Internet banking from Belarusbank: functional and global. The procedure for paying for utilities using Internet banking Belarusbank Internet banking Belarusbank ERP payment system

Queues at numerous cash desks are becoming a thing of the past: utility, banking, and shopping. Today, OJSC clients ASB Belarusbank and you can pay all receipts without delay without leaving your home. This became possible due to the fact that the bank closely cooperates with the national ERIP system. It is designed in such a way that even the most untrained user can easily handle payment transactions.

What is ERIP

AIS ERIP stands for automated information system unified calculation and information space. In everyday life and at work it is referred to as the CALCULATION system. This is a brilliant development of the National Bank of the Republic of Belarus. Its task is to facilitate and simplify the payment of any payments accepted from individuals and organizations. All payment transactions, regardless of the purpose of the payment, recipient, location, are carried out in a “one window”. Money is transferred to the addressee’s account almost instantly in any territory of the country, in various ways.

Payment is a unified republican payment system that is beneficial for producers and users. Producers do not need to enter into direct agreements with each bank, since ERIP acts as an intermediary between the bank and service providers. All you need to do is register in the system once. If previously payments were accepted by a limited number of large banks, then with the advent of the RASCHET system, small credit institutions also joined them.

Payers new system allows you to pay both state and local payments anywhere. There is no need to look for a specific bank and go to a specific region to make a payment. All operations in ERIP are carried out free of charge.

Payments

1. More than:
   1. 4,500 service providers and organizations;
   2. 49,000 types of different payments.
   3. The list of payments for all occasions includes:
2. Familiar:
   1. telecommunications: cellular communication, Internet, television;
   2. apartment security;
   3. state taxes and fines.
3. Special:
   1. ordering tickets for sports and entertainment events;
   2. payment educational services and treatment in medical centers;
   3. registration of insurance;
   4. travel services;
   5. customs payments;
   6. booking plane, train or bus tickets.
4. Local, that is, local:
   1. taxes;
   2. fees;
   3. fines.

You can pay anywhere and in different ways.

Remote payments have become more accessible to compatriots, allowing them to save time and effort, conveniently conduct transactions, pay for Internet services, utilities, training, etc. Many people learn how to pay for the Internet through Belarusbank Internet banking, after which they actively use the service.

Get remote access Every client of Belarusbank can access a current or card account by visiting a bank branch or registering remotely at an information kiosk.

Basic operations with a Belarusbank card

Belarusbank is a financial institution in the Republic of Belarus that offers a range of services, including bank cards.

Bank branches are open in major cities of the country, so learning how to deposit money on a Belarusbank card will be useful.

After all, in this case, you can safely store money, transfer it to third parties, and cash it out at a convenient time.

How to deposit funds to a card account?

To deposit money on a Belarusbank card, a person visits a branch of a banking institution, where he tells the operator the payment card number. The operation can be performed through a network of payment terminals with the Cash-in function or information kiosks. To top up your card, you don’t have to take plastic with you, since it’s enough to know the card number and expiration date.

In the same way, a third party card issued by Belarusbank is replenished. Money is credited instantly. When replenishing without a card, the bank commission is 2.5% of the amount credited cash.

Money transfer

1. Transfer from a current account or another card opened at the same bank. The operation is carried out in the department financial institution, at an ATM, information kiosk or using M-banking and Internet banking.
2. Transfer from another bank operating in the territory of the Republic of Belarus. You need full details of the card account: bank establishment code, its name, transit account, owner's full name.
3. Transfer from abroad. SWIFT transfer through correspondent bank accounts, and in the currency of the card account.

Balance check

How to check your balance? You should:

1. Insert the card into the ATM and click on the “Balance” option.
2. Call by phone hotline, answer questions from the operator, who will tell you the account balance.
3. Activate SMS banking services at a branch of a financial institution or through a payment terminal, after which messages with the account balance will be sent to the user’s phone after each operation (deposit, withdrawal, transfer).
4. Log into the Internet banking system, click on the card account number and view the balance.

Blocking/unblocking a card

There are several ways to block a Belarusbank card, which is necessary if it is lost, stolen, missing, or if the card is left in an ATM.

A man calls the Call Center. After identifying the client, the operator will block the payment card within 2 - 3 minutes. Having access to Internet banking, the user can independently block the card account by clicking on it and selecting the desired option.

To unblock a Belarusbank card, you will need to visit the nearest bank branch and write an application, however, the operation can be performed remotely using the Internet banking or M-banking system.

Having logged in with his username and password, the user independently performs the required operation, after which his payment card is unlocked.

Important! If the card is blocked/unblocked by calling customer support, the person needs to remember the code word that he indicated when opening the card account.

Overdraft on salary card

Overdraft translated from English language means "overdrawn" and represents an authorized (or unauthorized) credit extended by the bank to a customer's card account. In other words, this is a short-term loan for a small amount that the user must repay within the period agreed upon in the contract.

Maturity period	Annual interest rate
1 month	33%
3 months	33,5%
6 months	34%
10 months	34%
24 months	34%

Other Internet banking options

The Internet banking complex of the financial institution Belarusbank is designed to make payments online remotely. To pay for electricity, gas, internet, cable television a person registers in the system, receiving an individual login and password.

Login personal account can be done from any device with Internet access, after which the payment function becomes available.

Internet banking of Belarusbank allows you to:

1. View your card account balance.
2. Transfer funds in favor of third parties.
3. Open and replenish deposit accounts.
4. Repay loan debt.
5. View your current account statement (receipt/expense).
6. Pay for Internet, studies, treatment or utilities.
7. Top up your account mobile phone any operator of the Republic of Belarus.

