The purpose of calls to advertise to the employer. How to call a job ad? Checklist for analyzing search phone calls

In most cases, the recruiter calls to clarify some questions about your professional experience, to clarify your interest in the vacancy. He can discuss another vacancy with you, but almost always the main goal of a recruiter's call is to get a first impression, and already in the course of the conversation, decide to continue to get to know you or say that "you are not suitable for us." There are several rules so that the relationship that began with the employer does not end with a phone call.

While you are in active search, always be prepared for the fact that a potential employer may call you. The call should not throw you into confusion, even if no one has called you about work for a long time. Don't let joy keep you from being in control of the situation and your emotions. While you are looking for a job, never relax.

If you received a call from an unfamiliar number, assess the situation, how favorable the conditions are for an important conversation. If you are not sure, it is better not to receive calls from unidentified callers.

Prepare for a situation where you won't be able to answer the phone. Set up an answering machine to let you know when you will be free. Or prepare an SMS template in which you inform that you are currently busy and will be ready for contact at a certain time; send as soon as you hang up the call. The recruiter will highly appreciate such feedback, and most importantly, you will remain in his memory (most likely, he will call others, and more worthy candidates may appear).

The recruiter notes:

You have prepared in advance, i.e. you plan your time, and take into account various factors;

You are active, and you are not waiting for a call in languor, looking at your device, because you have something to do;

You are in demand, they call you and, possibly, offer you a job.

In addition, the recruiter will be humanly grateful to you for saving his time (believe me, he spends a lot of time dialing candidates).

Your response to a phone call should sound cheerful and friendly. Make sure that your speech is clear and literate, the answers and questions are clear. Don't mumble. Be sure to practice with friends. Find out what impression they have of you when you answer the phone. Work on it.

When a telephone conversation with a company representative begins, make it possible for you to have paper and a pen handy. Record everything. Try to immediately remember the name of your interlocutor. If you can't figure out how the person introduced himself, be sure to ask again. And then call by name. If for some reason a person does not introduce himself, be sure to ask yourself.

You may be asked some clarifying questions regarding your professional experience. We need to find the most concise and unambiguous answers. Do not indulge in explanations unless you are specifically asked to.

Ask for the name of the company the person represents, specific job title, and basic requirements. If the company is not named, it is very strange. Evasive answers will indicate to you that this is not the right company if you have not previously been interested in working in network companies or other dubious offers to make money.

You can ask your questions. It is better to limit yourself to one or two fundamental questions that may influence your decision to continue to get to know the company further or not to spend your time on it. Don't waste yours or anyone else's time.

After talking on the phone, immediately write down everything you heard in detail. Check company information online as soon as possible. Prepare for a meeting with the employer.

Call from unknown number to period when you've been looking long and hard new job causes mixed feelings. On the one hand, it is a joy that your candidacy was noticed and considered promising enough for a call. On the other hand, nervousness and fear of incorrectly answering the questions of a potential employer begin to rise. How to behave, how to speak and what to say - this will be discussed today.

The first thing to start with is with the right voice and intonation. One of the very first problems is an accelerated pace, which first of all betrays your nervousness, and even makes it difficult for your interlocutor to understand what you are saying. Coping with too fast a pace is not easy if you don't pull yourself together.

Even if you're standing in line for sausage, imagine yourself in a dressing gown with a glass of cool drink in your hands, sitting in an armchair. You've received a call about a rather serious matter, and you'll give this call five minutes. Your interlocutor will do the same. This time is enough to decide on a further plan of action. This attitude will help you calm down and speak measuredly.

In general, these are two extremes, which headhunters(as recruiters are often called, those who are engaged in the selection of personnel for the company), two extremes of behavior are called: "applicant" and "treasure". The first ones behave like delinquent losers in front of the teacher. Ingratiating notes appear in their voice, they begin to almost fawn over the caller. Such behavior, of course, repels and suggests that a person is worth little as a professional, and he has long despaired of finding Good work. Sometimes people just can't help the way they talk in that tone. If you are one of those people, then you should remember all your positive professional quality and merits as a professional - and only then pick up the phone, tuning in to a dialogue of two equal people, and not a boss and a subordinate.

Other extreme- "treasure", is characterized by the fact that a person begins to push his own worth with all his might. They answer as if they already have numerous applicants hanging on other lines to serve them, and he has a huge choice. No one likes a smart-ass, so if you think this is a good strategy, then it's better to moderate your ardor - it rarely works in a positive way, even if you are a superstar.

