Logistics company iml. IML tracking. Do parcels arrive by courier company IML?
You can receive your parcel at any pick-up point of the IML delivery service. If there are several points in your city, you can choose the one most convenient for you: on the company’s website you can find a complete list of branches indicating the address, phone number and work schedule. Using filters, you can select offices that are open seven days a week, based on non-cash payments and other parameters.
Important information for the recipient of parcels at the IML issuing point
Upon arrival of the parcel at the pickup point, the recipient receives an SMS notification, which informs them of the order number, address of the pickup point and the storage period for the parcel. To receive the parcel you need an identification document (passport).
Extending the shelf life of parcels
The shelf life of the parcel at the point of delivery is 7 calendar days. If for some reason you cannot pick up your parcel on time, its storage period can be extended free of charge for another 7 calendar days. To extend the extension, you need to inform the order number and the date until which you need to extend the storage of the parcel to the email address [email protected].
Refusal and return
- Before paying, inspect the received parcel for damage.
- If you decide for any reason to refuse the parcel, inform the delivery service employee of your intentions. You can refuse both the entire parcel and part of the items that are not suitable for you, paying only the selected goods and delivery costs.
- For buyers from Moscow and the Moscow region: if, when ordering the “inspection with partial purchase” service, you refuse the entire order, you will be forced to pay for delivery and inspection.
- For buyers from other regions: e If, when ordering the “inspection with partial purchase” service, you refuse the entire order, you will be forced to pay half (50%) of the delivery cost.
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
Since September 2015, IML has been delivering orders from Aliexpress throughout Russia.
What is IML?
IML is a large logistics company that cooperates with many online stores. The IML network includes more than 500 pick-up points, including 75 in Moscow and St. Petersburg.Delivery times IML
Representatives of the IML company guarantee delivery of goods within 4-10 days from the moment the cargo arrives at one of the Russian airports.What does the IML tracking number look like?
The IML tracking number consists of 13 digits: 0000000000015Where can I track a package sent by IML?
Method 1The most effective service for tracking parcels sent from Aliexpress IML, copy the track number and paste it into the universal tracker (online tracking) and then click the “Track” button.
You can use the universal tracker easily, without any registration and absolutely free.
Method 2
You can track a parcel sent by the IML service on the company’s official website in the “Track your order” section https://iml.ru/status:
How to receive and where to pick up an IML parcel?
You can receive your order in several ways:- “door to door” the courier will deliver the parcel to your home;
- at the point of issue at the IML branch (all addresses can be found on the official IML website).
To receive the parcel you will need a passport or other identification document.
Cost of delivery of an IML parcel from Aliexpress?
Parcels from Aliexpress IML will be charged by weight in grams.Benefits of IML Delivery
- 100% of the order amount will be returned in case of damage or loss- delivery guarantee (transparent terms of cooperation. Best delivery rate in RuNet)
- quick order
- one of the leaders in the logistics market for online stores
- carrier of 2% of the Russian e-commerce market in 2015
- 200 order pick-up points, including 75 in Moscow and St. Petersburg
- more than 12,000 shipments of goods daily
- more than 3,000 regular customers, including leaders in the e-commerce segment
Contacts IML in Russia
Address: Moscow, st. Vyborgskaya, 22, building 1INN: 7701397533;
OGRN: 1147746621527
Phones:
8 800 755-755-1 (toll-free in Russia)
8 495 988-49-05 (Moscow)
8 499 215-55-88 (Moscow)
The service is available for contact from 9:00 – 22:00
IML Deliveries and Customs
To receive a parcel sent by IML courier service, you will most likely need to clear it through customs.For customs clearance, you will be required to provide passport information; if you do not provide it, the parcel will go back to the seller in China.
As a rule, a request for passport data to clear a parcel at customs arrives by mail. It is quite safe to provide your data to go through customs.
To register, you will need to provide IML Commercial Express with the following information in Russian:
- Full name
- Passport series and number
- Passport issue date
- Parcel delivery address
- Order cost
What to do if the IML parcel was delivered and you did not receive it?