Internet payment

To make a payment for the services of the Internet provider Byfly or any other through remote Internet banking of a Belarusbank financial institution, you should:

Payment of utilities

To pay utility bills, do the following:

Loan payment

A convenient function is payment of a loan through Belarusbank Internet banking, available to every owner. To pay off debt:

• go to the “Payments and transfers” option;
• select the “Loan repayment” section;
• after which they enter the loan agreement number, the payment amount and make the transaction.

When paying off a credit card debt, you can use the function of transferring funds between your accounts, which reflects all the client’s payment cards, including credit payment instruments.

Phone payment

To pay for a landline or mobile phone after logging into your personal account:

To pay for a landline phone, select a company - an operator providing wireline communication services, enter the payment amount and number personal account, after which funds are credited.

Conclusion

Belarusbank is a modern financial institution where a person can open a card account, block and unblock a card, top it up or transfer funds in favor of third parties. Using ATMs and payment terminals, you can also top up your card account with instant crediting of funds.

The Internet banking complex of the financial institution Belarusbank is a reliable system that allows you to pay bills, top up your mobile phone, transfer money to third party accounts, pay off debt, etc. To use the system, a person registers in remote banking, receiving a login and password, after which he makes payments at any time of the day or night. The big advantage is paying without leaving your home, with the ability to perform the transaction via a laptop, tablet or smartphone.

Making payments for utilities via the internet is a simple and one of the most popular ways to make payments, which has users every day. The advantage of the method is that financial transactions are performed without leaving home, which is especially important for business people. You can make a contribution via the Internet in different ways, and one of them is Belarusbank Internet banking (belarusbank).

Payment methods

You can pay for utilities through Belarusbank Internet banking. To do this, you will need a card from a bank of the Republic of Belarus, which needs to be connected. To implement this, you need to contact a bank branch. You can connect the card yourself.


To pay for utilities through Belarusbank Internet banking you need:

• register on the site;
• log in to online banking;
• select the required service from the list;
• pay utility bills.

Important! ERIP is a unified automated information system of a single information and settlement space. It was created by Belarusbank to facilitate payments and the work of many organizations. It registers organizations that provide services to the population in all regions of the country.

After the first financial transaction, the user is assigned a unique code. For subsequent transfers, the citizen simply enters it and all completed payments and transfers remain in the system’s memory. ERIP has the function of remembering the details of all payments. When you log in, they appear in your history, allowing you to use them as templates.

How to get a payer number

To pay for utility services through ERIP, you need to obtain a payer number. To do this, any financial transaction must be completed in ERIP. You can do it through a bank, terminal or electronic wallet. The first two methods are preferable. To perform a financial transaction in the system, proceed as follows:

• take any payment slip with the details of the institution to whose account the contribution will be received;
• approach the terminal or operator at the bank;
• make a deposit using a receipt and take a check.

The check contains the payer's number, which is assigned by the system automatically after the payment is made.

Advantages of ERIP

The system has the following advantages:

• utilities and other services can be paid without commission;
• Many organizations are registered here;
• you can easily find the company you are interested in from any region of the country;
• after payment, all details are saved in history, which are subsequently used as templates;
• there is a function for tracking the stage of transfer of payments in the organization;
• 100% guarantee that the money will go exactly to the declared account.

Payment of utilities

To implement payment, you need access to any payment system registered on the Internet. You will need account details where the money should go. To pay for garbage collection, water, gas and other services, you may need information such as bank details organization where the payment is transferred, address or personal account number.


To implement utility bills through unified system ERIP needs:

• log into the personal account of the system in which you have an account;
• select tabs – payments – new payment – ​​settlement;
• fill out payment forms indicating the service, account number and address;
• Enter the account number from which funds should be debited.

After filling out the form and checking the information, click the pay button. After this, payment for the service will be made. Receipt of funds to the organization’s account occurs within a few hours, less often – several days. Utility payments should be made earlier last day indicated on the receipt so that the money is guaranteed to arrive.

How to pay for privatization

To pay for the privatization of housing, you must deposit 10% of the cost of the apartment into the state account. The remaining contributions are divided over 40 or 20 years, if the premises are for service purposes. In order to avoid problems due to late payments, it is important to make contributions on time. You can pay for privatization without leaving your home if you do it through the ERIP system.

Algorithm of actions:

• login to Internet banking;
• card selection;
• payments tabs – ERIP payments – calculation;
• selection of the required locality;
• in the appropriate section, select the real estate tab;
• the next step is the division - the executive committee - privatization and privatization of residential premises;
• filling out the form - entering the personal account number, after which the amount should appear;
• if after entering the account data there is no information about the amount to be deposited, it is entered manually;
• the completed form is checked;
• click on the pay button;
• the receipt is saved.

Making payments for utility services via the Internet is always convenient, and with the ERIP system, all manipulations take only a few minutes. It is important that this method has a lot of advantages and not a single disadvantage.

In connection with the adopted changes, many are looking for information on how to pay for utilities through Belarusbank Internet banking. Currently, bank clients are entered into a single centralized database. Therefore, the user will now be able to register only under one account. It is also possible to pay utility bills online. But many still do not know how to use the system, much less pay for housing and communal services.

Initial actions

Performing these operations is not as difficult as it might seem at first glance. To perform any operations on the system, the following is required:

1. Go through the registration procedure on the official website of Belarusbank.
2. Log in to your personal account by entering your username and password.
3. Find the service you need to pay for.
4. Perform this operation.