Very often during the preliminary interviews over the phone you will be asked to answer a few preliminary questions. These questions usually irritate everyone with their banality; they even post numerous collections of "original" and "witty" answers to them on the Internet. However, even if some of them are really original, your goal in the pre-interview is not at all to show off your wit. The recruiter wants to hear from you not jokes, but information that will help determine whether to appoint a more serious study of your candidacy.

Can you list your virtues? Of course you can. But do not forget that there are those that will make you a high-class professional. Your ability to fish with a lure is unlikely to interest anyone. Unless you get a job as a fisherman, of course.

Now list your shortcomings, please. This is where things usually get more complicated. It's hard to talk about your shortcomings. But, this is not necessary. Best Phrase for the answer: "Of course, I have shortcomings, but they do not affect my professional level in any way." This will deprive the interviewer of a reason to continue this topic, and he will receive the answer he needs.

What caused you to leave your previous job?? Even if your boss was a rare bastard who never paid you for the last two months, and the company itself was a complete misunderstanding, you need to answer that it became inconvenient to work there due to a move, a change in work schedule, a lack of prospects career development. In general, something as neutral as possible.

Why did you choose to join our firm?? Of course, it would be foolish to admit that in fact you sent out vacancies for another ten different companies. Also, you should not honestly say: "Your salary is what you need, you know!". It is better to start retelling everything that is written on the company's website itself. "I want to become part of a close-knit team, a company that has been in the microwave oven market for three thousand years ..." and so on, you can even read from a piece of paper. It is clear that they will not believe you, but the interviewer will hear what he wants - you have previously familiarized yourself with the company, and not just clicked "send resume" when you saw the ad.

Tell us about your successful/unsuccessful projects. Feel free to start praising yourself. There is no need to overdo it, of course, but excessive modesty is inappropriate here. Think of everything you can be proud of. And only then move on to failures. And here the main thing is not to start making excuses. This should be a story about how you admitted your mistake, took control of the situation in time and minimized losses with your well-coordinated and clear actions.

Why do you think we should hire you? Yes, because everyone who submitted a resume wants it! Such an answer would be honest, but wrong. Again, you need to let the interviewer hear what he wants to hear from you: "Because I firmly believe that my qualifications fully meet the requirements of the position. I intend to excel in my job, expect career growth and bring value to the company."

Answering everything questions likewise, you can be almost certain that you will be given a "second date". On which, perhaps, there will also be some similar tricky questions. Try not to answer honestly. Always think first of all about what answers employers expect from you.

The very first stage of a job interview is a telephone interview. This stage is mandatory for all candidates for junior, middle and senior positions. Sometimes it is replaced by written communication by e-mail when everything is clear according to the received resume and you are immediately invited for an interview, or the future manager wants to get exact answers from the recruiter from the applicant. But this is rare, most often these issues are resolved by phone.
You can call the representative of the employer and clarify some details. Perhaps you yourself decided to call to find out if your resume has been received (I advise you to do this, since practice shows that not all resumes reach the addressee). The main thing here in both cases is to be prepared for a telephone interview and avoid an irritated voice and extraneous noise. Remember that you are not seen, and your calling card becomes what you say and how you say it.
If you are calling an employer, before calling the organization, determine for yourself:
. purpose of the call
. call content,
. Prepare the questions you would like answered
. prepare answers to questions that may be asked by the employer,
. find out the position and full name of your future interlocutor,
. Have paper and a pen ready in case you need to write something down.
. Put your CV and job posting in front of you.
According to the rules business etiquette The rate of a phone call is three minutes. Usually telephone conversations are carried out according to the following algorithm:
1) greeting,
2) representation (full name, vacancy of interest, education, qualifications, work practice in the specialty),
3) ask your pre-prepared questions about the vacancy
4) answers to the questions of the recruiter
5) demonstrate interest in working in this company or refuse a vacancy if it does not suit you.
6) if the answer is “yes” from the employer, agree on the date and time of the meeting, “no” take care of the information: possible work in the near future, work not in the specialty, etc.
7) Express gratitude for your time.
Don't forget about following rules phone etiquette:
. Introduce yourself and state the purpose of your call.
. Smile. The person on the other end of the line senses this in the tone of your voice.
. Do not shout, even with poor hearing - this will not improve communication. Speak your words clearly.
. Never interrupt the interlocutor in mid-sentence, let him finish the thought.
. Do not ask several questions in a row, pause to hear the answer. Your questions should be clear and short.
. If you didn’t understand or didn’t hear something, then ask the interlocutor to repeat or clarify the information.
. When making an appointment, do not try to solve all the questions at once by phone.
. Repeat again what your interlocutor should remember (date of the meeting, phone number, full name, etc.)
If you are called by an employer who found your resume on the site, it is appropriate to ask about the company, the vacancy, future responsibilities, working conditions, work schedule and location of the employer. In this situation, you can find out about the future salary, but at a face-to-face interview this should not be asked until the moment when you have definitely decided to hire or this question from the employer. If you get a call when you're busy, it's best to ask them to call you back later and/or write down their phone number and call you back when you're free. But I advise you to postpone the conversation on the phone if you are on a face-to-face interview in another company: not all recruitment managers will be loyal to this.
If you are interested in the proposed vacancy and the employer is interested in your candidacy, then you discuss the date and time of the interview that is convenient for you and the interlocutor and write down how to get there. But it’s better to ask the representative of the employer to send email with directions and a job description. Since I personally have had more than a few cases when the candidate confused the Novokuznetskaya metro station with the Kuznetsky bridge, along with the streets of the same name, etc. And do not forget to write down the contact person's phone number in advance in case the recruiter's letter does not reach you, and these cases are not so rare.
Look up information about this employer on the Internet before a face-to-face interview, go to their website, look through the “Black Lists of Employers”, although do not forget that unscrupulous and offended employees can also denigrate good firms.