If you are faced with the fact that during tracking it turns out that your parcel has been delivered, then I advise you to contact the IML operator at the numbers indicated above, then file a claim and request a copy of the document confirming delivery of the parcel.Parcel status “Arrived at destination” and “Parcel released for delivery”
If there is no IML office in your city, the parcel from Aliexpress will be delivered by Russian Post, so if you see the parcel statuses: “Arrived at destination” and “Parcel issued for delivery,” then it can be transferred for delivery" Russian Post", and this process can take from several days to a couple of weeks.Still have questions? ask your question at
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IML order pick-up points (Moscow)
Pickup points with opening hours Mon.-Sun. open daily, including on holidays.
The work schedule, cost of issuance and address (via link) for each item are indicated in the table:
| Pick-up point | Working hours | Price |
|---|---|---|
| Mon.-Sun. from 10:00 to 20:30 | 190 rub. | |
| Mon.-Sun. from 10:00 to 20:00 | 190 rub. | |
| Mon.-Sun. from 10:00 to 20:00 | 190 rub. | |
| Mon.-Sun. from 10:00 to 22:00 | 190 rub. | |
| Mon.-Sun. from 10:00 to 22:00 | 190 rub. | |
| Mon.-Sun. from 10:00 to 21:30 | 190 rub. | |
| Mon.-Sun. from 10:00 to 21:00 | 190 rub. | |
| Mon.-Sun. from 10:00 to 22:00 | 190 rub. | |
| Mon.-Sun. from 10:00 to 22:00 | 190 rub. | |
| Mon.-Sat. from 10:00 to 21:00 Sun. from 10:00 to 20:00 |
190 rub. | |
| Mon.-Sat. from 10:00 to 20:30 Sun. from 10:00 to 20:00 |
190 rub. | |
| Mon.-Sun. from 10:00 to 20:00 | 190 rub. | |
| Mon.-Sun. from 10:00 to 20:30 | 190 rub. | |
| Mon.-Fri. from 10:00 to 20:00; Sat. from 10:00 to 18:00; Sun. from 10:00 to 15:00 | 190 rub. | |
| Mon.-Fri. from 10:00 to 20:00; Sat. from 10:00 to 18:00; Sun. from 10:00 to 15:00; break: Mon.-Sat. from 14:00 to 15:00 |
190 rub. | |
| temporarily unavailable |
Mon.-Fri. from 10:00 to 19:00; Sat. from 10:00 to 17:00; Sun. - day off |
190 rub. |
| Mon.-Sun. from 10:00 to 22:00 | 190 rub. | |
| Mon.-Sun. from 11:00 to 21:00 | 190 rub. | |
| Mon.-Fri. from 10:00 to 19:00; Sat. from 12:00 to 16:00; Sun. - day off. |
190 rub. | |
| Mon.-Sat. from 10:00 to 21:00 Sun. from 10:00 to 20:00 |
190 rub. | |
| Mon.-Sun. from 11:00 to 21:00 | 190 rub. | |
| temporarily unavailable |
Mon.-Fri. from 10:00 to 19:00; Sat. from 10:00 to 17:00; Sun. - day off |
190 rub. |
| Mon.-Sat. from 10:00 to 21:00 Sun. from 10:00 to 19:00 |
190 rub. | |
| Mon.-Sun. from 10:00 to 20:30 | 190 rub. |
m. Altufyevo
Altufevskoe highway 80, TD "Arfa"
How to get there:
Altufyevo metro station, the last car from the center, go out of the glass doors to the left and up the steps to the right, then move straight along the sidewalk for 240 meters. TH "Arfa", 2nd floor.
m. Novokuznetskaya
Pickup point "IML" address:st. Pyatnitskaya, 3/4, building 2
How to get there:
m. Novokuznetskaya. From the glass doors of the metro to the right onto the street. Pyatnitskaya. Continue along the street. Pyatnitskaya in the direction of traffic. Enter the first arch of building No. 5 (just behind the bus stop for reference), go straight to the end, go down to the ground floor, along the corridor to the right, the first pavilion.
m. Bratislavskaya
Pickup point "IML" address:st. Bratislavskaya, 16/2
How to get there:
M. Bratislavskaya, exit to the city from the last car on the street. Bratislavskaya. From the glass doors to the right to the end, along the steps to the left. Go straight, between houses 14 and 16/1, where McDonald's is located, along Bratislavskaya Street. turn right, in front of you will be the Pyaterochka store, where on the ground floor there is a “Pickup point for orders from online stores.”
