Rostelecom advance payment. Why is the "Trust payment" service not activated? How to connect the "Promised Payment" on the Internet and TV

Rostelecom requires its customers to pay a monthly fee for using the Internet on time - no later than the twentieth day of each month. However, at the same time, the provider meets users halfway, taking into account possible financial difficulties and the usual human factor, and allows them to take the Promised payment for Internet Rostelecom in accordance with the accepted loyalty program.

Is it possible to take the Promised payment on Internet Rostelecom

The promised payment can be taken by subscribers using the services of this provider for at least sixty days. In addition, a Rostelecom client must not have receivables (unless the term is less than fifteen days). Another condition is that the account number must not be blocked for more than ten days.

The subscriber will not be able to use the service that the provider promises if he is connected to a credit tariff plan. It is also better for him to make sure that the total amount of payments for sixty days is at least two hundred rubles.

Important! To use the Internet or television on credit can only individuals. Companies, as well individual entrepreneurs do not have access to this service.

Terms of Service

Not all Rostelecom customers can get additional money in debt for using the Internet. In accordance with the terms of the provision of basic services, activation of this option is available to customers who have fulfilled the conditions described below:

1. The shortest period of using Rostelecom's services should be three months, subject to the timely transfer of three subscription fees.
2. The tariff plan for the Internet connected at home should include its unlimited use.
3. The promised payment is valid only for subscribers who use the options on the rights of one hundred percent prepayment.
4. The service is only available to individuals.

The provision of the option is not limited to certain territories, therefore it is available to people living in all regions of the Russian Federation. An exception may be branches, in the system of which there are temporary problems.

How to take the Promised payment in Rostelecom on home Internet

To plug trust payment You can directly through the provider. To contact the company's employees, you just need to call the number 8-800-1000-800.

Step-by-step instructions on how to connect the Promised payment to your home Internet Rostelecom:

1. Making a service call technical support(You can call from your home or cell phone).
2. Waiting for a connection with a free operator.
3. Detailed description of the problem.
4. Familiarization of a Rostelecom employee with the personal account numberwritten in the agreement signed with the company.
5. Indication of the subscriber's passport data, which were used in the execution of the contract for the provision of services.

As soon as the client's identity is confirmed, an employee of the company will create an online application for transferring money, and in a few minutes they will be on the user's balance. This is a convenient and fast way for those who are away from the computer, but want to resume the provision of Internet services.

How to take the Promised payment on Rostelecom Internet through your Personal Account

You can take the Promised payment in your Personal account but first you need to register there.

How to take a trust payment through Rostelecom's Personal Account:

As soon as this operation is confirmed, the subscriber can go to his Personal Account and there, in a special form, write the number of the contract for connecting to the Internet.

Next, find the line "Service Management in the Personal Account" and click on it. In the list that appears, select the required service called " Promised payment». Enter the amount of money to be borrowed.

The indicated amount should not be less than the fee for the internet month .

After completing all the described actions, the requested amount will be credited to the account, and the Internet can again be fully used.

The operation can be carried out within a few minutes. The main thing is to reboot the router (disconnect it from the network, and then immediately connect it).

Now the user has five days to make the necessary payment to the provider's account.

How to take the Promised payment on Internet Rostelecom by phone

There are two options for returning access to the network, and the subscriber chooses which service he is interested in and what needs to be done. The mobile network user activates the Promised payment option by sending a USSD request - *122*1#.

The balance is replenished with an amount of thirty to three hundred rubles. The longer this client uses the Internet, the more money he can borrow. Payment comes to the account almost immediately. The remaining amount can be found by sending a request *122#. Before activating this service, it is worth checking if there is an amount on the account from ten to thirty rubles.

To connect home internet by phone, you need to dial the number 8-800-300-18-00, call an employee of the company and leave your passport details. The commission fee is charged immediately with the main payment on the day when the option is deactivated. For the set time, the client should transfer money to the account of the provider.

The rules for providing such assistance to a subscriber, such as the Promised payment option, can also be found on the provider's official portal: go to the "For Yourself" section, then select "Internet" from the list. So the user will go to the submenu with prices for various functions, where it remains to select desired service and read all the information about it.

When Rostelecom reaches a zero or negative balance, you can use the short-term trust (or promised) payment option - it is provided to all subscribers of the company who have fulfilled a number of conditions.