Registration consists of completing the following steps:

1. Log in to the virtual resource of a banking institution.
2. Click on “Online registration”.
3. Read the agreement, then check the box next to it and click “Continue.” The same should be done with the next document - the offer agreement.
4. Next, you should enter your personal data requested by the bank.

All that remains is to pay the commission, and we can assume that the client is registered. Then a card with special codes will be sent to the specified address by mail. It is a plastic card that is needed to enter the site. Delivery is carried out within 10 days. When registering, you should write very carefully postal address. If it is entered incorrectly, the process will be canceled and funds will not be returned.

General payment instructions

Phone payment method

You can also pay for telephone services through banking. Then the instructions will be as follows:

1. In the menu, select the “Payments and Transfers” item, then click on the “Settlement System (ERIP)” item.
2. Next – “New payment”.
3. Select the “Republic-wide” tab.
4. Then they go directly to the operator and look for their region.
5. Next, click on “Phone”.
6. Enter all the requested data for the number for which payment is being made.

In this case, you can also leave a template to make it easier to perform this action in the future. Templates are displayed on the first page of your personal account.

Important! For Visa and MasterCard cardholders, the service is also available mobile banking. To use it, you need to register with 3-D Secure. This is not difficult to do, and as a result, the user will have an easier opportunity to make payments for any services and purchase goods on the Internet.

ERIP

Not long ago, the ERIP system began to operate in Belarus. With its help, various financial transactions are carried out. You can also pay utility bills online. The use of the system is beneficial, since no commission is charged for making a payment. Everyone is connected to it, more or less large organizations countries. And payment is possible not only through Internet banking, but also through information desks, as well as ATMs.

One way or another, it is possible to pay for electricity through Belarusbank or other utilities using the ERIP.

Payment via EasyPay

EasyPay is the first payment system country created in electronic form. It’s convenient to pay for gas, water and other utilities through it, as well as make various purchases. Transactions are carried out in national currency. When replenishing your account, no commission fee is charged. At the moment, the EasyPay electronic account can only be linked to a Belgazprombank card. But Belarusbank has not yet concluded a corresponding agreement with the company. Therefore, his clients do not have this opportunity.

What is Internet banking?

Internet banking– a service provided by JSC JSB Belarusbank (hereinafter referred to as the bank) for monitoring, managing accounts and carrying out banking transactions via the Internet.

The “Internet banking” system of OJSC “JSSB Belarusbank” (hereinafter referred to as the “Internet banking” system or system) is a software and hardware complex that ensures the functioning and provision of Internet banking services.

System Requirements

To work in the Internet banking system, you will need a computer with a modern Web browser that supports 256-bit encryption (Internet Explorer 8.0 and higher, Firefox 22.0 and higher, Opera 11.0 and higher, Safari 5.0 and higher, Google Chrome 24.0 and higher) and Internet access.

If you encounter difficulties when logging into the Internet Banking system, we recommend updating your browser to the latest version.

Registration in the Internet banking system

To use the Internet Banking service, you must register it. You can contact the bank directly or fill out the registration form on the bank's website, as well as register using your MSI account.

A client of the Internet banking system, like a bank client, is unique, that is, one bank client can have only one account to access the Internet banking system.

Attention!

One client of JSC "JSSB Belarusbank" can have only one account in the Internet banking system.

Registration at a bank institution

If you register with a bank institution, you need to:

1. Contact the central control department of the head office, regional (Minsk) department, branch, department or center banking services JSC "ASB Belarusbank" (hereinafter referred to as the bank establishment) with an identification document and a bank payment card issued by the bank (hereinafter referred to as the card);
2. Inform the person in charge of the SMS code received on your mobile phone number.
3. Sign the application form for banking services to the client using the Internet banking system.
4. Get Username (login), password (password);

Online registration

When filling out the Application Form via the online registration service on the bank’s website, you need to:

Attention!

OJSC "JSSB Belarusbank" is not responsible for the theft of confidential information, its disclosure by you, including using malware(viruses, spyware) running on the personal computer from which you access the Internet banking system, as well as in the case of working with the Internet banking system without using a trusted SSL certificate.

Login to the Internet banking system

To log into the Internet banking system you need:

1. In the address bar of your Internet browser, type: either one of the addresses of the bank’s corporate website: http://www.asb.by/ and follow the “Internet banking” link;
2. Enter the Username (login) and password (password) in the appropriate fields, click the “Login” button;

Attention!

When logging into the system for the first time, change the password issued during registration at the bank!!!

Attention!

If you enter the wrong password three times, logging into the system will be blocked!!! If it is not possible to unlock your account via SMS, you can use the “Forgot your password?” service. (password change with automatic unlocking) or contact the Contact Center operator by phone 147 , on weekdays from 08:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must tell the bank employee the user name and code word you specified during registration.

Attention!

When logging into the Internet banking system, a situation may arise when you need to re-enter authorization data. The source of such situations is the incorrect termination of a session in the system on the client side (closing the browser without logging out).
As a solution, we suggest clearing your web browser cache and deleting cookies, and then refreshing your browser page. You can view the procedure for this operation in search engine Google by typing “clear cache and cookies.”

Linking a mobile phone number to receive a one-time SMS code (authentication code)

To activate the ability to log in to the system using a one-time SMS code, you must select the menu item “My Profile” → “Personal Data” → “Change Data”. In the dialog box that opens, indicate the desired mobile phone number to receive SMS codes, the telecom operator (MTS, A1, Life) and select the “Use mobile phone when logging in” option. Next, click the “Save” button.

