DPD tracking. DPD delivery service delivery points Dpd tracking by order number

To receive detailed information about the condition of your cargo, enter the receipt number (11 digits) in the form above.
Example input: 09250355OVB.

1. Service DPD Russia track the parcel makes it possible to find out all the details of transportation, find out the current status of the cargo, number of pieces, delivery option, date of acceptance of the shipment, date of receipt, physical weight, volume, recipient, etc.

2. The service provides Express delivery and Classic delivery. Cargo insurance is carried out in the amount of its declared value and in accordance with the requirements of DPD in Russia. For valuable cargo, insurance is prerequisite sending. Valuable cargo includes, in particular, mobile phones, laptops. The insurance rate is 0.2% of the declared value of the cargo.

3. This is an expedited type of service: packages and parcels are processed as a priority. The company guarantees delivery by 12:00 or 15:00 to 26 cities of the country. If the agreed terms were violated, the company declares a refund of the premium that was paid for the express mode.

Available in formats.
Doors are doors.
DPD terminal – recipient doors.

For this mode, there are restrictions on the weight of one piece - 31.5 kg. And dimensions: the sum of the sides of the place should not exceed 2 m, while no side should be more than 1 m. The client can insure the cargo, receive delivery confirmation by phone or email. The sender can receive with the carrier documents for the goods signed by the recipient.

4. This mode adds another format: the goods are picked up directly from the sender and delivered to the terminal in the destination city. The service claims that it will pick up or deliver cargo weighing up to 31.5 kg to any floor (with the elevator working). Weight restrictions in DPD CLASSIC: 1000 kg, dimensions – 120 x 100 cm. Height – 180 cm. The load must be installed on a pallet and secured.

DPD CLASSIC Parsel mode applies to small parcels. Delivery is possible on weekdays until 20:00, as well as on Saturdays. Additional services are similar to the express mode. In addition, you can order delivery of goods to shopping mall, its loading and unloading. Insurance for an amount above 2000 rubles. will cost 0.3%.

5. The country is divided into zones. The cost consists of the base tariff, VAT, fuel surcharge and shipment assessment. Delivery of 30 kg in the largest – 2nd zone – costs about 400 rubles.

Express mode will be more expensive by 30% for delivery up to 12 hours, by 20% - up to 15 hours. In DPD CLASSIC Parsel mode, one tariff applies, regardless of the zone. The tariff matrix is ​​available on the service website.

6. Between cities where DPD terminals are located, the delivery time does not exceed 5 days (if the item was handed over for dispatch no later than 12 noon). To other settlements that are listed on the service website, delivery can take 10 days. The shipment received at the terminal is stored for free for three days. After this period, a penalty of 20 rubles is charged for each day. If the cargo is not claimed within a calendar month, it is considered lost. It is possible to conclude an agreement on responsible storage cargo in the DPD warehouse for a period of no more than 1 month.

The service also offers delivery of goods to retail outlets according to a schedule agreed upon by both parties, in bulk or individually. Service department employees will hand over and accept the goods and provide the necessary documents.

7. Interactive calculator. After entering the settlements (the list is located in the drop-down menu), the date of the expected shipment and its mode, dimensions, weight of the shipment, the service reports the exact cost of the service and the time period for its execution.
The fact of dispatch is documented in the form of a consignment note. Its unique number, consisting of a number series and 3 Latin letters at the end, allows you to monitor the stages of cargo movement online.
The service makes it possible to generate and print invoices for shipped goods, which saves time when transferring the shipment. Delay in processing and loading of a shipment for more than 1 hour leads to payment for the next hour in the amount of 150 UAH.
My DPD personal account client – ​​provides access to the history of relations with the service: detailed statistics, invoices, invoices, templates and address book. Confirmation of delivery by SMS message or email on the day of delivery.
Toll free numbers help desk will help you choose the most profitable option for sending a parcel or cargo.