This service implies that communication will not be limited for several days, giving you the opportunity to pay a subscription fee a little later, if you are unable to pay at the time the debt is formed.

In fact, this is a mini-credit, only without interest and commissions, which allows you to exhaust yourself on communication services so that access to them is not blocked until you repay it and the subscription fee.

The promised payment can be different and it is possible to connect it in several ways, depending on what exactly you use from Rostelecom.

This is a temporary option - when the loan expires, communication is blocked again, therefore, by taking such a loan, you, as it were, automatically undertake to pay off the debt during its validity. Otherwise access to the Internet, TV or mobile calls and SMS may not be.

The payment has two forms - automatic and manual. A manual payment is taken when it has not become a monthly practice for you, and you use it for a great need. You can do this at any time. The automatic form implies that when a certain date or a negative balance is reached, the loan is credited without your request, and provides you with the use of communications for a couple of days on your own.

The duration of certain types of promised payments may depend on your status in the OnLime.Bonus system (from 3 to 14 days).

What can I borrow from Rostelecom

The promised payment is available for connection among subscribers using the Internet from the company (in Moscow - and from OnLime), TV or mobile communications.

How to connect the "Promised Payment" on the Internet and TV

If you have Internet and television from Rostelecom connected, the credit option can be activated in two ways (note - information for OnLime subscribers, check conditions by region in Rostelecom technical support):

1. Through the Personal Account of the system - the most convenient way if you are concerned about connecting this service before your balance went negative.

For this you need:

• Be registered in the system - this is usually done when connecting the Internet and TV;
• go to the site https://www.onlime.ru (for those connected to OnLime) or https://lk.rt.ru/
• enter login/password;
• go to the "Payment" block - the "Promised payment" panel;
• click "Pay" and select the personal account to which you want to activate the service.

Activation and validity period will be indicated on the screen after agreeing to the terms of the offer. Depending on your status in bonus system Online, payment can be available for 3, 5 days or two weeks. The choice of term will be available upon activation.

1. Via SMS.

By means of an SMS request, you can connect the promised payment only for 3 days (for OnLime).

To order, you need to send an SMS message, the text of which will read "Online OP". The number for sending is 2558 (OnLime). SMS is sent free of charge. The phone number must be linked to personal account Internet or TV.

If you have several personal accounts linked to one phone number, the SMS should look like “Online OP personal account number”.

1. By calling tech support 8‑800‑10‑00‑800 . It is necessary to tell the operator the number of the personal account of the Internet or TV.

According to the terms of service for OnLime subscribers, the debt on the account should not exceed 100 rubles, because the payment is limited to this amount. Also, you should not already have any loan payments connected, and the last of them should be taken no earlier than 30 days before sending a new application.

All new OnLime TV and Internet subscribers receive this service automatically - it is activated if all conditions have been met, and the balance payment time is right. You can disable automatic payment in your account.

Mobile connection

It makes sense to take the promised payment for mobile communications if you use a prepaid payment system. Postpaid subscribers already use communication as if on credit, and they are given 20 days to pay the bill, but you can also request this option for them (provided there is no 60-day debt). But for prepaid lending rates - the only way not to be left with blocked mobile opportunities if you did not manage to replenish your account for a month on time.

Payment for mobile communication is given for 5 days. Limits on the amount are the same as with the Internet connection.

Contacting technical support

The easiest way, available even with a zero balance, is a call to technical support. You can apply 8‑800‑10‑00‑800 or 8-800-300-18-02. The service can be activated both through direct communication with the assistant manager, and through the automatic menu.

To connect, you will need to specify your phone number, term and amount.

USSD command

by the most fast way to order a "promise" is to send a short command.

In Rostelecom, the following combination is used for the application: *100*17#. Don't forget to press the call button after entering. Dial from the number for which you order the option.

If the payment is available, the connection will happen automatically and you will receive an SMS with a confirmation that 100 rubles have been credited for 5 days.

Voice menu

The voice menu, where you can check the balance and send an application for an OP, is available by calling 1888 . You should call from the number to which you want to order a payment. Follow the menu instructions and in a couple of minutes you will be able to activate the option.

Personal Area

LC is available not only for Internet and TV subscribers, but also for mobile users. To activate the payment to the personal account of the phone you need:

1. Log in to the personal account through the site https://lk.rt.ru/#login or a mobile application.
2. Select the block "Payment" - "Promised payment".
3. Select a connected personal account (if you use more than one service from Rostelecom).
4. Click "Activate" or "Order".