Done - THEY called!! So, they noticed your resume, singled it out among others, and now they are eager to see you! In the meantime, you need to arrange a cherished meeting by phone ...

It is common knowledge that first impressions are extremely important and all that... But does this rule work when communicating on the phone? After all, we have no idea with whom we are talking, and we cannot be seen ...

Talk to the invisible, knowing that the future may depend on the conversation?! Most of this situation is much more frightening than a personal visit. The reasons for unmotivated, at first glance, fear are understandable. We are deprived of many opportunities for the "presentation" of our own person: we cannot demonstrate a lively manner of communication, look into the interlocutor's eyes, show a business card, in the end. But you can’t get away from telephone communication: the first two-way contact with a potential employer, as a rule, takes place over the phone.

And after putting the tube on the lever, very suspicious persons are haunted by the thought: “What did they think of me? What if they don't like me?"

Let's say right away: suspiciousness is not a trait that helps to live. But really, is it possible to harm yourself or, conversely, help through five-minute telephone conversations with a personnel officer?

Neither yes nor no. You can only create a certain preliminary basis, the ground for the interview. And whether it will become solid ground or swampy swamp - it already depends on you.

No false starts!

The first impression of a job seeker is formed before the voice finds its flesh-and-blood master, long before the Rubicon, called the interview. The image - temperament, character, strengths and weaknesses of the applicant - "materializes" in the mind of the employer during about the first 15 seconds of the conversation.

So the "basics" of the conversation are very important, but at the same time trivial. And how do you usually behave at the beginning, when you communicate with the personnel officer not “through the phone”, but in the real three-dimensional reality? Entering the office, you cast a glance at the interlocutor, nod to him with a smile, shake hands, sit down ... The beginning is a mini-performance, exchange of glances, conversation at a shortened distance: gradually, from general phrases, and not right off the bat: “what and koKA.

In telephone communication, everything happens in a truncated version, but in principle, according to the same scheme: greeting - polite neutral phrases - transition to the point - an appointment to meet - farewell.

Did you get a call? When answering, smile!

More natural!

Barrier. Is the smile crooked? Are you uncomfortable for some reason? Observation is important not only in communicating with the employer on the phone, it is important for the entire process of "competition" and for life in general. Temporarily out of work, "vacant" workers often fall into two extremes (which is manifested in the voice). First: from the rich range of intonations of their own voice, applicants choose the most timid and ingratiating. And who will be imbued with respect for the petitioner? Moreover, in such a situation, not only the candidate will feel awkward, but minor plaintive notes also have a depressing effect on the employer. Therefore, he also tunes in not for the most favorable outcome of the interview ...

Just as often, the diametrically opposite mistake is made: the applicant is so unwilling to act as a petitioner that he deliberately makes his voice hard or cheeky, as if declaring: “I am a priceless treasure, you are incredibly lucky that I deigned to send my resume!”. Such a pseudo-protective reaction will completely spoil the impression in the very first seconds. The HR manager will have no choice but to meet you at the interview fully armed, aggressively puffing up, biasedly looking for shortcomings, imaginary and genuine.

Bounce! Both one and the other extremes are connected with a conviction deeply embedded in our minds: it is shameful to offer one's work. The paradox has a quite simple explanation: most of our compatriots grew up in an era of total employment, when only those who had sunk to the very bottom of society remained without work. Our compatriots have not yet formed a normal attitude towards job search as an ordinary episode in the biography.