Login using a one-time SMS code (authentication code)

To log in to the system using a “One-time SMS code”, you must enter your login and password in the appropriate fields, select the “One-time SMS code” authentication type located under the authorization data entry form, and click the “Login” button. At this moment, a check is made to see whether the client’s mobile phone is configured in the Internet banking system to receive SMS codes. If not configured, a message appears asking you to set up a phone number to receive codes. If the verification is successful, a code will be sent to your mobile phone number, which must be entered into the SMS code entry form. If the client successfully enters the login, password and SMS code, the system is logged in.

Attention!

The SMS code contains Latin lowercase letters and numbers!!!

If the code sent to your phone was not received or was lost, then you need to click the “Cancel” button in the SMS code entry form and repeat the authentication again.

If you make a mistake THREE times when entering your login, password or one-time SMS code, access to the service is automatically blocked.

In the case of a 3-fold blocking of a user in the system, provided there is no successful login between blockings, you must come to any bank institution and fill out an application to unblock the client in the Internet banking system or use the “Forgot your password?” service. (password change with automatic unlocking). When contacting a bank institution, you must have an identification document with you.

Available operations in the Internet banking system

In the Internet banking system you will be able to carry out the following operations:

1. View account balances.
2. Opening, replenishment and early repayment of deposit accounts.
3. Repayment of loans.
4. Purchase of securities.
5. Insurance.
6. Payments in favor of service providers (utilities, communications, electricity, etc.):
6.1. Arbitrary payments (payments based on details provided by service providers).
6.2. Payments in favor of service providers under direct banking agreements.
6.3. Payments in favor of service providers using the “Settlement” system (AIS ERIP).

Attention!

The "Calculation" system (AIS ERIP) is an automated information system of a single settlement and information space created by the National Bank of the Republic of Belarus. Information about the location of the service in the Service Tree and the procedure for paying for the service can be clarified by contacting the Contact Center of the Calculation system. Phone: 141, e-mail: [email protected].

7. One-button payment.

• List of templates.

8. Translations of WESTERN UNION.
9. History of replenishment and viewing of statements for deposit accounts opened in the system.
10. Transfer of funds.
11. Management additional services for the cards used.
12. Viewing the history of payments by type of service performed in the system.
13. View information on outgoing and incoming transactions made using card details, in the amount of 10 transactions in 7 days.
14. My profile:

• Personal data (editing contact details);
• Password settings;
• Pay slips.

Attention!

The list of available operations can be changed and supplemented!!!

Online stores and online services that accept payments through the “Internet banking” system of OJSC “JSSB Belarusbank”

OJSC "JSSB Belarusbank" provides the opportunity to securely pay for orders from online stores and online services that have entered into an agreement to accept payments:

• payment for tickets to Belarusian railway(https://poezd.rw.by/);
• purchase of coins sold by JSC "ASB Belarusbank" (http://shop.asb.by);
• payment for services National Library Republic of Belarus (http://nlb.by);
• payment for services Central scientific library them. Y. Kolas NAS of Belarus (http://edd.bas-net.by).

Setting up a card to use as the default when making payments in the Internet banking system

To speed up and simplify the procedure for making payments without constantly asking for the source of funds, a “Default” card can be assigned in the system.

To use the “Default” card when making payments, you must select the “Accounts with card” or “Accounts” section on the main page → “Accounts with card” → “Account No. ХХХХХХХХХХХ” → “Card” with which you want to make payments. Next, opposite the card number, select “Operations” and click on the “Select as default” button.

Changing the account and card name

To change the account name, you need to select the account whose name you want to change in the list of your accounts and click on the “Change account name” button located opposite the account number. Fill in the “Account name” column and click the “Change name” button.

To change the name of the card, you must select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to change the name, select in the “Operations” section, opposite the card number, the “Change name” service, fill in the “Card name” column and Click the “Change name” button.

Viewing information on current accounts

In order to view information on current accounts, you must select the “Accounts” → “Accounts with card” section on the main page. The window that opens will display information (account number, account balance) on the client’s accounts.

Generating a report on account transactions for the period for transactions using the card

To receive a report on account transactions, you need to select the account for which you want to receive a report in the list of your accounts and click on the “Get report on account transactions” icon located in the upper right corner of the “Account No. ХХХХХХХХХХ” button. In the window that opens, you must select the period (no more than 90 calendar days) for which you want to receive a report and click the “Continue” button. Next, when you click the “Open in PDF” button, the generated document opens in pdf format and makes it possible to work with the report in the specified format (save, print, view).

The start of the reporting period cannot be more than 90 calendar days from the current date.

A list of previously requested account reports will be displayed on the page with account and card numbers.

Generating a mini-statement for a card

To receive a mini-statement for a card, you must select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to receive a mini-statement; in the “Operations” section, opposite the card number, select the “Mini-statement” service.

A mini-statement for the card displays information on outgoing and incoming transactions made using the card details, in the amount of 10 transactions over 7 days.

Information about rejected and pending transactions on an account with a card or on an additional payment card to another person’s account.

To receive a report on transactions on a card account, taking into account rejected and pending transactions, you must select the account for which you want to receive a report in the list of your accounts and click on the “Report on account transactions, including rejected and awaiting transactions” icon located in the upper right corner of the “Account No. ХХХХХХХХХХХ” area.

To receive a report on transactions on an additional payment card to another person’s account, taking into account rejected and pending transactions, you must select the card for which you want to receive a report in the list of your additional cards, and select “Report on transactions” in the list of transactions.

Information about transactions, including rejected and pending transactions, will be displayed on a new page. When you click the “Open in PDF” button, the resulting report will open in pdf format, which will make it possible to work with the report in the specified format (save, print, view).

