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Job description of the general director of a car service. Job description of the technical director. Job description of the technical director - basic provisions

Who is what are his rights and obligations? This article will tell you everything about the presented profession.

About the profession

The head of production, or else, is a very important specialist in any enterprise. It is this professional who is responsible for improving the technical and production processes in the organization. Thanks to the technical director, a qualitative path is being laid for the development of the enterprise, and effective work is being carried out to expand the scope of the organization. What does the special job description of the technical director prescribe? This document assigns the following main tasks to the specialist in question:

work with projects and technical plans;
organizational issues, work with a team of specialists;
with clients, customers, contractors, etc.;
work on optimization of production processes;
documentation work, etc.

So, the job description of the technical director prescribes very extensive tasks for a specialist.

Requirements for a technical director

Since the position of technical director is considered very important and prestigious, a fairly large number of requirements are presented to this specialist. What exactly can be highlighted here?

What does the job description of a technical director prescribe? Here are the main points:

higher education in a special profile (as a rule, economic; however, often the director needs to have at least two diplomas of higher education);
availability of organizational skills, team management experience, etc.;
communication skills, the ability to competently and clearly state one's position;
a certain work experience (for a technical director, such experience must be at least one year).

What knowledge should a technical director have? More on this later.

What should a CTO know?

The specialist in question must have a number of specific skills and knowledge. What does the job description of the technical director of the enterprise prescribe in this case? Here are the most important points:

knowledge of foreign languages (in any case, the employee must know at least one language);
experience in developing programs and applications;
fairly extensive knowledge of the features of the enterprise;
programming language skills, etc.

In addition to all of the above, the specialist must know:

all necessary legal and regulatory acts;
rules for working with documentation;
charter of the organization, etc.

The first group of duties of the technical director

These specialists in different companies have completely different functions and responsibilities. A competent technical director must have a clear idea of the organization in which he works.

So, the job description of the technical director of a car service prescribes functions for a specialist that are completely different from duties, for example, the head of a construction organization or an Internet company. However, it is still possible to designate the most general duties of a technical director. In particular, we can highlight:

planning, coordination or registration of the terms and volumes of necessary repair work;
ensuring day-to-day control over the execution of work in the organization; this includes, for example, the economical use of electricity, existing equipment, wiring, etc.;
control over the work of heating, sewerage, electricity, ventilation, etc. in the room;
providing the organization with all the necessary materials, documents, tools, etc.

The second group of duties

What other responsibilities are fixed by the job description of the technical director? Here are some paragraphs from the document:

development of all necessary plans, instructions, documents on safety and labor protection;
taking measures for fire and electrical safety;
organization of negotiations with clients, customers and with the entire work team;

receiving, transporting and processing all necessary products;
development and preparation of all necessary documentation;
ensuring the technical operation of equipment and buildings.

Thus, the technical director has unusually broad powers and responsibilities. The specialist in question needs to constantly develop professionally, otherwise it will not be so easy to carry out his labor functions.

Rights of the technical director

The considered specialist as an employee, performing mainly organizational functions, is endowed with a very wide range of professional rights. What exactly can be highlighted here?

Here is what the job description of the technical director (LLC or JSC) prescribes:

A professional has the right to give instructions and orders on issues related, one way or another, to his duties and functions.
The employee is able to control all the equipment available in the organization.
The employee has the right to impose certain sanctions on employees in the form of incentives or rewards. So, for a gross violation of safety or discipline, the technical director is able to apply certain measures against subordinates.

And what can be said about the responsibility of the specialist in question? More on this later.

A responsibility

All items relating to the responsibility of the employee are also fixed by the job description of the technical director. An example of this document is provided below.

There are two main points regarding employee liability:

poor performance or a complete refusal to perform their duties may result in a fine or dismissal;
violation of the rule of law by an employee entails disciplinary, administrative or even criminal liability.

Thus, the responsibility of the technical director is absolutely no different from the professional responsibility of any other employee.

Career and salary

The income of the technical director depends on in which region and in which enterprise the employee carries out his labor activity. It is also worth highlighting the existing level of qualification.

About 150-200 thousand are received by the technical director. About 40-60 thousand will be received by the deputy technical director. The job description, unfortunately, does not prescribe a clear gradation by category or skill level. However, it is worth noting that the salary of a specialist will vary significantly depending on what place the specialist in question occupies in the organization. A lot really depends on career growth. It will not be easy to take such a prestigious position as a director. You need to constantly improve your professional skills and improve your skills.