Then for business - form! Think, what are you ashamed of?! For example, draw a parallel: when someone is looking for housing, this indicates that he cares about how to improve his quality of life. And when a person is looking for a job, this testifies to the same thing: he has aspiration, strength, choice. Forward!

Erase the negative

Barrier… Was the previous dialogue held in a raised voice? We receive many incoming calls throughout the day. It is possible that just before the personnel officer called you, you just finished an impartial conversation - with your boss, wife, mother-in-law ... In a word, you had a fight. Well, of course, you experienced a whole range of sensations ... Or just someone in your environment did something wrong, and you are disappointed. Or maybe just tired or sick. Caution: all troubles - small and large - affect the tone for many minutes and even hours after the excess! Therefore, it is possible that your intonations in the current conversation will retain “remnants of the past” and will sound somewhat uncertain and depressed. And the voice, by the way, should be adequate - to reflect what is happening at the moment, and not what happened an hour ago.

Bounce! If you always want to murmur like a crystal brook, “erase” the “records” of previous conversations from your memory: exorbitant harshness or resentment, a guilty tone or an angry roar. Don't focus on the negative! After a squabble, it’s generally better to immediately switch to something pleasant: eat a chocolate bar, pet a cat, chat with a friend ... Let off steam! This will bring your voice back to normal. The speech apparatus is a very sensitive mechanism, it perfectly responds to the "first" psychological help of its owner. And if, while talking with an employer, you contemplate something pleasant (a photo of your baby, an aquarium or a poster with a popular actress), a piece of your positive will be transmitted to your interlocutor ...

Relax

Barrier... When you saw the number of a particularly important subscriber flashing on the display, did you immediately tense up? And the tone - after you! So excessive responsibility and special hopes placed on a call from a high-ranking person can do a disservice. We paid attention to the fact that at various meetings and performances we sometimes “sound” unnaturally and monotonously. Until we get carried away with content or communication?

Bounce! Breathe in and out and smile broadly. A smile (by the way, scientists have long proven this) can act on the principle feedback: even "stretched" makes the brain produce the hormone of happiness. Now boldly answer the challenge! You will sound as natural as when communicating with household members, and the interlocutor on the other end of the wire will not even have a shadow of a doubt that your voice and consciousness are clamped in the vise of fear.

Don't chatter

Barrier… Do you think that by setting an excessively fast pace of conversation, you will make it clear to the personnel officer that you can work just as quickly? Not at all business qualities are even less associated in the mind with the art of tongue twisters than with the ability to gobble up both cheeks. Slow down! The speed of perception does not help - it hurts.

Bounce! The best moment for the manifestation of efficiency is a clear and detailed answer to question asked, without long pauses, stutters and all sorts of "shorter" and "as if". And in order to be asked less, do not increase the pace of speech, it is better to make distinct and appropriate pauses and correctly place logical stresses. These two techniques will help convey the necessary information (including about your merits) to the opponent making the decision.

Well, if you know for yourself a “sin” to quickly and aggressively issue verbal volleys, take this habit under control. Try not to fill your lungs with air before the mini-speech - then there will be no temptation to chatter.

Fizkultprivet

Barrier ... Long and stubbornly kept silent? Or just woke up? Most likely, your voice will sound muffled, if not hoarse. Before you get to work, the speech apparatus, like any other system or "option" of our body, needs a little warm-up.

Bounce! In order to “be heard” with trills louder, it would be nice to practice for five minutes in the morning. As a last resort, you can take a sip of hot tea or a sip (no more!) of red wine. So, the "apparatus" is ready - the timbre is restored. Only having found your true voice, you can appear as a stentorian interlocutor in every sense of the word, a person with a lot of virtues, which you must definitely tell in a personal meeting, thereby “cementing forever” the pleasant impression of telephone communication.

Draw conclusions optimistically

Barrier… Thinking ahead or “keeping in mind” possible failure, we thereby program the interview to fail. Do not feed evil fate with despondency! Be aware: manner, intonation, tonality are not the root cause of a possibly undeveloped relationship. Yet these factors can have an indirect impact on the outcome of "unemployment".

Bounce! After each conversation with the personnel officer, it is worth remembering not only the essence, but also the details of the conversation, and analyzing the mistakes. Believe it the right experience, which is useful not only for "framing" the employer.

How to please on the phone

Very often acquaintance with the employer begins with telephone conversation, which can end with either a prompt for or . The reaction of the recruiter in this case depends not so much on what the candidate says, but on how he does it. The ability to make a good impression on the phone is not only necessary for the first conversation: it is often a must. How do you need to communicate on the phone so that the conversation continues?