The report includes rejected, pending processing and bank-confirmed transactions for a period not exceeding 15 days from the date the report was generated.

The report on account transactions, taking into account rejected and pending transactions, is for informational purposes only and is not a document.

Attention!

The completed operation will be displayed in the report approximately within 2 hours (no later than 5 hours) after its implementation. During short periods of data processing, pending transactions may not be reflected in the report. For pending transactions, the transaction fee amount is not displayed separately, but is included in the amount in the account currency.

Quick access to frequently made payments

Quick access to payments is provided from the Home page.

For quick access For frequently made payments, you can add saved payments to the Home page. To add a payment, click the “Add your saved payments to the page” link. On the page that opens, select the required service and service provider, then select one or more saved payments and click the “Save Changes” button. The payments you select will be posted on the Home page. To make your favorite payment, click on the icon of the desired payment.

For quick access to payments made in the ERIP “Settlement” system, use the “ERIP Personal Payments” section and select the payer number from the list. The drop-down menu will display all payments made through the ERIP “Settlement” system using the selected payer number. To make a payment, click on the link with its name.

Payment planner

Scheduler - the ability to create and maintain a personal payment calendar with a reminder function (view event reminders; create a reminder about events linked to a payment; create a reminder about events without a link to a payment; edit a previously created event; delete a previously created event; set up an event notification on the day of the reminder by email; create a reminder about the event from the list of saved payments; reference information in the modules of the Internet banking system.)

The main page of the Internet Banking system displays an information panel with the number of scheduled events for the current day.

You can view scheduled events by clicking on the “Events for today” element.

To create a payment reminder, you need to select the desired day in the calendar, click “Add event”, then select a payment from the tree of saved payments, fill in other information about the reminder. If desired, a reminder can be sent by email.

A reminder can be created not in connection with any payment; for this you need to “Add an event” → “Add an event without reference to a saved payment”.

To edit a previously created event, you need to select the desired day in the calendar, select the event in the events table, and click the “Edit” button.

To delete a previously created event, you need to select the desired day in the calendar, select the event in the events table, and click the “Delete” button.

Payment by details

To make a payment using the details, you need to select the menu item “Payments and transfers” → “Payments by details” → “New payment”. Next, carefully read the information and click the “Continue” button. In the dialog box that opens, enter the payment information and click the “Continue” button.

The fee for this service is charged in the amount of 0.75 BYN. rub. for each payment (from 01.08.2019; clause 3.8.4 of the Collection of Rewards). Payments to the budget are made without charging fees.

Opening a deposit in the Internet banking system

To open a deposit, you need to select the section “Accounts” → “Deposits (deposits)” → “Opening a deposit” on the main page, select the type of deposit account from the proposed list and click the “Open deposit” button, then get acquainted with public offer to conclude an agreement on a fixed-term bank deposit “Internet Deposit” and click the “I accept the terms of the agreement” button, select the card from which funds will be debited to open a deposit and click the “Continue” button. In the dialog box that opens, check all the data and click the “I confirm account opening” button.

Opening a loan in the Internet banking system

To open a loan in the Internet banking system, you need to select the section “Accounts” → “Internet loans” → “Loan application” on the main page, select the type of loan you are interested in from the list provided, fill out the application electronically, and then read with the application status in the “Opening a loan” section. After positive decision upon your application, confirm your agreement with the terms of the loan.

One-click payment

In order to use the “One-button payment” service you must:

• go to the section “Payments and transfers” - “One-button payment”;
• select, from those previously saved in the Internet banking system, the services that you want to pay for;
• click the “Continue” button;
• fill in the “Payment Data” fields one by one;
• click the “Continue” button;
• in the “Confirm payment data” window, check the correctness of the payment data;
• click "Pay".

Payment transactions for selected services are processed by the system one by one in the order in which they were displayed to the client in the final form.

After making payments, a form is displayed with the results and details of all payments made. Next to each successful payment there is a “Print” button to print a receipt. In case successful implementation all payments, one general message “Payments completed successfully” (green color) is displayed. Payments for which an error occurred during the payment process are highlighted in red and there is no “Print” button. For unsuccessful payments, error messages (red) are displayed in the format “Name of saved payment: Message”.

When you subsequently use the “One-button payment” service, payments for which payment was made the previous time will be automatically selected in the form for selecting saved payments.

To edit the list of payments in the “One Button Payment” template, you must: on the Main page, select the “One Button Payment” section. In the list of saved templates that appears, you must select the one in which you want to delete or add the payment of interest. Next, click the “Edit” button and select the required payments with a checkmark. When finished, click the “Save” button.

To delete saved payments in the Internet Banking system, you need to select a service provider in the Payments and Transfers section. In the proposed list of saved payments for this supplier, select the payment that you want to delete and click the “Delete” button. After which this payment will be removed from the “One-button payment” section.

Voluntary insurance against accidents and illnesses while traveling abroad

To conclude an agreement on “Voluntary insurance against accidents and illnesses while traveling abroad,” you must select the section “Payments and transfers” on the main page → menu “Insurance” → “Voluntary insurance against accidents and illnesses while traveling abroad.”

The procedure for concluding a contract consists of the following steps:

Step 1. Choosing a territory of stay

By default, in the “Contract Territory” table, the “Schengen Area Countries” option is selected, with the policyholder being able to select from the proposed options.

Step 2. Selecting an insurance option from the list of services

Step 3. Indication of the validity period, age and number of insured, contract currency, choice of contract amount

* The “Multiple departure” bird sets the duration of the trip (the duration of the contract) equal to a calendar year and the duration of the trip equal to 90 days.