Rights and obligations of a repair mechanic

1. Performs work in accordance with work orders. In order to achieve maximum performance, he tries to comply with the norms or even work faster.
2. Ensures the perfect performance of their work.
3. Provides service management with suggestions for improvement in the following areas:
- - quality of work;
- - labor productivity;
- - the necessary equipment of the workplace;
- - special and special tools;
- - repair area equipment.
4. Ensures the implementation of time and productivity practiced in the enterprise in accordance with the directives.
5. Immediately informs the master of the repair area about interruptions in work as a result of necessary additional work, difficulties in work, lack of spare parts, as well as exceeding time and deadlines.
6. Cares for the careful handling of tools, production equipment, work clothes, etc. and immediately notifies the responsible supervisor of any defects found. In addition, it ensures the economical use of operating funds.
7. Dismantled replaced warranty parts shall be handed over in a clean form to the workshop foreman.
8. He disposes of waste in accordance with current directives.
9. Follows the rules for the prevention of accidents at work, he immediately reports shortcomings to his superior.
10. Dedicates the students assigned to him in his work and uses them in proportion to their knowledge, bearing in mind that the work must be done flawlessly. He transfers knowledge in his field to students and draws their attention to mistakes; provides support to his supervisor in assessing students.
11. Must show readiness for advanced training. In particular, he must take part in training events held within his enterprise and in seminars on certain types of products that are considered necessary in the enterprise.

Rights The mechanic has the right to:

1. Get acquainted with the draft decisions of the management of the enterprise relating to its activities.
2. Submit proposals for the management to improve the work related to the responsibilities provided for in this instruction.
3. Report to the immediate supervisor about all the shortcomings in the production activities of the enterprise (its structural divisions) identified in the course of the performance of their duties and make proposals for their elimination.
4. Require the management of the enterprise to assist in the performance of his duties and rights.

Rights and obligations of the foreman

Job Responsibilities

1. Communication with clients.
2. Acceptance of an order for maintenance from customers.
3. Paperwork.
4. Making a decision on warranty cases.
5. Distribution of repairs by priorities, planning the load of the shop.
6. Distribution of work by mechanics (taking into account qualifications) after the receipt of the application.
7. Control of the completeness and timeliness of work.
8. Ensuring interaction with other departments.
9. Control over the fulfillment of the requirements for the organization of service stations.
10. Maintaining a warehouse of spare parts.
11. Participation in the formation of a warehouse of spare parts.
12. Document management.
13. Reporting.

Rights The master-acceptor of the service station has the right to:

1. give assignments to employees subordinate to him, tasks on a range of issues included in his functional duties.
2. to control the fulfillment of production tasks, the timely execution of individual orders by employees subordinate to him.
3. to request and receive the necessary materials and documents related to the issues of their activities and the activities of employees subordinate to him.
4. interact with other services of the enterprise on production and other issues that are part of its functional duties.
5. get acquainted with the draft decisions of the management of the enterprise concerning the activities of the Division.
6. propose for the consideration of the manager proposals for improving the work related to the duties provided for in this Job Description.
7. Submit proposals for the consideration of the head of the promotion of distinguished employees, the imposition of penalties on violators of production and labor discipline.
8. report to the manager on all identified violations and shortcomings in connection with the work performed.
6. ANALYSIS OF THE CAR SERVICE

The contact of the client with the car service, as a rule, begins with a telephone conversation. Car service employees introduce themselves to a potential client, politely answer all questions, slowly, without getting annoyed and not finishing the dialogue first. If the customer is only able to describe the external manifestations of problems in his car (knocking, leaking, not working, etc.), but does not know what to do, the engineer enters into the conversation. In most cases, it is difficult to determine the cause of the malfunction over the phone, so the car owner is invited to diagnose the car at a car service.

The visit time (several options) is offered by a car service worker - this is evidence of rhythmic work, normal loading of car service production, a clear acceptance schedule. This means that the customer will not need to wait in line, which is inevitable if they are allowed to arrive “at any time convenient for you.” In addition, sometimes such a wording is a sign of a car service downtime. Then the client is reminded of the address of the car service, they recommend the entrance scheme. In addition, they call the name of the master (receiver, consultant) who will “drive” the car, warn about the undesirability of being late, the approximate duration of acceptance, and advise to formulate wishes and prepare questions - this is another confirmation that the IP car service appreciates time and the customer, and your own. The car service sign is visible from afar. Near the car service building there is a parking lot, signs for parking places and receiving orders. There is no queue and turmoil in the office; a car service employee, if the customer arrived a little earlier, notifies the master (receiver).

The solidity of the enterprise is confirmed by licenses posted in a conspicuous place, qualification certificates of car service workers, an order authorizing inspectors to sign documents on behalf of the company, information about the movement of cars through car service stations in accordance with the technological cycle of repair or maintenance.