m. Dmitry Donskoy Boulevard
Pickup point "IML" address:st. Starokachalovskaya, 5A
How to get there:
m. Dmitry Donskoy Boulevard, Last car from the center, from the glass doors to the right and left up the steps. On the right is the Krug shopping center, 1st floor, green gallery. Go straight along the gallery and to the left to the end, on the right is the order pick-up point. Please note that if you use Yandex.Maps, then the pickup point should be looked for at the address: Dmitry Donskoy Blvd., vl. 9.
m. VDNH
Pickup point "IML" address:st. 1st Ostankino, 55
How to get there:
m. VDNKh, first car from the center, from the glass doors to the left. through the park of the Museum of Cosmonautics. Go under the monorail railway, behind the bus ring of the VDNKh shopping center. Entrance to the shopping center near KFC, door with the sign “Business House”, on the 2nd floor, along the gallery to the right.
m. Vykhino
Pickup point "IML" address:st. Khlobystova, possession 101 st.2, building on the territory of the Altair market.
How to get there:
M. Vykhino, first car from the center, exit to the right, then move to the right along the sidewalk for 150 meters, cross the road. Enter the market gate, walk forward 20 meters along the red brick building, the first door on the left.
m. Domodedovskaya
Pickup point "IML" address:Orekhovy Boulevard, 14k3 (territory of the Domodedovo agricultural market).
How to get there:
m. Domodedovskaya, first car from the center, out of the glass doors to the right, out of the tunnel up to the left. Fair 2nd floor. Central entrance, up the stairs, to the right behind the staircase pav. 875.
m. Kolomenskaya
Pickup point "IML" address:Andropova Avenue, 36, shopping center, 3rd floor, pavilion 12.
How to get there:
M. Kolomenskaya, first car from the center, from the glass doors to the right, go to the end of the passage, then left. Exit the crossing onto the street and in front of you will be the blue-blue Gvozd Shopping Center. Central entrance. After taking the escalator to the 3rd floor, turn right twice into the passage between the pavilions. When you reach the end of the corridor, turn left. Pavilion No. 5.
m. Komsomolskaya
Pickup point "IML" address:Komsomolskaya Square, 6
How to get there:
m. Komsomolskaya, from the Komsomolskaya metro station, exit into the city from the Kazansky railway station. Walk right to the Moskovsky department store. The entrance to the department store is from the end under the “Children’s World” sign. Go up to the 2nd floor, go to the shopping gallery. Our pickup point is located opposite the entrance to the gallery.
m. Mitino
Pickup point "IML" address:st. Mitinskaya, 42
How to get there:
m. Mitino, First car from the center, from the glass doors to the right to the end of the tunnel and turn left in the tunnel, go to the end and up. Walk straight along the sidewalk, past the shopping center, turn right behind the shopping center. On the left is the Department Store in a residential building, the first entrance, you go down the steps.
m. Novogireevo
Pickup point "IML" address:Svobodny Prospekt 33A, building 4
How to get there:
m. Novogireevo, 1st car from the center, exit the metro to the left, shopping complex "Novogireevo". 2nd floor, pavilion No. 15. Sign: “Pickup point for orders from online stores.”
m. New Cheryomushki
Pickup point "IML" address:st. Profsoyuznaya, 45
How to get there:
m. Novye Cheryomushki, exit from the first car from the center, from the glass doors to the left, then along the steps to the right, then 250 meters on foot (towards the Moscow Ring Road) along Profsoyuznaya Street. to the shopping center "Fairy Tsarskoe Selo". Entrance from the end of the building on the left, ground floor, sign “Pickup point for orders from online stores.”
m. Petrovsko-Razumovskaya-1
Pickup point "IML" address:st. Lines of the Oktyabrskaya Railway, building 2, building 2.
How to get there:
metro Petrovsko-Razumovskaya, from the center: exit from the metro to the street from the old platform (crossing in the middle of the hall of the new platform). From the glass doors of the metro go straight to the Vega shopping center, entrance from the end of the building, 3rd floor, office 8.
m. Petrovsko-Razumovskaya-2
Pickup point "IML" address:st. Seligerskaya, 18, bldg. 3.