8. The order can be placed by phone, fax, directly by courier or online. The company is ready to accept payment for the service not only from the counterparty, but also from a third party.
DPD Russia declares its readiness to work with clients on individual terms.
Information about services and products is provided in formats that allow you to easily download or print them.
We offer one test free shipment of up to 25 kg to any point in the country in CLASSIC mode.

9. Sending goods by legal entities involves receiving the shipment by an authorized person at the terminal or at the door. The basis may be a seal or a power of attorney. The person named in the power of attorney must identify himself with the document recorded in it.

The individual shall present any valid document proving his identity. More complex situations are discussed over the phone with service department employees.

10. The conditions are set out in the Appendix to the service agreement. Contains a list of prohibited items and packaging requirements. DPD Russia may require you to open the packaged cargo. In case of refusal, the cargo will not be accepted for transportation.

If the first attempt to deliver the shipment to the recipient's door is unsuccessful, the carrier will re-delivery free of charge.

You can receive your parcel at any delivery point or post office of the DPD delivery service in your city. To choose the most convenient option for you, go to the service website. By entering the name of your locality, you will receive a list of all delivery points, their addresses and telephone numbers, as well as operating hours and rules for receiving parcels at each individual point. You will also be offered a map to help you find the best route to your pickup point.

Important information for the recipient of parcels at the DPD collection point

• To receive the parcel you need an identification document (passport, driver's license, military ID).
• The parcel is delivered only to the person indicated in the documents.
• Inspection of the attachment (opening the parcel) and fitting are NOT PROVIDED.

Extending the shelf life of parcels

The standard storage period for parcels at DPD is 4 business days from the expected delivery date. When your order arrives at the location, you will receive a notification in the form of an SMS message or a phone call.

If for some reason you cannot pick up your parcel on time, its storage period can be extended free of charge.You can extend your parcel on the delivery service website or by calling hotline 8-800-555-45-85

If the period has not been extended, a fine will be charged for subsequent storage - 3-5 rubles per kilogram of weight.

Refusal and return

• Upon receipt of the parcel, before paying, inspect the packaging for damage, having first signed the delivery note at the opening point.
• If a discrepancy is detected, you have the right to refuse the parcel. Please note that opening the parcel and trying it on is not provided.

How to track by number?

Delivery types

C.O.D

Delivery methods

Amount to be paid

Payment methods

In this section you will find a modern and convenient service for fast and accurate tracking of parcels, cargo and postal items delivered by DPD. This company provides express delivery services for parcels, cargo and mail throughout Russia, Ukraine, as well as many other countries. The international DPD (Dynamic Parcel Distribution) network unites more than 800 terminals in 40 countries, more than 24,000 employees, and a fleet of more than 18,000 vehicles. This company provides individuals and legal entities wide range of courier and postal services, as well as freight transportation services. This company is developing dynamically, earning great popularity high quality transportation and minimum terms delivery.

With this service, in just a couple of minutes you can track the exact location of a parcel, cargo or postal item delivered by DPD.

How to track by number?

Tracking the transportation and delivery of a parcel or cargo by DPD is quite simple: to do this, you need to enter a barcode identifier (track number) in the “# Tracking Number” box. Most often it contains 11 characters. You can find this identifier or track number of the postal item on the invoice or receipt; it is located under the barcode. After entering it, click on the “Track” button or the “Enter” key.

What are the tracking numbers?

When registering a shipment by DPD, all parcels, cargo and packages are assigned a unique number. Most often, it consists of 11 characters, which may include only numbers or a combination of letters and numbers.

The DPD company number track looks something like this:

Delivery types

DPD EXPRESS. This is express delivery of documents and parcels throughout Ukraine by a certain time of the working day.

DPD CLASSIC Parcel. This is a simple and profitable way of classic parcel delivery.

DPD CLASSIC. This is a reliable and simple solution for delivering parcels and documents within a guaranteed time frame at any time. locality Ukraine.

DPD MAX. This is a special solution for delivery across the territory of Ukraine of cargo formed on pallets or pallets.

Why can't I track my parcel?