Plaques with names and positions on the uniforms of employees make it easier for the customer to communicate with them. The cleanliness of the car service premises, equipment, overalls of mechanics, the seats and steering wheels covered with a protective film testify to the accuracy of the car service personnel. But the main thing is the friendly, calm, businesslike atmosphere that reigns in the IP car service

The car service acceptance zone is separated from the repair shop and equipped with diagnostic equipment so that the inspector does not interrupt the work of mechanics from other areas and does not wait together with the customer for the release of the lift or stand. In addition, it contains information about the services provided by the car service center (prices, guarantees, names of regulatory documents according to which work is performed, etc.). Acceptance (simultaneously and diagnostics of a malfunction) in a car service center is unhurried and takes at least 20 minutes. In essence, this is a dialogue between two people interested in high-quality cooperation. One highly qualified car service specialist communicates with the car owner. Indeed, in most cases, the client wants to do exactly what he asks, on time and not more expensive than they promised when accepting a car service. Therefore, the fewer people in contact with him, the better.

At the appointed time, the car service master invites the customer and explains the problem from his words, asking questions along the way. Then a small (about ten minutes) trip and a verdict on the essence of the client's concern. The car owner should not neglect to check the car on the go, even if there are no complaints about his behavior. The absence of comments from the owner of the car is not a fact that the car is in full working order, and additional consultation with a car service specialist will not hurt. Then the car is washed and lifted on a lift in the acceptance area of a car service. During this forced break, the car service inspector, in order not to waste time, begins to calculate the cost of the necessary work and spare parts at his workplace.

Having examined the car from below, the car service master finishes the calculation. The car service checks the car for free, regardless of whether the owner will repair it now and here or at another time and place. By the way, sometimes in order to eliminate a minor malfunction, you need to “disassemble half a car”. In this case, the car service specialist recommends combining work: to do something “ahead of time”, using the partial disassembly of the machine (unit), or, conversely, to wait until the scheduled maintenance - this reduces the time spent (paid standard hours), respectively, reducing the total repair cost. In addition, the customer can save money by bringing his own spare parts. But he must confirm their quality to a car service, that is, compliance with established technical requirements. The car service master necessarily warns about this, explaining what documents are needed: a check from a store that is trusted and known to the car service, a copy of the quality certificate for the oil batch, the number of which is on the package, the manufacturer's passport for the unit (for example, for a shock absorber with an identification number), etc. P.

After the diagnosis, the client, if he wants, is given a break to think about the situation, consult at another car service, correct his plans, or save up money for repairs.

If the client decides to repair the car in the IP car service, the car service master invites the customer to the stand, which reflects the current workload of mechanics, and agrees on the time for receiving the finished car. Then draws up an order-outfit in writing. It tries to use terms that are understandable to the client, the text is in Russian. In the work order, in addition to information about the car and the details of the parties, they must indicate: the services provided (work performed), spare parts and materials provided by the car service, their cost and quantity; spare parts and materials provided by the customer; the price of the car, determined by agreement of the parties; the cost of services rendered by a car service (work performed) and the procedure for their payment; deadlines for the performance of works by a car service; car service guarantee conditions for the results of work; features related to the specifics of the repair or the company's experience of communicating with customers, for example, additional payment for the storage of a finished car, the owner of which did not pay the car service on time for the work performed.

When the client leaves the car in a car service, the contractor, along with the contract, draws up an acceptance certificate indicating the completeness of the car, visible external damage and defects, information about the provision of spare parts and materials by the customer.

It is unacceptable for a car service to do additional paid work without the consent of the client or to make the provision of some services dependent on the obligatory order of others. For short-term work (inflation of tires, selective maintenance operations, washing, etc.), which are done in the presence of a client in an IP car service, they issue receipts, coupons, etc.

Car service workers give the client the opportunity to observe the repair of the car, for example, from the waiting area in the workshop or from the gallery above it. When necessary (an additional malfunction was detected, the customer wanted to warn the car service master about the features of his car or check the progress and quality of work, etc.), the owner of the car is escorted to the work post. The mechanic is not distracted by getting spare parts and materials, and everything he needs is delivered on time from the warehouse.

In an IP car service, it is unacceptable for repairmen to sit in the “smoking room” for a long time, their walks around the workshop or the constant borrowing of tools from each other.

When the car is left at the car service, the customer can find out by phone how things are going. If at this moment the car service master is busy, he will definitely call back. In any case, the client is immediately notified of the shortcomings identified during the repair that threaten traffic safety, suspending work. If the car owner does not agree to their correction (for additional costs) or they are unremovable, this is recorded in all copies of the acceptance certificate.

When the finished car is handed over to the customer, the master who received the car brings the owner to it, shows the results of the work and the replaced parts. In addition, he gives recommendations on the operation of the car. After clarifying all the questions, eliminating the comments (if any), the car service inspector escorts the customer to the cashier - the car is issued after full payment for the work.

After two or three days, the master asks the client on the phone if he has any wishes or if the car has any problems.