Principle 1. Remember the First Impression Effect

The first impression can only be made once. Keep this in mind and do not rush to the phone as soon as you see. Focus and work on your emotions. You should not go to extremes, for example, show great joy - "finally we found each other." Or, on the contrary, be overly pessimistic - "now". When two people talk on the phone, each of them paints a portrait of the interlocutor, and the image appears within the first thirty seconds. Work on your own, ask yourself how you want to appear in the eyes of the employer. Psychologists say that of the two components of a conversation - semantic and emotional - in a telephone conversation, emotions determine about 90% of the result.

What role can it play ?

Principle 2. Calmness, only calmness!

It is very important to be calm during the conversation. The professional will feel your fears and insecurities before you. In order to calm the excitement, psychologists advise using the following technique. Imagine that you have already been answered by the most, and think about what the consequences will be for you. After you mentally come to terms with this small failure, it will become easier for you to carry on a conversation. Psychologists also recommend talking on the phone while standing - this simple trick helps you feel much more confident.

Calmness will be useful to you if you get on .

Principle 3. The power of timbre

Your voice should be clear and firm. Pay attention to the timbre - it can and should be corrected. The fact is that a lower voice timbre enhances the impression of confidence, and an increased one often accompanies irritation and anxiety. A low timbre, moreover, is considered more attractive, and can play a positive role if there is a person of the opposite sex on the other end of the wire. It is also worth paying attention to the diction, tempo and articulation of your speech: they allow you to make a preliminary impression of your origin and. A clear pronunciation and a calm pace of speech indicate internal discipline and self-control.

The manner of speaking is one of the components of your .

Principle 4. Do you have a plan?

Plan the conversation before you call. No need to expect that you will only answer questions - analyze what interests you and be ready. Pay attention to the fact that the questions are not too simple or too complex, otherwise you may seem not very smart or you may confuse the interlocutor and blur all the favorable impression.

“Before the first conversation, it is important to prepare for the discussion of the vacancy,” says Consultant for the search and selection of personnel of the holding "Empire Personnel" Boris Zhguchev. - What should be done:

• Analyze the vacancy open sources: understand the main criteria for selecting applicants (for example, for this it may be knowledge of the market in which the company operates and experience in "cold sales", and for a project manager - the number of completed projects and their complexity).
• Understand the company's position in the market and formulate the reasons why you are interested this company(for example, “I have been using your products for a long time, so I am confident in the quality of yours” or “I have been following your company for a long time and consider it one of the leaders in this market”, “I want to work in an industry leader” or “I learned from information in open sources that you have an excellent system of employees - I really liked it, "etc.).
• Structure yours and correlate them with the main selection criteria. For example, “I have two years of experience in sales of equipment in an adjacent market” or “During my work, I have successfully completed about 7 major projects construction in this industry.
  “If you have already seen this on one of the job sites before calling the employer, you have time to prepare for a phone interview in advance,” comments Nadezhda Lyakhovskaya, Head of PR at AVANTA Personnel. - Make a rough list of questions for this vacancy, so as not to forget to ask them to the interlocutor during a telephone interview.

If the employer himself called you, then, as a rule, after a few clarifying questions to you, he himself talks about the vacancy, and then invites you to ask your questions. If you have such an opportunity, try to write down the main thing that the interlocutor says. This will make it easier for you to remember what points you have questions about.

It is useful to have in your diary a pre-compiled list of so-called. It is applicable to any interview and helps to fill in all the gaps during the conversation.

“Be sure to clearly articulate the reasons for leaving or the desire in which the applicant works, and not answer this question with general phrases, such as:“ This is a very long story - let's discuss it in person when we meet. Formulate your main wishes for the future employer, and you should not start with wages. You need to list only the most important factors for you, which will be decisive when choosing a job. You should not build a conversation in the style: “First you tell me what kind of vacancy you have, and then I will think about whether to answer your questions.” good impression you will definitely not produce in this way, ”says Anna Sus, Senior Consultant at Contact Agency.

At the same time, make a list of questions for and !

Principle 5. Professional suitability

Nota bene!

• If you call first, be sure to say hello, introduce yourself, and ask if the recruiter is comfortable talking.
• Remember that now your speech is the main way to impress. Accurately put stress in words and correctly build sentences.
• Your answers to the recruiter’s questions should be concise and concise: you don’t need to talk at length, but you shouldn’t answer in monosyllables either.
• Do not forget about the rules of telephone etiquette: the one who called is the first to say goodbye.
• In order to understand during a telephone conversation whether a vacancy suits you or not, determine the decisive factors for yourself. It is about them that you ask the recruiter in the first place.

Zoya Lopatina, Ksenia Gerasimova