place of residence, the card is returned to financial institution, and the application for access to remote services becomes rejected. If the client was unable to receive the card within 10 days, it is necessary to contact Belarusbank specialists again.

Activation procedure

In order to use the card, you must first activate it at the information kiosk. The latter is the same ATM, but without the ability to issue money. Work occurs only with the receipt of information.

Before activating the Belarusbank Internet banking code card, you need to obtain information about the location of the nearest information kiosk. To do this, you should consult a bank employee, an official website map or a hotline.

When working directly with an information kiosk you need to:

Correctly insert your bank card into the card reader of the information kiosk.
Enter the PIN code of your magnetic storage device.
Among “Service operations” select “Card activation”.
Clarify your choice among the proposed options.
Enter the number of the received code card upon request. He is on back side cards.
Re-enter the number.
After offering options for receiving a check, choose the most comfortable one.
Be sure to indicate at the information kiosk that you have completed your work and receive your bank card back.

After this procedure, the client receives a practically activated login to his personal account to obtain the opportunity remote work with your accounts.

If during the year the client never uses the received card, both will be automatically blocked back, and in the future will be completely canceled.

How to work with codes

In order to enter your page, you must enter the basic identification data for the portal - login, password and code under the number requested by the site. Only after this the system allows the client to carry out banking operations and receive information on accounts.

In order to enter the required code, you need to find it on your card desired number and enter the numbers from the plastic into the query line. It is important to prepare the card ahead of time, since the request is only valid for 1 minute, after which you will have to log in again.

Security measures

Since the code card is a guarantee of the security of the client’s finances, it is necessary to adhere to several rules:

Do not allow the code card to fall into the hands of third parties, including close relatives and bank employees.
If lost, notify bank employees about the incident as soon as possible, as a result of which the card will be blocked. In the future, a secondary card will be issued, for which you need to contact any bank branch with a corresponding application.
Enter data on the site carefully. If you enter information incorrectly three times (login, password, code), the account is blocked. You can remove the blocking by calling 147 or using SMS. More detailed information on the bank's official website.

Convenient service Internet banking of Belarusbank allows you to manage accounts, online deposits and conduct transactions using a payment card via the Internet without leaving your home. No queues or trips to bank branches! You can do it yourself at any time of the day, when it is convenient for you:

find out the account balance;
open and replenish (deposits);
repay;
transfer money to another card issued."

Almost everything is free! Exceptions - transfer of money to another card, mini-statement of card transactions, payments using arbitrary details.

How to connect Internet banking of JSC "ASB Belarusbank"

Choose any of 2 possible methods.

Taking your passport and card with you, come to Belarusbank. Tell the specialist that you want to connect banking. After paying for the service (20,000 rubles at the end of 2015), fill out a special application form. You will receive important data that will allow you to log into your personal banking account: username and password (it is recommended to change it). You will also be given a code card (you will have to activate it at the information kiosk).
Leave a request on the website ibank.asb.by. Registration will take a few minutes - you just need to enter the requested data. After payment, a code card will be delivered to your home within the next 10 days. Upon receipt you will need to present your passport.

Please note: you cannot change your username; create multiple accounts or receive more than one code card. The account is blocked if the client does not log into his personal account for more than a year. Afterwards it will be canceled altogether.

How to log into the Internet banking system of JSC "ASB Belarusbank"

Go to the website ibank.asb.by.
Enter your login (username) and password, click the “Login” button.
In the new window that will then appear, enter the code from the key card and click “Login.” After this, you will find yourself in your personal account, where you can perform any banking operation.

If the password or key is entered incorrectly three times in a row, account will be blocked. The operator will help you return it to the active state; you can contact him by calling the short number 147.

While working in banking you cannot:

refresh the page,
press the “Back” and “Forward” buttons (for this use only the menu items provided by the banking system),
open other pages of your personal account in a new window or tab,
close the window until there is information about the completion of the operation.

How to pay for utilities through Belarusbank Internet banking

The operation can be selected in the “Payments and Transfers” or “Settlement” menu of the AIS ERIP. Let’s say, to pay the rent for an apartment in the capital, you need to press the button “ Utility payments", select "Housing and communal services of Minsk", then enter personal data. You only need to enter account numbers once - the system will remember the data and open a window with auto-filling, but if necessary, you can change them.

Gas, electricity, water supply, intercom systems, contributions to housing cooperatives, telephone and other services are paid through the ERIP system. You need to select a region.

Convenient settings

Connect quick access to payments. Click the “Add your saved payments to the page” button, select the one you need and save the changes. Now your favorites will appear on the main page and you will get instant access to important payments - in just 1 click. This will significantly save time and simplify your banking work.

In “ERIP Personal Payments”, select your payer number to instantly see the list of transactions.

Make a payment “with one button” by accessing the “Payments and Transfers” menu (at the bottom of the list). Payment will be made quickly - in the order that you specified in advance.

Exiting the Belarusbank banking system

Click the orange “Exit” button at the top of the page to exit gracefully.

You will automatically leave your personal account if you do not perform operations or navigate to other pages within 10 minutes. For your convenience, at the top of the page there is a time countdown: how many minutes and seconds are left.

"ASB Belarusbank": Internet banking and security

Securely keep your login and password from disclosure, and do not share this data with anyone. Do not give or show the code card to other people.

Find out whether the computer through which you plan to log into your personal account has an anti-virus program and whether its databases are updated.

Read about the SSL (Secure Socket Layer) digital certificate of authenticity. To do this, in the address bar (at the top of the page), find the image of the lock, left-click on it 2 times. Read the information about the SSL certificate (it should indicate who it was issued to and by whom, the validity period and other facts).

Additional information

You can find out more by calling 147 (on weekdays from 8:30 to 20:00, on weekends from 10:00 to 17:00).

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