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FROMcontent

Introduction

1. Characteristics of the enterprise

2. Organizational structure of the enterprise

3. Main repair shop

4. Safety and labor protection rules

5. Staff job descriptions

Conclusion

ATconducting

Gone are the days when even a serious car repair could be carried out by the owner himself with the help of drawings, ingenuity and the simplest tool. Modern cars have certain specifics in handling and care. An assembly stuffed with electronics with a mass of precision parts, assemblies and systems - it’s better for an amateur with a screwdriver at the ready not to climb into such a complex “organism” - such an approach is unlikely to lead to positive results. It will be cheaper to turn to specialized car services, where car maintenance is carried out by professionals and on professional equipment.

Modern cars are too complex, so they need high-quality equipment for qualified car maintenance. Repairing a car in a garage is the more dangerous the more modern the car. Of course, there are nuggets that, even without a computerized diagnostic scanner, are able to arrange a car service at home and determine the malfunction “by ear and smell”. And even on the knee to repair the automatic transmission. However, a little later it turns out that almost all the miracle masters have long been engaged in any business - car repair - precisely on a professional basis in auto technical centers.

And there is a mass of modern equipment for the successful maintenance of vehicles for diagnosing faults and their elimination, a huge database of reference and technical documentation for car repair, developed by professionals and recommended by manufacturers for car repair schemes for almost any model.

Self-activity in the repair of the most technically complex devices and components is categorically not welcome. This explains the constant need for qualified personnel in car services and car repair shops.

1. Enterprise characteristics

The organizational and legal form of the enterprise is an individual entrepreneur.

Opening hours - year-round: on weekdays from 9:00 to 20:00, on Saturdays and Sundays from 10:00 to 18:00. If there is an urgent order - the service works around the clock.

The staff of the enterprise is 5 production workers, 2 auxiliary workers and 1 administrative and technical staff.

The entrepreneur has been in the service industry since 2005.

The business of a small service quickly went uphill and soon the number of customers increased markedly. The main brands of cars in which the company specializes are Honda, Toyota, VAZ, Hyundai, Kia.

IP Auto Service is a modern technical center equipped with professional equipment for high-precision diagnostics and high-quality repair of Russian and foreign cars.

List of works performed:

· Computer diagnostics, adjustment (prevention) and repair of car engines;

· Diagnostics and repair of automatic transmissions;

· Computer diagnostics and repair of a running gear of the car;

· Diagnostics and repair of electric systems of cars;

· The whole complex for the prevention of the fuel system;

Partial or complete oil change in automatic transmission;

By servicing a car in this car service, customers receive:

· Guaranteed impeccable quality of work performed;

· Discounts for the installation of spare parts purchased in this car service;

· Flexible system of discounts for regular customers;

· Information support of highly qualified craftsmen and experienced specialists.

In addition to the above services, the service offers high-quality installation of alarms and other additional equipment in compliance with all manufacturers' standards, both for the car and for additional equipment. The company also performs high-quality car painting.

2. Organizational structure of the enterprise

The decision to choose the organizational structure of the IP was made directly. The middle and lower levels of management provide initial information, and sometimes offer their own options for the structure of their subordinate units. The best structure of the organization is considered to be such a structure that allows you to optimally interact with the external and internal environment, meet the needs of the organization and most effectively achieve its goals. The strategy of an organization should always determine the organizational structure, and not vice versa.

At the moment, the IP is dominated by a linear-staff organizational structure.

This type of organizational structure is the development of a linear one and is designed to eliminate its most important drawback associated with the lack of strategic planning links. The line-headquarters structure includes specialized units (headquarters) that do not have the right to make decisions and manage any lower units, but only help the corresponding leader in the performance of certain functions.

Rice. 1. Organizational structure of the IP

3. Main repair shop

The area of the repair shop is about 150 m2, 7 specialists of different profiles work in the shop, on average 3-4 cars are repaired per day.

The repair shop is equipped with modern equipment. This equipment and the experience of employees allows us to perform repairs of varying degrees of complexity, from local repair of small dents to restoring a car after a serious accident.

Service specialists are always ready to advise the client on all issues related to car repair, give recommendations in resolving disputes with insurance companies, as well as competently assess the real complexity, determine the actual cost of repairs.

Here is a full range of repair and maintenance services:

Comprehensive diagnostics of your car;

· Overhaul and maintenance of engines, gearboxes and other components and assemblies of transmission and running gear;

· Replacement of oils and technical liquids;

· Seasonal vehicle maintenance;

Preparation of the car for the State Technical Inspection,

· Adjustment of headlights and toxicity of the fulfilled gases;

· Departure - collapse;

· Tire fitting;

· Selection and ordering of any spare parts for the car;

Car window tinting

· Removal of a tinting film;

Installation and replacement of auto glass and much more.

4. Safety and labor protection regulations

Why is labor protection and compliance with safety regulations in an IP car service so important?