How to get there:
m. Seligerskaya. Last car from the center, exit to the left. Cross the park past the Metropolitan Control Center (former Yerevan cinema) to st. Seligerskaya. Entrance from the outside of house No. 18, bldg. 3 under the red "Products" sign. 1st floor, left.
m. Prazhskaya
Pickup point "IML" address:st. Bulatnikovskaya, 6A
How to get there:
metro Prazhskaya, buses: 296, 796 to the stop "school number 933". Further straight along the street. Medynskaya to the intersection with the street. Bulatnikovskaya. Turn right, walk along the street. Bulatnikovskaya to house 6A (landmark Sberbank). To the left of Sberbank, at the end of the building is the entrance to the hardware store. The pickup point is located on the 2nd floor, the first door on the right.
m. Proletarskaya
Pickup point "IML" address:Ierusalimskiy proezd, 4
How to get there:
m. Proletarskaya, the first car from the center, from the glass doors of the metro to the left, then left again. Further right along the street. Abelmanovskaya to the underground passage. Cross the passage to the opposite side, go out to the right and walk along Volgogradsky Prospekt until the intersection with Stroykovskaya Street, then turn left (landmark Dixie store) and move along the street. Stroykovskaya to the intersection with Morevsky Prospekt. Then turn right along Morevsky Prospect and move along residential building 17/1 to Ierusalimsky Proezd, 4. Entrance to the basement (landmark Products store), right following the signs, first door on the left.
m. Pushkinskaya
Pickup point "IML" address:Maly Palashevsky Lane, 6
How to get there:
M. Pushkinskaya, go towards the Stanislavsky Theater on the street to the Benetton store. Behind the Sberbank branch, turn left into the arch between the houses onto Maly Palashevsky Lane. Enter the yellow building on the left side of the street (the only entrance), this is the second building from Tverskaya, and go up to the 3rd floor (in the same building there is a photo studio, a gift shop, Russian souvenirs, an atelier, etc.).
m. River Station
Pickup point "IML" address:Smolnaya st., 24 G, building 6
How to get there:
m. Rechnoy Vokzal, 1. The first car from the center, from the glass doors of the metro straight to Festivalnaya Street. Without crossing the road, turn left and walk until the intersection of Festivalnaya and Smolnaya streets. Cross Smolnaya Street to the opposite side and straight along the street to building No. 24G, p. 6. Entrance between the “flower” and “tasty” stores, down the stairs, to the right.
m. Sokol
Pickup point "IML" address:Volokolamskoe highway, 1, building 1.
How to get there:
m. Sokol, exit to the street. Alabyan. From the metro, turn left, then move along the Volokolamsk highway towards the region (landmark building of the Hydroproject). Entrance from Volokolamsk Highway, entrance No. 3. First floor of the business center, glass doors opposite the reception.
m. Skhodnenskaya
Pickup point "IML" address:st. Geroev Panfilovtsev, 1A, Orange World shopping center.
How to get there:
M. Skhodnenskaya, the first car from the center, from the glass doors to the left up the steps, in front of you will be the central entrance to the Orange World shopping center. The pick-up point for online store orders is located on the 4th floor of the shopping center, on the opposite side of the escalator, pavilion No. 413.
m. Teply Stan
Pickup point "IML" address:st. Profsoyuznaya, 146, building 1
How to get there:
Teply Stan metro station, the last car from the center. Exit 9. Straight along Profsoyuznaya to the Pyaterochka store. Pvz is located in the sales area, next to the last cash register.
m. Filevsky Park
Pickup point "IML" address:st. Bolshaya Filevskaya, 37, bldg. 1
m. Shchelkovskaya
Pickup point "IML" address:9th Parkaya, Vlad. 61 A, page 1
How to get there:
m. Shchelkovskaya, the first car from the center, then out of the glass doors to the left and along the steps to the left again, exit towards 9th Park Street. When you go outside, walk 20 meters to the Vector shopping center. The entrance is from the end of the building directly opposite the metro exit, 2nd floor, first pavilion on the right side. Sign: “Pickup point for orders from online stores.”
m. Yugo-Zapadnaya
Pickup point "IML" address:ave. Vernadskogo, 86B, building 1
How to get there:
M. Yugo-Zapadnaya, first car from the center, exit the metro to the right along the passage, up the left stairs. Walk straight to the first building of the ALMIRAL shopping center, immediately in front of it turn right, enter the semicircular three-story building (2nd building of the ALMIRAL shopping center). Go up to the third floor, enter the glass door on the right, then into the first pavilion on the right side. Sign “Pickup point for orders from online stores.”