The “Visa Insurance” checkbox adds 15 calendar days to the end date of the trip without changing the duration of the trip. No fee will be charged for this increase in the duration of the trip (duration of the contract).

Step 4. Preliminary calculation of the amount

Step 5. Preliminary calculation of the amount

Step 6. Entering data of insured persons

* The “Matches the policyholder” checkbox will allow you to fill in the data for the insured person with the policyholder data specified in the previous step. In this case, the data of the insured person will not be edited.

Step 7 Selecting a source of funds for an operation

Step 8 Offer page

Step 9 Payment page

Step 10 Payment result

On this page you can send the concluded insurance contract by email, send a check by email, view the insurance contract and view the payment receipt.

*Questions with pop-up windows

If you are unable to open a previously concluded insurance contract, the problem is most likely due to the fact that the settings of the browser you are using have blocked the ability to open pop-up windows. For example, the Chrome browser blocks pop-ups by default.

You can enable pop-up windows in your browser settings. For example, in the Chrome browser this can be done as follows:

• In the upper right corner of the screen, click on the “Settings and Google management Chrome" Settings.
• Below select Additional.
• In the Privacy and Security section, click Site settings (content settings).
• Click Pop-ups and redirects.
• Click Pop-ups and redirects.
• At the top of the screen, set the switch to Allowed.

You can also set permission to show pop-ups only to certain sites. For example, in the Chrome browser this can be done as follows:

• Launch Chrome on your computer.
• Open a site that blocks pop-ups.
• In the address bar, click "Site Information".
• In line "Pop-ups and redirects" select "Allow".
• Reload the page to apply the new settings.

Translations "Western Union"

1. To send a Western Union money transfer in the Internet Banking system, you must select the “Payments and Transfers” section on the main page → the “Western Union Transfers” menu → Send a transfer. Read the terms and conditions for the provision of the Western Union money transfer service, at the end of which put your consent (tick) - I have read and agree with the terms and conditions for the provision of the service for transferring funds to Western Union → click the “Continue” button.

Before starting to process a money transfer, make sure that the “Sender’s phone number” field is filled in and confirm that the personal data registered with the Bank is correct and up-to-date. If there are changes or errors in personal data, you need to contact the Bank institution where the card account maintenance agreement was drawn up to make changes. If all the data is correct, put two consents: “I agree with the data provided” and “I agree to the processing of personal data” → click the “Continue” button.

If you are sending a transfer for the first time, you must select New recipient, click the “Continue” button; when resending the transfer, you must select the recipient from the list, click the “Continue” button and enter the following data:

• transfer sending currency – US dollars for all countries and Russian rubles/US dollars for Russian Federation. Please note that if the transfer currency does not match the payment currency, Western Union independently determines the exchange rate of the sending currency into the payment currency;
• The recipient's name format is standard or Spanish format (used extremely rarely if the Recipient has a Spanish name consisting of three parts);
• select the transfer destination country. For transfers to the USA/Mexico, you must additionally indicate the State of the destination country;
• select the purpose of the transfer from the drop-down list or select other and indicate your option in the “Other purpose of transfer” field, click the “Continue” button;
• enter the Promo Code if available;
• the recipient's surname is typed in Latin according to the recipient's identity document;
• the recipient's name is typed in Latin according to the recipient's identity document;
• the recipient's patronymic name is filled in if the recipient's identity document contains a translation into English;
• when sending a transfer to the Russian Federation, it is recommended to indicate the patronymic of the recipient of the transfer if it is in Russian in the recipient’s identity document;
• select the type of amount – Amount to be sent (the amount that you want to send) or Amount to be paid (the amount that the recipient should receive);
• indicate the transfer amount (amount to be sent/amount to be paid depending on the selected option).

Money transfer service:

You can use the Urgent transfer service, funds for which will be available for payment a few minutes after sending.

If you send US dollars to neighboring countries (Russian Federation, Ukraine, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan) or Russian rubles to the Russian Federation, you can use the 12-hour Transfer service. In this case, the transfer will be available for payment 12 hours after it is sent.

The maximum transfer amount within the 12 hour Transfer tariff is:

• 100,000 Russian rubles
• US$3,000

Click the “Continue” button.

Select the source of funds for the operation (select the card account from which the transfer amount will be debited) → read the amount of the transfer fee and the total amount for sending the transfer, click the “Continue” button → read the Terms of payment of the transfer in the transfer destination country, click the button "Continue."

In the window that opens, you must check the correctness of the entered transfer data and agree “I have read and agree with the terms of provision of the Western Union money transfer service and the features of payment of the transfer in the destination country. I hereby confirm that all the above information is correct” →click the “Submit Transfer” button →click the “Print” button → “Finish”.

The transfer was sent successfully. The first line contains the transfer control number, which must be communicated to the recipient. (Additionally, the recipient must inform the country of sending, full name of the sender, amount and currency of the transfer).

Tariffs for sending money transfers abroad using the Western Union system can be found here.

Attention!

We draw your attention to maintaining security - only the sender and recipient of the transfer should know about the transfer details.

2. To pay out a Western Union money transfer in the Internet Banking system, you must select the section “Payments and Transfers” → “Western Union Transfers” →Payment of Transfer on the main page. Read the terms of provision of the Western Union money transfer service, check the box - I have read and agree with the terms of provision of the service for transferring funds to Western Union → click the “Continue” button.