First of all, because the highest value is always a person, his life and health. Neither the amount of wages, nor the level of profitability of the enterprise, nor the value of the product produced can serve as a basis for neglecting safety rules and justifying the existing threats to the life or health of workers. In addition, in this case, we are also talking about the value of a particular person as an employee with their inherent knowledge, skills and experience.

Secondly, properly organized work to ensure labor safety increases the discipline of employees, which, in turn, leads to an increase in labor productivity, a decrease in the number of accidents, equipment breakdowns and other emergency situations, that is, ultimately increases production efficiency.

Thirdly, labor protection implies not only ensuring the safety of workers during the performance of their official duties. In fact, this also includes a variety of activities: for example, the prevention of occupational diseases, the organization of proper rest and nutrition for workers during work breaks, providing them with the necessary overalls and hygiene products, and even the implementation of social benefits and guarantees. The correct approach to the organization of labor protection at the enterprise, the competent use of various non-material ways to stimulate employees give the latter the necessary sense of reliability, stability and interest of management in their employees. Thus, due to well-established labor protection, staff turnover also decreases, which also has a beneficial effect on the stability of the entire enterprise.

Occupational Safety Instructions (IOT), they are also Safety Instructions (HSE Instructions) are the most important documents that protect the owner and management of the car service from possible emergencies and tragic circumstances at the enterprise, which, despite their improbability, can happen even with good labor organization.

The proposed Safety Instructions cover almost all activities in a car service and include:

IOT for administrative and managerial personnel;

IOT for the accumulator;

IOT for a gas welder;

IOT for a car repairman;

IOT for a fuel equipment repairman;

IOT for a repairman;

IOT for manual welding electric welder;

IOT for the provision of first aid;

IOT when hanging a car and working under it;

IOT when performing tire repair work;

The form of the introductory briefing registration log;

The form of the register of instructions on labor protection.

The instructions are drawn up and executed in accordance with all the rules and requirements of the regulatory authorities on the basis of the relevant regulatory documentation. On the basis of the same documentation, samples of journal forms were made for registering introductory briefings and accounting for labor protection instructions, in which covers and headers of tables are presented in the form and in sequence, in accordance with the current legislation.

Consider the safety requirements before starting work.

Upon the arrival of auto mechanics to work, they must change into working overalls, consisting of: shoes, work overalls, shirts, hats, jackets. You also have personal protective equipment with you: gloves, goggles. The complete set of overalls can vary depending on the types of work performed. Clothing must be buttoned up and tucked in, trousers must be over shoes, cuffs fastened, hair tucked under a tight-fitting headdress.

Before work, the worker checks that the tools and devices are in good condition, not worn out and meet safe working conditions:

The wooden handles of the tools must be smoothly processed, there must be no potholes, chips or other defects on their surface, the tool must be correctly mounted and firmly fixed.

Percussion instruments (chisels, barbs) should not have cracks, burrs, hardening, their occipital part should be smooth, free of cracks, burrs and chips.

The ends of hand tools used for threading into holes during installation (crowbars for assembly, etc.) must not be knocked down.

Pullers must have serviceable paws, screws, rods and stops.

During work, the worker constantly monitor the health of the equipment and do not leave it unattended. When leaving the workplace, the equipment stops and is de-energized.

The work is carried out in the presence and serviceability of fences, interlocks and other devices that ensure labor safety, and with sufficient illumination of the workplace.

Do not touch moving mechanisms and rotating parts of machines, as well as energized live parts of equipment, without first de-energizing the hazardous object.

Foreign objects and tools are located at a distance from moving mechanisms.

When starting the machine, unit, machine tool, the worker must personally make sure that there are no workers in the area of \u200b\u200bthe machine.

In case of poor health, the worker stops work, brings the workplace to a safe state, turns to the chief mechanic, who decides the severity of the consequences and decides to let him go home, continue working some time after taking the medicine, or take him to the hospital. If the chief mechanic is not in place, then a person replacing him must be appointed.

If malfunctions of production equipment and tools are noticed, as well as if, when touching a machine, machine tool, unit, an electric current is felt, or there is a strong electrical appliance, electric motor, electrical equipment, sparking or wire breakage, etc., workers are immediately warned about the danger and notified to the Chief Mechanic.

If necessary, evacuation of people from the danger zone is organized.

In case of accidents with people, each of the workers can provide first aid, because. everything you need is in the first aid kit, immediately informing the chief mechanic, and saves the situation in which the accident occurred, if it does not threaten the life and health of others and does not violate the technical process until the arrival of persons, investigation of the causes of the accident.

In the event of an electric shock, release the victim from the action of the current as soon as possible, since the duration of its action is determined by the severity of the injury. To do this, there is a knife switch in the car repair shop for quickly de-energizing the room.