All details will be displayed on the screen. It is also necessary to agree (check the box) with the terms of the option.

When Service Can Be Denied

There are several situations where an application may be rejected.

For Internet and TV users:

1. The debt is more than 100 rubles.
2. The last loan was taken less than 30 days before this application.
3. Your status of the OnLime Bonus program does not allow you to take a loan for certain period(only users with Gold status, for example, have access to 14 days of OP).
4. You have already taken one OP or the option is connected in automatic mode.
5. You sent a message from a number that is not listed in your personal account and is not connected to your personal Internet or TV account.
6. When sending a message from a number that is linked to several personal accounts, you did not indicate the number of the PM for which you want to take the OP.

For mobile users:

1. You have a postpaid plan and are in debt for more than 60 days.
2. You have a prepaid plan and the blocking is more than 30 days.
3. Another OP is already connected.
4. You have never paid for communication (new subscriber) - there must be at least one payment to order the option.

Is it possible to connect the "promised payment" if the service is blocked

If communication services have already gone into blocking, you can connect the promised payment if this blocking has not been for many months.

If you activate the option within an hour on your personal account, the block will be removed for the number of days that was available to you under the terms of the service.

If during the validity period of the OP you do not cover the debt and the subscription fee, the connection will be blocked until the balance is replenished.

No matter how hard we try to monitor the state of the account, there are situations when the money ends at the most inopportune moment. It is for such cases that Rostelecom has provided the service of a "promised" or "trust" payment. It allows you to stay in touch until your balance is replenished, and in this article we will consider the question of how to take the promised (trust) payment by Rostelecom?

It should be noted that the promised payment is valid for 5 days from the date of its connection. During this time, you need to replenish your account with any of available ways. Its size is 100 rubles, and for its connection you will be charged a fee of 7 rubles. You can use this offer only twice a month and subject to several requirements for the subscriber:

you must use Rostelecom services for at least 120 days

Promised payment for Rostelecom phone

If you are a subscriber cellular communication from Rostelecom, then you need to check the availability of this service for you. To do this, dial the combination *122# and press the call button.

In case of a positive answer, you can connect the promised payment using the combination *122*1# .

Promised payment for Internet Rostelecom

If you need a trust payment for the Internet, then you can connect it from your personal account on the official website of the company. To do this, you need to go to the "Expenses and payments" section. In addition, you can call the customer support service toll-free. 8-800-300-18-00 , name your passport data and order the connection of the service from the operator.

As soon as you activate it, the blocking of services will be automatically removed from you and you will be able to use your phone and the Internet to the fullest. When replenishing the balance, the amount of the promised payment will be deducted from your amount and you will be able to use this service one more time per month. But do not allow your account balance to be less than 20 rubles, since in this case you will still have to replenish your account in the usual way.

Today, the global network is used not only in homes, but also in workplaces. The convenience of this service is confirmed by numerous reviews. The number of the company's clients is increasing every year. The company provides a wide range of services, not providing for the use of the service on a trust basis for a long period. That is, if there is a debt on the account, the account is blocked and the provision of a connection to the subscriber is temporarily suspended. The Internet provider provided only for the registration of the promised payment. How to take the promised payment from Rostelecom Internet?

The effect of the promised payment is calculated for 5 days from the moment the service is activated. This time is left to replenish the account. The service is not provided free of charge.

For example, when making a promised payment in the amount of 100 rubles, the subscriber is charged 7% of the amount. You can use this service no more than 2 times in 30 days. In this case, the debt should not exceed 20 rubles. Please note that the service is not provided to those subscribers who connected less than 4 months ago.

If the subscriber meets the requirements of the provider, then you can go through the procedure to activate the promised payment. This requires access to the network. Subscribers are also given the opportunity to use "Guest" access, through which you can enter your personal account even if there is no Internet connection.

Not all subscribers have a personal account registered. First you need to enter the site lk.rt.ru and register by entering the number Email and a password in the form of a home phone number. An activation link will be sent to your email. After the procedure is completed, you should enter the password and login, and then save.

The subscriber after logging into his personal account must do the following:

• Click on the Manage Services option.
• Go to the tab "Processing the promised payment".