• transfer control number;
• country of origin of the transfer;
• the sender's surname is typed in Russian (for transfers sent from the Russian Federation) or Latin according to the sender's identity document;
• the sender's name is typed in Russian (for transfers sent from the Russian Federation) or Latin according to the sender's identity document;
• sender's patronymic (the field is optional; must be filled out in Russian or Latin according to the sender's identity document, if it was indicated when sending the transfer);
• currency of receiving the transfer (US dollars or Russian rubles);
• expected amount received;
• select the purpose of the transfer from the drop-down list or select other and indicate your option in the “Other purpose of transfer” field.

In the window that opens, you need to check the correctness of the entered data and click the “Continue” button → Select the card account to which the transfer amount will be credited, indicate the consent “I agree with the data provided” → click the “Continue” button. In the window that opens, you need to check the correctness of the entered data and click the “Pay transfer” button → “Print” → “Finish”.

3. To view the status of a money transfer (paid/unpaid) via the Western Union system in the “Internet banking” system, on the main page, select the “Payments and Transfers” section → “Western Union Transfer” → View the transfer status → click the “Continue” button » →dial the Transfer Control Number and select the Transfer Sending Currency→click the “Continue” button →Print →Finish.

4. To return a transfer via the Western Union system in the Internet Banking system, you must select the “Payments and Transfers” section on the main page → “Western Union Transfers” → Transfer Revocation → “Continue”, dial the Transfer Control Number and select the Transfer Send Currency → “Continue”, select the card account to which the transfer amount will be returned.

Check the details of the transfer that will be returned, in the Comment field indicate the reason for the return → click the “Continue” button (check the transfer details, get acquainted with the conversion rate at which the amount will be recalculated if the card account currency differs from the transfer currency) → “ Return translation" → "Print" → "Done".

Attention!

To return a sent transfer, you can use the Transfer Revocation service, provided that the transfer has not yet been paid in the destination country. In this menu, only the main amount of the transfer is returned without refunding the transfer fee (commission).

If for any reason you apply for a refund of the fee (commission) for the transfer, you need to apply with an identification document to the nearest Western Union point of JSC JSB Belarusbank, in which you will need to write an application to the customer service center Western Union company.

5. To change the Western Union transfer data in the Internet Banking system, you must select the “Payments and Transfers” section on the main page → “Western Union Transfers” →Change transfer data, click “Continue” →Transfer Control Number and select Currency sending the transfer, click “Continue”.

Check the transfer data to which changes will be made → click the “Continue” button.

Enter new (correct) recipient data: New recipient's last name and New recipient's first name, click “Continue”.

If it is necessary to add the recipient's middle name, in the "New recipient name" field after the name, the recipient's middle name is indicated separated by a space.

Check the transfer data, including the Recipient's Last Name and the Recipient's First Name before making changes, as well as the New Recipient's Last Name and the New Recipient's First Name → click the “Change” button → click the “Print” button → click the “Finish” button.

Attention!

The service “Changing transfer data” involves a change in the full name. recipient. No other changes are permitted. There is no additional fee for making changes to the transfer details.

Procedure for registering a 3-D Secure password using the Internet banking system

To register a 3-D Secure password, you need to select the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuing cards/Additional services” → “3-D Secure password” → “Registration” on the main page " Next, select the card that needs to be registered in the 3-D Secure system and click “Continue”.

• in the “3-D Secure Password” field, create your own and enter a password (from 9 to 15 any characters);
• in the “Personal address” field, come up with your own and enter a personal address (from 2 to 20 any characters), for example: “Good afternoon, Elena”;
• in the “Answer” field – an arbitrary answer (from 9 to 15 any characters) to the Security Question (in the future, the answer to the Secret Question will be used to obtain a new 3-D Secure password in case you have forgotten and/or want to change the 3-D Secure password at the time of confirming the payment transaction with the 3-D Secure password);

Click “Register”, wait for confirmation of the success of the operation, after which you can use the 3-D Secure password you created when confirming Internet payments.
If you have forgotten your 3-D Secure password and/or the answer to the “Secret Question,” you must re-register the 3-D Secure password in the Internet banking system in the “Accounts with card” section or “Accounts” → “Accounts with card" → "Application for cards/Additional services".
If you no longer wish to use the 3-D Secure password, you must unregister the password in the Internet banking system in the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuing cards/Additional services” → 3-D Secure Password → Cancel registration.

Registration/cancellation of SMS banking service

To register the SMS banking service, you need to select the section “Accounts” → “Accounts with a card” → “Applications for cards/Additional services” → “Services” → “SMS banking” → “Registration”. If you agree to the terms of the agreement, you must confirm by clicking the “Agree” button. Next, you should select the card for which the SMS banking service is issued, fill in the appropriate fields and click “Continue”. In the window that opens, you need to check the correctness of the entered data and click “Continue”.

If you no longer wish to use the SMS banking service, you must cancel the service in the “Internet banking” system in the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuing cards/Additional services” → “SMS banking” → “Cancel registration”.

The procedure for connecting/deactivating the service for receiving an account statement by email (e-mail)

Changing the password in the Internet banking system

To change your password, you need to select the menu item “My Profile” → “Change Password”. In the dialog box that opens, fill in the appropriate fields and click the “Change Password” button.

Changing your password at a bank institution

To change the password, you must contact any bank institution with an identification document and fill out an application to generate a new (change) password. When a new password is generated at the bank institution, the user is automatically unblocked.
Password requirements:

• The password must contain only Latin letters (lowercase and uppercase) and numbers.
• The password must contain at least 8 and no more than 12 characters.
• The password must contain at least one uppercase letter, at least one lowercase letter, and at least one number.
• The password must contain at least one special character (@ - dog; # - hash; $ - dollar; % - percentage).
• The password cannot contain three consecutive identical characters.