At the end of the shift, the workplace is put in order (equipment and tools are cleaned of dust and dirt, garbage and waste are collected and taken to the designated place, tools, fixtures and raw parts are collected and put in the designated place).

Fences and safety signs are installed at open openings, openings and hatches.

The equipment is de-energized, ventilation and local lighting are turned off.

The worker takes off overalls and other personal protective equipment, puts them in a closed closet, if the overalls require washing or repair, you need to tell the chief mechanic, he will issue another one, and the dirty clothes will go to dry cleaning. The rules of personal hygiene are followed.

Fire safety

During the first and subsequent briefings, each employee is explained the location of the fire shield, what and how it is necessary to extinguish this or that source of fire, so that it is safe for the worker himself.

Workers are prohibited from obstructing aisles and access to firefighting equipment, this is a strict violation of fire safety regulations.

Fuel and lubricants spilled on the ground are covered with sand. Sand impregnated with oil products must be immediately removed and taken to a place agreed with the sanitary and epidemiological station.

The used cleaning material is removed into a special metal chest with a lid.

It is forbidden to store in the workplace flammable objects and combustible liquids, acids and alkalis in quantities exceeding the shift requirement in a ready-to-use form.

In the auto repair shop, smoke detectors with a fusible element are used as fire alarms, which notify of a fire with a siren.

A worker who violates the requirements of labor protection instructions may be subject to disciplinary liability in accordance with the internal regulations, and if these violations are associated with causing material damage to the auto repair shop, the worker also bears financial responsibility in the prescribed manner.

5. Staff job descriptions

Job description of the director of a car service

The director of a car service belongs to the category of managers, is a direct representative of the Company and is empowered to resolve directly and indirectly organizational, commercial, representative and other issues. The car service director interacts with managers and employees of other structural divisions of the Company, as well as with state regulatory authorities and higher structures - in agreement with direct management.

The director of a car service is guided in his work by:

Current Regulations

Regulatory documents on the issues of the work performed;

Methodological materials relating to relevant issues;

the Articles of Association of the Society;

Labor regulations;

Orders and orders of the Director of the Company;

This job description.

The service manager must know:

Normative legal acts of the Russian Federation;

Local regulations and Regulations in force in the Company;

Orders, management orders, methodological, regulatory and other guidance materials for maintenance and repair;

Prospects for the technical development of the Company;

System of preventive maintenance and rational operation of technological equipment;

Organization of repair work and maintenance of equipment at the enterprise;

Technical characteristics, design features and operational data of vehicles;

The procedure and methods for planning repair work;

Repair systems and technology of repair work;

Standards, specifications and instructions for maintenance, repair;

Methods of economic calculation;

Current provisions on remuneration, forms of material incentives;

Advanced domestic and foreign experience in the maintenance and repair of vehicles;

Fundamentals of economics, labor organization, production and management;

Basics of the labor legislation of the Russian Federation;

Rules and norms of labor protection, safety measures, industrial sanitation and fire protection.

A person with a higher technical education and at least 3 years of work experience in engineering and technical positions is appointed to the position of the Director of a car service.

The director of a car service has the right:

Determine the personnel composition, the range of rights, duties, responsibilities, the system of motivation and remuneration of subordinates.

Make suggestions for improving the work related to the duties provided for in this job description. Report to the immediate supervisor on the identified violations and shortcomings within their competence, encourage subordinates or impose penalties on subordinates in agreement with the director.

Require management and other departments to provide materials needed to perform functions.

Communicate with other organizations on the issues of document approval, search for a contractor, provision of information at the request of state inspection and regulatory authorities.

Sign and endorse documents within their competence.

Acquire, within the approved budget of the department, the necessary equipment, special tools and fixtures, as well as consumables necessary to fulfill the production and financial plans of the department.

Do not interfere in the activities of their subordinates, if this activity is regulated by job descriptions and the results of the work correspond to the task.

Rights and obligations of a repair mechanic

1. Performs work in accordance with work orders. In order to achieve maximum performance, he tries to comply with the norms or even work faster.

2. Ensures the perfect performance of their work.

3. Provides service management with suggestions for improvement in the following areas:

Quality of work;

labor productivity;

Necessary equipment of the workplace;

Special and special tools;

Repair area equipment.

4. Ensures the implementation of time and productivity practiced in the enterprise in accordance with the directives.

5. Immediately informs the master of the repair area about interruptions in work as a result of necessary additional work, difficulties in work, lack of spare parts, as well as exceeding time and deadlines.

6. Cares for the careful handling of tools, production equipment, work clothes, etc. and immediately notifies the responsible supervisor of any defects found. In addition, it ensures the economical use of operating funds.