How to track by number if your tracking request is unsuccessful? The DPD company works smoothly and reliably, so situations where it is impossible to track a parcel are quite rare and are most often caused by two reasons:

• The track number was entered incorrectly in the “# Tracking Number” box. Carefully check that it is inserted correctly.
• The parcel has not yet been registered in the DPD database. According to the rules of this company, the parcel must be registered in the database within 24 hours after it arrives at the department's warehouse. Try again to track the parcel using the tracking number the next day.

C.O.D

When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.

Delivery methods

The DPD company provides its clients with services for the transportation and delivery of parcels, postal items and cargo to the warehouse of the company's branch or for targeted delivery to the recipient's door.

Amount to be paid

Upon receipt of the parcel or cargo, the manager will tell you the amount to pay. It includes the amount of cash on delivery (if specified), as well as the cost of delivery of goods or parcels by DPD. The amount payable will be calculated in the national currency of the country of the recipient or sender.

Payment methods

There are two payment options at DPD:

1. Cash. To be made in cash upon receipt of a parcel or cargo from the company’s warehouse or upon delivery by a courier to the specified address.
2. Cashless payment. In some DPD branches, it is possible to make cashless payments using Visa or MasterCard payment cards.

How to receive a parcel or postal item?

In order to receive a parcel or postal item You need to go to the DPD branch indicated in your appointment and present a document proving your identity. This may be a civil passport, international passport, military ID, certificate of release or other identification document that temporarily replaces a passport. In some cases, it is possible to receive a package using a driver’s or pension license. If the recipient's address is indicated in the shipment, then the parcel, cargo or postal item will be delivered to his address to his door.

On December 11, 2018, I ordered cargo pickup from the station. Elizavetinskaya Krasnodar to Penza. I transported household items because... I'm moving to Penza. The operator promised that the cargo would be picked up on December 12, 2018 from 12.00 to 15.00. I bought a train ticket to Penza. for the evening. Ordered movers. On 12/12/2018 at 9.00 a young man called and clarified the volume of the cargo. There were no calls after that. I called the number they called in the morning, it turned out to be a courier but in a car. he said that the application was with another courier, who truck, but from whom exactly he does not know. And he can’t communicate with the dispatcher.
I started calling the general number. after the nth attempt and endless waiting time, the operator answered. He said that he had no idea how to contact the courier and did not know the number of our dispatcher. I explained once again that I had train tickets, to which I was advised to hand over the tickets and wait for the courier because... The car may even arrive on another day. I asked to speak to management or a person authorized to solve this problem, after which the call was strangely interrupted. The same story repeated itself the next time. After some time, the courier called, who in the morning checked the volume of the cargo, and said that he had learned that the car would be with us at 18.00. Of course, the car didn’t arrive and no one called to warn us.
FINALLY, I PAID THE LOADERS AN HOURLY WAGE (RUB 1,500) AND I URGENTLY LEFT TO THE STATION. TAXI Elizavetinskaya-Krasnodar-1 with luggage 800 rub.
The courier called only when I was already on the train. He said he would pick it up the next day. I asked my friends to send the goods. A relative arrived from the other end of Krasnodar (SBS district) and waited all day, but the courier never arrived.
The application was canceled, after which a new one was created. The courier contacted us on December 14, 2014. My relative came to Elizavetinskaya again and waited until 18.00. At 18.00 the courier arrived and took the cargo. I transferred money to the movers again.
Now I'm waiting for the cargo in Penza.
Previously, using the services of your company, there were no problems. last time the courier arrived on time, packed the cargo in film and took it to the point of departure. This time the courier said that I had to pack the goods myself and the company did not even wrap the parcels in film. I'm very curious why I wasn't warned about this when placing my order....
QUESTION:
1. WHO WILL COMPENSATE unplanned expenses (taxi, loader services)
2. Who compensates for moral damage?
3. Who will apologize for the fact that I called all day and could not get information about the location of the courier? (I called a lot, and the operators’ ridiculous excuses were recorded on the phone.)
4. Will I wait for some kind of solution to the problem from the DPD or should I sue for compensation?
(I apologize for any mistakes).