The procedure for blocking/unblocking cards using the Internet banking system

To block/unblock, you need to select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” that you want to block/unblock, in the “Operations” section, opposite the card number, select required service"Block/Unblock".

The unblocking procedure does not apply to cards blocked due to incorrect PIN code entry at ATMs/kiosks three times, as well as if the card was blocked by the client by phone call to the bank processing center.

Editing client contact information

To edit contact information, you need to select the menu item “My Profile” → “Personal Information” → “Change Information” on the main page. In the dialog box that opens, you can edit contact information (phone numbers, address email). Next, click the “Save” button.

Activation of the “Unlock by SMS” service

To activate the ability to unlock an account via SMS, you must select the menu item “My Profile” → “Personal Data” → “Change Data”. In the dialog box that opens, specify the desired mobile phone number, telecom operator (MTS, A1, Life) and select the “Use mobile phone to unlock” option. Next, click the “Save” button.

Exiting the Internet banking system

To exit the Internet banking system, we recommend using the “Exit” menu item. If you are inactive for 10 minutes (not working in the system), you are automatically logged out of the system.

Problems and questions when working in the Internet banking system

Lost code card

If you lose your code card or receive information about the codes by other persons (hereinafter referred to as loss), you must immediately inform the bank by phone. To block your account by phone 147 (on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00, except holidays) You must tell the bank employee the code word you specified during registration).

If the code card is lost or worn out and you do not have the activated ability to log into the Internet banking system using a one-time SMS code, you can contact any bank institution with an identification document to activate login using a one-time SMS code .

Error when entering password

If you make a mistake THREE times when entering your password or session key, access to the service is automatically blocked.

Attention!

If the blocking occurred as a result of three times incorrect entry of authorization data, you can use unlocking via SMS or request unblocking from the Contact Center operator by phone 147 , on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must tell the bank employee your last name, first name, patronymic, user name and code word you specified when registering in the application form.

Attention!

Blocking/unblocking as a result of three times incorrect entry of authorization data in the system is possible if the client indicates in the “Online Consulting” service that the code word specified during registration in the application form, last name, first name, patronymic, and user name are fully consistent.

Unlocking the system via SMS

When an account is blocked, a code (contains Latin letters (lowercase and uppercase) and numbers) will be sent to the specified mobile phone number when activating the “Unlock by SMS” service, which must be entered after correctly entering the authorization data.

To unlock your account, you need to follow the link located under the form for entering authorization data, to the “Unlock by SMS” section and fill in all the fields in the dialog box that opens (“Login”, “Password”, “Code from code card”, “Code from SMS sent to your phone") and click the "Unblock via SMS" button.

If the code sent to your phone was not received or was lost, then you need to go to the “Unlock by SMS” section and in the dialog box that opens fill in the fields “Login”, “Password”, “Code from code card” and click the “Repeat” button SMS." You will be resent the unlock code via SMS.

You can request a code to unlock SMS no more than 3 times in a row.

If the user is blocked 3 times, if there is no successful login between blockings, unblocking via SMS is impossible. In this case, you can use the “Forgot your password?” service. (password change with automatic unlocking) or come to any bank institution and fill out an application to unlock the client in the Internet banking system. You must have an identification document with you.

Unlocking in the system after 3 times blocking

In the case of a user being blocked in the system 3 times, provided there is no successful login between blockings, you can use the “Forgot your password?” service. (password change with automatic unlocking) or you need to go to any bank institution and fill out an application to unlock the client in the system. You must have an identification document with you.

Forgot your password

If you have forgotten your password, you must use the “Forgot your password?” service. (password change with automatic unlocking) or contact any bank institution where you connect to the system and write an application to generate a new password. You must have an identification document with you.

“Forgot your password?” service (password change with automatic unlocking)

To change your password, you must enter your login and follow the link located under the form for entering authorization data to the “Forgot your password?” section. In the dialog box that opens, enter the code from the SMS sent to your phone, fill in all the necessary data and change the password.

This service can be used if a user is blocked from the system. When changing your password account will automatically unlock.

Forgot your username (login)

If you have forgotten your username (login), as well as the case in which it was entered (capital/small letters), call 147 (on weekdays 8:30-20:00, on weekends from 09:00 to 16:00, except holidays ) and provide your identification information:

• passport data (last name, first name, patronymic, identification number);
• code word (answer to the secret question) specified during registration.

Attention!

The Internet banking system does not provide for changing the user name (login).

Change of first and last name

To change your full name, you need to personally contact a bank institution and fill out an appropriate application, presenting an identification document and a document confirming the legality of the change in last name and (or) first name.

When receiving the card, you are required to check the correct spelling first and last name on the card (the first and last name on the card must match the first and last name on the identity document). In case of an error, the card must be reissued.

Attention!

If the first and last names on the card do not match the first and last names on the identity document, this card cannot be activated in the Internet banking system and a message is displayed "Authentication failed"

Confirmation of transactions made in the Internet banking system

If it is necessary for the bank to confirm a transaction made through the Internet banking system, you need to contact the bank institution at the place where the card was opened and the account was maintained. You must have an identification document with you.

Please note that the service is paid. The commission fee for this operation is determined by the collection of remunerations for other operations performed by JSC "JSSB Belarusbank" (clause 2.3.1.4, https://belarusbank.by/ru/deyatelnost/10373/15058)

Consultations

On working with the Internet banking system and issues of blocking/unblocking in the Internet banking system

by phone 147

on weekdays from 8:30 to 20:00

on weekends 09:00 to 16:00 except holidays

For calls from outside the Republic of Belarus by phone +375 17 218 84 31