7. Dismantled replaced warranty parts shall be handed over in a clean form to the workshop foreman.

8. He carries out waste disposal in accordance with the applicable directives.

9. Follows the rules for the prevention of accidents at work, he immediately reports shortcomings to his superior.

10. Dedicates the students assigned to him in his work and uses them in proportion to their knowledge, bearing in mind that the work must be done flawlessly. He transfers knowledge in his field to students and draws their attention to mistakes; provides support to his supervisor in assessing students.

11. Must show readiness for advanced training. In particular, he must take part in training events held within his enterprise and in seminars on certain types of products that are considered necessary in the enterprise.

The mechanic has the right:

Get acquainted with the draft decisions of the management of the enterprise relating to its activities.

Submit proposals for improvement of the work related to the responsibilities provided for in this instruction for consideration by the management.

Notify the immediate supervisor of all shortcomings in the production activities of the enterprise (its structural divisions) identified in the course of the performance of their duties and make proposals for their elimination.

Require the management of the enterprise to assist in the performance of his duties and rights.

Rights and obligations of the foreman

Communication with customers.

Receiving service orders from customers.

Registration of documents.

Making decisions on warranty cases.

Distribution of repairs by priorities, planning the load of the shop.

Distribution of work by mechanics (taking into account qualifications) after the receipt of the application.

Monitoring the completeness and timeliness of work.

Ensuring communication with other departments.

Control over the fulfillment of the requirements for the organization of service stations.

Maintaining spare parts warehouse.

Participation in the formation of a warehouse of spare parts.

Document management.

Drawing up reports.

The service station master-receiver has the right to:

Give assignments to subordinate employees, tasks on a range of issues included in his functional duties.

Supervise the fulfillment of production tasks, the timely execution of individual orders by subordinate employees.

Request and receive the necessary materials and documents related to the issues of their activities and the activities of employees subordinate to him.

Interact with other services of the enterprise on production and other issues that are part of its functional responsibilities.

Get acquainted with the draft decisions of the enterprise's management regarding the activities of the Division.

To propose to the head of the proposal to improve the work related to the duties provided for in this Job Description.

Submit proposals for the consideration of the head of the proposal on the promotion of distinguished employees, the imposition of penalties on violators of production and labor discipline.

Report to the manager about all identified violations and shortcomings in connection with the work performed.

6. Analysis of the work of a car service

The car service sign is visible from afar. Near the car service building there is a parking lot, signs for parking places and receiving orders. There is no queue and turmoil in the office; a car service employee, if the customer arrived a little earlier, notifies the master (receiver).

One highly qualified car service specialist communicates with the car owner. Indeed, in most cases, the client wants to do exactly what he asks, on time and not more expensive than they promised when accepting a car service. Therefore, the fewer people in contact with him, the better.

After the diagnosis, the client, if he wants, is given a break to think about the situation, consult at another car service, correct his plans, or save up money for repairs.

In an IP car service, it is unacceptable for repairmen to sit in the “smoking room” for a long time, their walks around the workshop or the constant borrowing of tools from each other.

After two or three days, the master asks the client on the phone if he has any wishes or if the car has any problems.

organizational staff management

After analyzing the work of the IP car service, we can conclude that the workflow is organized at a high level, the service provides a wide range of services, the service specialists perform their work efficiently. However, the service manager can take a number of measures that will help improve the efficiency of the service.

Management decisions must be made with a long-term perspective, even if this is at the expense of short-term financial goals.

A "pull" scheme must be used to avoid overproduction. The organization of the work of production requires that the consumer receive what he needs, at the right time and in the right quantity.

The scope of work must be equalized. In order to create the right lean manufacturing and improve the quality of service, it is necessary to level the production schedule, not always strictly following the order of receipt of orders.

Production can be stopped if the quality requires it.

Standard tasks and delegation of authority to employees are the basis of continuous improvement.

Visual control must be used to ensure that no problem goes unnoticed.

The use of only reliable, proven technologies by service employees.

The staff of the enterprise should consist of specialists who thoroughly know their business, profess the philosophy of the company and do not neglect the interests of the car service and the customer in favor of their personal interests.

It is necessary to take personal part in disputable or conflict situations both with clients and within the team in order to give them an objective assessment.

It is necessary to expand the specialization of the service by increasing the names of serviced car brands.

For the effective operation of the enterprise, constant personal control of the management is necessary. Only in this case the quality of the services provided and the work performed will remain at a high level, discipline will be observed by employees.

I believe that the implementation of the above measures will help increase the efficiency of labor productivity, the quality of services provided and work performed, and increase the customer base of the service. Moreover, the plans include the opening of a second service, which at first will specialize in tire fitting and small body work.

Zconclusion

A modern car is complex in design, crammed with electronics and it is impossible to service or repair it without special equipment. It, as a rule, is at serious car service enterprises. Therefore, the probability of technical marriage is small here.