Next, you need to specify an amount that cannot exceed the maximum values ​​​​set by the provider. After a certain time period, the promised payment will receive a balance, after which it will be possible to use the Internet. It takes no more than 2 hours to confirm the application left through the personal account. During the current 5 days you need to pay for the services of the provider. Otherwise, network access will be limited again. In order to find out how much you need to pay, you need to go to the "Balance" section, where the principal amount of the debt will be indicated.

How to take the promised payment to Rostelecom on the phone

Trust payment by Rostelecom is available not only for users of the global network. Those subscribers who use mobile services can borrow from a provider. To do this, use such a USSD request as *100*17* payment amount#.

After the request is confirmed, the subscriber's account will be credited cash, which are displayed on the total balance. The procedure is not free: each time the subscriber will be charged 5 rubles. Credit funds can be spent on outgoing calls and the use of mobile Internet.

Each subscriber has the right to use the services of a support service in order to activate a trust payment. To do this, dial 8-800-300-18-00. The operator will ask for passport data to confirm the identity, and then activate the promised payment service. To complete this procedure, the subscriber must also provide the data specified in the contract. A deferred payment is a financial transaction that is not provided in the absence of all the necessary information.

Additional Information

For getting detailed information about registering a promised payment, contact a customer service representative. An experienced employee will provide all the necessary information about tariff plans, current promotions and additional features. Please note that this service is provided free of charge.

To activate the trust payment, it is also allowed to contact the branch of the company. You can find up-to-date data on the services provided on the company's website. This service has its own characteristics, which may be different, depending on the regions. Before using the service, carefully read the terms of its provision.

Provider Rostelecom offers several ways to activate the promised payment. Each subscriber has the right to independently choose the most suitable and convenient option. Please note that not all cases will incur an additional fee. Please check with your operator for such terms of service. Generally, it depends on the branch providing the service.

Using the option Promised payment in Rostelecom, the subscriber gets access to communication, having a negative balance personal account. The service lasts 5 days, funds are debited in the amount of 10-100 rubles at the choice of the client. Activation of the service is paid - 5 rubles per connection.

You can connect the option 1 time in 2 weeks. Disconnection occurs automatically upon completion of the transfer of the option or repayment of debt obligations by the client. The state of the subscriber's personal account is displayed, taking into account the movement of funds on the Promised payment.

How to take the Promised payment on Rostelecom?

The problem “how to connect the Promised payment to Rostelecom” almost always arises unexpectedly. The operator has provided several ways to resolve the issue:

Rostelecom: take the Promised payment - conditions

The promised payment is, in a sense, an extreme measure for the subscriber and operator. A number of conditions have been put forward on how to make the Promised Payment to Rostelecom, which the user must comply with. For the company's clients, they are:

• The subscriber is served by the provider for 2 months;
• The negative balance on the balance sheet lasts no more than a decade and a half;
• The client's expenses for communication services exceed 200 rubles for the last 60 days;
• The option is activated when the balance indicators are in the range of -10 + 20 rubles.

Clients who have chosen Rostelecom's credit tariffs cannot connect to the Promised Payment. Without a clear understanding of how to take the Promised Payment on Rostelecom, the user can aggravate his situation and get bogged down in additional problems.

Promised payment Internet Rostelecom

The provider suspends the transfer of packet data and disconnects the Internet connection when payments are not transferred on time. How to take Promised on Rostelecom to restore an Internet connection? To do this, follow these steps:

• In the Personal Account (it works even if there is no access to the rest of the Internet) go to the Payment directory;
• Click Promised payment and dial the numbers of the personal account on which the service is activated;
• Enter the amount of the promised payment, sufficient to restore the connection to the Internet and confirm the application.

The accounting system will process the request, the client will get access to the Internet. The time to pay off the debt for the service provided is 5 days. If the schedule is not followed, the option is blocked.

How to take the promised payment on Rostelecom phone

The promised payment to Rostelecom may not be provided to all subscribers. Clients can activate the option:

• Those who connected the number 4 months before the day of using the service;
• Numbers that have not switched off in the last week.

100 rubles - the maximum possible amount of the promised payment. In case of late repayment of the debt, the service will be closed for 1 month. You need to pay the amount of the debt within the specified time + 7 rubles (fee for provision). Access to the option is available to subscribers - individuals who have entered into an agreement with Rostelecom for wireless telephone services.