But it is quite difficult to choose a car service where the client will be provided with a wide range of services performed by specialists in their field at affordable prices. Such a service is the IP auto service.

In order to maintain the high bar for the quality of the services provided, which the company has set for itself, the employees of the IP car service are constantly trained, improve their skills at special seminars and courses organized by representatives of well-known automobile manufacturers. IP service specialists, expanding the boundaries of possibilities, do everything to ensure that each client can feel the constant growth of the company in the field of quality and the provision of new services.

Thanks to the internship at the IP, I was able to understand how the work of a car service should be organized, what services can be provided to customers and at what level, how communication with the client takes place.

The internship allowed me to apply my existing knowledge, gain work experience, gain new professional knowledge and skills.

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1. GENERAL PROVISIONS

1.2. This job description defines the functional duties, rights and responsibilities of the Employee when performing work in the specialty and directly at the workplace in "__________" (hereinafter referred to as the "Employer").

1.3. The employee is appointed to the position and dismissed from the position by the order of the Employer in accordance with the procedure established by the current labor legislation.

1.4. The employee reports directly to _______________.

1.5. The employee must know:

Decrees, orders, orders and other guiding, methodological and regulatory documents relating to the control of the technical condition of vehicles;

Rules for technical operation, technology and organization of maintenance and repair of vehicles;

Device, purpose, design features, technical and operational characteristics of vehicles;

Requirements for road safety and safety in road transport;

Methods for identifying faults and criteria for assessing the quality of car repairs;

Fundamentals of economics, labor legislation, labor organization and management;

Rules for labor protection, industrial sanitation and fire safety;

Requirements for the secrecy regime, the preservation of official, commercial and state secrets, non-disclosure of confidential information.

Qualification requirements. Higher professional (technical) education and at least 1 year of work experience in the field of activity or secondary vocational (technical) education and work experience in the field of activity of at least 3 years.

1.6. During the period of temporary absence of the Employee, his duties are assigned to _______________ (position).

1.7. The Employee is subordinate to: ________________________.

2. FUNCTIONAL DUTIES OF THE EMPLOYEE

Job responsibilities.

Ensures the performance of maintenance and repair of vehicles, units and tires, the manufacture and restoration of spare parts and parts.

Ensures the fulfillment of planned targets on time, reducing the cost of repairs with a high quality of repair work.

Develops work plans for maintenance, current repair, and vehicle diagnostics complexes.

Carries out control over the serviceable condition of lifting machines, removable load-handling devices, trestlers, stops, safe work on the movement of goods by cranes.

Participates in the development of measures to improve the quality of maintenance and repair of vehicles, reduce the cost of materials, spare parts, electricity and other resources, more efficient use of production capacity.

Promotes the introduction of advanced technologies, the development of rationalization work.

Makes requests for spare parts, assemblies, parts, materials, tools.

Controls the supply of tires, fuels and lubricants and other operating materials.

Provides safe storage of fuels and lubricants, alcohols, acids.

Participates in the preparation of proposals for the write-off of expired vehicles, mechanisms and equipment.

Arranges workers at the site, sets production tasks for them, and provides production briefings.

Provides the correct and safe organization of work, does not allow cluttering up workplaces, industrial premises, passages and driveways, adjacent territories, warehouses.

Supervises the observance by workers of production and labor discipline, the implementation of labor protection rules.

3. RIGHTS OF THE EMPLOYEE

The employee has the right to:

Management of subordinates;

Providing him with a job stipulated by an employment contract;

A workplace that meets the state regulatory requirements for labor protection and the conditions provided for by the collective agreement;

Complete reliable information about working conditions and labor protection requirements at the workplace;

Vocational training, retraining and advanced training in accordance with the procedure established by the Labor Code of the Russian Federation and other federal laws;

Obtaining materials and documents related to their activities;

Interaction with other departments of the Employer to resolve operational issues of their professional activities.

4. RESPONSIBILITY

The employee is responsible for:

4.1. Failure to fulfill their functional duties.

4.2. Inaccurate information about the status of the work.

4.3. Failure to comply with orders, instructions and instructions of the Employer.

4.4. Violation of safety regulations and instructions for labor protection, failure to take measures to suppress the identified violations of safety regulations, fire and other rules that pose a threat to the activities of the Employer and his employees.

4.5. Failure to comply with labor discipline.

4.6. The employee bears full individual liability in accordance with the agreement concluded with him on full individual liability.

5. WORKING CONDITIONS

5.1. The work schedule of the Employee is determined in accordance with the Internal Labor Regulations established by the Employer.

5.2. In connection with the production need, the Employee is obliged to go on business trips (including local ones).

5.3. In accordance with _______________, the Employer evaluates the effectiveness of the Employee's activities. The set of measures for evaluating the effectiveness was approved by _______________ and includes: - _______________________________.

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